Correct procedure to cancel an order line after it has been ship confirmed?

Hi,
I have a customer order that has been picked and ship confirmed and later cancelled by the customer. What is the correct procedure to cancel the order at this stage? Pick slip has been transmitted to warehouse via EDI.
Thanks!

Hello,
Once an order is shipconfirmed, it can not be cancelled.
As the order has already been shipped, the other way through which you can fix this issue is that, create a RMA (Return Material Authorization) & receive the goods in your inventory.
If the original sales order has been invoiced, then you can create a receipt & Credit only RMA so as to fix your financial entries.
Regards,
Jyoti

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Cancel Sales Order lines that are picked

Hi
1. I'm trying to cancel sales order lines through process order api that are picked and delivery status is Staged/Pick Confirmed. The error is
You are not allowed to cancel Order Line because:
Line has been pick confirmed/staged.
I'm unable to perform by below means
1.There is a processing constraint on the field SCHEDULE_ARRIVAL_DATE.
Delete the processing constraint and retry the cancel line process - Processing constraint form the fields are protected against update
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Hi,
I have created a sales order which is in booked status. I want to cancel the order line . when I am running the concurrent request I am getting the following error message.I am using the process order API to perform this operation.
API Error Message You are not allowed to update Inventory Item because:
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thanks
Ashwini

Hi,
What is the application release?
What concurrent program you are running? Is it a custom or seeded one? And, what is the API name?
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Unable To Manual Mass Update Items For Multiple Booked Sales Order Lines [ID 887905.1]
Cannot Update Ordered Item To Related Item On Booked Sales Order Line [ID 298796.1]
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Hi,
I am running: Weblogic 6.1, SP2
Driver : weblogic.jdbc.oci.Driver
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Attachments:
LabVIEW_Cursor_TestCase.vi ‏68 KB
SimpleVI.vi ‏13 KB

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Correct procedure to cancel an order line after it has been ship confirmed?

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