Creative Cloud Membership Refund

on 8/3 I purchased a creative cloud membership but canceled it within the hour upon finding out that my boyfriend already had the same membership. I contacted support right away and they told me they had initiated a refund that would be in my account in 5-7 business days. Its been over a week and I have not received a refund so I contacted support again today. This second customer support representative told me that a refund had never been initiated like that first representative told me and that now its initiated and I have to wait an additional 5-7 days or more for my refund. How is this an ok way to treat customers? Its been over a week and I should have my refund now.

by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Similar Messages

  • This is how I am supposed to contact to have my annual creative cloud membership refunded?  I cancelled immediately upon seeing the charge and followed the instructions given and wound up here.  Am I supposed to share my username and password with the for

    This is how I am supposed to contact to have my annual creative cloud membership refunded?  I cancelled immediately upon seeing the charge and followed the instructions given and wound up here.  Am I supposed to share my username and password with the forum?  Adobe, I am about to go social with my frustrations!

    No, this is a public forum, as in user-to-user, so you should not share any private information here.  You will need to contact Adobe Support by chat or phone, which is apparently getting harder and harder to do.  Use the link below and choose the Still Need Help? option at the bottom in the blue area - in the section that opens take your pick of chat or phone.
    Contact Customer Care

  • How do I get a current year's refund if Creative Cloud membership canceled within 30 days?

    I have canceled my creative cloud membership but I have been charged for the current year. Adobe says I can get a current year's refund if canceled within 30 days. How do I get this refund if I am unable to contact Adobe?

    by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  • Changing from single membership to full Creative Cloud membership failed

    I have tried to change my single membership to full Creative Cloud membership but it failed. In URL https://creative.adobe.com/account/plans is place where you can update your membership when you give password below next sentence
    (To upgrade your membership, we need your account password.)
    After giving my password, it gives message: Oops! We have detected an error and were unable to update your plan. Please try again later.
    Ihave tried it many times during last 24 hours and with different browsers like Firefox, Chrome and IE-10 wihout success.
    Can you please help me to change my single membership to full Creative Cloud membership!
    Yours sincerely,

    I have to get AE for my animation work because the trial has experied. I have 5 months left my single membership. If I buy now full access instead upgrading, i loose about 125 euros! Does Adobe refund my those 5 months payments?

  • Two Creative Cloud membership  on one Adobe ID?

    I've been paying for two Creative Cloud memberships on one Adone ID, thinking this is what I needed to be able to use the products on 4 different computers. I finally got around to trying to install the software on a 3rd computer and it wouldn't let me. I see there is a post about two memberships on a single ID not being the correct way to do it. I've had the two memberships for a few years now (since Dec 19, 2011), is a refund possible?
    Thanks!

    This is an open forum with a mix of program users and Adobe staff, not Adobe support... you need Adobe support
    Adobe contact information - http://helpx.adobe.com/contact.html may help
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • Need assistance merging two Creative Cloud Memberships

    I recently purchased a Creative Cloud membership with my work Credit Card in January 2014. I signed up to be billed monthly because I was waiting on Accounting to approve the volume license we would be purchasing for my entire Creative team in February. On Feb 2nd 2014 Accounting purchased that Volume licensing via Insight Public sector. ( I have the invoice if needed) when this was purchased it did not replace my current CC license but added an additional CC license to my Adobe ID.I was told to cotnact Adobe to have this corrected. I have been trying to get this fixed but am unable to get through on the phones or on chat. The reps on chat keep insisting I have to pay a cancellaton fee. I should not have to pay a cancellation fee since i have paid for my license IN FULL via a volume team subscription for myself and 5 others. I have no need for 2 CC licenses under the same Adobe ID. Our contact at Insight Public Sector has also confirmed that I should not be charged a cancellation fee and wants to see someting in writing stating otherwise so we can clear this up.

    You have two subscriptions under the same Adobe ID. Both are active. You can get the CC purchase in 2014 cancelled & the charges of February 2015 (if charged) also refunded.
    You can contact Adobe support for this Contact Customer Care, in case of any issue, please let me know so that I can assist you further.
    Creative Cloud Student and Teacher edition (one-year)
    Desktop Subscription
    Jan 31, 2015
    Creative Cloud Student and Teacher edition (one-year)
    Desktop Subscription
    Jan 30, 2014
    Regards
    Rajshree

  • Cancellation of CREATIVE CLOUD MEMBERSHIP

    Hi there!
    I signed up for Creative Cloud membership by mistake two days ago and urgently need it to be cancelled, your website will not allow me to contact you directly?

