Could NOT move my 12-inch Powerbook G4 battery. what can I do?

After I realised that my 12-inch Powerbook G4 battery is too hot. One of my friends told me that there is a "PowerBook G4 Battery Exchange Program", but I could not remove the battery from my PowerBook. I took my PowerBook to the computer department within my college, but all the Computer guys (including a ACTC) could NOT remove the battery.
As you all know it is a very simple step for removing the battery, but I could not.
I can not view the model and serial numbers labeled on the bottom of my battery, because nobody can remove the battery from the computer.
I called the shop where I bought the PowerBook, they said the only way they can do it is: take the battery by force (the case would be broken), then use a new case, but I have to pay several hundred Australia dollars.
What can I do?
I am in Melbourne, Australia. I bought the Powerbook at November 2004.
Regards

This sounds like a defect and not something that would be caused by a user. I would call AppleCare and ask them what to do under these circumstances. If it is out of warranty and they refuse to do anything, ask to be transfered to Customer Relations. Be polite but firm and explain that this is just a weird occurance and not related to something you did. How could it be? Hopefully they can find a way to unstick it, either by talking to them or by sending it in. In addition if your battery is heating up, they may replace it due to that fact alone. Try to find a way to measure the heat it put outs before calling in. Hopefully this will work for you!

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