Lightroom 4 order still pending after 17 days, no support via phone

March 8th I chatted with tech support about returning lightroom 4, they said I was eligible for a free upgrade and placed an order.
I chatted again a few days ago with someone because it is still pending and they said someone would e-mail me within a few days to tell me why the order is still pending.
I called them today and after 26 minutes and 52 seconds on hold I heard a click and the line went dead.
What can I do?

Sorry, I can't advice you specifically, but I'd start somewhere here:
http://helpx.adobe.com/x-productkb/policy-pricing/help-acquiring-product-orders-returns.ht ml
If you already have a ticket number, you should be able to reference that either by phone or online.
Beat

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