Crash report when i sign out from app store after finish install mountain lion on my macbook pro retina. please fix this
Hi, I already finish download osx maountain lion after 2 attempts for my macbook pro retina. and when I want to sign out from my account at app store, it crash and some crash report show up. and if I sign in it happen also, but the app store still can be run after got the crash report, and I already sent the report to apple. do anyone got this problems ? and for apple : please fix this problems !
Install or Reinstall Lion/Mountain Lion from Scratch
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Erase the hard drive:
1. Select Disk Utility from the main menu and click on the Continue button.
2. After DU loads select your startup volume (usually Macintosh HD) from the
left side list. Click on the Erase tab in the DU main window.
3. Set the format type to Mac OS Extended (Journaled.) Optionally, click on
the Security button and set the Zero Data option to one-pass. Click on
the Erase button and wait until the process has completed.
4. Quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Install button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible
because it is three times faster than wireless.
Similar Messages
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I've just installed Mountain Lion on my Macbook pro and cannot now open Preview. I've partly solved the reading of PDF documents by installing Adobe Reader, but Preview is also stalling the log out process. Any suggestions how I might solve this annoying trait would be most appreciated. Many thanks.
vidaiow wrote:
Have just tried force quiting Preview via the Dock and reopening a file and it worked . Hurrah !. Thanks for your help.
Just an FYI, normally you give the 'solved' award to the person who gave you the answer, not to yourself. -
How to install Mountain Lion on New Macbook Pro from APPS
How can I install Mountain Lion into a VM on a New Macbook Pro running YOSEMITE from APPS
I have it in my apps purchased but It tells me the system is to New to download/run it
I have tried mounting my install ESD copy but it has the same Problem
I don't have another Mac
ThanksI think the problem is that you can't install an older OS X version onto a system running a newer OS X version. So I would try the following:
1. have an external disk or create another partition on an internal drive to use for the Mountain Lion install (you might have to shrink an existing partition to make room for another)
2. Create an external bootable USB thumb drive with the Mountain Lion OS on it (do a search on the web for this - for example see http://www.macworld.com/article/1167857/how_to_make_a_bootable_mountain_lion_ins tall_drive.html
3. Reboot Yosemite and then boot from the USB thumb drive by holding down the option key
4. run the mountain lion installer and install on the new disk/partition you created in step 1 - it will also create another recovery partition from this same part of the disk
Now your Mac system will have both a Mountain Lion install as well as the Yosemite install. You won't be able to use Migration Assistant to move things from Yosemite to Mountain Lion because it will see that you're "going backwards" and won't allow you to.
Have a good backup of everything before starting in case there are problems.
Good luck... -
HT1338 Mac App Store will not install Mountain Lion update
I am having an issue where I try to install the 10.8.4 update from the Mac App Store. I click on the button and it says it needs to restart to install. I tell it to restart and install but it does nothing. I get the Mac App store back with it asking me to install the update again. Looking at the infobox I see that I am still on 10.8.3.
Any thoughts on how to fix this?
ThanksGive this a try:
Repair the Hard Drive and Permissions - Lion/Mountain Lion
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu. Select Restart from the Apple menu.
After this is completed download and install 10.8.4 Mountain Lion Update v10.8.4 (Combo). -
Have a MacBook Pro4,1 running Snow Leopard 10.6.8. Went to the App Store to download Mountain Lion. A quick spin of the gear, then it stopped. Nothing more will happen despite several tries. Of course I put in my iTunes password when prompted. Specs say this should be possible, but there are no error messages. Why? There's plenty of room on the hard drive.
Any ideas?Patience, little grasshopper! It is a 4.5GB monster floating down the wire. Even with my office's Gbps link, it takes over 40 minutes.
BTW, if you don't want to have to wait again, there's a trick for saving the installer and even concocting your full Cat Installer on a Stick. See here: http://reviews.cnet.com/8301-13727_7-20080989-263/how-to-create-an-os-x-lion-ins tallation-disc/?part=rss&tag=feed&subj=MacFixIt and rather than burning an obsolete DVD, use this instead: http://liondiskmaker.com
Note that once the install process concludes, the installer will be erased from the local drive. -
Cannot access App Store after upgrading to Mountain Lion
Hi all - hope someone can help. I have a new Macbook Air and upgraded recently to Mountain Lion. Since then I cannot access the App Store. Error message is
'Cannot verify a secure connection to App Store, continue? ' If I continue a series of flashing pages occurs. I have tried changing the date as some responses suggest but nothing seems to work. I would be so grateful to fix this as I am keen to download final cut pro x to my new machine.
