Create user both in the satellite system and in solman

Hi
I wonder if I need to open all my user's that are in the satellite system (ECC) in the solution manager for the purpose of create support message or I can only create them as BP?
If I don't need to open them, What is the proper way to configure the RFC?
Best regard's
Lior Grinberg

Hi,
in a normal service desk scenario you do not neet to create users in Sol Man. You just create business partners. If you want the users to logon to Sol Man and edit a document then they also need a real user there (linked via BP - employee):
For creating messages from satellite system you usually maintain RFC destinations from Sol Man (SMSY) to the connected systems. Then you use the generated *_BACK destination in your satellite system and add it to table BCOS_CUST.
All these steps and many more are described in IMG in Solution Manager.
Regards

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