Creative Cloud subscription invoicing per email

Is it possible to get invoices for Creative Cloud subscription periodically per email with pdf attached?

Hi Jason,
Unfornutaely, there is no such option to get the invoices in your e-mail. You can print the invoices under My Orders after logging onto www.adobe.com if you have an individual creative cloud membership
Ankit Khurana

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I have a full Creative Cloud subscription. How do I add email hosting to my free website?

I have a full Creative Cloud subscription. How do I add email hosting to my free hosted website?

FIRST check with Adobe to find out if you may cancel what you have without a fee
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
Then cancel what you have
-cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
And finally buy a new subscription
Cloud Plans https://creative.adobe.com/plans
-Special Photography Plan includes Photoshop & Lightroom & Bridge & Mobile Lightroom
-Special Photography Plan includes 2Gig of Cloud storage (not the 20Gig of the full plan)

Can't Activate my Creative Cloud Subscription -- SERIOUS HELP NEEDED!!!

For the past 3 weeks, I've been trying to activate my Creative Cloud subscription (placed my Creative Cloud order on 12/29/12). Like others, it appears that I’m trapped in perpetual "trial mode" status. When I try to activate my subscription -- I click the “register product” button…sign into my Adobe ID account…and receive a prompt to enter a serial number. Every time. I’ve litterally read every post/link/tutorial/troubleshooting selfhelp in this forum and on the Adobe FAQ pages - with great attention, might I add - but nothing seems to work.
I've spent hours upon hours on the phone/live chat w/ Adobe reps trying to resolve this issue. I've opened no less than 10 support cases. EVERY SINGLE TIME that I try to activate my Creative Cloud membership, an Adobe rep feeds me the "I'll be sure to escalate this issue to the next level of support" line. Likewise, Adobe support reps stated numerous times, that personnel from Adobe would contact me within 24 hours of my call to resolve the issue. However, they’ve yet to follow through with this claim. (Surprise)
Adobe should be ashamed by the egregious performance of their "technical support team.” If Adobe won't fix the software, which they've already charged me for, then they've left me w/ little choice but to cancel my order before the initial 30 day period is up. Enough is enough.
With that being said, Adobe, the following describes this dismal experience:
I bought a subscription of Creative Cloud on 12/29/12 (somehow I ended up w/ the Multi Language edition of Creative Cloud- yes I've fiddled w/ the language settings in the app manager. Doesn't work.)
I received an order verification email from Adobe for my purchase, however, the order was never listed under the "my recent order" section of my Adobe ID
Despite telling Adobe support that I only had one Adobe ID, they insisted that my order was showing up in their system, of which, was accessible by logging into my alternative Adobe ID (this didn’t exist because I only have one Adobe ID).
Eventually, Adobe determined that a system error occurred on their side while processing the transaction, and fixed this initial issue.
After this was resolved, I was able to login to my Adobe ID account and actually see my Creative Cloud membership order when viewing “my recent transactions.”
After all of that, I'm facing my 2nd major issue w/ this program: the inability to activate my subscription. As previously stated, I've tried everything to fix this issue. I'm thinking that the initial problem w/ placing the order resulted in defective software. Also, I’m not sure if this info is relevant, but I purchased the multiple language edition of Creative Cloud (somehow). I live in the US, speak English, and am running OS X 10.8.2.
Someone from Adobe, please look into this issue and help me. I’ll be glad to provide any other relevant info that you may need.

Had the exact same problem, just got it fixed. The solution is quite fast. Navigate to the hosts file. On a pc it's in C:\Windows\System32\drivers\etc folder, locate the file named 'Hosts' inside the etc folder. Open it with notepad. Delete everything underneath
" # Copyright (c) 1993-2006 Microsoft Corp. # # This is a sample HOSTS file used by Microsoft TCP/IP for Windows. # # This file contains the mappings of IP addresses to host names. Each # entry should be kept on an individual line. The IP address should # be placed in the first column followed by the corresponding host name. # The IP address and the host name should be separated by at least one # space. # # Additionally, comments (such as these) may be inserted on individual # lines or following the machine name denoted by a '#' symbol. # # For example: # # 102.54.94.97 rhino.acme.com # source server # 38.25.63.10 x.acme.com # x client host 127.0.0.1 localhost"
Save. Open the application manager again, click "License this product" and sign in. It should work, now.

Can I transfer my Creative Cloud subscription to another Adobe account?

Hello,
How do I transfer my account to another email address that already has an Adobe account? We are a business and have a Creative Cloud subscription setup to a specific email address. We want to transfer this license to another employee as the existing one was laid off. How do we go about doing this?
Thanks!