All help gratefully receivedhttp://www.apple.com/support/mac/app-store/contact.html?form=account
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Here's the problem log:
Interval Since Last Panic Report: 20998 sec
Panics Since Last Report: 6
Anonymous UUID: 3A61E6C0-CB97-4FB4-808C-F0A408A7E642
Sun Jul 29 09:04:19 2012
panic(cpu 1 caller 0xffffff8000cb7b95): Kernel trap at 0xffffff7f822b9547, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0xffffff8000002020, CR3: 0x0000000002cf1000, CR4: 0x00000000000606e0
RAX: 0xffffff800113d2a0, RBX: 0xffffff800c5b9000, RCX: 0x0000000001500000, RDX: 0xffffff800aeb2680
RSP: 0xffffff8079893df0, RBP: 0xffffff8079893df0, RSI: 0xffffff800aeb0b00, RDI: 0xffffff800c5b9000
R8: 0x0000000000000017, R9: 0x0000000000000000, R10: 0x0000000000000000, R11: 0x0000000000000000
R12: 0xffffff800c5b9000, R13: 0xffffff800c6a6100, R14: 0xffffff800aeb0b00, R15: 0x0000000000000001
RFL: 0x0000000000010202, RIP: 0xffffff7f822b9547, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0xffffff8000002020, Error code: 0x0000000000000000, Fault CPU: 0x1
Backtrace (CPU 1), Frame : Return Address
0xffffff8079893a90 : 0xffffff8000c1d5f6
0xffffff8079893b00 : 0xffffff8000cb7b95
0xffffff8079893cd0 : 0xffffff8000cce4ad
0xffffff8079893cf0 : 0xffffff7f822b9547
0xffffff8079893df0 : 0xffffff7f822b9450
0xffffff8079893e40 : 0xffffff7f822bbda4
0xffffff8079893e60 : 0xffffff80010315fb
0xffffff8079893ea0 : 0xffffff800103111e
0xffffff8079893f30 : 0xffffff800102d0b0
0xffffff8079893f70 : 0xffffff8001031c79
0xffffff8079893fb0 : 0xffffff8000cb2677
Kernel Extensions in backtrace:
com.apple.iokit.AppleProfileFamily(40.0)[EEB2E72C-E779-6612-A0C1-DF8398FEDA30]@ 0xffffff7f822b7000->0xffffff7f82301fff
dependency: com.apple.iokit.IOPCIFamily(2.7)[8C9E06A4-13D0-33F5-A377-9E36F0ECC229]@0xffffff 7f8126f000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
12A269
Kernel version:
Darwin Kernel Version 12.0.0: Sun Jun 24 23:00:16 PDT 2012; root:xnu-2050.7.9~1/RELEASE_X86_64
Kernel UUID: 8D5F8EF3-9D12-384B-8070-EF2A49C45D24
Kernel slide: 0x0000000000a00000
Kernel text base: 0xffffff8000c00000
System model name: MacBookPro8,1 (Mac-94245B3640C91C81)
System uptime in nanoseconds: 34746882047
last loaded kext at 34653635932: com.apple.driver.AppleUpstreamUserClient 3.5.10 (addr 0xffffff7f8213d000, size 36864)
loaded kexts:
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleIntelHD3000Graphics 8.0.0
com.apple.iokit.IOBluetoothSerialManager 4.0.9f8
com.apple.iokit.IOBluetoothUSBDFU 4.0.9f8
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.0.9f8
com.apple.driver.SMCMotionSensor 3.0.2d6
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleSMCLMU 2.0.2d0
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.ApplePolicyControl 3.2.6
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleIntelPenrynProfile 17
com.apple.driver.AppleIntelNehalemProfile 11
com.apple.driver.AppleIntelMeromProfile 19
com.apple.driver.AppleIntelSNBGraphicsFB 8.0.0
com.apple.driver.AppleMuxControl 3.2.6
com.apple.driver.AppleBacklight 170.2.3
com.apple.driver.AppleMCCSControl 1.0.33
com.apple.driver.AppleUSBTCButtons 235.4
com.apple.driver.AppleUSBTCKeyEventDriver 235.4
com.apple.driver.AppleUSBTCKeyboard 235.4
com.apple.driver.AppleIRController 320.15
com.apple.iokit.SCSITaskUserClient 3.5.1
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.2.0
com.apple.driver.AppleUSBHub 5.1.6
com.apple.iokit.AppleBCM5701Ethernet 3.2.5b3
com.apple.driver.AirPort.Brcm4331 600.15.20
com.apple.driver.AppleAHCIPort 2.4.0
com.apple.driver.AppleSDXC 1.2.2
com.apple.driver.AppleUSBEHCI 5.1.5
com.apple.driver.AppleFWOHCI 4.9.5
com.apple.driver.AppleUSBUHCI 5.1.5
com.apple.driver.AppleEFINVRAM 1.6.1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleACPIButtons 1.6
com.apple.driver.AppleHPET 1.7
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.6
