Create new Service Desk

Hello,
We already have a solution with a Service Desk today but we need to create a new Service Desk that is independent of the other one. Is that possible?
Best Regards
Andreas

Hi,
create a new Service Desk that is independent of the other one
On what basis you want it to be independant. Elaborate your requirements.
One way is to copy the standard one and make the necessary changes. For ex. Number Ranges according to your own need.
Regards,
Rajesh Kumar

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Unable to create new services using the R3 replicated service categories

Hi All,
I have the following problem:
We have replicated the services from our R3 system to SRM (as well as the materials).
We also have an external system that will be creating new services and it will reuse the service categories from R3.
When I try to create a service online, I can only select the SRV_ category type. None of the others which do exist in COMM_CATEGORY are available (Like SRV_ALL, SRV_SERV,...). When I try to select them I get an error like:
"Product category SRV_ALL has a different product type to maintained product"
The problem doesn't exist for materials where I can use any of the MAT_* types.
I suspect that the settings in COMM_HIERARCHY transaction might have an impact. I can see that for MAT_ and all MAT_* the attribute product type has been set to "Product". Whereas for services I only see that SRV_ is set to "Service", all the other SRV_* type have no value set. According to SAP Help they would inherit the value from the parent which is SRV_, but perhaps this functionality doesn't fully work?
Now, I would like to get the value the product type attribute set to "service" for all SRV_* type, however in SRM I cannot edit them as the ECC system is the source. Does any one know if I can change some settings for the replication of the service types so that this attribute is set for all my service types during replication? Or any other solution?
Thanks in advance!
Lee

Anybody?

Create New Service Session at Solution Manager = Product System missing

We have installed SAP EHP 1 for SAP Solution Manager 7.0 last year but not really use it.
We have setup in the system landscape:
Server (ecc6sbx)
Databases (MCD)
Product System (MCD) => SAP ERP
Assigned them to logical component (eg ZECC6DEV)
RFC destination for MCD was generated
SDCCN Administration at solutions manager display MCD with SDCCN status in green color.
At the satellite system MCD, SDCCN Maintenance job was created and scheduled. Initial single run was also done.
There were no issue. Connection to SDCC_OSS was fine.
Back to the SOLUTION_MANAGER transaction, we created a new solution ECC ERP - Development.
In the Solution Landscape => Solution Settings, we have assigned the Logical Component into the System Group.
However when we expand the tree, and click on the Servers folder it did not display anything.
Click on the Product Systems also did not display anything.
We have another Solution Manager which display information on those Servers and Product Systems folder for satellite system.
Going back to the Solution Manager for the Solution ECC ERP - Development, I tried to Create New Service Session for EarlyWatch Alert. When I click on the Create button, I could only see SAP EarlyWatch Alert for Solutions, there is no SAP EarlyWatch Alert for the Reference Object MCD (<installation number). I could not create a session for MCD.
Does anyone have ideas what I am missing here? I am trying to attached a document which have print screen for reference while creating this message, but there is no such function here.
Adding to link to the document file contain print screen
[Wihtout System and EarlyWatch Selectable.doc|http://www.easy-share.com/1915633524/Wihtout System and EarlyWatch Selectable.doc]
[With System and EarlyWatch.doc|http://www.easy-share.com/1915633514/With System and EarlyWatch.doc]
Edited by: Steven Foo on May 24, 2011 8:00 AM
Edited by: Steven Foo on May 24, 2011 8:18 AM

