CR2008 Crashing

Hello all, I don't know if this is the correct forum for general CR questions, so please move this post if appropriate.
I'm trying to evaulate CR 2008 on Windows Server 2003 64-bit. Unfortunately it's crashing so often that it's unusable.
The event log is showing errors such as the following:
Faulting application crw32.exe, version 12.0.0.683, faulting module crw32.exe, version 12.0.0.683, fault address 0x006130a4.
Faulting application crw32.exe, version 12.0.0.683, faulting module mfc71u.dll, version 7.10.3077.0, fault address 0x000ac991.
Other possibly useful information: I'm connecting to a SQL Server 2005 DB, and have set up both ODBC and OLE DB connections. One reproducible crash occurs when attempting to move a stored procedure in Database Expert to the Selected Tables.
Please let me know what other information will be helpful in debugging this problem.
Thanks!

Hi
This is to inform you that Windows support is limited to the 32-bit versions of Windows listed only.
Windows support is limited strictly to AMD/Intel chipsets. Crystal Reports software for Windows is not warranted or supported for use on other chipsets.
You can get the down load of crystal reports 2008 supported platforms from the below link:
https://websmp210.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000712240&_SCENARIO=01100035870000000202
On the left hand side you can see BusinessObjects XI 3.0 / Crystal Reports 2008.
Click on crystal reports 2008, you can get the document of supported platforms.
Thanks,
Navin.

Similar Messages

Image from Database

I have a Table with ReportElements. Every Element have a ID (ReportElementID) and a String (reportElementValue) or a Image (ReportElementBLOB).
To show the String in my report I use a SQL-Formular: "sqlCompanyName" - "(SELECT ReportElements.ReportElementValue FROM ReportElements WHERE ReportElementID='CompanyName')". That works fine.
If a want to show a logo on my report (ReportElementID='CompanyLogo') I try to use "sqlCompanyLogo" - "(SELECT ReportElements.ReportElementBLOB FROM ReportElements WHERE ReportElementID='CompanyLogo')"
I can put the field to my report. On the report I can see the logo. But if I change to the preview of the report, that CR2008 crashes.
My Database is a MS-SQL 2008 Express - ReportElementBLOB is from Type "Image" - I using CR2008

If you're used to using SSRS for reporting, then your approach will work just fine. SSRS has no problem working with multiple data sets on the same report.
CR isn't quite so flexible. Using two, unlinked, commands in CR will lead to a Cartesian product if the 2nd command returns more than 1 row of data.
Try incorporating both into the same command...
SELECT ReportElementValue, ReportElementBLOB
FROM ReportElements
WHERE ReportElementID = '{?CompanyID}'
HTH,
Jason

Runtime Crash after Upgrading to CR2008

I've upgraded my .NET application from VS2005 w/CRXIR2 SP4 to VS2008 w/CR2008 SP1. The program runs fine in the debugger. By this I mean the reports come up, etc. and there are no visble errors in the build or running in debug mode.
However, when I install the application (on the same machine using Vista w/ SP1) the program runs fine until I exit the application. I believe the problem is assocated with CR because if I don't open any report the program exits normally. If I open a crystal report I get the windows error.
Problem Event Name:     APPCRASH
Application Name:     FULLfocus Manager.exe
Application Version:     0.0.0.0
Application Timestamp:     493b1a3f
Fault Module Name:     ntdll.dll
Fault Module Version:     6.0.6001.18000
Fault Module Timestamp:     4791a7a6
Exception Code:     c0000005
Exception Offset:     00043387
OS Version:     6.0.6001.2.1.0.256.6
Locale ID:     1033
These are embedded reports. Any ideas?
Thanks,
Eric