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.iokit.IOSurface 86.0.2
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.0.9f8
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.AppleHDAController 2.3.0f2
com.apple.iokit.IOHDAFamily 2.3.0f2
com.apple.iokit.IOBluetoothFamily 4.0.9f8
com.apple.driver.AppleSMC 3.1.3d11
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.2.0d16
com.apple.driver.AppleThunderboltEDMSink 1.1.8
com.apple.driver.AppleThunderboltEDMSource 1.1.8
com.apple.driver.AppleThunderboltDPOutAdapter 1.8.5
com.apple.iokit.AppleProfileFamily 40
com.apple.driver.AppleGraphicsControl 3.2.6
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.3.4
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IOGraphicsFamily 2.3.4
com.apple.driver.AppleThunderboltDPInAdapter 1.8.5
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.5
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5
com.apple.driver.AppleUSBMultitouch 235.7
com.apple.iokit.IOUSBHIDDriver 5.0.0
com.apple.driver.AppleUSBMergeNub 5.1.5
com.apple.driver.AppleUSBComposite 5.0.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.1
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.5.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.1
com.apple.iokit.IOUSBUserClient 5.0.0
com.apple.iokit.IOEthernetAVBController 1.0.2b1
com.apple.iokit.IO80211Family 500.15
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOAHCIFamily 2.2.0
com.apple.driver.AppleThunderboltNHI 1.6.0
com.apple.iokit.IOThunderboltFamily 2.0.3
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOUSBFamily 5.1.6
com.apple.driver.AppleEFIRuntime 1.6.1
com.apple.iokit.IOHIDFamily 1.8.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 344
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.6
com.apple.iokit.IOPCIFamily 2.7
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
Model: MacBookPro8,1, BootROM MBP81.0047.B27, 2 processors, Intel Core i7, 2.8 GHz, 4 GB, SMC 1.68f98
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.81.20)
Bluetooth: Version 4.0.9f8 10405, 2 service, 18 devices, 0 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: FireWire, FireWire, fw0
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: TOSHIBA MK7559GSXF, 750.16 GB
Serial ATA Device: MATSHITADVD-R UJ-8A8
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfa100000 / 2
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0253, 0xfa120000 / 5
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 8
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3
I hope someone can help.
Thank you.Boot using safe mode.
Delete this file:
/System/Library/Extensions/AppleProfileFamily.kext -
HT5007 Why when I sign into the App store it says unknown error?
When I sign into the App store it says unknown error.
the support article for that error says to wait for it to reset your request and then try again, in the meantime verify your login information is correct (ie logging in at http://appleid.apple.com/)
you can also goto Settings > store and log out of your apple id and log back in just in case -
Why im i getting "an unknown error has occurred" message when i sign into the app store
Im getting "an unknown error has occurred" message when i sign into the app store. I don't have a problem signing into anything else. What could the problem be?
Were you able to find a solution to this issue? I am also getting the 'an error has occurred' message when trying to download or update any apps on my iPhone. Restarted, updated, re-booted, etc etc, nothing has worked.
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when downloading an update from app store, password is requested from a different user. How to change user?
Unfortunately there's no way around this. you will need that password to update the apps. If he won't give it to you, then i'm not sure what to say.
