Security Deposit - Horrible Costumer service

Let me tell about my horrible story in with verizon Service.
I have taken verizon triple play two year plan and cancelled my service within 1 month of satisfaction period and it has been two months and i have not recieved my security deposit i have paid.  i have been contacting the costumer service departments and been transferred one to other departments from months on and nothing has happend. 
Did anyone faced the similar issues?

Hello oneselfdenied-
I apologize for the lateness of this reply; we have been extremely backlogged through the holidays and are trying to get caught up.  I can certainly understand your frustration at being on hold with our Destin, FL store for so long, only to be hung up on.  Once is bad enough, but for it to happen a second time would certainly have my blood boiling.
While the stores can definitely be extremely busy at times, we do expect our stores to make every effort to answer their phones in a timely manner.  I sincerely apologize that this was not your experience and I will be providing this feedback to the stores upper management for their review.
If I may make a suggestion for the future, you do also have the option to check BestBuy.com for product availability at a specific store and may even be able to place an order for in-store pickup to ensure that you have it ready to go for you when you get to the store.  This may help you avoid some of this potential frustration with any future items you wish to check the availability on in our stores.
I hope that this helps and thanks for posting!
Bill|Senior Social Media Specialist | Best Buy® Corporate
 Private Message

Similar Messages

  • Security deposit issue: customer service saying it is never possible to get it back

    To anyone who might be able to straighten things out here,
    first of all, I am not asking for a security deposit back right away. I was just asking for a possibility of getting my security deposit back and on which condition I can get it back. However, when I called up (800)-922-0204 and spoke with counselor after waiting half-an-hour, she told me I am unable to get security deposit back at all since it is non-refundable to anyone. I questioned her why is it called a deposit in such case, and she kept on insisting that security deposit is something I pay in the beginning to open up an account and it cannot be returned at all. I was puzzled since the guy at the retailer shop and he told me I can probably get the deposit back at some time later and check the estimated date to get the deposit back if I called the number specified above and talked to a counselor.
         So I checked up the answers posted up in this forum and figured out that indeed security deposit is returned after certain criteria is met. I was really irritated and upset, but that's something I have to deal with, so I'll pass on that. Following are my conditions on Verizon account and I hope someone can tell me when I can possibly get the deposit back and/or where I can get such info.:
               I first opened up my account in Verizon 4 years ago with $400 deposit (Aug. 2014). Then, as a Korean male, I had to go back to my country to serve      in military service that I had my account suspended for about 3 consecutive years. (Thanks to the Verizon retailer who helped me out at Oakdale Mall.)      The first condition to get the security deposit back was "to have 12 consecutive monthly bills paid without delay (No suspensions while doing so)" and I      know it was not done since I suspended my account at around 10th month (June 5th, 2011). I re-activated my account with a different phone and a plan      on Aug. 30th, 2014 and the guy at the Verizon service center in Vestal, NY told me to check when I can possibly get my security deposit back.
    Sorry to leave such a long message here but I guess I am not good at summarizing things here. Please take the pain and help this poor kid out.
    Thanks to y'all who reads it & leaves a possible answer to my question.

    First of all, I assume you have a misprint and you opened your account ~4 years ago in August of 2010, not 2014(1 month ago).
    Next, it appears you had your account suspended for 3 years after completing only 10 months of service and have recently re-activated the account.
    If the above information is correct in your case, I would assume you will get your deposit back 12 months after reactivating your account without any further suspensions and/or late payments. So I would guess you will be eligible to get your deposit back in August, 2015.

  • When will I get my security deposit back, $125 to start service?

    I would like to get my security deposit back of $125.00 that I had to pay when I started service. It is my understanding that after 350 days of uninterupted service, you get your deposit back by check, including interest. I was also advised that I could contact Customer Service and request for a hardship return of my deposit, my account is in good standing and I have not had any interuptions in service.

    It is a year not 350 days. You also needed to have made your payments on time for 12 consecutive months.

  • Terrible experience with Verizon customer care. Need update on security deposit.

    Hi, 
    I disconnected my FIOS internet service about two months back. When I took the connection last year, I was asked to pay a security deposit of $400 and I paid this. After disconnecting FIOS, I am trying to get the status of the refund of my security deposit. 
    I have called close to ten times to the customer care and all the times, I have been given either false information or I was told they would call me back and that would not happen. 
    At this point, I am extremely disappointed and surprised about how an organization like Verizon could be so unprofessional. 
    I need to know the status of my security deposit. Has anyone else faced this kind of a problem? How was this resolved?
    Regards, 
    Sathish

    Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.
    Anthony_VZ
    **If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
    Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

  • Security Deposit Refund after one year

    I have paid every phone bill for the past 11 months and I am wondering when I am eligible to have my security deposit returned. I have had no luck with other inquiries I have made regarding this deposit in the past.