Anyway, in the solution manger how to we setup earlywatch alert for the SM SID host itself (source system)?
I have the information on the below from our solution manger
The data for this session is overdue. Data has not yet been transferred from the associated satellite system.
Go to the Service Data Control Center (transaction SDCCN) in the satellite system and check why the data has not been sent.
Typical sources of errors are:
The RFC connection for the SAP Solution Manager system is not working.
The 'Task Processor' background job, which collects the session data, has been changed.
Problems arose while data was being collected (see the detail log for the task that collects the session data).
A periodic 'SDCC Maintenance Package' task has not been scheduled to check whether your SAP Solution Manager system requests session data.
I tried to go SDCCN on the solution manager itself and look at the Maintenance Service Definitions:
I get the information:
No suitable RFC Destination found in SDCCN settings.
When I click ok I get the following
No RFC destionation to source system of service definitions available
Delete Service Definitions (radio button selected).
I did not continue and cancel it as I did not want to delete anything.
I check the Task Processor background job is running at SM host itself.
I managed to get the Maintenance Package job running. However it failed with the following
Error refreshing service definitions from destination SM_SSMCLNT001_BACK
Source and target system may not be identical SSM
The source and target system is the same ==> SSM, will this be an issue?

Creating new services using ORADIM utility

Hi,
i have Oracle 11g R1 on windows XP service pack 3 platform.
i am having some issue while creating new services using ORADIM utility.
The Errors are:
18:13:28 SYS@vik 24-MAY-11> host oradim -delete -sid vik
Instance deleted.
18:13:52 SYS@vik 24-MAY-11> host oradim -new -sid vik -intpwd oracle -startmode A -maxusers 100 -pfile D:\app\vikash.chauradia\product\11.1.0\db_1\database\initvik.ora -timeout 60
OPW-00005: File with same name exists - please delete or rename
Instance created.
Error while deleting value, OS Error = 2
Can anyone please help me to fiinf the solution?
Thanks and regards,
Vikash Chauradia(DBA Trainee)

Vikash Chauradia(Junior DBA) wrote:
Hi,
i have Oracle 11g R1 on windows XP service pack 3 platform.
i am having some issue while creating new services using ORADIM utility.
The Errors are:
18:13:28 SYS@vik 24-MAY-11> host oradim -delete -sid vik
Instance deleted.
18:13:52 SYS@vik 24-MAY-11> host oradim -new -sid vik -intpwd oracle -startmode A -maxusers 100 -pfile D:\app\vikash.chauradia\product\11.1.0\db_1\database\initvik.ora -timeout 60
OPW-00005: File with same name exists - please delete or rename
Instance created.
Error while deleting value, OS Error = 2
check for the files in ORACLE_HOME/database. You have dropped existing instance and creating service again, move all the files to other folder then create using ORADIM

Cannot create new Service Application in Manage Service Applications in Central Administration

Hi!
I'm having problems with a new SharePoint 2013 Enterpise installation. The issue I'm having is is that if I navigate to Manage Service Applications and click on New I get nothing in the dropdown. If I use the wizard I can create new Service applications but
not through the Manage Service Applications page. Anyone know why? The button is not greyed out and I can click it but it doesn't show any service application at all (see picture).

Hi,
Based on your description, there is no service applications in the new dropdown list in SharePoint 2013.
Check things below:
Run the SharePoint products Configuration Wizard and then check if the same situation will occur.
Run Central Administration as administrator and then check the results.
According to your last post, it seems that there is something wrong about certificate.
How do you connect server through remote access? And check if it is the same situation when you create service application in SharePoint
server.
Best regards
Sara Fan
TechNet Community Support

Oradim hangs in Oracle XE when creating new service

Using Oracle XE 10g on W2003 Server (64-bit), R2.
I'm attempting to install/create a new database instance...
The initial installation of XE itself and the subsequent XE instance was successful. Now, i'm attempting to create another instance/database...
The problem is when i use the oradim command (shown below), it simply hangs and never returns to the prompt.
oradim -new -sid XYZ -startmode M
I've tried various combinations of parameters, but get the same problem...oradim hangs!
It does, however, create the service. But, when i try to start the service from the Services console, windows gives me a "service specific error #183".
Any help would be greatly appreciated.