Hi Don,
All framework updates are in place (did Windows update now). Running 3.5 sp1 with updates applied. However, this still occurs on client machines with framework 2.0 by itself (no 3.0 or 3.5).
All the reports in the application have closing code in the form closing event (on the form where the viewer resides and the report is generated):
cReport.Close()
CrystalReportViewer1.Dispose()
GC.WaitForPendingFinalizers()
GC.Collect()
I have run the crash and got this for the results:
Enterprise__PID__3080__Date__05_02_2009__Time_03_46_29AM__870__Second_Chance_Exception_C0000005.dmp the assembly instruction at ntdll!RtlpWaitForCriticalSection+8c in C:\WINDOWS\system32\ntdll.dll from Microsoft Corporation has caused an access violation exception (0xC0000005) when trying to write to memory location 0x00000010 on thread 18
Thread 18 - System ID 3256
Entry point   msvcr80!_threadstartex
Create time   02/05/2009 03:46:23 AM
Time spent in user mode   0 Days 0:0:0.40
Time spent in kernel mode   0 Days 0:0:0.0
Function     Arg 1     Arg 2     Arg 3   Source
ntdll!RtlpWaitForCriticalSection+8c     00426450     01a88072     25426450
ntdll!RtlEnterCriticalSection+46     0d6dbc8c     0ea2fa08     e4a96b22
crqe+60a5     78134c39     003f0000     0d6dbc80
ntdll!RtlFreeHeap+647     0d6c0110     e45d6ebb     00000000
crpe32!PEGetNthTableQualifier+271df     00000001     0b7b23f0     0d6e7b78
cslibu_3_0!CSLib300::CSObArray::deleteAll+23     00000000     00000000     00000000
NTDLL!RTLPWAITFORCRITICALSECTION8CIn Enterprise__PID__3080__Date__05_02_2009__Time_03_46_29AM__870__Second_Chance_Exception_C0000005.dmp the assembly instruction at ntdll!RtlpWaitForCriticalSection8c in C:\WINDOWS\system32\ntdll.dll from Microsoft Corporation has caused an access violation exception (0xC0000005) when trying to write to memory location 0x00000010 on thread 18
Please let me know if this helps? The above is from Windows XP. I tried running the crash on my development machine (Vista 64) but was getting an error in WOW instead:
the assembly instruction at ntdll!RtlpWaitOnCriticalSection+c5 in C:\Windows\SysWOW64\ntdll.dll from Microsoft Corporation has caused an access violation exception (0xC0000005) when trying to write to memory location 0x00000014 on thread 19
Entry point   msvcr80!_endthreadex+61
Create time   02/05/2009 03:29:14 AM
Time spent in user mode   0 Days 0:0:0.15
Time spent in kernel mode   0 Days 0:0:0.15
Function     Arg 1     Arg 2     Arg 3   Source
ntdll!RtlpWaitOnCriticalSection+c5     00000000     00000000     064cfb58
ntdll!RtlEnterCriticalSection+152     25426450     f39f84ba     00000000
0x00437da6     00000000     0dba3308     0753f750
cxlibw_4_0!CXLib400::SWCharString::SWCharString+d     0dbb2734     0f2df2c4     d9a39327
crqe+5fac     000a0000     0dbb2728     00000000
msvcr80!free+cd     0f2df348     248ea5e4     0dba3308
NTDLL!RTLPWAITONCRITICALSECTIONC5In Premium__PID__4044__Date__05_02_2009__Time_03_29_36AM__986__Second_Chance_Exception_C0000005.dmp the assembly instruction at ntdll!RtlpWaitOnCriticalSectionc5 in C:\Windows\SysWOW64\ntdll.dll from Microsoft Corporation has caused an access violation exception (0xC0000005) when trying to write to memory location 0x00000014 on thread 19
Module Information
Thank you!

CR2008: BLOB field in preview crash the designer

I using CR2008 with MSSQL 2008. I have create a table with some default values. On of them should be the compny logo. I have put company.jpg in the table to a BLOB-Column.
To insert the BLOB-field a use a SQL-Statement:
(SELECT ReportElements.ReportElementBLOB FROM ReportElements
WHERE ReportElementID='CompanyLogo')
Now I put this statement to my report. The designer show the logo. I can place it and sizing.
When I change to the preview with this filed then the designer crashes and will sned a crashreport.
What is the problem? How can fix it?
BTW: When I using other SQL-Statements to put text from the ReportElements-Table to my report it works fine.

