Could not retrieve the doc with the passed obsolete token(Error: RWI 00323)

Error using WebService API via Tomcat and .NET framework 2.0. Am storing ReportEngine and Session instance memory as suggested but still get this error. How can I reset tokens or increase token limit so this error does not occur.
Inner Exception
Type : BusinessObjects.DSWS.DSWSException, BusinessObjects.DSWS, Version=11.5.4100.0, Culture=neutral, PublicKeyToken=692fbea5521e1304
Message : getDocumentInformation exception (Error: RWI 00323)
Source : DSWS Web Service Consumer
Help link :
ID : R1
WebServiceID :
Operation : reportengine.dsws.businessobjects.com/getDocumentInformation
CallStackTrace : com.businessobjects.rebean.wi.ConfigurationException: Could not retrieve the document with the passed obsolete token. (Error: RWI 00323)
at com.businessobjects.rebean.wi.ReportEngineImpl.getDocumentFromStorageToken(ReportEngineImpl.java:461)
at com.businessobjects.rebean.wi.occa.WebiReportEngine.getDocumentFromStorageToken(WebiReportEngine.java:239)
at com.businessobjects.dsws.WebIntelligenceReportEngineManager.openDocument(Unknown Source)
at com.businessobjects.dsws.wsb.reportengine.WebIntelligenceReportEngineSoapImpl.getDocumentInformation(Unknown Source)
at com.businessobjects.dsws.reportengine.ReportEngineSoapImpl.getDocumentInformation(Unknown Source)
at com.businessobjects.dsws.reportengine.ReportEngineSoapSkeleton.getDocumentInformation(Unknown Source)
at sun.reflect.GeneratedMethodAccessor166.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:324)
at org.apache.axis.providers.java.RPCProvider.invokeMethod(RPCProvider.java:402)
at org.apache.axis.providers.java.RPCProvider.processMessage(RPCProvider.java:309)
at org.apache.axis.providers.java.JavaProvider.invoke(JavaProvider.java:333)
at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:71)
at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:150)
at org.apache.axis.SimpleChain.invoke(SimpleChain.java:120)
at org.apache.axis.handlers.soap.SOAPService.invoke(SOAPService.java:481)
at org.apache.axis.server.AxisServer.invoke(AxisServer.java:323)
at org.apache.axis.transport.http.AxisServlet.doPost(AxisServlet.java:854)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
at org.apache.axis.transport.http.AxisServletBase.service(AxisServletBase.java:339)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
at com.businessobjects.dsws.wsc.common.axis.FlashFilter.doFilter(Unknown Source)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:214)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:198)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:152)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:929)
at org.apache.coyote.tomcat5.CoyoteAdapter.service(CoyoteAdapter.java:160)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705)
at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683)
at java.lang.Thread.run(Thread.java:534)
Caused by: com.businessobjects.rebean.internal.util.storage.InternalStorageException: token:we00100000e9816b1c411b is probably too old, could not be found in token history...
at com.businessobjects.rebean.internal.util.storage.ClusterStorageManager.retrieveObject(ClusterStorageManager.java:380)
at com.businessobjects.rebean.wi.ReportEngineImpl.getDocumentFromStorageToken(ReportEngineImpl.java:449)
... 47 more
CauseID : RWI 00323
CauseMessage : Could not retrieve the document with the passed obsolete token. (Error: RWI 00323)
CauseDetail :
CauseException : com.businessobjects.rebean.wi.ConfigurationException
Data : System.Collections.ListDictionaryInternal
TargetSite : BusinessObjects.DSWS.ReportEngine.DocumentInformation GetDocumentInformation(System.String, BusinessObjects.DSWS.ReportEngine.RetrieveMustFillInfo, BusinessObjects.DSWS.ReportEngine.Action[], BusinessObjects.DSWS.ReportEngine.Navigate, BusinessObjects.DSWS.ReportEngine.RetrieveData)
Stack Trace : at BusinessObjects.DSWS.ReportEngine.ReportEngine.GetDocumentInformation(String documentReference, RetrieveMustFillInfo retrieveMustFillInfo, Action[] actions, Navigate navigate, RetrieveData retrieveData)
Thanks

You can reclaim storage token stack space by sending Close action to any document you're done with.
You can increase the storage token stack space by editing the Web Services Provider app dswsbobje.war, the file WEB-INF\classes\webi.properties.  Look inside that file for the storaget token stack size setting.
Sincerely,
Ted Ueda

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