Creative Cloud purchase still pending after 2 days

Hi,
I purchased the Creative Cloud Student and Teacher edition 2 days ago and the order is currently still pending. The order status page says the order should have processed within 24 hours, but this hasn't happened.
Can anyone help?
Thank you

Hi Romit,
I referred to the kb and have tried contacting chat support, but they referred me to someone who couldn't get back to me for 2-3 business days and didn't really explain what they were referring me to.
I have followed the steps for converting my trial into a paid account but I can't seem to find the serial number I am supposed to use to license it. Where would I find it?
It says I should have received it when I purchased the product (online) but I don't think I did.
Thanks,
Reuben

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