    Hello nicole,
    please use https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html >>> see headlines by clicking the most appropriate proposition and in consideration of https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting -creative-cloud.html and please read http://www.adobe.com/misc/subscription_terms.html ( for example "Cancellation >>> We'd hate to see you go, but if you cancel within the first 30 days, we'll give you a full refund. Otherwise, you'll be billed 50% of your remaining contract obligation. If you ever need to cancel, just contact Customer Support."
    If necessary and for further questions click through http://helpx.adobe.com/contact.html and if "open" please use the chat, I for may part had the best experiences. I quote from Adobe's employee Preran: The chat button is activated as soon as there is an agent available to help.
    Hans-Günter

  • How to cancel free Creative Cloud membership?

    I have a free Creative Could membership which I in no way want. How do I cancel it?

    That link gives the options below. NONE is for cancelling a FREE membership, however.
    Switch from an individual membership to a teams membership
       If you have an individual Creative Cloud membership, you can cancel it at no penalty and re-enroll as part of your company’s team membership.
       Your IT administrator sends you an invitation to join the team. If you haven't yet received the invitation, request the administrator to resend the invitation. 
       While accepting invitation, sign in with the Adobe ID that is associated with your individual Creative Cloud membership (complete or single app).You see an option to cancel the individual plan and join the team or keep the individual plan and join the team.
       Select the Join team and cancel individual plan Creative Cloud membership option, and then click Accept Invite. 
       You become a team member once you accept the invitation. Now follow these steps to reset the licensing accordingly on your computer:
    Launch any Creative Cloud application (for example, Photoshop).
    On the Help menu, choose Sign Out.
    Close the application and restart it.
    Sign in with your Adobe ID.
    Cancel an annual membership (individual or team)
       If you cancel within the first month, you receive a full refund. Otherwise, you are billed 50% of your remaining contract obligation.To cancel your membership at any time, contact us - go to the contact us page and then click the "Still need help? Contact us." button.
       You may be asked to sign in. Sign in with your Adobe ID and password.    To cancel your membership in the last month (month 12), follow the steps in the "Cancel a month-to-month membership" section below. (If you cancel an annual membership in the last month you don't need assistance from customer support.)
    Cancel a month-to-month membership
       Sign in to www.adobe.com. The Sign in link is on the top menu of most pages.  
       In the navigation pane or pop-up menu, click Manage Account.Note: You may be prompted to enter your password to verify your identity.
       Under Plans & Products, click Manage Plan.
       Click Cancel plan.
       In the Cancel Plan confirmation pop-up, choose an appropriate option and then click Cancel Plan.
    Cancel a Creative Cloud for enterprise membership
    Return a prepaid membership purchased from a reseller

  • Ho acquistato in data 27/05/2014 il Pacchetto "Creative Cloud Membership".   Però, siccome dobbiamo prendere anche una secondo pacchetto, ci siamo accorti che sarebbe stata più idonea alle nostre esigenze l'acquisto della "Creative Clout for Team".  Le vo

    ho acquistato in data 27/05/2014 il Pacchetto "Creative Cloud Membership".
    Però, siccome dobbiamo prendere anche una secondo pacchetto, ci siamo accorti che sarebbe stata più idonea alle nostre esigenze l'acquisto della "Creative Clout for Team".
    Le volevo chiedere se è possibile disattivare la mia "Creative Cloud Membership" per poi procedere all'acquisto di due licenze della "Creative Cloud Membership" senza però perdere i soldi che ho già versato.@

    Hi bordegoni
    Please contact our Chat support team who can assist with the cancellation and refund of your individual membership: Annullare l’abbonamento o la sottoscrizione | Creative Cloud
    Thanks
    Bev

  • Is Adobe Bridge included in my creative cloud membership?

    Is Adobe Bridge included in my creative cloud membership?

    Bridge CC included with, photoshop single App subscription, Photoshop Photography offer and Creative Cloud full Applications membership.
    if you are having any of those subscription, then you can access Bridge CC Also.

  • How do I enter CS6 license key when Adobe Application Manager immediately tries to authenticate against my expired Creative Cloud membership?