Schemas (Oracle userids) are separate logical entities within an instance, so if you create one user called 'bill', and another user called 'jer' they both can have individual objects of the same name. Let's say both users create a table called 'table', the only way jer can look at bill's table is by specifying bill.table (unless there is a synonym in place, but that's a discussion for another time). This way the objects are separated. MySQL calls them Databases, in MS Access you'd have a separate (possibly linked) MDB, etc. Oracle instances are different in that instances can't occupy the same memory space, you actually spawn separate server processes for each instance. It would be like running two copies of mysqld on your machine.
That's why I was asking if you couldn't simply use a separate schema for your applications. I've never installed Siebel before, but it may have the option to specify a schema name. Then again, it may not. Siebel is something large enough that you would typically put it on it's own instance ;)
~Jer

How to create new services

Hi all,
I would like to create a new service like apache2, mysql, and others starting up at boot.
Just for study purpose I would like to start them up by new solaris 10 svcs system (non by rc script)
What have I to study to understand how to write the right scripts to do that?
Really thanx!

Out of the box Solaris 10 has apache2 defined as a svc service (if you use the Apache2 that comes with solaris)
When I was setting up our server here I found this link usefull: http://systemsadmin.info/sun/solaris/document.2005-06-24.1126940299
Hope it helps..

Unable to create new service on windows

Hello everyone,
I've just installed oracle 10g R2 on windows vista home basic.
I chose not to install the sample database and create one on my own.
Mine is windows/administrator account and when I try to create a service with oradim command, I get error saying
O/S error: Access/Permission denied
Can anyone tell me why, inspite of being administrator, I get that error and how to resolve it ... ???
thanks,
Rossy.Rocs

rossy_rocs wrote:
Hello everyone,
I've just installed oracle 10g R2 on windows vista home basic.
I chose not to install the sample database and create one on my own.
Mine is windows/administrator account and when I try to create a service with oradim command, I get error saying
O/S error: Access/Permission denied
Besides teh fact the Vista Home Basic is NOT supported for 10g, did you check whats the setting of UAC in your system? You may want to right click to the oradim command and make it run as Administrator.
HTH
Aman....

Creating new Services Test using type "Oracle SQL Timing Page "

Hi,
I would like to explore the feature of services test to measure performances of PL/SQL statements.
Can someone provide me an example of how to do one?
Documentation is too generic and there aren't (or I was not able to find them) examples.
Thanks
Mike

It doesn't look like you're using DBSequence domain for the OrderLinesId attribute. If you are then you do not need to fill in the sequence as you've done in the create method.
Getting back to create issue, You may want to set the 'order' id (foreign key) values before calling super and then call the getOrder() (or getXXX where XXX is the order accessor in this entity) method to verify if the order of the given ID exists/found in the cache.
By the way, are you also using a similar create() in order with DBSequence as the type for the pK and you force a sequence value on top of it via setAttribute?
Yes, this is the create method inside CrpOrderLinesImpl.java
protected void create(AttributeList attributeList) {
super.create(attributeList);
SequenceImpl s = new SequenceImpl("CRP_ORDER_LINES_ID_SEQ", getDBTransaction());
setAttribute("OrderLinesId",s.getSequenceNumber());
Thanks,
Brad

Service Entry - Final Entry set but still can create new entry sheet

Hi gurus,
got this problem, after I have set the final entry indicator, I am still able to create new service entry sheet... anyone know why?
Note: I am currently on ECC5.
Regards,
Norman

Hi,
First check deletion flag is active in service entry sheet.
If no then first set deletion flag to service entry sheet.
Also check Material document is updated with movement type 102 in purchase order history.
If yes then no problem is exists.
For your verification please create new service entry sheet for same line item. If system give not any error so no any problem.
Regards,
Mahesh Wagh

How to add an additional fields in VAR Service Desk?