OK - I hvae tried to fix the missing links. But after the install of the Fix the Link is missing anaywhere.
The other files I have checked - they are not important, when I use IE8 and Windows XP.
My next try was: Fresh install of the CR2008 SP3 and FixPack 3.1
I have install XP fresh on a other PC. After that I install CR2008 and connect to Database. Same Problem anytime when I use the SQL-Expression
I didn´t understand that. What is the problem. When I send the code to SQL-Server
SELECT (SELECT ReportElements.ReportElementValue FROM ReportElements
WHERE ReportElementID='LetterFooterLine1'), (SELECT ReportElements.ReportElementBLOB FROM ReportElements
WHERE ReportElementID='CompanyLogo')
Then the result is:
Letter footer Text example 0xFFD8FFE000104A46494600010101006000600000FFDB004300080606070605080707070909080A0C140D0C0B0B0C1912130F141D1A1F1E1D1A1C1C20242E2720222C231C1C2...
I hope some have a workaround or an idea what is the problem
BTW: I installed on the clean machine the new SP4 - but the problem still exist
Change the JPG to BMP and/or changing the size of the image still bring up the error anytime when I change from Designmode to Previewmode

OLEDB Connection to SQLite 3.74 Crashes CR2008 w/ SP3

I'm trying to create a new report that connects to a SQLite 3.74 database using the OLE DB Provider from Cherry City Software (https://cherrycitysoftware.com/CCS/Providers/ProvSQLite.aspx) but everytime I try to connect to the database Crystal Reports Crashes. Doesn't appear to matter what database I choose, it just always crashes the whole program.
Is there a way I can connect via OLEDB to a SQLite database in Crystal 2008 SP3? I also tried using ODBC drivers but whenever I select the database it doesn't show me any tables but rather just "Add Command."
Thanks,
Nick

Hi Nick,
What they are saying is they don't follow the ANSII 92 standards for ODBC which likely means they don't follow the rules for OLE DB either.
We follow the rules so any driver should work. Otherwise we have to "hack" our drivers for each one and that becomes a nightmare to maintain. Every time they change their code we have to also.
I had a look at their site and it appears they do work with ADOPlus so when you create your report select the ADO.NET. Point it to the DAT file they use...
SQLite Provider Connection String
Provider=OleSQLite.SQLiteSource; Data Source=DatabaseFileFullPath;
Where
DatabaseFileFullPath is the database file full path. For example, C:\public\customer.dat
In the OLE DB connection wizard in CR designer you can also add Custom options for those providers needing them. That may help also.
Another option is to use a Command Object and simply paste int he SQL needed. CR passes the SQL in the command object directly to the client and we do not alter it in any way.
If that doesn't work then go to MS's site and download a tool called OLEDBTest and then try connecting and running a Query using Microsoft's OLE DB test tool. If that doesn't work then all I can suggest is you use some other DB. It looks like it's a PC database so use Access as a replacement.
Thank you
Don

CR2008 Designer crashed on opening some of the CR9 rpt file??

Post Author: Chan Yue Wah
CA Forum: Crystal Reports
The following cslibu-3-0.dll is crashed.AppName: crw32.exe AppVer: 12.0.0.549 ModName: cslibu-3-0.dllModVer: 12.0.0.549 Offset: 000020a0Any one have the same issue ?

Yay, solved it. Dances. The conference I was trying to access installed a plugin called WebEx.plugin. I removed this and both now work fine.

VS 2010 is crashing after installing SAP Crystal report 13.0.

