Creating/Display Inquiry option is not activated in BD

Hi Gurus!!!!!!
We do not see an option for Create Inquiry on Open Items in Biller Direct
We have activated Dispute Management in Biller Direct. Can this be a reason for why do we not see inquiry options?
Also please let us know:
a. What is an Inquiry?
b. Which Transaction Code is used in ECC to create inquiry.
c. Requried customization steps so that we see inquiry option in Biller Direct
d. Prerequisites if any for required Customization
e. Does enquiry send an communication to Accounting Clerk? Where can the client see all the enquiries created.
Note: We are implementing FSCM - AR

Specifically it was returned in iTunes 11.0.1. Update to that version.
Regards.

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Creating/Display Inquiry option is not activated in BD

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