You should have kept the account with the Apps you bought yourself.
Otherwise, as I said, delete the Apps, and buy them again.
Sorry. -
My apple id is registered in my settings but when I want to update my App Store it comes up as someone else's Id, how do I fix this?
Go to settings/itunes and app store. Sign out then back in with your apple ID then password!
-
If I buy Lion from apps store can I install it on all the Macs I own?
If I buy Lion from apps store can I install it on all the Macs I own?
Yes. Each one needs to have Snow Leopard 10.6.8 installed in order to re-download from the App Store unless you make your own USB flash drive installer:
Make Your Own Lion Installer
1. After downloading Lion you must first save the Install Mac OS X Lion application. After Lion downloads DO NOT click on the Install button. Go to your Applications folder and make a copy of the Lion installer. Move the copy into your Downloads folder. Now you can click on the Install button. You must do this because the installer deletes itself automatically when it finishes installing Lion.
2. Get a USB flash drive that is at least 8 GBs. Prep this flash drive as follows:
Open Disk Utility in your Utilities folder.
After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area. If it does not say "Verified" then the drive is failing or has failed and will need replacing. SMART info will not be reported on external drives. Otherwise, click on the Partition tab in the DU main window.
Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, set the partition scheme to GUID then click on the OK button. Click on the Partition button and wait until the process has completed.
Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.
Set the format type to Mac OS Extended (Journaled.) Click on the Options button, check the button for Zero Data and click on OK to return to the Erase window.
Click on the Erase button. The format process can take up to several hours depending upon the drive size.
3. Locate the saved Lion installer in your Downloads folder. CTRL- or RIGHT-click on the installer and select Show Package Contents from the contextual menu. Double-click on the Contents folder to open it. Double-click on the SharedSupport folder. In this folder you will see a disc image named InstallESD.dmg.
4. Plug in your freshly prepared USB flash drive. You are going to clone the InstallESD.dmg disc image to the flash drive as follows:
Open Disk Utility.
Select the USB flash drive from the left side list.
Click on the Restore tab in the DU main window.
Check the box labeled Erase destination.
Select the USB flash drive volume from the left side list and drag it to the Destination entry field.
Drag the InstallESD.dmg disc image file into the Source entry field.
Double-check you got it right, then click on the Restore button.
When the clone is completed you have a fully bootable Lion installer that you can use without having to re-download Lion. -
HI, SO I BOUGHT MOUNTAIN LION ON MY MACBOOK PRO TRYING TO UPGRADE FROM SNOW LEOPARD, AND WHILE TRYING TO REINSTALL THE OS SETUP AS IT SHOWED IT COULDNT BE VERIFIED, I CROSSED OUT MOUNTAIN LION FROM MY PURCHASES, ITS NOW GONE, DO I HAVE TO BUY IT AGAIN?
Please google search for "Mountain Lion disk crash" before upgrading you mac pro. You might need to replace you Mac hard drive after the upgrade.So many people had the same problems including me.
Be aware of the Mountain Lion upgrade problem. -
my app store will not open. when i try to open it i get an error that reads "You can't open the application App Store because it may be damaged or incomplete". How can I fix this?
I am having the exact same problem. MacForums has been helping me, and I called Apple. After trying everyone's suggestions, and Apple's, no success.
My App Store app still says "incomplete or damaged." There is even a circle with a line through it on the icon. Apple said reinstall my Snow Leopard upgrade disc (not my original Leopard disc) and then run the Combo Update (like your suggestion). Did not work. I also updated the software from "Software Update". Rebooted.
I think this started after I replaced my hard drive with a SSD and moved the hard drive to where the DVD was. I wonder if the person above who had the same problem also installed a SSD?
Anyway, anymore ideas? Even Apple is stumped.
(In answer to the other post above, my Quicktime works fine.)
Message was edited by: mrivmriv
Just did some more reading. I was going by the icon in the dock. When I checked in Finder, there it was, fixed and brand new!! Thanks, anyway.
Message was edited by: mrivmriv -
please help me to fix this problem on my iphone 5....cannot update and install app from app store after upgrade to iOS 6.1...
9w6sun wrote:
..cannot update and install app from app store after upgrade to iOS 6.1...
what happens when you try...?
Any error messages or Alerts.
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