HI Experts.
I have seen many thread related to crashing in VS2010. I feel i am also getting the same error msg.
"Msg:Object reference set to an instance of an object - (Mouse move event)."
I didn't see any proper fix on this issue and I think i can give proper steps to reproduce that, Thats the reason i am posting this as new thread.
Here is my report structure and senario,
I have a sub repot which will display all the parameters and its values which i am setting through my C# application.
i am using crystal report viewer to show my reports. once i click on the subreport i used to get seperate preview tab for my parameters list.. if i click on refresh from this view, on the time of refreshing the application will crash on mouse click in reports. especially on click of that waiting cusor(Which is not there in cr2008). Report will work fine if its load immediatly. problem happening only the reports are taking few time to get load.
In brief, When the report is loading, if we click any where in report,application crashes.
Note:I was using VS2010 and CR2008-Sp3 before. all of my 150 reports are working fine on that time. Last week i have updated CR2008 with SAP Crystal report 13.0. This issue stared after that.
Thanks in advance,
Salah.

Hi Don,
Thanks for your reply.
I worked on this to get proper scenario for reproducing this issue. one thing i observed that,
crash is happening regularly the places which i have registered mouse double click event in crystal report viewer. My guess is,While loading the report(On click of refresh), the viewer is empty(bank). That time if we do double click on the viewer its crashing. But confustion is getting error on mouse move event
Hope this will help you guys to reproduce the crash.
We people are really waiting to fix this issue asap. we are also woking in our application to catch the exception somehow. Will update you if i get any progress .
Here is my exception text,
Exception Text **************
System.NullReferenceException: Object reference not set to an instance of an object.
   at CrystalDecisions.Windows.Forms.PageControl.OnMouseMove(MouseEventArgs e)
   at System.Windows.Forms.Control.WmMouseMove(Message& m)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
   at System.Windows.Forms.UserControl.WndProc(Message& m)
   at CrystalDecisions.Windows.Forms.PageControl.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
Thanks,
Salah.
Edited by: salahudheen muhammed on Feb 21, 2011 1:07 PM

Creating a New Report Project Crashes

Hello,
I've just downloaded the release of CR for VS2010 and installed it correctly.
But when i try to create a new report in a new solution (i use emty project ) and then try to add with the database expert databases it freeze the vs2010 with no timeout and no error message.
I saw in te forums that it's a recuring question so i tried to build a Virtual machine with win7 x64 and VS2010 and install CR on this fresh installation and it works !
I'm wondering if there is any relation with the way my developpement machine was installed:
Installed VS2010
Installed VS2008
Installed CR for VS 2008 sp1
then Installed CR for VS 2010
Also when i try to make a new project with the Crystal Reports Project Template there's a reference missing in the project. Even if i correct the mis-reference the project hangs on the database expert ...
Could you investigate ? i don't want to reinstall my dev computer and i need the CR2008 just time to upgrade the Projects to VS 2010...
Kind regards

Hello,
We are still trying to figure out what is causing this. It only happens on a few users PC's.
Can you download debugdiag from Microsoft, if you don't have it already, and run it to capture on devenv.exe. Analyze it and tell me what dll the crash is happening in?
Thank you
Don

Ntdll.dll crashes with CR 2008 all the time.

On a duel boot system (Vista SP1 / XP SP3), after installing CR2008 on the Vista system I get crash after crash when trying to work with either creating a blank report or working with one from my BOXI files. This is in development, and usually happens anytime I try to do something like change the page setting, i.e. size or margins. I had the problem also show up on a Vista SP1 laptop yesterday, but have been unable to duplicate it. The error message from the event view is as follows:
Fault bucket 1304472524, type 1
Event Name: APPCRASH
Response: None
Cab Id: 0
Problem signature:
P1: crw32.exe
P2: 12.1.0.892
P3: 48de4bbc
P4: ntdll.dll
P5: 6.0.6001.18000
P6: 4791a7a6
P7: c0000005
P8: 000681d1
P9:
P10:
Attached files:
C:\Users\dbv\AppData\Local\Temp\WER7F3D.tmp.version.txt
These files may be available here:
C:\Users\dbv\AppData\Local\Microsoft\Windows\WER\ReportArchive\Report10729839
Any thoughts?
-Dennis-

Sounds like a permission of DEP issue. Install SP2 so DEP is supported

Print crash

When I try to print to flash paper in crashes both flash
paper and the application that I am running (ie note pad, word,
excell) Can anyone help me?