    I have CS6 Master Suite installed along side my now-expired Creative Cloud apps (I am evaluating whether to renew my subscription at this time). Both CS6 and Creative Cloud are currently unlicensed due to a snafu with my educational license, but I have a new CS6 license that I am trying to register CS6 with. However, upon launching any CS6 program, Adobe Application Manager then launches and tells me that my Creative Cloud membership is now expired. How/where to I enter my CS6 license key? I have already tried entering my new license on my Adobe account profile > “My products and services”, and reinstalled CS6 applications from my original disk image (MasterCollection_CS6_LS16.dmg).
    Thanks in advance,
    Liz

    Figured this one out from another thread, after which I was able to sign in again with my Adobe ID and my software was ready to use:
    Windows:
    Delete these folders
    SLStore from C:\ProgramData\Adobe
    SLCache from C:\Program Files (x86)\Common Files\Adobe
    OOBE from C:\Users\(Your Username)\AppData\Local\Adobe
    Mac:
    Delete SLStore and SLCache from /Library/Application Support/Adobe
    Delete OOBE from ~/Library/Application Support/Adobe

  • I am trying to INSTALL the free trials of AI and PS when I click on the link to install it goes to another page says installing but nothing is happening. I have the FREE TRIAL Creative Cloud Membership.

    I am trying to INSTALL the free trials of AI and PS when I click on the link to install it goes to another page says installing but nothing is happening. I have the FREE TRIAL Creative Cloud Membership.
    I am getting very frustrated with this. When I try to install the Creative Cloud thing it asks me to pay even though it says try for free.

    Hi Mirrormonolith,
    Please try the following steps assuming its a MAC:
    1) Open Activity monitor and Force quit Adobe CEF Helper, Creative cloud, Adobe IPC Broker & Crash Deamon if available.
    2) Try to open, if doesn't work then go to Applications>> Adobe Creative cloud>> Right click>> Get Info>> Click on the Add sign>> Select the user you are logged in>> Give Read and write access.
    3) If that doesn't work then enable the root user and launch to update there, check this link on how to enable/sign in to root user Enabling and using the "root" user in Mac OS X
    Please let me know of that worked.
    -Ankit

  • Can I cancel my Creative Cloud membership and still use Photoshop on my computer?

    I have the month-to-month Creative Cloud membership and am curious if I would be able to cancel my Creative Cloud membership and still have access to everything still involved with my Photoshop downloaded onto my computer?

    If you have licensed versions of software that you purchased separately from your Cloud subscription you can still use them.  There is a chance that the Cloud will have taken over for them in which case you may have to uninstall, clean things up, reinstall.

  • Can I use my creative cloud membership on a second computer?

    Can anyone tell me if I am permitted to use my adobe creative cloud membership on a second computer and if so, how do I download the apps?

    Creative Cloud Help | Creative Cloud / Common Questions
    Can I use the software I download from Creative Cloud on more than one machine?
    Yes. Creative Cloud desktop applications can be downloaded and installed on multiple computers, regardless of operating system. However, activation is limited to two machines per individual associated with the membership. See the terms of use for more information. Learn how to deactivate a Creative Cloud license on a machine.
    if so, how do I download the apps?
    Same way as you did the first time.
    Sign in to creative.adobe.com, download the Cloud desktop app then download the software.

  • Can i use my creative cloud membership on laptop and desktop? Or is one membership needed for each device?

    Can i use my creative cloud membership on laptop and desktop? Or is one membership needed for each device?

    Yes you can!

Maybe you are looking for

  • PL SQL Procedure Problem

    I have a procedure that resides in a package and which is called by another application(Adobe Flex app). I would like to strip out and run/test individually one of the procedures with the package. I dont know how to create the procedure as a standalo

  • Possible to display overall size of attachments on the fly?

    Is it possible to display the overall size of attachments to an email while creating the email and gradually adding more attachments?

  • Quicktime controls disappear and I can't get them back, in Lion.

    When I open a movie in Quicktime 10.1, in Lion, the play controls are there on the movie. As soon as I start the movie and move the cursor they disappear, as they are supposed to, but if I move the cursor back over the movie the controls do not come

  • Script for automatic delete of archive logs/redologs

    Hi Experts, Do you have any idea on how to create a shell script. Actually the function of it, is to automatically deletes the archive logs/redologs if reaches the limit. Or is there any parameter to change to set the automatic deletion of archive lo

  • Content Management Portlets

    I've got Portal Server 7 installed on Solaris 10 - SPARC. I couldn't find any portlets in regards to Content Management in /psconsole to add in. Could anyone show me where are this portlets? I just want to check out PS7 Content Management functionali