        Hi Brandon,
    I appreciate your inquiry about the security deposit. In order to be eligible to receive a security deposit refund in full, the account must meet several criteria:
      • 350 days of active service (the 350 days begins from the point of activation, not from the time the security deposit is applied to the account).
      • No suspensions due to non-payment.
      • 12 consecutive months of timely, uninterrupted service.
      • No payments returned from bank
    Account balance current (no more than 30 days past due).
      • No related account delinquent or written off requiring payment.
    If the account remains active after one year of service, the security deposit will be automatically refunded within 1 - 2 billing cycles.
    EdW_VZW
    VZW Support
    Follow us on Twitter @VZWSupport

  • Security deposit towards bill?

    I had to put $400 forward as a security deposit when I bought my phone and plan. Currently, I've run into a bit of a financial hardship, and while I don't want to terminate, is it possible to put that security deposit towards my bill?

        @chrisrvin
    I do understand the need to save when caught in a financial hardship!  The security deposit is held during the first year of service, and is reviewed for release at the end of the first year.  It cannot be applied to the account as a payment.  However, we can look into other cost saving options for you.
    Have you had a chance to run an Account Analysis http://bit.ly/17qD2sj on My Verizon to see where you may be able to save?  Also, if your account is past due, you can reach out to our Customer Financial Service Team for possible payment arrangements.  They can be reached at (Toll Free) 866-266-1445.  I don't want you to have to resort to terminating your service!
    AnthonyTa_VZW
    Please follow us on Twitter @VZWSupport

  • Security Deposit Check

    I activated my service in Feb 2013, and had to pay security deposit of $400, since I'm a student. And since I'm a student, my dad is paying bills for me. After 1 year, just today, I received a check from Verizon that said "security deposit refund." The problem is that the check is in my dad's name, and it is void 6 months later. My dad is abroad and is going to visit me at September. I can't do anything with this check. Is there any way of getting refund in other method?

    Nope. Take it to your dad's bank. They shouldn't have an issue with you depositing a check with his name on it in his account. Then call your dad and have him send you the money.

  • Security deposit refund returned or applied to account?

    Long story short when I signed up with Verizon I was asked to pay a $400 deposit.  I paid $300.00 using a Verizon gift card, and $100 using my CC.  On 2/22/15 makes one year I have been with Verizon.  I logged on now to my account to pay my bill but it says Paid In Full.  I go to my payment activity, it says "A/P security refund -$380.00" then it says "security deposit applied $400" then it says "security deposit interest $1.27" .  I am EXTREMELY confused, was the difference mailed to me or the entire deposit applied to my account? I called Verizon and the first rep I had transferred me to "home services"- no idea why then I was transferred to the financial department but somehow ended up at the main telephone prompt starting all over again. I am extremely frustrated.  Can someone help?

    You're eligible to receive your security deposit back at the end of 1 year of uninterrupted service or upon termination of your service. Uninterrupted service means you have kept your account in good standing and paid your bill in a timely manner for one year.
    Your security deposit will be refunded in the form of a credit to your account. If the applied refund creates a credit, and you don't owe any other amounts to Verizon Wireless, you will receive a check for that credit balance.
    From the FAQ I previously referenced.

  • My security deposit

    When am I going to get my 400$ security deposit back last representative I spoke to told me on the 6th of April put I still haven't seen it what's up?

        foster1987,
    Well this seems odd to me! How long have you had services with Verizon Wireless? I would love to review the account to see where this deposit is at for you. Can you please provide me with a Direct Message http://vz.to/1fbIKzK ? I have requested to follow you. If you could accept that request and then send a request back to me, I will in return accept. One we are following each other you will be able to send me a Direct Message so we can speak about your account specifics. Hope to hear back from you soon.
    KevinR_VZW
    Please follow us on Twitter @VZWSupport

  • Refund of security deposit

    I was recently speaking with someone about the security deposit ($400.00) that I needed to pay when I signed up with Verizon. That person mentioned that I have to basically stalk them to return the money, because if I don't they wont automatically cut me a check.  I make a year with Verizon in 3.5 months so I'm curious if I need to call them about it.

    Minus any service fees and the op gets simple interest on their deposit.
    However if the address is different than when you signed for service it may get delayed.
    Also a pal of mine said the check was not in an envelope but as a postal card (which I think is totally irresponsible) anyone can grab it, destroy it, withhold it, or it can be mutulated in processing or the mail facility can have it misdelivered or can be stuck in the machinery. (I once had a home owners rebate come as a post card)
    I was lucky to get it. Over $500 sent as a post card.

  • Ridiculous $800 Security Deposit

    Our family has been Verizon customers for 20+ years. My son was recently married and opened his own cell phone account. He had to pay a $800! security deposit to start the account. Yes, if he keeps up with his bills they will get it back in a year. But that is a ridiculous amount to have to pay just because he has no credit rating built up yet. There are other ways to guard against defaulting on the bill. If he fails to pay his bills Verizon can just cut the service. This amount is more than they pay for their apt. security deposit. Both he and his wife are contracted employees with regular income. My son is an officer in the Marine Corps and gets a regular pay. Verizon needs to consider their customers. Holding $800 from this young couple is robbery. Once again, Verizon has put profit before people!