Hi JimmytheBullet,
If you are a Creative Cloud for Team user then you can simply remove the user from Admin console and invite another to be the team member. If it is Creative Cloud individual subscription then I am sorry to say but you cannot transfer the account to another.
regards,
Abhijit

Creative Cloud subscription disapeared

Creative Cloud stopped working when I went on vacation from Bermuda to the USA on a cruiseship. Now it won't work back in Bermuda either and my account shows no record of ever paying for a subscription.
It lets me open the software in a trial version, which is strange because I already used up my trial time before subscribing for an education account (I work for a school in Canada).
I don't know if it has suddenly decided my country is Bermuda (I am Canadian and I live here part-time) and now doesn't want to let me use the product from here. Help is appreciated. Thanks!

Is the Adobe ID you are using to post here the same one you are using for your Creative Cloud subscription? The Adobe ID used to post here does not show your subscription or that you have accepted the terms of use by signing in at https://creative.adobe.com. Please email me at [email protected] to confirm about the Adobe ID and share a screen shot of where it shows you are being billed. We will work to resolve the issue.
Alternatively you can contact Customer Support to resolve:
Phone 800-833-6687, Monday-Friday, 5am-7pm PST
Live chat with an agent: http://tinyurl.com/8kquhso
As long as your Adobe ID and credit card have a US billing address then you will be fine using the service from Vietnam.

Creative Cloud Subscription not showing in "My Account"

My creative Cloud Subscription is not showing up in my account. Why is this? I am being billed for it.
I am moving from the USA to Vietnam next year? Will there be any issues with using my Creative Cloud subscription over there? Will there be a better close-by contact for support?

Is the Adobe ID you are using to post here the same one you are using for your Creative Cloud subscription? The Adobe ID used to post here does not show your subscription or that you have accepted the terms of use by signing in at https://creative.adobe.com. Please email me at [email protected] to confirm about the Adobe ID and share a screen shot of where it shows you are being billed. We will work to resolve the issue.
Alternatively you can contact Customer Support to resolve:
Phone 800-833-6687, Monday-Friday, 5am-7pm PST
Live chat with an agent: http://tinyurl.com/8kquhso
As long as your Adobe ID and credit card have a US billing address then you will be fine using the service from Vietnam.

Active creative cloud subscription but still showing trial?

Hello,
I currently have an active Creative Cloud subscription for Photoshop. I recently just wiped my PC (Windows 8.1 - custom build), and upon redownloading photoshop, it's asking for a serial number upon Photoshop launch when I use my log-in. I've followed all directions:
- Changing directions to English International
- Logging out/in
- Etc. (from the list of usual culprits)
... but nothing seems to be working. Any ideas?

Ask for serial number http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
and
Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Link my Typekit Business plan to Creative cloud subscription? What will I pay?

So I have a Typekit Business Plan (10M) for my company. We pay monthly via creditcard ($200).
If I get a new Creative Cloud subscription, Typekit Portfolio is included. But the help page says my "existing Business or Enterprise plan will be unchanged when linked to a Creative Cloud subscription."
So what will I pay in total if I get a CC subscription? Is it included in the monthly fee I pay for Typekit? Or do I just pay for each plan (i.e. Typekit + CC)?
Thanks,
Joris

Hi Joris,
I am sorry for any confusion here. Your Creative Cloud subscription includes a Typekit Portfolio plan. Since the Business plan is a higher level plan than what is included in Creative Cloud, you are billed separately for it.
You may link your Typekit account to your Creative Cloud subscription if you like, but you will still be billed monthly for your Business plan, using the credit card that is on file with your account.
If you have any other questions, please feel free to get in touch with us at [email protected] Best,
-- liz

Single-app vs creative cloud subscription

I subscribe to Dreamweaver CS 5.5, but want to change to Creative cloud subscription. My single-app subsc. has 3 months left of its one year subsc. time. How du I do this painless???

You should contact Adobe Customer Service, they will help you cancel your Dreamweaver subscription and migrate to CCM. You might qualify for the introductory promo rate but would need to do the migration before August 31, 2012.
per the Creative Cloud FAQ
I am an existing Creative Suite 5.5 subscriber. What will happen to my account when CS6 becomes commercially available? Do I need to cancel my existing subscription if I upgrade to a Creative Cloud membership?
If you are an existing CS suite edition or Photoshop Extended subscription customer, your subscription will automatically be migrated to a Creative Cloud membership with the same plan type:
One-year subscribers will transition to a one-year Creative Cloud membership at the promotional rate of US$29.99/month. This price is valid through your existing contractual period. No action is required on your part.
Month-to-month subscribers will transition to a month-to-month Creative Cloud membership at the current monthly rate. If you wish to change your plan type or upgrade to a one-year Creative Cloud membership at the promotional price, contact Adobe Customer Service.
If you are an existing CS5.5 subscriber to an individual product other than Photoshop Extended, you will maintain your existing plan type at the current CS6 subscription rate. You are also eligible to upgrade to a one-year Creative Cloud membership at the promotional rate of US$29.99/month; if you wish to do so, you will need to cancel your existing subscription and purchase a one-year Creative Cloud membership by August 31, 2012. Contact Adobe Customer Service.
-Dave

Expiring creative cloud subscription

My creative cloud subscription was originally for Photoshop CS6 only. I took advantage of the Black Friday offer of Photoshop and Lightroom for the same $9.95. I called Adobe and although there initially was confusion about how it all worked (I had already purchased Lightroom 5) they advised that they would cancel my account and initiate another. This was about Nov 21. Now I am receiving emails that my account has expired. I assume that this is in reference to the cancelled account but I really need confirmation that when this transitioned membership from paid to free expires, my paid membership on the new account will kick in and I will have uninterupted service?

