Counter going haywire

Question

Hello all,
When one thing starts to work something from somewhere pops up and messes things. That is the same thing happening with me, however, I will not give up specially coming this far.
Anyhow, the current senario
I have created a report which uses crosstabs and a formula to work out number of days each job has taken to complete. This was working fine until I introduced a new parameter from another table.
The two tables in question are Order Header and Order Lines. Both are Inner joined (linked) with each other and Order Numbers field is unique between both of them.
The formula I am using counts the number of working days (exclude weekends and holidays). Using a crosstab it allowed me to use the same formula to count number of jobs each day (simply by putting the same formula into the summarized field of crosstabs), however, now the problem arises when I introduced a new parameter to filter number of orders.
The strange thing is that the number of orders shown in the report (individual orders:1657894) are correct however, the counter which counts them counts twice. For example:
Day 1 - Order 1, the report when counts shows Number of Orders = 2 (Order Number shown onto the report is however 1).
Day - Order - Jobs
1    - 165272 - 2
Though there is only 1 order number shown the stupid report shows total jobs as 2. This means it is counting total orders twice? or maybe it is placing 2 orders one from each table.
I checked using SQL under my old system to see if it produces 2 results but no, the old system prints only 1 record.
I checked the SQL command using (Show SQL) under Crystal and it seems that the SQL command is correct.
Funny enough the top header, Total Jobs were printed wrong as well until I changed the Total Jobs to Distinct Count from Count.
At this stage I think I need a separate formula which counts the number of Unique orders from both tables and shows it onto the report according to the parameters entered.
Here is the layout of the report. PLEASE CHECK MY IMAGE LINKS TO GET BETTER IDEA OF THE REPORT LAYOUT AND TABLE LINKS!
Page Header
Start Date: - End Date: -
Cstomer Account Number: - Product Group: -
Total Jobs: - Canceled Jobs: -
Still in lab: -  Credit Jobs: -
Report Footer
Crosstab  - Contains the formula which will be given below
Crosstab Row - Formula
Crosstab Summarized Field: Count of Formula
Can someone please help me creating a separate formula which I can use as a Shared var from the date formula so that the both formulas work together?.
//Parameter Code (Record Selection)
//The order header date entered is under Order Header table. The
//Account number is under Order Header table however, the
//Product Group is under Order lines table. The Order lines and
//Order header is linked (Inner Link) with each other on Order
//Numbers. Taking five digits from Order Lines Stock Code so that
//it is easier to display on the report and easier to input by end
//user.
//All the parameters here are set to static.
{order_header.date_entered} >= {?Start Date} and
{order_header.date_entered} <= {?End Date} and
(not HasValue({?Account Number}) or {order_header.account_no}
= {?Account Number})and
(not HasValue({?Product Group}) or {order_lines.stock_code}[1 to
5] = {?Product Group});
//End of Code
//This is a Formula which is used under crosstab. The normal
//formula is entered into the row section - Summarized field
//contains the Count(Formula)
WhileprintingRecords;
Local DateVar Start := {order_header.date_entered};   // Starting
Date
Local DateVar End := {order_header.act_despatch};  // Ending
Date
Local NumberVar Weeks; // Number of weeks
Local NumberVar Days; // Number of days
Local Numbervar Hol:=0; //Number of holidays
Shared DateVar Array Holidays; // Bank holidays dates array
Weeks:=(Truncate(End - dayofweek(End) + 1 - (Start -
dayofweek(Start) + 1))/7)*5;
Days:=DayOfWeek(end) - Dayofweek(Start) + 1
+ (if dayofweek(start) = 1 then -1 else 0) //adjust for starting on
sunday:
+(if dayofweek(end) = 7 then -1 else 0); //adjust for ending on a
saturday:
//Check for bank holidays
Local NumberVar i;
For i := 1 to Count (Holidays)
do (if DayOfWeek (Holidays<i>) in 2 to 6 and
Holidays<i> in Start to End then Hol:=Hol+1 );
Weeks + Days - Hol;
//End of Code
//SQL Command Code
//This is SQL command Code which is generated while running
//the report. The report is using 4 parameters at this stage. Start
//Date, End Date, Account Number and Product Group. You can
//see the criteria set in the code below.
SELECT order_header.order_no, order_header.order_status,
order_header.date_entered, ndmas.ndm_name,
order_header.account_no, order_progress.order_status,
order_progress.date_created, order_lines.stock_code
FROM   maxmast.ndmas ndmas, maxmast.order_header
order_header, maxmast.order_lines order_lines,
maxmast.order_progress order_progress, maxmast.slcust slcust
WHERE  (order_header.order_no=order_lines.order_no) AND
((order_header.order_no=order_progress.order_no) AND
(order_header.repeat_no=order_progress.repeat_no)) AND
(order_header.account_no=slcust.slm_custcode) AND
(ndmas.ndm_ndcode=slcust.slm_custcode) AND
(order_header.date_entered>={ts '2008-06-01 00:00:00'} AND
order_header.date_entered<={ts '2008-06-30 00:00:00'}) AND
order_header.account_no='0113158' AND
order_lines.stock_code>='7-889'
//End of Code
SCREENSHOTS
Database tables with links
[http://i46.photobucket.com/albums/f115/jaytheguru/DBtable.jpg]
Output on report example
[http://i46.photobucket.com/albums/f115/jaytheguru/counterhaywire.jpg]
Raw Report layout
[http://i46.photobucket.com/albums/f115/jaytheguru/rawreport.jpg]
Hope this explains everything.
Regards
Jehanzeb

Answer 1

Morning Jason,
I don't think I need the second formula as Crosstab provides the feature of distinct count anyway.
I have tried the formula you gave me however, that makes the total count + 1. Meaning,
Report:
Day 0 - 1
Day 2 - 1
Day 3 - 4
Total = 6
That is not correct,
I re-edited the formula but it doesn't seem to make that 0 going away.
Meaning
Report:
Day 0 - 5
Day 2 - 1
Day 3 - 4
Total = 5
This is correct.
Although the numbers are correct with correct days, for some reason it is still bringing up that 0 days on the top with total working days.
Formula I re-edited it like this
GTE_77
if ({order_header.order_status}>=77) = true then
{order_header.order_no}
also the following formula does the same thing
DistinctCount({order_header.order_no})
-(if ({order_progress.order_status}<>77) then {order_header.order_no});
Then used it under Crosstab Summarized filed as Distinct Count.
It shows the right information though 0 days are still coming up with total number of jobs.
It's strange that it is coming up even though I selected an option "Suppress if row/column empty". I guess it is not empty - it's filled with 0.
any other ideas I can try to make the formula count only those orders which are 77?
Regards
Jehanzeb
Edited by: Jehanzeb Navid on Aug 7, 2008 3:20 PM
I have seen that the Number of days and Number of Jobs with percentages are correct however, the Grand total of the row (Number of Jobs) comes to Total Jobs (23559) instead of coming to Number of jobs (23009).
I counted the jobs and they count up to 23009 and not 23559. It is strange to me why it is showing Grand Total of 23559 though it is counting each record correctly.
Edited by: Jehanzeb Navid on Aug 7, 2008 3:36 PM
Here is the screenshot which can explain it bit clearer
[http://i46.photobucket.com/albums/f115/jaytheguru/weirdtotal.jpg]
[http://i46.photobucket.com/albums/f115/jaytheguru/weirdtotal2.jpg]