Dear ALL,
I work in VAR company and we use SAP VAR Service Desk. Our Customer has his own HP Service Desk system. When they creates ticket in SAP VAR Service Desk they are allways creates internal Service Desk number in their HP Service Desk. Now they ask us to create the new field named as "Customer SD number". I searched for the invisible fields but nothing found. And I think it should be like:
1) Field named as "Customer SD number" and the input field for the Customers HP Service Desk Number
2) Field on the main scrren of Service Desk where is all tickets.
But this only my assumption, I didn't made like this work before.
May be there is standard schema? I read the integration, but I can not do this because we have other customers with their own Service Desk systems.
Please help.

Dear Ahsan Rizvi
you have take ABPER help
Documentation of the FM BAPI_PO_CHANGE says:
Function module BAPI_PO_CHANGE enables you to change purchase orders. The Change method uses the technology behind the online transaction ME22N.
As we can insert a new item in the ME22N, it will allow us to insert a new PO Line using this FM.
Regards,
shankar

Cannot "Complete" Service Desk Messages in External System

Hello Solution Manager Experts!
I have an issue where we had two Solution Manager Service Desks and needed to consolidate into one. As part of that exercise, we set up an external service desk relationship between the old service desk (call it SID OLD) and the new service desk (call it SID NEW). When sending the service desk messages from OLD to NEW via the action (Send to External Service Desk) we can only set the status to "Accepted", and the status "Completed" is grayed out for the service desk message that resides in the NEW system. In the NEW system, under the Transaction Details-->Transaction Analysis there an error indicating that the message can only be closed by the external system (OLD). However, in the OLD system, the original message is already set to "Complete", and I am no longer able to do anything with the original service desk message. Even if I make another copy of the message in the OLD system and resend the copy to the NEW system (as status "new"), I still cannot mark the service desk message "Complete". In the OLD system, even of this copy of the service desk message is something other then Complete, I cannot mark it complete and synchronize with the new system. I get an error in the old system that says that "The problem message is locked in external system SM_NEWCLNT030_SERVDESK", which is obviously a reference to the RFC destination for the new external service desk.
How can I go back into the NEW system and change the message to "Complete"? Additionally, even if I could close the message in OLD and synchronize with NEW, I am curious how I would get around this issue if the OLD Solution Manager service desk needed to be decommissioned, and was no longer available, this would still be an issue of closing out service desk messages to a status of "Complete". Is there some kind of program I can run agains certain service desk message numbers which will "break" that relationship with the OLD service desk so I can set those messages that originated in OLD to be "Complete" in NEW?
Any service desk messages that are created directly in NEW can be closed out to "Completed". This is an issue that is only a problem with messages that originated in OLD. I hope this makes sense.
Your input is greatly appreciated.
Thanks!

I found a workaround by going into the status profile in the NEW system, double clicking on the CONF status, changed "To be distributed" to "allowed" and "set". Then I backed up one screen so I could see all my status's; and then in the last column of the CONF status in the column labled "Trans.", I set it to RELE instead of FINI.
This enables me to set the "completed" messages from my legacy (OLD) system to "completed" in my (NEW) system. Once I have all the status's set, I'll set the status profile entry for CONF back to the way it was.

Automatic EMAIL creation upon CRM_ORDER creation (SOLMAN Service Desk)

