Creative Cloud Desktop App Manager still does not work - HELP?

Using Windows 7, have Adobe subscription, cannot get the CC desktop Application Manager to work under any circumstances! This is driving me crazy, paying for the subscription, cannot update any programs, because I cannot access anything. I urgently need to finish a job where I have previously used a font I have in my typekit - but of course I cannot access the typekit so cannot get the font - this is urgent.
Can someone please help - I have uninstalled all reference to Creative Cloud Desktop App, restarted computer, re-installed. Nothing, uninstalled everything - changed OOBE folders in both locations to _old, restarted, reinstalled, nothing. Uninstalled again, ran the CC Cleaner Tool, option 3, option1, renamed the OOBE folders, restared Windows, ran exe file again. Failes repeatedly. Comes up with a blank white space, blue wheel spins a few times then stops, and stays like that. If you click in the white space, then it just goes black!!!
Where to now!

Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Creative Cloud Desktop App Manager never self update correctly

I have no idea what is wrong with the Adobe Creative Cloud Desktop App Manager. I downloaded and installed it ever since I subscribed to Creative Cloud. EVERY TIME when there is an update to the Creative Cloud Desktop App Manager, it will prompt me to update which I did. However, EVERY TIME the update would fail and I would either have a broken CC Desktop App Manager or, started recently, it would prompt me to update again.
The only solution I could find was manually uninstall CC Desktop App Manager and then reinstall it.
Perhaps the CC Desktop App Manager is not needed?

Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Need help to cancel by Creative Cloud Subscription and Live Chat does not work

I need to cancel by Creative Cloud Subscription and Live Chat does not work for me. The the chat only sent me :You are not currently connected to a chat representative. When a representative was online and I can't send my message out.

Hi Joshua_U,
I would request you to to perform the steps of cancellation mention in these links
http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
http://helpx.adobe.com/creative-cloud/help/manage-creative-cloud-teams-membership.html.
In case you are still unable to complete it, please inbox me your order number.
Note-( Any Creative Cloud whose date of purchase is more than 30 days attracts a penalty except if you are opting to exchange it with different type of CC subscription, the order number of the exchange CC is required to fore go the penalty if applicable)
Regards,
Rajshree

I have a disc of Creative Cloud 6. Acrobat Pro does not work. I have used the other programs and they are fine, but when I try to open Acrobat Pro nothing happens. I am using Microsoft System 7.

I have a disc of Creative Cloud 6. Acrobat Pro does not work. I have used the other programs and they are fine, but when I try to open Acrobat Pro nothing happens. I am using Microsoft System 7.

what's creative cloud 6? do you mean cs6?
what version of acrobat pro do you have installed and what are you clicking to start it?

I have creative cloud but Lightroom 5 develop does not work. What do I need to do to get it working

I have creative cloud but Lightroom 5 develop does not work. What do I need to do to get it working?

If lightroom downloaded and installed without any errors, you will get better help with program questions in the program forum
If you start at the Forums Index http://forums.adobe.com/index.jspa
You will be able to select a forum for the specific Adobe product(s) you use
Click the "down arrow" symbol on the right (where it says ALL FORUMS) to open the drop down list and scroll
http://forums.adobe.com/community/lightroom

Lightroom is shown as installed in creative cloud desktop app but it is not

Hi,
I am new to the creative cloud and signed up for the photographic bundle.
I went to the lightroom download first in the creative cloud download center and downloaded the cc desktop app as described.
After installation the cc desktop app shows lightroom installed and up to date even when it hasn't installed anything. Lightroom is not show in the list of available app since it "thinks" it is already installed, I guess.
Is there a way to reinstall Lightroom?
I am working on an iMac, i5, 12GB RAM with OS X Mavericks and Fusion Drive
Best regards
Marco Runge

Uninstall whatever version of LR you have install, now, perhaps a trial that has expired. Use the normal uninstall process for your computer OS.
Then Quit the CC Desktop application, then restart it. At this point it’ll look for what is still installed locally and see that LR has been uninstalled, and offer you the CC version to install.
If that doesn’t work try the more severe things, here:
http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html

Cancelling Creative Cloud -- suggested process in documents does not work

I would like to cancel my creative cloud subscription. The instructions here do not work https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html In my account it says I only have a free subscription so I have nothing to cancel. But I am actually getting charged every month. This is extremely frustrating! I want to talk to a human at Adobe to get this sorted but there seems to be no way to make phone calls anymore. -Sarah

That can be an unauthorized charge, please personally message the following details to investigate further.
1. Last 4 digit of Credit Card
2. Type of Card: Visa/Master Card/ Amex
3. Date of Charge
4 Amount charged
Regards
Rajshree

Anyone have constant freezes when the Creative Cloud Desktop App is running?

