Creative Cloud for Teams user account can't download non trial versions of programs

Hi we're trying to set up our team to switch to Creative Cloud, but on user accounts when they get invited to a team and sign in, they end up only able to access trial versions of the programs. What's up with that? how do I fix this?/
We just paid 3 grand to not have full access.... what the heck?

Hi there,
Did you get it sorted out? It looks like the accounts associated with your team have been activated, normally signing in is all that is required (sometimes using the "License this software" option).
- Dave

Similar Messages

  • Creative Cloud for Teams - second computer will only install as trial version

    Hi there
    My company purchased Creative Cloud for Teams. I use a Mac at work and have installed it without any problems there. However at home i use a PC (Windows 7) and i have tried several times to sign into my Creative Cloud account and download programs so i can work at home but each time it will only load the programs as trial versions.
    I have tried several troubleshooting options with no luck:
    Clicked sign in on the trial window - but it just asks me for a serial number which i obviously dont have.
    I asked my work IT dept to delete and resend my seat invitation which they did but it didnt fix the issue.
    I asked my work IT dept to check with the reseller we bought Creative Cloud for Teams from whether there were any restrictions or settings which wont allow to install on a second computer but they said it should be fine.
    My team mates at work have installed it on their home Macs without a problem, it seems to be only a PC issue.
    I have had CS6 on my computer previously but uninstalled it all in case this was causing the conflict - but it didnt fix the CC issue.
    I have uninstalled and used the Adobe Cleaner tool, then reinstalled but this didnt work - the trial days still kept counting down.
    I uninstalled again, used a Registery cleaning tool (cleaned registery, temp files, browser temp files etc), used the Adobe Cleaner tool (just to make it extra clean), and removed all traces of Adobe from my machine. I reinstalled Creative Cloud Application manager, installed Acrobat to try it out. This time the trial days have gone back to 30 (rather than zero). I clicked on the "sign in" button, it signs me in but still asks for a serial number.
    I tried contacting Adobe via the chat channel but was told after some time that i would need to speak to Tech Support. My dealings with Adobe Tech Support in the past haven't been the most fruitful, so i thought i would ask the forum as my last desperate attempt to solve this problem.
    Any and all suggestions welcome.
    Thanks!

    Hi,
    Reset the hosts file:
    Windows
    Choose Start > Run, type %systemroot% \system32\drivers\etc, and then press Enter.
    Right-click the hosts file and select Open. Select Notepad for the application to open the hosts file.
    Back up the hosts file: Choose File > Save As, save the file as hosts.backup, and then click OK.
    Search the hosts file for entries that reference activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
    Save and close the file.
    Mac OS
    Log in as an administrator to edit the hosts file in Mac OS.
    In a Finder window, choose Go > Go To Folder.
    Type /etc.
    Select the hosts file and open it.
    Back up the hosts file: Choose File > Save As, save the file as hosts.backup, and then click OK.
    Search the hosts file for entries that reference activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
    Save and close the file.
    Regards,
    Romit Sinha

  • I need to reinstall creative cloud app, but all I can find is the trial version.

    I need to reinstall creative cloud app, but all I can find is the trial version. Help!

    Hi,
    Please download the installer for the Creative Cloud from the link below:
    Creative Cloud Help | Creative Cloud for desktop
    Once installed, sign in with your Adobe ID. In case of any trial error, please refer to the help document below:
    Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM
    Regards,
    Sheena

  • Creative Cloud for Teams. I can not remove a user

    I am helping a friend who has bought Creative Cloud for Teams. I am myself a team admin for a company and that's why she asked me to help out.
    She has only one user on the team right now, her self. She is also the admin.
    Different User and Pass for each.
    Anniversary date is in July 2015.
    Trouble started four weeks ago in the beginning of October.
    The iMac was on System 10.7 but I updated to 10.10 when trying to solve the matter.
    I cleaned everything Adobe, using Adobe Cleaner and manually inside out, preferences, Libraries, Applications, Utilities…
    Installed again the Creative Cloud and started with Photoshop to try out once again.
    When she is logged into the Admin Console / Manage Team it shows very clearly that the User is Active.
    When she tries to open any CC application there is a message saying that the account has expired.
    When trying to remove the User, it is not possible and there is a yellow sticker saying: "We're sorry. Something seems to be wrong on our end. Please try again later. If this continues to fail, please contact customer support."
    The User can not use any of the CC applications and the only option now is to run a 30 days trial on the admins Adobe ID while we try solve this matter.
    Is anything of this familiar to anyone? Any suggestions?

