Creation Credit memo

Question

If customer claim return of 5 kg, but the actual goods return is only 3 kg, however customer needs to credit 5 kg back to customer.   Current situation: credit memo for 3 kg is creation based on return delivery, the credit memo for another 2 kg is created by FI.   we wish to be able to create only 1 credit memo for the 5 kg.  To be discussed in Integration with FI" 
Pls help me to know any possibility on this
Thanks in advance

Answer 1

Maintain Return Sales Order as Order Related Billing and do not link to return quantity.
Incase of Return Sales Order:
T.Code for copy control: VTAF
Source Document: F2
Target Document: RE
Item category REN
Considering the above settings are done:
Create return sales order RE (with Reference to Billing Document) & the data will be copied as it is in Return Sales Order - RE. For Eg: here you require to change to quantity from 10 to 2, as you want to take back into Inventory of only 2.
Incase of Return Delivery:
T.Code for copy control: VTLA
Source Document: RE
Target Document: LR
Item category REN
Considering the above settings are done:
Create Return Delivery through T.Code VL01N & do PGR (Post Goods Receipt). This will add the stock to blocked stock. This will take care of Inventory.
To address the issue of how to take Credit for Excise, use T.Code: J1IH --> other Adjustment & based on the credit to be taken, make the necessary entry.
Incase of Credit Memo:
T.Code for copy control: VTFA
Source Document: RE
Target Document: Credit Memo
Item category G2N (Check in System)
First in VA02, remove the Billing Block in Return Sales Order - RE & save the document. Now in T.Code: VF01, enter Return Sales Order Number & select the appropriate Billing Type (Credit Memo) & Enter& Save. This will create Credit Memo.
Regards,
Rajesh Banka