Create and view PR attachment with FM

Hi,
i would like to know how to create and view attachment from PR number with a FM ?
In fact I've already found the file name in SOOD table, but i don't how to link SOOD table with EBAN.
Any idea ?
Thanks in advance.

Hi How Yee,
Which version of UCCX/IPIVR you are using and what is the type of license? Because this feature is only supported with Premium License. Please check the UCCX data sheet from the below link.
http://www.cisco.com/en/US/partner/prod/collateral/voicesw/custcosw/ps5693/ps1846/data_sheet_c78-629807.html
You will get the information under "Integrated IVR Features with Server Software" of table:4.
Thanks and Regards,
Ashfaque.

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