Don,
Thanks so much for that informative reply!
To answer your final question,
The application CR2008, on Win7, 64bit boxes is abruptly closing whenever a report is asked to print.
Here is a part of the event log:
Faulting module name: csprintdlg.dll
and
Faulting application path: Program Files (x86) ...\win32_x86\crw32.exe
Faulting module path: Program Files (x86) ...\win32_x86\csprintdlg.dll
Both appear to be for 32bit
Reports are stored in shared folders on the server which is running CR XI. I assume that all the reports were built in that version.
We have not yet been able to get CR2008 updated and getting the following error:
"CR 2008 SP1FP 2.1 Update is not allowed to install because a patch with a higher version was detected. Setting the SKIP_PATCH_VERSION_CHECK property will skip this check."
But we are continuing to try using your fine, detailed recommendations.
The user has had access to the machine and AccPac may be calling for CR during the time of updates, so at next install we are getting the user to not run that program until after the upgrades are finished.
Thanks again and will keep you posted,
George

CR2008 Installation Problem

Hi
I cannot successfully install the CR2008 evaluation. I have noted and manually registered the 17 files that fail but 6 wouldn't register and reinstalled again.
I have tried installing SP0 but I encountered the same problem. I can create a new report but it crashes if I attempt to load it back in.
I have VS 2005 installed as well as SQL Express 2005
I assume if I purchase the full upgrade version I will encounter the same problems.
The files that didnt register at the installation are:
swebrs.dll
crviewer.dll
commonobjmodel.dll
crlov.dll
crqe.dll
crtemplate.dll
datadefmodeller.dll
infostor.dll
enterpriseframework.dll
exportmodeller.dll
reportrenderer.dll
objectfactory.dll
parameterdesigner.dll
rptcontrollers.dll
pageobjectmodel.dll
rptdefmodel.dll
Kind regards
David Callaghan

Hi JAcques,
As David mentioned that the dll's from CR10 and CR2008 might be clashing.
Try installing CR on another machine where there is no VS or another version of CR is installed.
Log in the machine as an Administrator.
Download the setup.exe from the Web(a new copy),save it on the local drive.
Switch off the Firewall.
Make sure the DEP is turned ON.
NOTE:Data Execution Prevention (DEP) has been introduced in Windows 2003 Service Pack 1 and Windows XP Service Pack 2. DEP prevents Crystal Reports from accessing parts of the computer's memory.
By default, DEP is enabled in Windows 2003 Service Pack 1 and Windows XP Service Pack 2. If the computer's processor supports DEP, Crystal Reports will not run on these platforms. If DEP is not supported by the processor, Crystal Reports will run on these platforms.
To work around this error message, disable DEP by performing the following steps:
1. Click Start > Settings > Control Panel.
2. Double-click 'System'. The u2018System Propertiesu2019 dialog box appears.
3. Click the 'Advanced' tab.
4. Click 'settings' under 'performance'.
5. Click the 'Data Execution Prevention' tab
6. Select 'Turn on DEP for all programs and services except those I select:'.
7. Click 'Add'.
8. Browse for the application CRW32.exe. This file is located in:
C:\Program Files\Business Objects\Crystal Reports 11\
9. Select CRW32.exe and click 'Apply'.
10. Click 'OK' to close the 'System Properties' dialog box.
11. Log on as an Administrator and start Crystal Reports.
For more information on DEP, search the Microsoft Knowledge Base for article 875351.
Hope this helps.
Shraddha

