Creative Cloud Typekit Sync removes fonts at will

Typekit fonts are becoming unusable due to reliablity issues. Sometimes with as much regularity as 2 or 3 times per day. All of a sudden all the fonts are gone from the machine and the creative cloud menu bar icon simply touts the feature without any kind of error - just an insulting "Hey, you should try this feature that you've been using for months and your job depends on..." - note the added sarcasm.
I'm on a mac, I'm running Mavericks, I've got the latest OS updates and software updates from Adobe. I've got persistent Internet with no gaps spanning 30 minutes let alone 30 days. This happens at a minimum weekly. I am deathly paranoid of ever having to use my laptop for work because if I get in a situation where my abilities to compensate for Adobe's failures are limited due to no internet access - I am HOSED.
Please look into this.

Hello hofgutjmart,
I'm sorry that you ran into trouble with font sync. Would you please email some of your recent log files to us at [email protected], so we can look into the problem?
On OS X:
* Open the Finder
* under the Go menu, select "Go To Folder"
* in the window that opens, type: /Users/(username)/Library/Application Support/Adobe/CoreSync/
Remember to replace "(username)" with your own account name.
(Or if you are comfortable working from the Terminal, cd to $HOME/Library/Application Support/Adobe/CoreSync/)
Attach the 3 or 4 most recent CoreSync-yyyy-MM-dd.log files to an email. Please don't send a zip file, as they often get flagged as spam.
Thank you,
-- liz

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Moving the discussion to Adobe Type forum.
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Hi Houstonalle,
Could you try the troubleshooting described in this document?
http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
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http://blogs.adobe.com/creativelayer/kinetic-typography/#more-1315
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http://blog.typekit.com/2013/05/06/sneak-preview-syncing-fonts-to-your-desktop/

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Having been a Dropbox user for several years I was keen to start using the 100gb of Creative Cloud storage to enable me to work on a project from home and pick up where I left off in the office.
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For example:
I worked from home on Monday and Tuesday on a project. All the files were successfully uploaded from my home Mac within seconds/minutes. I came into work on Wednesday and the files had not appeared in my CC Files folder. I rebooted my Mac and paused and restarted the sync and left it running, a couple of the files appeared but the process seems to hang fairly quickly. I've left it running overnight and my files have still not synced! the status bar at the bottom of the CC app shows "Syncing file 7 of 181 (9hr left)" but it never gets any further.
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Hi Matt,
In order for us to take a deeper look at what's happening here, we would need to take a look at the log files on both your machines. The location of the coresync.log file is included below.
Could you also tell me what version of the Creative Cloud Desktop app you're using (from preferences) and the spec of the Macs?
Log file location:
Mac - /Library/Application Support/Adobe/CoreSync/CoreSync-yyyy-mm-dd.log
(On Mac, you need to use the Go To Folder option from the Go option in Finder (menu at the top). Then in the pop up enter:
/users/username/Library/Application Support/Adobe/CoreSync/
Then select go, this will take you to the folder containing the .log files.)
Please email this to me directly on [email protected]

Creative Cloud file sync quota states 769.1MB/20.0GB, but there's nothing in it, including Archive

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Note: A small portion of space is used for administrative purposes so the actual storage space will be slightly less. The amount used varies based on number of user files, generally 100-500kb is used for administrative purposes.
However, there's nothing in FILES or ARCHIVE, so what's using 769.1MB/20.0GB?? This a consistent situation.
Cheers

The problem has been fixed. You will now find 6 files in a folder beginning with 'Recovered'.

Why has my creative cloud stopped syncing?

HI
I have updated my photoshop as prompted in my creative cloud desktop app but now my files no longer sync. I just have the spinning wheel of doom on my mac when I navigate to files on the creative cloud desktop app. I have checked the settings and I am signed in and I have even tried uploading and downloading within the preferences. Can you help please?

Hello,
sorry and in this case I would do the old fashioned way (with some steps are written in the new link from above) and download a really new trial version of your program(s) in question and change it/them into a "real" version later, BUT because you said, that you "re-installed" already, so it become a little bit complicated. It would be necessary that you have to use "Adobe Creative Suite Cleaner Tool".
Here an advice for that (The order varies depending on your individual needs. Please read all my proposals first, so you can better choose the first step:)
1. Maybe you have to activate/deactivate, so please have a look there:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
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Hans-Günter

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Cheers.

Hi Leonet,
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Cheers,
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I know you will.

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Creative Cloud Typekit Sync removes fonts at will

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