Costumer service complaint

Hi,
Where can I file a complaint I have regarding apple's costumer service? and service I got from apple support online?
Thanks

I was an internet only customer and I asked to add a phone line. The total bill came out to $135 which is $40 more than the cost of the "triple play" package. Just adding TV saved me a lot of money. Did they mention this to me? NO... I had to find out for myself.
All of the reps are poorly trained

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Costum service traffic inspection

Hi,
I need to do costum service traffic inspection to a SQL server inside interface communicate with the dmz interface server.
I need INSIDE useres access(http/https and other site in port 100) my web server(DMZ) which have a service that accesses the SQL server to autheticate in port tcp 1433 and the SQL server responde in a dynamic port.
How can I inspect this traffic do this maintaing the default inspection to the inside interface?
Kind Regards,
AS

Hi,
You say that the following happen in your case
Internal host contacts DMZ server
DMZ server initiates connection to Internal server
Internal server initiates connection to DMZ server
I can't comment much on how the actual Web server and SQL server operate but the connections formed between them should be possible by simply making sure that the ACLs allow the traffic and there is nothing else preventing these connections from forming on the firewall.
I am not sure though why the Web server forms a connection to the SQL server and then the SQL server opens a new connection to the Web server?
What is the device you are using as a firewall? Is it a Cisco ASA5505 perhaps? On ASA5505 having only Base License would mean that you would be allowed to have only 3 Vlans one of which would be limited from connecting to one of the 2 other Vlans with the command "no forward interface interface Vlanx"
If you are using ASA5505 then the above thing might be preventing the DMZ from contacting the Internal network. But its a bit far fetched but thought I'd point it out.
I dont think you can use the MPF on the ASA to affect what is allowed between your 2 different network segments. To my understanding it is used to modify already allowed connections like changing timeouts and connection limits.
If you have problem with connectivity between different ASA firewall interfaces I would suggest first opening up the ASDM monitoring view with appropriate logging level and then attempting these connections and see what is failing according to the logs.
- Jouni

Open Box Warranty Issues and Poor Lenovo Malaysia Costumer Service

Dear Sir,
My name is Azri. I just bought a new free DOS Lenovo G400S from your authorize dealer in penang on 31th March 2014 around 6pm. Since the unit was a free dos unit, I just brought that laptop home without opening the box for inspection due to the shop will close at 7pm. Upon arriving at my house I unbox the unit to install the OS. On first start, I notice there was an obvious one big death pixel underneath of LENOVO logo. Since it was free dos, I thought it might be the dos issues, so I boot it with linux live CD. After finish booting, I do several test and notice that the dot is really a death pixel. I pack it up and brought back to authorize dealer on 1st of April. Authorize dealer are keen to replace one to one to me as this is open box issues. How ever they need the clearance from lenovo penang for that. I leave that faulty unit with their RMA department and follow up the next day via phone. Upon follow up they inform me that Lenovo penang request the unit to be evaluate at their center. I had to wait for a few days. On friday the authorize dealer call me and inform that the conclusion will be given by lenovo penang by monday. On Monday I went to authorize dealer again to ask for status. Again lenovo penang decline to give statement. Frustrated I called them and after a while they inform me that my claim was rejected due to insufficient number of death pixel. I really frustrated with lenovo service. I never use that unit and the screen already faulty when I open the box.I hope you could resolve my problem as this unit is my costumer unit. This problem had tarnish the image of Lenovo as your unit with QC passed mark actually don't pass the mark.
Below are details of the product with attached information:
Product Model: Lenovo Ideapad G400s
Serial Number: 1S59392001CBxxxxxxxx
Date of purchase: 31th March 2014 at 6.00pm
Date return to reseller: 1 April 2014 at 1.00pm
Lenovo Penang service report number: 252130 (D014-052)
I went to penang service center and explain my situation. They just asked me to call Lenovo Malaysia to get the authorization for them. So I call Lenovo malaysia on every single day since then. After long arguing they only gave me the reference number that is:
SR : 8002963510 **MYR**
Even though I call the Lenovo Malaysia on every single day, they keep on giving excuse and the agent seem don't know or notified about my problem. When i push them harder they rejected my request for LCD replacement by qouting the US site Term and condition.
I got angry and scold them by comparing their service againts other company such HP. After that they escalate my case to their supervisor. Still after almost a month they didnt want to replace the faulty LCD, They keep delaying the answer to replace my faulty LCD. I dont know where to complain anymore. Plese lenovo help me. I was a victim of your poor support and costumer service. How do you dare to put the QC passed sticker on your machine while your machine are faulty.
Please help me lenovo International. This is machine information.
Type & Model:Lenovo Ideapad G400s(59392001)
Serial number:CBxxxxxxxx
Monitor type/SL# (if it is a monitor pbm):-
Problem Details:Blue Dot(Dead Pixel)Center Of The Display
Service Providers Nameith Computer Sdn Bhd
Remarks if anyOA Claim(One to one exchange or LCD replacement)
Machine Information
Serial Number :    Idea CBxxxxxxxx (e.g: Think RX-12345 & Idea EB12345678)
Machine Type :      Idea G400s   (e.g: Think 0829-AB1 & Idea Z450)
Problem Description : Blue Dot(Deal Pixel)Center Of The Display   (e.g: Machine
I Hope you all could replace the unit as soon as possible as i need to send to costumer and costumer already piss off with me. If this thing unresolve, I shall take this case to court for reimbursement.
Thanks in Advance,
Azri
Moderator Note; s/n edited

Also forgot to add, but it cannot be very hard for Lenovo to send me a black/purple hairline cover for the laptop. Surely they can be taken off and put on somewhat easily.

