Cracked casing question.

I've got the missing chunk of the casing where the lid closes. I've read on here that Apple is willing to fix it, no questions asked, but I'm wondering how long it takes to fix. Do they send it away, or are they able to replace it in store? I apologize if this is a dumb question, but I'm going on Spring Break soon and I'd rather not be without my MacBook when I'll already be bored enough as it is. Thank you for any help.

My MacBook is actually being repaired for the exact same thing right now.
They do have to send it away, I took mine in on the 18th and the expected date of completion is the 21st. Now, I have taken mine in on several occasions for this same reason and they usually always call me before the forecasted date.

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    I never heard about the Macbook recall for cracked casing along the bottom of the keyboard. Is it too late to get it fixed?

    I realise maybe your personal issue was sorted, but it may help others:
    I took my wife's 3-year old Macbook into the genius bar yesterday expecting to pay for a new casing, but was told there was still an extended warranty for Macbook plastic case (provided up to 5 years old and no signs of abuse)
    They will replace the top case and screen bezel at no cost, which I think is excellent service.

  • Cracked Casing/Creaking Track Button --- RESOLUTION?

    Hey everyone,
    I'm having a couple of issues with my new macbook (as of august) and though I've seen others post similar questions I haven't noticed if anyone has actually had these issues fixed and what Apple had to say about it...
    My casing also seems to be cracking around the bottom edges, the trackpad button is also a creaker (it's almost as if the button doesn't fit properly and snags whenever it's pressed), AND I have some discoloration ON the palmrest area. For those who are going to comment on whether my hands are clean I'll save you the trouble of asking -- yes.
    Has anyone else noticed that the edge of the bottom casing is rather sharp? When I type with relaxed hands and forearms the edge along the palmrest area digs into my wrists....
    I bought this mac to replace my ibook that died less than a week after its warranty finished so not thrilled by all of these 'minor' but annoying problems.

    You're not alone. I have a chip on the left front case, two emerging cracks on the bottom case and a blue discoloration on the right corner of the front case near the power. I bought my macbook last week of September and I already have these annoying chip, cracks and blues. I've sent my laptop to apple care and i was disappointed that I had to write to them directly since it's not the casings are not covered. Imagine!? You pay so much and they won't pay for their own defects or failure of design.
    Anyway, I'm still waiting and hoping they replace it as my macbook is still with the shop. If not, this is really a big disappointment.

  • Battery expanded and cracked casing?

    My macbook is now about a year out of warranty (i extended to three years but it is now expired) this past week i noticed the casing by my right palm looked slightly bloated. I researched and found that it is the battery expanding. I stopped using it but only a few days later it has completely cracked the casing by the right palm rest.
    Is this covered under some sort of warranty? Ive never haf anything like this happen.
    Thank you!