Having a rather odd issue. I'm on CC 2014 latest versions. Mac OSX 10.9.5. Mac Pro 5,1 (12 core x 2.93, 32GB RAM, Nvidia GTX 680).
Having total system freezes (no error messages or kernel panic) when the Creative Cloud Desktop App Manager is running on a wired Ethernet Internet connection. Strangely, I get no freezes if I use wifi for my internet connection. If quit the desktop app, the freezing stops, as well. It's definitely locking up due to contacting Adobes servers in the background,
I did notice lots of errors by the Creative Cloud Application manager in the console, but apparently they are benign when using wifi. I'm guessing there is some kind of network conflict at play here, but I have no idea what Creative Cloud is doing in the background when contacting Adobes servers repeatedly.
Anyone else seeing anything like this?
Using wifi is an okay workaround, but I'd rather be on gigabit Ethernet.

Hi Elba, Thank you for your time and effort in researching this. Unfortunately, the above method you describe is more than a little awkward. When one shows the Downloaded window, as you illustrate, that greys out all the individual categories. So, if I were looking for brushes, I'd have to check if I already had it by going to the downloaded window, then navigate back to brushes by first going to Featured or Recent, and then to Brushes, (even All Categories is not clickable, though it looks active). I'd also need to have a very, very good memory, or be going back and forth very often, with how close some brushes appear, and how similar their names are.
Instead, in a browser window, I go to my library from my adobe.com page, so I can see what brushes I have while the window where I can download brushes is open:
However, this still seems awkward to me. Adobe could grey out the icons to indicate they had already been downloaded, while still allowing them to be clickable and downloadable. I guess more code would be needed. I see examples of this every day in both Apple's app store, and Google's play store. For that matter, even the Adobe CC desktop app itself informs me of what Desktop Apps I have installed on each computer, and even whether they need to be updated. I guess, though, the situation for all of those is a bit different, not being quite so cloud-based.

Creative Cloud desktop app won't sync with CS6 applications

I am running a Windows 7 64bit machine. I had been running CS6 and CC, but had developed a wide range of problems. With the assistance of Adobe technical support I removed all Adobe software from my pc.
My plan was to do a clean install of CS6, apply all of the updates, and then decide if I wanted to continue with the full CC subscription before installing any CC software. The initial install went fine, as did a whole bunch of upgrades. Along the way Adobe upgraded the Adobe Application Manager to the desktop Creative Cloud app.
Within Creative Cloud it showed an update to Photoshop CS6 (something to do with a Creative Cloud version 13.1.2). So I clicked on update and got an error message and the advice to uninstall and reinstall Photoshop CS6. I followed the advice. I then started Photoshop CS6 and selected the Help -> Updates option. It launched the Adobe Application Manager and I was able to install the update. So now I think everything is good with CS6 installed and up to date, and no CC software has been installed aside from the desktop app.
BUT when I run the Creative Cloud desktop app it still show that there is an update for Photoshop CS6! Clicking on the update button generates a message that the update failed due to a download error.
So my problem is how do I get the CC app in sync with my actual CS6 applications?
My second question is do I need to uninstall AAM to preclude this happening in the future (and if so, how)?

Then it would appear the updates have been applied successfully. You may want to try implementing solution 2 of CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html.