What is the number for Verizon Wireless Corporate Customer Service Complaint for CA

My Complaint: I have been a Verizon Wireless customer for approx 20 years. I called customer service to seek an early upgrade for my daughter's phone. She is away in college and her phone is malfunctioning. She is eligible for an upgrade in approx 6 weeks so I did not want to spend the money on a replacement phone when since we were planning on updating to something newer. The customer service rep to me they could not do the early upgrade an to call back in a few weeks. After explaining this was unacceptable (I do not like the idea of a young female being out of state and away from home with no reliable means of communication), she places me on hold to later return with the only offer of I must purchase a new device through her ( over the phone) which will be shipped to me, the phone was priced $100.00 more than the online price (they will not price match), plus i must pay $30.00 upgrade fee, $35.00 activation fee and taxes on the retail price of the phone. I am upset and disappointed with the quality of service provided by Verizon being a 20 year customer. If not for the seriousness and urgency of this matter, i would not have asked for an early upgrade. It is times such as these that you get to see how much of a "valued customer" you really are. I guess you are valued as long as you pay your bill and continually purchase their products. I would like to speak with someone from Verizon's corporate or customer relations department. As of now I am really considering changing my service to a different provider. I have multiple accounts with Verizon and i will canx each after the current contract committment expire (starting with my daughter's phone which expires in 6 weeks) In the meantime I will go purchase her a new phone with someone else and take comfort knowing she will have reliable communication.

I started with them in 1985. It has been wonderful service but very expensive. They seem to operate on day of deposit day of withdrawal. That means that I have no benefits nothing beyond the normal customer if I don't pay my bill they shut me off. That's why I have switch to another provider and I have better service lower cost and better phones. you can't beat other providers I mean it. Please don't expect more from verizon other than a "pay me more money and I'll do what you want" because it's all about money. Read the transcripts from current Verizon employees all over the internet. The company is going down and they're taking customers with them.
msvat <[email protected]> wrote:
msvat created the discussion
"What is the number for Verizon Wireless Corporate Customer Service Complaint for CA"
To view the discussion, visit: https://community.verizonwireless.com/message/1113982#1113982
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BAPI/RFC for Service Complaints Creation in CRM 5.0

Hi,
We are working on the Complaints and Returns module in CRM 5.0. We have found the Transaction Code for the same. (CRMD_BUS2000120).
Not able to find the BAPI/RFC for the same.Let us know if any. Appreciate your comments on the same.
Thanks,
Moorthy

Hi,
Thanks for the response
I am not talking about Service Order. I have requirement to create a Service Complaint. For that the transaction is CRMD_BUS2000120. Now I need to find the function modules/RFC available for this requirement.
Hope it clarifies .
Even I have found function module called -CRM_COMPLAINT_API_CREATE but not sure right one
Thanks,
Moorthy

Security Deposit - Horrible Costumer service

Let me tell about my horrible story in with verizon Service.
I have taken verizon triple play two year plan and cancelled my service within 1 month of satisfaction period and it has been two months and i have not recieved my security deposit i have paid. i have been contacting the costumer service departments and been transferred one to other departments from months on and nothing has happend.
Did anyone faced the similar issues?

Hello oneselfdenied-
I apologize for the lateness of this reply; we have been extremely backlogged through the holidays and are trying to get caught up. I can certainly understand your frustration at being on hold with our Destin, FL store for so long, only to be hung up on. Once is bad enough, but for it to happen a second time would certainly have my blood boiling.
While the stores can definitely be extremely busy at times, we do expect our stores to make every effort to answer their phones in a timely manner. I sincerely apologize that this was not your experience and I will be providing this feedback to the stores upper management for their review.
If I may make a suggestion for the future, you do also have the option to check BestBuy.com for product availability at a specific store and may even be able to place an order for in-store pickup to ensure that you have it ready to go for you when you get to the store. This may help you avoid some of this potential frustration with any future items you wish to check the availability on in our stores.
I hope that this helps and thanks for posting!
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Apple service complaints

To what email can I send Apple service complaints?

If you have a legitimate business practices complaint, you could always to contacting the Bay Area Better Business Bureau. I've used them twice and have had positive results from both experiences.
Clinton

Service Complaints Cause Codes - Config Question

Hi All,
I am trying to delete a cause code setup for service complaints which is not used in the system using the following IMG path -> Catalog Codes and Profiles -> Define Code Groups and Codes for Catalogs.
When I try to delete, I get an error saying the code is used. I see that the usage checkbox on this is checked. However, I do not know what process sets this field. I tried adding a new cause code and created a complaint with that cause code and it didn't set the checkbox.
Anyone knows what sets this field and how can I uncheck and delete the cause code from the config?
Thanks!