    Better to get it to an Apple service provider asap before too much damage can occur and they can advise if it is covered for warranty repair.
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    My Macbook has cracked casing edges at the front and sides. There is also some cracking at the top edges of the screen that I'm less worried about as it is not leaving anything exposed. It's well out of warranty with no Applecare, but I read on a US site (I'm in the UK) that Apple considered this a manufacturing defect and were offering a free replacement. I never received any notification of such a program. Can anyone clarify whether this was indeed the case, and if it was a time limited offer. If not, what are my options?
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    Hi Fatjim,
    It's been over a year since your post, so I hope you receive this query.
    My daughter's white plastic MacBook -- about the same vintage as yours or a bit newer: Aug 2009 -- developed those well-known top case cracks about 2-1/2 years ago, within the 1-year warranty (I didn't even know about defects covered beyond that point). Was directed to a very good, nice, decent Apple support and repair store in NYC (which is a miracle, believe me!!!). No computer sales, just support. Very specialized and very personal. Completely different from other "authorized Apple" support stores in NYC. They replaced that one top piece quickly and for free. But perhaps a year later the top plate started developing new chips all over the place. I e-mailed Manny -- a terrific guy -- the person there who'd helped me before with both her Mac and mine, to ask about it, but got no reply. Maybe he missed it. E-mail is fallible. With a high schooler who "depends" on her Mac (social stuff as well), getting it out of her hands for any length of time is not easy, so I didn't pursue it further.
    Now, it's 3-1/2 years old, but still functions perfectly well for all her needs and seems likely to for at least another year or more. (I know my MacBook Pro of the same vintage shows no sign of becoming "old" in any ways whatsoever.) But now her cracks, as with some other in this discussion, have extended further, and the entire frame around the screen -- directly around the screen and the entire top frame that holds the screen -- have cracks and breaks that really worry me functionally. (I have to press it down in the back after she closes it to get the top shell and bezel that hold the screen to snap back together at one, point, but there are holes, and yet new cracks forming!) I'm finally getting the courage to upgrade her machine from the Leopard OS it came with to the Snow Leopard disk that arrived with it, which I should have done immediately, but fear it will be for a machine that can't hold together. STILL...it does seem like a true manufacturing defect in all places. She's really a very careful kid.
    Here in friendly NYC you'd be hard pressed to find any store that says "Apple" on it to actually do what they're supposed to do -- it's time spent on paperwork they could spend on something more profitable. Except, I hope, the one I used before, who has all our information, but has not seen me since 2010 or 2011.
    My wife works for a well-heeled school that replaces all their harware every two years whether it needs it or not. To them, 2 years = out of date. But she gets her stuff for free. My daughter and I do not, and we really cannot afford to just replace the machine -- especially if it's working just fine, even with all the cracks and holes. (The economic recovery has not reached us, big surprise.)
    YOUR success story caught my attention for this very reason, as did someone else's, here in the US, who mentioned a five-year period for cracked plastic on these things. So I want to clarify what you or anyone else has done.
    You say you contacted Applecare. Is that right? What/who exactly is that? Who/what number do you call or what web site do you go to to find folks there who are truly helpful?
    Do you need a special Applecare contract that we would have had to buy at the time the Mac was bought?
    It really sounds like calling someone at the right # at Apple (esp. with their current Congressional tax problems!) might give me a "number" of some sort that I could just bring to Manny, or whoever is there, when my kid goes to camp and say:  "Here, they said to replace all this crappy plastic. Apple will pay."
    Any advice or solid info from anyone would be GREATLY APPRECIATED!!!!!!!!!!!!!!!!!
    Sorry this was so lengthy -- putting it off so long just made it grow and grow.
    - Dave