Problem with threads, program always crash

new to threads, may be doing something COMPLETELY wrong. When I run the program I get a couple of NullPointerExceptions in Thread-0 and Thread-1. I'm confused because it screws up when I call size() for arrayList, and in the API size doesn't throw anything.
public class ProducerConsumerRunner
   public static void main(String args[])
      Queue q = new Queue(QUEUE_MAX_SIZE);
      ProducerRunnable producer = new ProducerRunnable(q, ITERATIONS);
      ConsumerRunnable consumer = new ConsumerRunnable(q, ITERATIONS);
      //works good up to here
      Thread t1 = new Thread(producer);
      Thread t2 = new Thread(consumer);
      t1.start();
      t2.start();
   private static int ITERATIONS = 50;
   private static int QUEUE_MAX_SIZE = 25;
import java.util.ArrayList;
import java.util.concurrent.locks.ReentrantLock;
public class Queue {
     public Queue(int maxSize)
          list = new ReentrantLock();
          underLimit = list.newCondition();
          MAX_SIZE = maxSize;
     public void add(String line)
          list.lock();
          try{
                       System.out.println("add method of Queue");
               while(record.size() >= MAX_SIZE){//things get screwed up when this condition is evaluated
                    //size method is crashing the program
                    System.out.println("2");
                    underLimit.await();
                    System.out.println("3");
               record.add(line);
          }catch(java.lang.InterruptedException e){
               System.out.println("await interupted: "+e.getMessage());
          }finally{
               list.unlock();
     public void remove(int line)
          list.lock();
          record.remove(line);
          list.unlock();
     public ArrayList<String> record;
     private final ReentrantLock list;
     private final java.util.concurrent.locks.Condition underLimit;
     private final int MAX_SIZE;
import java.util.Date;
public class ProducerRunnable implements Runnable{
     public ProducerRunnable(Queue q, int itterations)
          this.q = q;
          ITTERATIONS = itterations;
     public void run()
          String date;
          for(int i = 0; i<ITTERATIONS; i++)
               date = new Date().toString();
               q.add(date);//this is where it screws up
               System.out.println(date+" added");
               try{
               Thread.sleep(100);
               }catch(java.lang.InterruptedException e){
                    System.out.println("ProduccerRunnable's sleep was interupted");
     private final Queue q;
     private final int ITTERATIONS;
public class ConsumerRunnable implements Runnable{
     public ConsumerRunnable(Queue q, int itterations)
          this.q = q;
          ITTERATIONS = itterations;
     public void run()
          //Queue q = new Queue();
          int length;
          for(int i = 0; i<ITTERATIONS; i++)
               length = q.record.size();//things are getting screwed up here
               while(q.record.get(length) == null)
                    length--;
               System.out.println((String)q.record.get(length));
               q.remove(length);
               try{
               Thread.sleep(100);
               }catch(java.lang.InterruptedException e){
                    System.out.println("ConsumerRunnable's sleep was interupted");
     private final Queue q;
     private final int ITTERATIONS;
}

question:
this works right
     public void remove()
          list.lock();
          int line = 0;
          try{
               *while(record.size() < 1)*
                    range.await();
               record.remove(line);
               range.signalAll();
          }catch(java.lang.InterruptedException e){
               System.out.println("await interupted: "+e.getMessage());
          }finally{
               list.unlock();
     }this is deadlock
*int list = 0;*
*while((list = record.size)<1) was screwing things up because of the assignment*record is ArrayList of strings. when better to use Vector instead of ArrayList? i notice no differnce and i use threads
initially I thought record.size was being evaluated and before could be assigned to list, time slice ran out. this could not be case because I use ReentrantLock (list) to lock it.
Edited by: bean-planet on Apr 1, 2009 4:31 PM

Iphoto crashing after using mini-dvi to video adapter

Hi, IPhoto on my Macbook is crashing. I can open it, then as soon as I scroll down it locks up and I have to force quit.
This started happening right after I used a Mini-DVI to Video Adapter cable to hook my macbook up to my TV. The adapter/s-video connection worked and I was able to see the video on the tv. But iphoto immediately locked up the computer when I went to slide show and now it locks every time I open it.
Any ideas?
Thank you:)
Dorothy

It means that the issue resides in your existing Library.
Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Rebuild iPhoto Library Database from automatic backup.
If that fails:
Option 2
Download iPhoto Library Manager and use its rebuild function. This will create a new library based on data in the albumdata.xml file. Not everything will be brought over - no slideshows, books or calendars, for instance - but it should get all your albums and keywords, faces and places back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one.
Regards
TD