    Oh, sorry…
    The problem was partly that the owner of the license should have assigned the first (and only) seat to the admin, herself, the buyer,
    Instead she assigned it to herself under another Adobe ID. She says she was told to do it this way but reading the instructions from Adobe says you should start by assigning the first seat to yourself/the admin.
    But that should not have caused such dramatic problems where she was not able to delete the user and correct it. Also the license for the assigned user expired – strangely after 5 months of use. There was something that happened at Adobe that made this stick and the problem had to be solved by them.
    In the meantime I made the admin a trial for 30 days and the problem was solved within that time and everything is fine now.
    Lesson learned: If one is buying a Team version, one should always assign the first seat to the admin – as the instructions says.

  • The Creative Cloud utility doesn't seem to be downloading the trial version of Lightroom for me.

    On the "Apps" tab, a spinning icon just keeps spinning and spinning....

    OS X Version 10.9.5
    Used both Firefox and Chrome
    Cookies are enabled
    Tried multiple times to uninstall and reinstalled the CC app
    I can only quit the app through Activity Monitor, the "Quit" is greyed out under the gear in the app
    I have Adobe CS6 installed and I can't uninstall those as I need them.
    I just want Lightroom.
    Thanks for helping.

  • Creative Cloud for Teams, 6 users, files on server, want them on cloud..

    At my company we have 6 creative cloud for teams users and a server that we use to put all of our files on, i want to have all of those files sync to the cloud so we can all access them and they stay in sync with the server that they are all on. would i need to install creative cloud on the server (its a mac mini server) and sync it that way? i would need to take up an install and log in for the server computer correct? most of my team already uses their 2 installs on a mac pro tower and then on their macbook pros for when they telework or are onsite somewhere... just wondering what my process should be for getting our files on the server synced with the cloud for our team.. thanks!
    -calvin

    The feature you want is not available yet. Currently there is only individual file sharing, so one file at a time. Folder sharing is coming. You will then be able to share folders with specific individuals. We do not have a date for when this feature will be available.

  • Can i change my creative cloud to creative cloud for teams and use my old installations?

    We needed another license for creative cloud and now we have creative cloud for teams instead.
    Do we need to reinstall all the programs on the computer that used to have the creative cloud license?

    just navigate to your downloads page, use your adobe id and install cc on your mac, https://creative.adobe.com/

  • I want to buy photoshop creative cloud for teams, how users can install and use it?

    i want to buy photoshop creative cloud for teams, how users can install and use it?

    Cancel old and buy new is the only way I know, but you MAY be able to exchange
    Return, cancel, or exchange an Adobe order

  • May I know creative cloud for teams license is per user or different apps can assign to different user?

    May I know creative cloud for teams license is per user or different apps can assign to different user?
    Thanks.

    You have to assign the complete CC to the user, any particular app can not be assigned to each user.
    Creative Cloud Help | Creative Cloud for teams
    Regards
    Rajshree

  • Switching a Creative Cloud individual account to Creative Cloud for TEAMS account

    I want to switch my account from an Individual Creative Cloud account to a Creative Cloud for Teams account, and it says you can here: "Yes. If you have an individual Creative Cloud membership, you can cancel with no penalty and reenroll as part of your company's team membership."
    However, when I went to actually cancel my individual account, it says here: "you are charged 50% of the remaining amount left on your contract."
    So what I need to know is, HOW? I don't want to cancel and then get charged.
    Do I really have to sit on the phone and wait to talk to a customer service representative?
    PS: I just spent 15 minutes on a "live chat" with someone who had no idea what I was talking about and started asking me what my order number was.

    You may switch from an individual to a team subscription with no penalty. You may cancel your subscription from your account page at https://www.adobe.com/account.html. I will share your feedback with our customer support management. If you have any trouble with this email me at [email protected]
    From the Creative Cloud FAQ here http://www.adobe.com/products/creativecloud/faq.html under the Creative Cloud for teams section:
    I have an individual Creative Cloud membership. Can I upgrade to Creative Cloud for teams?
    Yes. If you have an individual Creative Cloud membership, you can cancel with no penalty and reenroll as part of your company's team membership.
    From the Account management section:
    How do I cancel my one-year membership?
    To cancel a one-year membership, you can either go online to the Account page on www.creativecloud.com or contact Adobe Customer Service (http://www.adobe.com/go/support/). If you cancel your membership before meeting the 12-month commitment date, you will be charged 50% of the remaining amount left on your contract.