Creative Cloud Desktop App does not upload CERTAIN files

Trying to use the Creative Cloud Desktop app to manage my Adobe Audition Files. The entire folder structure syncs, but individual files keep failing. The desktop app does not show any useful messages, but I found this error in the CoreSync.log file.
ERROR: Copying file: {"cause":"infected_asset","message":"In the file 'Track 1_004.wav' the signature 'null' has been found"}
This same error goes for pretty much all my files. Now if I take the same exact file and use the web uploader, it succeeds with no issues. My other computers will download the file, and my original computer does not download any duplicates. I tried Adobe's support chat but that was a joke. They said there is no technical support for the Cloud Desktop App and that I need to go to the forums.
Anyone have any idea what's causing this error?

Hi Kendr1ck,
I wondered if it was related to the files being used when you were attempting to sync them. Were the files you were having difficult with open in Audition at the time? Do they still fail with Audition closed?
Thanks,
- Dave

Creative Cloud Desktop App Does Not Work

Since the last updates, the Creative Cloud Desktop app no longer works. That is, I can no longer sync files, upload files, or update apps. Everything with the Creative Cloud Desktop App used to work fine. I am using Windows 7, 64 Bit system.
The files I try to upload through the desktop app, are under 5 GB. Some are 10 MB. When I try to upload a file I get a message that says: Sync Failure - with no detail about the failure.
When the app tells me there's an update(s), when I either choose one update or update all I get a message that says: Update Failure - with no detail about the failure.
I have tried to solve this problem by turning file and font sync off and then back on, or logging out and then back in.
The Abobe Team, should test this product further. I just want the community to know that this product does not always perform as expected. Therefore, it's not always reliable.
I would upload some screen shots, but after pressing the camera icon, the images would not insert.
Any help would be appreciated.

Are you getting Error code 1 while running CreativeCloudInstaller.dmg file ?
If so , follow below steps :
Important : Launch Activity Monitor and "Force Quit" all the process related to Adobe like Creative Cloud setup, CoreSync, AAMupdater, AAMupdater notifier, Adobe Crash demon from Activity monitor.
1)
Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.
(Applications>Utiliites)
Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.
2)
Click on the below link and download & run Adobe Cleaner tool :
Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .
https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_jcr_content/main-pars/accordion_container_1/accordion-par/accordion-item-1/accordi on-item-par/procedure/proc_par/step_3/step_par/download/file.res/AdobeCreativeCloudCleaner Tool.zip
3) Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application.
https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg

Creative Cloud desktop app unresponsive and extension manager not downloading

I uninstalled Acrobat pro from my computer so I could install the newer version and now my creative cloud app is stuck on spinning circle when I try to go to the applications. I can't uninstall the craetive cloud desk app to reinstall it as it says the applications on my computer wont allow it. Also,I have tried to download the new extension manager cc and it says downloading and nothing is happening. It isn't downloading. Any suggestions?

Zfire45, Lets Quit Creative Cloud desktop app and follow Solution 2 mentioned under the below article.
http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.h tml
Re-launch CC desktop app and check if it works fine now.
Let me know in case you still face the issue.
Cheers!

My creative cloud desktop app does not show the programmes installed

My creative cloud desktop app does not show the programmes installed so I cant update lightroom or any other programme, have unistalled and reinstalled but no change

Hi Roni-
If you updated the desktop installer and the screen is blank: try this:
Rename the opm.db file.
Close the Creative Cloud application if it's running.
Navigate to the OOBE folder.
Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE
Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder
Rename the opm.db file to opm_old.db
Launch Creative Cloud
(help finding hidden files on mac:http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html.)

My Creative Cloud desktop app does not display any means of signing in to my account. What would be the reason?

Creative Cloud desktop app does not display any means of signing in to my account. What would be the reason

BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html
or
Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

My Creative Cloud desktop app's HOME tab does not display info

I'm running a Mac Pro tower with OS v10.8.5 and using Chrome. The desktop app displays no data and the circular activity arrow keeps spinning and doesn't stop. My internet connection is fine and the app was working a week ago. The cery same app on my PC machine works fine. Any help would be appreciated.

Zfire45, Lets Quit Creative Cloud desktop app and follow Solution 2 mentioned under the below article.
http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.h tml
Re-launch CC desktop app and check if it works fine now.
Let me know in case you still face the issue.
Cheers!

Creative Cloud Desktop App Manager still does not work - HELP?

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