Creative cloud access after paying subscription

why am i not able to access my creative cloud apps (photoshop, after effects) for subscription renewal even though i paid for renewal update more than 24 hours ago?

Sign in, activation, or connection errors | CS5.5 and later
For anything beyond that contact support directly by web chat or phone.
Mylenium

Similar Messages

  • What happens to my files on creative cloud folder after the end of my subscription?

    What happens to my files on creative cloud folder after the end of my subscription?

    Creative Cloud Help | Creative Cloud / Common Questions
    "What happens to my files in the cloud if I cancel or downgrade my membership?
    Your Creative Cloud files are stored on your desktop as well as on the Creative Cloud servers. If you cancel or downgrade your paid membership, you will still have access to all of the files in the Creative Cloud folder on your computer and via the Creative Cloud website.
    Your account will be downgraded to a free membership, which includes 2GB of storage. If you’re using more than 2GB of storage, you will not be able to upload any new files to the cloud until the amount of online space used in your account drops below your allotted amount.
    If you are over your storage limit, you have 90 days to reduce your online usage or you may lose access to some or all of your files saved on the Creative Cloud servers."

  • Is lightroom CC included in the adobe creative cloud photographers package monthly subscription?

    Is Lightroom CC included in the adobe creative cloud photographers package monthly subscription?

    There is no Adobe Story Premium, it is Adobe Story Plus that is included with the Creative Cloud paid subscription.
    From the Adobe Story FAQ here http://www.adobe.com/products/story-plus/faq.html
    What versions of Adobe Story are available and how do they differ?
    Adobe Story is available in two versions, each of which offers advantages over other scriptwriting software:
    • Adobe Story Free is professional screenwriting software available free on Adobe.com, providing standard writing tools that automatically format your script as you type. Write for various types of projects using customizable script templates and multicolumn scripts. Import scripts written in Final Draft, Movie Magic Screenwriter, and Microsoft Word. Access your projects anywhere you have an Internet connection.
    • Adobe Story Plus is a complete, collaborative scheduling and preproduction solution. Stay on time and on budget with additional features not available in Adobe Story Free. Generate up-to-date schedules and production reports from script metadata, including tags created automatically or manually. Work on your projects online as well as offline by using the Adobe Story Plus desktop application. Stay in sync with your team using collaboration features such as Share Projects.

  • Creative Cloud stops after 10 sec

    Hi,
    I like to update Lightroom and Photoshop, so I start Creative Cloud and after ± 10 seconds Creative Cloud stops without any message whatsoever.
    So I tried to uninstall Creative Cloud, but the uninstaller progress bar is standing still even after 30 minutes. The process manager showed the uninstaller was hanging
    So I repaired the filesystem permissions, an still the uninstaller was hanging
    So I ran the CC Cleaner Tool only for Creative Cloud removal
    After that I reinstalled a fresh Application Manager, which downloaded and installed the new Creative Cloud
    But the problem is still not solved and Creative Cloud still shuts down (crashes) after ± 10 seconds.
    Please what can I do? during my trial perod I had no problem whatsoever, but sinds I start paying this is happening.
    Specs:
    Creative Cloud subsription
    MAC OSX 10.9.4

    The install of prem. Pro,,,it did install but no desktop icon and none of the icons in cloud work..I was able to go into C drive then into the prem.pro folder,found the icon for the application and that opened the program..It ran ok..I have found no way to reinstall anything from cloud without first removing said program.Thats what I am doing now,uninstalling prem.pro and cloud in hopes of a clean install will fix the issues.Not going to hold my breath tho as I really don't think they have fixed the bug yet.
    On the plus side LightRoom did install with a working icon.
    PS cc 2014 did not put out a startup icon but as with prem.pro was able to open by going into the file folder.
    I am running Win8 64 bit with a 6 core cpu
    Modern Tech.....Isn't great when it works...But when it doesn't...Grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr      LOL
    Will post the results of reinstall.
    Note....CLOUD STILL claims Pre Pro is there..Guess will have to remove cloud also and reload it before I can get anywhere.  grrrrrrrrrrrrrrrr

  • I've recently got a new computer. How am I able to reinstall my creative cloud software without paying for it again?

    I've recently got a new computer. How am I able to reinstall my creative cloud software without paying for it again?

    Cloud License allows 2 activations http://www.adobe.com/legal/licenses-terms.html
    -Install on a 2nd computer http://forums.adobe.com/thread/1452292?tstart=0
    -Windows or Mac does not matter... 2 on the same operating system, or 1 on each
    -Both subscriptions MAY be in use at the same time https://forums.adobe.com/thread/1683787
    Remove license on a computer http://forums.adobe.com/thread/1442423?tstart=0 may help
    -http://helpx.adobe.com/x-productkb/policy-pricing/error-maxium-acitvation-exceeded.html

  • How can I change my existing Creative Cloud Student and Teacher Subscription to Photoshop CC offer?