Help my safari doesnt open and gives me a crash report

help my safari doesn't open and gives me a crash report ever since i downloaded a file from the internet. I have a macbook air (early 2014) with running os x yosemite version 10.10.1

There is no need to download anything to solve this problem.
You may have installed the "Genieo" or "InstallMac" ad-injection malware. Follow the instructions on this Apple Support page to remove it.
Back up all data before making any changes.
Besides the files listed in the linked support article, you may also need to remove this file in the same way:
~/Library/LaunchAgents/com.genieo.completer.ltvbit.plist
If there are other items with a name that includes "Genieo" or "genieo" alongside any of those you find, remove them as well.
One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.
If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, then you may have one of the other kinds of adware covered by the support article. Follow the rest of the instructions in the article.
Make sure you don't repeat the mistake that led you to install the malware. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates
if it's not already checked.

How do I install all my old programs and data from an old system folder after I have reinstalled the same OSX system after a crash?

The system is OSX10.5.8 Leopard on a 2009 imac. A new system was installed from the installation disks and the original system saved to a folder.
I need to use my Adobe programs, rescue my email, i-tunes and iphoto data. The disk utility indicates that my Time Machine back-up disk is damaged and I don't want to take a risk of having Time Machine erase my hard drive and try to reinstall the exact system existing at the time of the crash. There was over 650 gb of stored files that I was copying and removing from the drive at the time it crashed. The total size of the original system file is still about 650 Gb.
I would prefer to go back in Time Machine and only rescue the programs as most of the files have been copied to external hard drives, but I can't access the back-up hard drive from the new version of the Time Machine. Or by I don't want the Time Mchine to start copying the new operating system which would include all the data in the old system file. Time Machine was working fine at the time of the crash.

No, the disk was backed up with time machine a few hours prior to the crash. I was unable to open the computer when I tried to restart it- got a grey screen with the spinning disk- after a few minutes the screen would go black and would reboot continuously, but not load any images or programs. I started the computer from the 10.5.4 installation disks and checked both the time machine external hard drive and the Imac internal drive with the disk utilities. Both showed as damaged --the internal drive and permissions were repaired, but the external drive (time machine back-up) was damaged and not repairable by disk utilities. I don't believe that the external drive for Time Machine was connected to the computer at the time of the crash as I was copying files to a different hard drive drive. And I was not having any problems with the TM back-up drive prior to the crash.
I accessed the Imac internal disk by firewire (as a target disk) and copied as many data files as I had room for on my external hard drives available. And I deleted quite a few files from the imac internal drive (mostly just jpegs, duplicate tifs, etc--nothing that was used by i-photos, i-tunes or the Mail program).
Then I installed a new OSX10.5.4 system from the installation disk and the old system was moved to a folder on the hard drive. I previousy had had the option to reinstall the complete system from Time Machine when I connected that drive and booted with the installation disks with the C key depressed. But it didn't seem like a good option because I was unsure of the condition of that external disk and whether it would be able to reinstall my data correctly, once it had erased my internal hard drive.
I'm considering buying some new external hard drives and backing up the present system to time Machine (so I'll still have my old data in the old system folder). And then I would try using the old Time Machine back-up to try to reinstall the sytem previous to the crash. That back-up would reinstall about 700gb of data and operating software and programs which sounds like a lengthy back-up. Since I have never used Time Machine to do a full reinstallation (I've only used it for individual files), I'm reluctant to do anything rash.
I'm a professional designer (with a deadline) but I can still use my Illustrator and Photoshop by opening them from the old system folder and saving the files to an external drive. So it's not neccessary to do anything hasty except to delete some of the excess art and document files that were causing the computer to run slowly and the Adobe programs to crash when I tried to save my work. I have quite a few books on tape in the i-tumes folder which is probably talking up tons of space but I don't where the i-tunes files live.
Thanks for any help. Peggy
Message was edited by: peggy toole

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