Hi All,
We configured Service Desk in Solution manager and that uses CRM functionality. We created a ACTION PROFILE from copy of standard SLF00001 and created an entry for ACTION DEFINITION Z_SEND_MAIL_TEAM_ON_CREATION with all settings for automatic issuing.
SCHEDULE AUTOMATICALLY = X
PARTNER DEPENDENT = SLFN0003
Determination Technology           Determination Using Conditions that Can Be T
Rule Type                          Workflow Conditions
Action Merging                     Set Highest Number of Processed Actions
With the proper Processing type SMARTFORMS below:
Form Name                   Z_SD_NEW_NOTIF_01
Processing Class            CL_DOC_PROCESSING_CRM_ORDER
Processing Method           CRM_ORDER_EXEC_SMART_FORM
Archive Mode                1 Mail Only
THE WHOLE QUESTION is about the condition I put to it. I created a start condition called "When new service desk message is created" and put the following condition
&CRM Service Process.User Status&          =              E0001SLFN0001
I know it is not ideal to identify if it is a message creation but it should suffice.
The problem is that once the message gets created, I get the following in the actions tab in the message:
- The message gets in status YELLOW (NOT PROCESSED), but the START CONDITION E0001SLFN0001 is EXACLTY the same value I have in CONDITION PARAMETERS.
Any idea why the message is not getting triggered?
The log has the following:
Action Z_SEND_MAIL_TEAM_ON_CREATION (Send Email to Support team on creation)
1 conditions for action Z_SEND_MAIL_TEAM_ON_CREATION were read
Condition 1 returns an action template
Number of action templates from the determination: 1
Action is partner dependent, partner determination is performed
1 partner(s) found
Action Z_SEND_MAIL_TEAM_ON_CREATION type MAI was generated and added
Action Merging: One Unprocessed Action with Equality Check
An identical action has been determined again
Action Z_SEND_MAIL_TEAM_ON_CREATION of type MAI is kept
Help is appreciated.
Thanks
Leonardo De Araujo

Thanks.
I also found this: Note 1041455 Partner dependant actions are not executed
By the way, I assume that if I want to debug the Process method of the process type, I need to set it to 1 (as you said) and run the report. Otherwise the breakpoint is not reached.
What is the report name?
Thanks
Leo

Service Desk Msg Issue... help pls...

Hello SolMan Gurus,
I understood that while creating a service desk message, a basis ABA message and a CRM message are created.(Correct me if I am wrong).
The CRM messages can be viewed by crm_dno_monitor.
The ABA message can be viewed by dnotifwl.
Initially everything was fine and both the messages got created for me for each service desk message I raise from the Tester's workbench.
Recently I am finding that only the CRM messages are created and the ABA messages are not getting created.
Becos of this I am not able to find any messages created from the tester's workbench in the 'Message Overview' tab associated with the test package.
Any inputs will be greatly appreciated. Pls help.
Thank you all in advance.
best regds,
Alagammai.

Hello Dolores,
Thank you for your reply.
Now Based on my finding in (2), I realised that some text type associated with SLF1 is missing.
Then while checking the entries associated with SLF1, I found that the below items were missing.
(1) Notification Types 'ABSC' & 'TASK' were missing.
(2) Associated to notification type 'SLF1', no entries were available for Theme.
(3) Associated to notification type 'SLF1', Priorities were missing(Sometime back when I found priorities missing while create messages using notif_create, I added those priorities)
(4) Associated to notification type 'SLF1', no entries were available for 'Text Types'
Now,
(1) I added the Themes(referrring to entries in '000' client)
(2) I tried to add 'Text Types' entries (referring to entries in '000' client). But it did not allow me to add as a replica as we have to the ids starting with 'z'(user namespace). Hence I was able to add only 9 entries whereas there were more entries in the '000' client.
Now, answering to your question, relating to (3), the processing log says
"Text segment type SD unknown".
This is agian relating to the 'Text Types' entries which were missing.
Can I activate the BC Set for service desk again? If so, will I be losing all groundwork done with service desk? Pls advise.
best regds,
Alagammai.

Service desk message not seen in SOLMAN

Hi Gurus!
We are creating a service desk message in R\3 system that should be displayed in SOLMAN. But it is not displayed in solution manager. Could you please specify what steps shouls i have to do inorder to get that message displayed.
Thanks in Advance.
Regards,
Kiran

Hi,
did you search with the message number?
If you still don't find it change the selection criteria in CRM_DNO_MONITOR.
Check Destination that you have maintained in R/3 under SM30, for object BCOS_CUST.
Provide as much as info possible when u r posting message on sdn, to get immediate positive response.
Feel free to revert back.
--Ragu

Create new Service Desk

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