  • Crack in outer case / screen bezel on 20" iMac G5 getting worse by the week

    Just wondering if anyone else is having this problem ...?
    About a month ago, I noticed a very small crack in the bottom left-hand corner of my iMac's outer casing - at first I thought it was a mould mark that occassionally picked up sunlight coming into the room in the mornings, as in the evenings it was barely noticabable - but more recently I it has increased in length and can be clearly seen in any light ...
    Have a look at these photos .... one is with a flash & one without ...
    http://tinyurl.com/ejjq6
    http://tinyurl.com/hvrpg
    My estimate is this crack is now growing by the week but I am not sure exactly why ... also, for the past couple of months - more & more CD's & DVDs are falling out of the 'slot load' without halting after an eject - I have also had a power supply issue recently where my machine keeps switching itself off randomly and without warning (at present I can only use it successfully for lite duties such as checking emails in Entourage & browsing) .... and my hunch is that something inside my machine is getting hot and has warped or buckled the casing.
    This machine has been on my desk since new about 9 months ago - the room temparaure is around 22º - 29º celcius (70º - 85º farenheit) on average. It's never been moved or shipped anywhere & is not likely to have been damaged by anything else - as the space is mininal with a bed, desk chair & my Mac - I also live alone and am the only one who has ever used it and that 'direct sunlight' I mentioned earlier is minimal ... so it's a total mystery as to how & why this crack has appeared ...
    I would like to know if anyone else has noticed any cracks in the outer casings of your iMacs .... there were a couple of previous threads from late last year, but as these have been archived I could not reply to them so have started a new post ...
    you can see previous case-cracking thread here: --> http://tinyurl.com/nr2wx
    And - can any of the Mac Daddy's (you know who you are in these forums give me some advice on how best to approach Apple to have it checked ?? My machine still has 3 months left of it's initial 1 year warranty - it goes in for a PSU check and/or replacement in 1 week - but something tells me I might be not be taken too seriously regarding the crack in my machine ...
    Macfinger
    Auckland City
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    Boomer ... thanks for your reply ...
    Regarding my Apple approach - I went through the iBook logic board fiasco, way back in the early days before it was acknowledged by Apple to be a manufacturing flaw. The company here in Auckland who are the Apple representatives for New Zealand is a company called Renaissance (our official Apple head office is actually in Sydney, Australia) - when I first informed them of my iBook 700 starting up to a garbled start-up screen and then freezing, they told me I must have dropped it and would not consider repairing it under warranty or Apple Care. Many months of conversations, tests by Apple service technicians and eventually, talks with the management at Renaissance, and out of pocket expenses by me, eventually got me nowhere and the final conclusion was that I had misused my machine and it would not be repaired under warranty. After several discouraging months later, I eventually sold it as spare parts for a fraction of what I had paid for it ... 6 months later the iBook Logic Board fault was acknowledged - but for me, it came way too late ...
    Fast forward 3 years …
    I purchased my iMac G5 last July, which has now developed a serious power supply issue where it randomly shuts down without warning when processing an average size (350MBs) video file in Toast or resizing a medium size image in Photoshop with the internal fans going ballistic on a regular basis whenever a heavy task is laid on the processor - and more recently, the crack in the lower-left hand corner growing larger. Also, the disks falling out of the slot-load - & all this from a machine which apart from the above - looks in minted brand new condition ... because it really hasn't had that much use in it’s short life - if it was new car, it would only have done about 20,000kms ...
    My point is. Although the PSU issue is widely acknowledged and the one in my machine is most likely to be checked & replaced by Apple NZ free-of-charge - I feel that I might not be so lucky with the cracked case. The level of service here in New Zealand I would say is but a fraction of the support one might receive in Australia & the States – or at least for me it appears that way ... you would not believe that 'attitude' I have come up against when dealing with managers at Renaissance – and any request to have a speedy check done on my iMac by 3 separate service centres will take more than a week (closer to 2 weeks) to complete as the replacement PSU has to be ordered, then shipped from Australia – there is no such thing as a routine ‘same day or next day’ service or repair! I have lodged the crack complaint with Apple Australasia through our local help-line which diverts automatically to the Apple Customer Liaison desk in Australia but when I spoke to a local service centre, an Apple tech suggested it was unlikely to be replaced if there were no other ‘documented’ accounts of cracks on other 20” G5 iMacs anywhere else. And even without seeing it, he suggested the crack has most likely been caused by ‘blunt force’.
    And as I know that is not the case, I sense I am in for another battle with the honchos at Renaissance who will most likely decline the repair or replacement of the casing under warranty.
    Hence the reason for this post – I am trying to gather information to help support my case. I am adamant this crack has appeared on it’s own and has not been hit by anything blunt or due to misuse.
    You might be asking why I have not just taken it in already to have all 3 things checked at the same time?
    Firstly, the fans started acting up about 2-3 months ago – I have performed several maintenance tasks on my machine since then (resetting the power parameters: resetting VRAM & PRAM), & other maintenance tasks (Ethernet/network tweaks & running Yasu to refresh the system) & which combined, reduced the fan noise by about 50%, & that’s something I considered I could live with, considering the amount of others in these forums who are experiencing the same problem. I figured the iMac G5 is always going to be noisy – because no-one in these forums has posted an absolute fix yet - I didn’t see the point in taking it in and being without a machine for 2 weeks, only to be told there was nothing wrong with it. It was also around this time that CDs & DVDs began falling from the slot load & down the back of my desk.
    Then the crack came to my attention about a month ago, which I reported immediately to the help line (including the excessive fan noise) and was issued a specific ‘case number’– again, I was told to bring it in to a local service centre but when I called to arrange a time to drop off, I was again told it would take up to 2 weeks for an assessment – that’s when the tech suggested the crack was not a defect but damage caused by a blunt object and was unlikely to be covered under warranty.
    My alarm bells starting ringing when I heard that, & I could see myself re-experiencing the long-winded battle with Apple NZ again to be taken seriously.
    I was actually in the process of winding down my current assignment, (which is worth $2,000 to me) in preparation of not having a machine for 2 weeks to fix the PSU as I do not have another unit with which to work on - when my iMac started randomly switching itself off without warning last week – as a result, I have had to persevere at a snails pace – saving my work every 2 mins, as I have to get this project finished before I can afford to hire a replacement machine in the interim ….
    I am stuck in a catch-22.
    My machine will be going in this Monday to have all 4 malfunctions inspected: fans, PSU, cracked casing & the disc eject problem … my expectation is to have all 4 issues repaired under warranty as I have looked after this machine, as with any other machine or appliance I own – with love & with care !!
    To round it all up - and I apologise for the drawn-out and rather convoluted explanation, but I am trying to find others who might also be having case/bezel issues with their G5 iMacs, which could hopefully support my claim when I come up against the impending ‘NO’ regarding the cracked casing …

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    After speaking to Apple's customer relations, they told me that they have a "looper" policy, which means that if a computer has been sent in for repair - on the same issue - more than three times, it can be exchanged for a completely new, but possibly refurbrished, computer. Since Apple no longer makes the white MacBooks, the representative told me that they would most likely send me a MacBook Air, or even a MacBook Pro.
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    Message was edited by: John Crusing

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    Mission Repair
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    iGadgetResQ
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