  • Can't activate Creative Cloud for teams

    Hi, I'm trying to activate creative cloud for teams - it says my trial has expired, but when I sign in it asks for a serial number.  This is happening on two different computers.  I downloaded the product from the creative cloud website via the application manager.  I have tried uninstalling and reinstalling the product but still with no success.  Appreciate any help you can give me.  Many thanks for your time. Cheers, Amanda

    Hi Amanda,
    Please try to folow the steps available at:
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    In case you still face the issue please provide the following detail in a Private message:
    1. E-mail address of the Cloud account on which it was purchased
    2. Order number
    3. E-mail address of the team members in your account
    Thanks
    Kapil Malik

  • Hello, we have both Creative Cloud and Creative Cloud for teams. Can you help me with the difference and if i need to have both?

    Hello, we have both Creative Cloud membership and Creative Cloud for team. Can you help me with the difference and if i need to have both? We have 9 employees that are using it. Just not sure if i'm paying for something i don't need.
    Thank you

    Please refer to Creative Cloud Help | Creative Cloud / Common Questions
    CC is for retail use with 20 GB of storage space, CCT is where number of seats are purchased & assigned by one program admin where each seat gets 100GB of storage space.
    You can not have both the CC & team in one account as it will only provide you added storage space of 120 GB but you can activate the CC any of them or either of them twice as CC is based on Adobe ID.
    Regards
    Rajshree

  • Can I use the same email address for multiple seats in Creative Cloud for Teams?

    Can I use the same email address for multiple seats in Creative Cloud for Teams?

    No. http://www.adobe.com/products/creativecloud/faq.html
    Can I buy more than one membership to an individual offering of Creative Cloud? 
    No, Adobe has moved to identity-based licensing with a technology that will not support multiple same-product licenses, so you can buy only one membership per Adobe ID. If you need two Creative Cloud memberships, you will need to purchase each with a unique Adobe ID. You can also purchase a Creative Cloud for teams membership, which allows you to purchase and manage multiple seats under one account.

  • How many times can a team member install Creative Cloud for teams ?

    How many times can a team member install Creative Cloud for teams ?
    Is it possible for one team member to install it for example on a portable mac and a desktop pc at the same time?

    From the Creative Cloud FAQ at https://www.adobe.com/products/creativecloud/faq.html under the Purchasing and getting started section:
    On how many computers can I install the software I download from Creative Cloud?
    You can install the desktop applications available in Creative Cloud on your primary computer and one backup computer, as long as they are not running at the same time. You will have access to both the Mac OS and Windows versions, so if you have a Mac at home and a PC at work, for instance, you can install your applications on both. See the product license agreements page for more information.

  • I have a private Adobe ID and I have a Lightroom Testversion running there! Now my university gave me access to Creative Cloud for Teams and I want to use my Lightroom catalogues with this ID! How can I do this?

    I have a private Adobe ID and I have a Lightroom Testversion running there! Now my university gave me access to Creative Cloud for Teams and I want to use my Lightroom catalogues with this ID! How can I do this?

    Hi,
    thank you, it’s done! The Chat helped me! Now I cannot go into this forum anymore with my old password, but that’s not a big problem.
    Best wishes,
    Christian
    Von: JimHess <[email protected]<mailto:[email protected]>>
    Antworten an: "[email protected]<mailto:[email protected]>" <[email protected]<mailto:[email protected]>>
    Datum: Montag, 20. April 2015 18:38
    An: Christian Kogler <[email protected]<mailto:[email protected]>>
    Betreff:  I have a private Adobe ID and I have a Lightroom Testversion running there! Now my university gave me access to Creative Cloud for Teams and I want to use my Lightroom catalogues with this ID! How can I do this?
    I have a private Adobe ID and I have a Lightroom Testversion running there! Now my university gave me access to Creative Cloud for Teams and I want to use my Lightroom catalogues with this ID! How can I do this?
    created by JimHess<https://forums.adobe.com/people/JimHess> in Photoshop Lightroom - View the full discussion<https://forums.adobe.com/message/7454915#7454915>

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