I used the IMG path mentioned above to add the cause code. Why do you need EEWB to add the cause code ? EEWB is only required to add new fields to the screen. All I am doing is to add some custom (Z*) cause codes into the catalog so that user can select them when creating complaints.
Problem I am facing is when I try to delete some of these Z cause codes from the config (that were created long ago and we don't need anymore). Usage indicator on them are set and hence wouldn't let me delete it. I need to know what process sets this field?
Thanks,
Chandrika

I have an iPhone 5 unlocked. I have been using it for few weeks but 4 days ago I turned it off and in the morning it had NoService. Called tmobile and apple costumer services no one helped. Did any one had this issue and solved it?

I have an iPhone 5 unlocked. I have been using it for few weeks but 4 days ago I turned it off and in the morning it had NoService. Called tmobile and apple costumer services no one helped. Did any one had this issue

If you got the Unlocked message it means it was successfully unlocked by AT&T. Apple will not relock or block it. They have no objections to it being used on T-Mobile. It is still under warrantee. Take to an Apple store. They can test it with a SIM from AT&T. If that doesn't work have them replace the phone. Have them verify that the new phone is unlocked. If it does work with the AT&T card then it is a T_Mobile problem.

Create Action Profile for Service Complaint

Hi All,
How to create the action profile for service complaint. I am working in CRM Standalone server. I gone through that service complaint doc and found that for this transaction we have to define the actions like CREATE RETURN REQUEST, CREATE SPARE PART DELIVERY, CREATE QUALITY NOTIFICATION, CREATE CREDIT/DEBIT MEMO REQUEST AND CREATE TASK. Can Anybody guide me how can I achieve this ans assign to my transaction type ie Service Complaint.If any body has the doc to achieve this can send it to
[email protected]
Valuable answer will be appreciated.
Thanx
Saravana

Hi saravana
want actions in transactions then use this link
https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/uuid/c87bb93d-0b01-0010-a0b4-b04d7fda745f
regards
Vinay

Write directly to AT&T customer service complaint department

I will like to write a letter directly to At&T customer service complaint department and the dispute center.

KF - Listen to Starman and don't give-up
AT&T and all the rest always have and likely always will be totally under-skilled and ill-equipped to walk a customer thru most connection issues. I think Earthlink was the only exception, way back in the day before they were bought-up, they could deal with all kinds of tech issues. AT&T telling you to use a different browser is just their way of saying "I'm clueless and if I can get you to buy off on the bs I'm telling you I can get to the next call."
Hang in there, sorry you wasted your time with a dork customer service rep. Your Mac and Safari will work at home, at work, anywhere in the world. Food for thought, if you want to explore using different browsers by all means go ahead - I actually use 2 browsers on my laptop, Safari and Firefox. Explore and decide which you like best, or use both - Just never let a customer service drone at AT&T tell you how to work. Cheers!

Service complaint with sales items

Hi guru's,
If I have a CRM service complaint document with sales items in it (returns or replacement) how does the system know to replicate the item to ECC to create the return order? Also, hows does the system know which order type in ECC to use?
Many thanks,
John

Hi John,
The crux of the replication depends on the item category and the actions in the complaints transaction. You need to create the same order type (Complaints) in ECC (Copy of OR standard order). The item category configuration and determination should be in sync from CRM to ECC. So once you create a complaints and trigger the replacement action, the sub item with item category TAN is created which also creates an order in ECC with only sub item and item category TAN. Similar with other actions. Item category controls if replacement should happen or only returns should happen.
Hope this helps.
Regards,
Chandrakant

Why am being charged when i didnt even have a spotify account. I need costumer service.

Im having trouble getting a hold of costumer service. I had to sign up this app just to find help. Im getting charged over $300 when i dont even own this app. I need to get my money refund asap.This is **bleep**en stupid. All in one day. I didnt even know what the **bleep** was this app till now. I need costumer service. Somebody needs to refund my money.

Hello.
Please contact customer support.
https://www.spotify.com/about-us/contact/contact-spotify-support/?contact
or Twitter
If support replies you to check community for a solution or if you received your case number (#XXXXXXXX), please reply back even if there is "no reply" tag and tell that you still need help. If your inbox is empty please check spam.
Support usually replies within 24-48 hours.

HT4061 How do you unlock your AppStore Lock, seriously this is bugging me because the App Store costumer service is down , APPLE HELP ME!!!

How do you unlock your AppStore Lock, seriously this is bugging me because the App Store costumer service is down , APPLE HELP ME!!!

You posted in the iPad forum instead of the iPhone forum. To get answers to your question, next time post in the proper forum. See https://discussions.apple.com/index.jspa I'll request that Apple relocate your post.
 Cheers, Tom

How do I send an email to apple costumer service?

how do I send an email to apple costumer service?

Apple
1 Infinite Loop
Cupertino, CA 95014
Write to that address.

Costumer service complaint

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