    How can I change my existing Creative Cloud Student and Teacher Subscription to Photoshop CC offer?
    I have been on the online chat waiting for 6 hours now. and I tried calling with no luck either.
    I would like the $9.99 Photoshop CC offer instead. 

    Hi Joseph
    I've cancelled your existing plan so you can sign up for the Photoshop Photography plan - offer extended until December 8th.
    Thanks
    Bev

  • Creative cloud Adovbe after fx cc with a mac?

    Hey Y'all, I am running the creative cloud Adobe after fx cc on my Ibm desktop, I like to know what kind of issues will I run into if I down the creative cloud and install adobe after fx cc on my mac?
    Thanks Big D.

    Hopefully you won't run into any issues at all. What are your concerns?  What are the specifications of your Mac?

  • Creative cloud disappear after 15 secondcan't update the latest version

    When I start my computer Creative cloud disappear after 15 second i can't update the latest version. when I try more time ICON disappear from the Top right corner. I try to uninstall the apps it is not working. please help.

    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • How do i reinstall creative cloud apps after I had to do a windows 8 system restore?

    how do i reinstall creative cloud apps after I had to do a windows 8 system restore?
    the application manager says all of these apps are updated, but they are not accessible on my laptop

    Uchinan please try running the uninstallers in the Programs & Features control panel to see if it is restores your ability to reinstall within the Adobe Application Manager.

  • What's the different between buying Creative cloud membership and  buying subscription?

    What's the different between buying Creative cloud membership and  buying subscriptions(month to month/yearly)?
    If i am not allowed to buy creative cloud in my country, Can i still buy subscription?
    Looking forward to your reply.
    Thanks
    MM

    Those are two separate monthly subscriptions to individual apps allowing you to cancel at any time. It's the most expensive but the most flexible way of subscribing.
    Creative Cloud is a collective term for a subscription to the entire Master Collection of apps plus all the extra products and services which come with the entire Cloud membership. http://www.adobe.com/uk/products/creativecloud/tools.html
    If you definitely only want one app then a standalone subscription is the way to go.
    If you want at least two apps, then a yearly Cloud membership is cheaper overall.
    Which country are you in? Cloud memberships are not available in all countries.
    http://www.adobe.com/uk/products/creativecloud/faq.html#availability (In what countries can I buy a membership to Creative Cloud?)

  • Creative cloud says after effects is installed when it really is not.

    Creative cloud says after effects is installed when it really is not.

    Hi Ryan P,
    Please follow the steps in the below link as it may help ;
    http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html
    Thanks,
    Manish Sharma

  • I downloaded creative cloud and I payed for it but it don't work. He doesn't download the apps nothing works.

    I downloaded creative cloud and I payed for it but it don't work. He doesn't download the apps nothing works.

    Please read, and reply back here with information https://forums.adobe.com/thread/1499014
    -try some steps such as changing browsers and turning off your firewall
    -also flush your browser cache so you are starting with a fresh browser
    http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
    http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Cancel My Subscription to Creative Cloud (Company is paying for it now)

    I'm attempting to open a chat discussion in 'Learn & Support' to cancel my Creative Cloud membership. The company I work for is now paying for my subscription (along with many other licenses) and I no longer need to pay for one personally. However, it is telling me to contact support on a forum? I'm not giving my personal information on a public forum. Why can't I just chat with someone? Or email customer support?
    Can someone from support please contact me????

    This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
    -cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -or http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  • How do I tranfer videos from creative cloud to after image app

    How can I tranfer videos and pictures from my creative cloud.  To my after image app

    Hi bobbydr,
    Can you provide more information about the from which you would like to access your videos and pictures?  Is this an Adobe app or something else?
    Thanks,
    Elba

  • Lightroom Creative Cloud - Access Anywhere?

    Can you access lightroom files from any computer at any time with the creative cloud system?
    Can you just pay for lightroom Creative Cloud?
    Is there a one time fee option?
    Will new software automatically be uploaded with the creative cloud?
    What are the benefits of using lightroom for a blogger?

    Thank you Deto,
    A couple more questions to get some better clarification.
    I'm not as familiar with the creative cloud system, if I'm using it on my home computer, could I log in on a different computer, online, with the cloud and access my photos from there?
    It sounds like I can't pay the one time fee with the cloud, that the cloud is a monthly fee, correct?
    Is it easy to upload existing photos to lightroom from iPhoto?

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