    Sounds like they're doing nothing more than putting down an industry "big business" standard. Those with no line or poor credit put down a security deposit to give the person (and the company) some padding should a bill actually not wind up being paid. But yes, that deposit does turn into pure profit over time. Car dealerships do the same thing as well as many other residential providers who give service to a home (municipalities and utilities however cannot do this, but can charge connection fees depending on the area). I do agree that is a pretty steep fee however.
    For a situation like this I would have considered getting a prepaid phone that uses Verizon Wireless. You have to ensure the phone remains charged with minutes but it beats an $800 deposit and allows for some time to get a line of credit started.
    ========
    The first to bring me 1Gbps Fiber for $30/m wins!

  • What the security deposit APPLIED?

    I have been used Family Plan with my brother.
    And we stopped the Verizon Service during last 3 months cuz we went our hometown country.
    And then, we back, now, I checked my bill history, there is "Security deposit Applied".
    We don't have social numbers so we had to pay the security service fee each $400 at last year June.
    And one year laster, June this year, we could back Security deposit. but where they gone?
    for check? for my bank account? where? I couldn't get the deposit and my brother too!
    And what is the A/P credit return?
    I attached the photo of my bill.

        Jsueh2,
    This is something I would be wondering about too and we'd be happy to answer it for you. Although I do not have all the details since I'm not able to access your account I can give you some helpful general information. A security deposit is applied to an account when the account is no longer in good standing and has a past due balance that needs to be paid. A/P Credit Return means that after the deposit was applied there was a credit balance of $292.73 remaining, which we will send to you in a check. Is this account closed at this time?
    SarahO_VZW
    Follow us on Twitter @VZWSupport

  • Verizon just drained my bank account! Horrible customer service/ vague responses:(

    Due to many circumstances, one of them; having a baby, led me to allow my account to go neglected for a bit too long. I was eventually disconnected. Not good, but no biggie, or so I thought. After at least an hour of back and forth between customer service people who had no idea who I needed to speak to, I was told I could make a payment right then and there and then they would allow me three weeks to pay the balance of $385. That's a lot of money, especially when I'm not working, but it had to be done (plus it saved me an extra $250 early cancellation of contract fee). I called today to make the payment and *again* was bounced from person to person. When finally speaking to someone who kind of knew what they were doing, I paid my balance. Instead of "that being that" like I was told, I was then sent to another person who was going to "give me some important information". That important information was I was going to be charged the $250 early cancellation fee, I was going to be charged $150 as a deposit, and then $50 to have my phones turned back on. WTH??! They took the $50 for the reconnection from the $250 fee and the rest of the $200 was put into my online verizon account. That means they just took $784.84 from my bank account!!! If they were going to just put that 250 into my account, why didn't they use $150 for my deposit? I'm so upset I feel sick. That was almost everything in my account and I haven't even paid any other bills yet, not to mention little things like groceries. I don't know what to do:(

    The issue is I was told I would only have to pay $384.84... that's IT. It wasn't until I made the final installment today that I was told of the $150 security deposit, and to top it off they were STILL charging me the $250 fee instead of just getting rid of it like they originally stated. Had I know that, I would have gladly just given them $100 extra dollars to cover the cancellation fee that I could have told Verizon to screw off for good. By they way, the math doesn't add up...they supposedly added $200 to my account (and where would that be, and why only 200 and not 250) and my bill states I OWE $50. So again, how does this add up? They do nothing but screw people over. Almost $200 a month for two lines and one of the lines is stripped down to the bare minimum. They are nothing but con-artists and they need reported.

  • Costumer service

    What is the costumer service number

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  • I can't get my security deposit back.

    I'ive called *611 for verizon help and they said I have a zero balance . Went into the store I purchased my phone twice and contract from, with a 900 dollar deposit (500 for 1 line and 400 for another), and they said call 611 and wait for 6weeks. i still have my receipts but neither of them cared. I paid my bill FULL for 13 months consecutively ALL before the due date. Should I call the FCC or get a lawyer than trying again? I am tired of going back to the store or calling 611.

    First of all I've never heard of a $500 deposit. Last I know of security deposits are either $0, $125 or $400 depending on your credit. I found this in an older thread. This is from a VZW rep
    In order to be eligible to receive a security deposit refund in full, the account must meet several criteria:
      • 350 days of active service (the 350 days begins from the point of activation, not from the time the security deposit is applied to the account).
      • No suspensions due to non-payment.
      • 12 consecutive months of timely, uninterrupted service.
      • No payments returned from bank
    Account balance current (no more than 30 days past due).
      • No related account delinquent or written off requiring payment

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