Hi sszuter,
Welcome to Adobe Forum,
Yes you were provided CC at Adobe MAX 2013, regarding the extension, I have messaged you privately, please check.
Do feel free to inquire in future.
Regards,
Rajshree

Please clarify details regarding the Creative Cloud subscription

I am a higher-education educator and have two questions regarding buying a Creative Cloud subscription in the Thailand Adobe store.
1) The plan for the first year is 600 THB per month. How much is it after this? The terms and conditions do not make this clear. They say
The promotional price is valid for the first 12 months. After that, we'll renew your contract automatically, at the standard annual plan price (current pricing information is available at Adobe.com)
However, there is no 'standard annual plan price' that I can see for educators.
2) I wish to pay annually, since I don't have a Thai credit card. I have an English credit card and I will be charged a foreign transaction fee every time. Is it possible to pay annually? I wish to use the Thai store because I teach in a Thai University, and it is cheaper than the British store.
Thanks.

Sorry for my slow reply; the notification got filed as spam.
Thanks for your advice. I wouldn't have thought about buying prepaid cards from Amazon. Nice idea.
I wasn't really asking for speculations about future prices, just wanted to know what the "Standard" price was for educators, which the subscription will revert to after one year.
In the end I bought CS6 Master Collection. For students/educators in the South-East Asia store the price is really good.

Serial Number Required - Creative Cloud Subscription is Active!

I am getting very frustrated! I just paid for a Creative Cloud subscription three days ago. I have the Adobe Application Manager on my computer and it is working smoothly for several programs. However, when I try to use Photoshop, it requires me to license the product. I sign in with my Creative Cloud subscriber email, and it asks for a serial number (which, of course, I don't have).
I've seen lots of people posting about this problem, but no solution. Is Adobe addressing this? Photoshop was one of the main reasons that I got this subscription! I don't want to waste my money on a program I cannot use.
Any help is greatly appreciated!

Lets try two more steps to fix the problem.
First run the Adobe Cleaner Tool.
You can download it from here http://www.adobe.com/support/contact/cscleanertool.html.
In the drop-down in the top right select Creative Cloud and then highlight Creative Cloud Installer.
Now click on the Cleanup selected button.
Next install the Adobe Application Manager (AAM) for Mac.
You can get it from here http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774.
Launch AAM and sign in with your Adobe ID.
This is removing the Creative Cloud applet that AAM uses and then re-installing AAM. This does not affect the install of Photoshop and Illustrator.

How to cancel a Creative Cloud subscription?

Hi, I received an email saying that my Adobe Creative Cloud subscription would be automatically renewed but I want to end the subscription - finding out how to do this is impossible! I've been through the FAQs and support but it's sending me around in circles.
How do I stop my account automatically renewing?

Hi, my account is currently saying Creative Cloud Free Membership, 30-day free trial. I assume this is because it has been renewed for another year. However, there is no "cancel account" button and contacting customer care has sent me here - with no other options.
I don't want to pay for a subscription I'm not intending to use, so would appreciate if it was cancelled - in fact, I didn't want to renew it in the first place so am a bit annoyed there is such a long process to get to this point.

Renewed Creative Cloud subscription, and yet can't use applications, as trials have expired?

I recently renewed my full year Creative Cloud subscription through my school, and yet, my applications refuse to open, saying that my trials have expired. I use PS for school and work, and am really aggravated with this problem.

The Email is different one, I have mentioned the Email ID as well as the date of redemption (17th September 2014) in a mail.
The CC has not yet been activated. Please respond to my Email.
Regards
Rajshree

What happens if you cancel a creative cloud subscription but are still getting charged?

Last month we requested to cancel our original adobe creative cloud subscription (had 3 seats) and move these 3 seats to a new company creative cloud subscription.
We contacted customer support and explained that we wanted this subscription cancelled. They said via chat that it was cancelled but we have seen automatic invoices stating a payment for September had gone through on our credit card to pay for the original creative cloud subscription.
How do we go about cancelling this original subscription all together so this doesn't happen?

The last charge was on September 9th 2014 for order # AD002776386NZ, Please confirm the date of cancellation requested via private messaging, I can follow up the case.
Please respond to private message sent to you.
Regards
Rajshree

Creative Cloud subscription invoicing per email

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