Creative Coud sign in issues

I've just joined creative cloud and I am trying to install my first app Premier. But when creative cloud opens on my laptop I am asked to verify my email address. The address that is listed is not mine! It is my fathers. Why does this have anything to do with my new account?

Change Account https://forums.adobe.com/thread/1465499 may help
or
Adobe contact information - http://helpx.adobe.com/contact.html

Similar Messages

Creative Cloud Sign out Issues

I recently paid for creative cloud on a different account. I try and download Premiere Pro but I don't want trial, I'm using a different account. I want to use the PAID account. When I go to prefrences and general, it won't let me press on "Sign Out from Creative Cloud". Please help.

Please check if this works: http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html#de activate-problem
In case the issue is still not resolved, please contact Adobe support.http://www.adobe.com/ca/company/contact.html
Regards
Rajshree

Creative Cloud Sign In

I have tried every solution to the "You've been signed out" issue except for the IMSLib Replacer which I can't seem to find where to download this item from. Can someone please help me?

Hi Ruth,
Please refer to the help document below to fix this issue:
Error: You are no longer signed in to Creative Cloud applications
You may also refer to the thread below where this issue has been addressed:
"You've been signed out" error every time I try to sign into Creative Cloud desktop application.
Regards,
Sheena

I'm trying to install Creative Cloud and I keep getting a 'CREATIVE COUD DESKTOP FAILED ERROR1" can somebody help me with this....

I keep getting an error1 descktop failure while installing cc desktop????

http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

How can I stop the Adobe Creative Cloud sign in at every system start?

I don't want to be asked to type in my Creative Cloud sign in data at every system start, only if I definitely use / want to work with my Adobe products. Does anybody know any settings for that and how to do it (Windows 7)? Thank you.

Hi Kapil, so maybe this could be the cause? Every time I start my computer the Adobe Creative Cloud asks me to sign in (without even touching any Adobe program, I just have installed a few of the CS6 suite to test them). If I press 'cancel' and then start the Adobe Application Manager, it asks also to prompt the Adobe ID AND every time I have to agree to the license agreement, not only once. I'm just in the 30 day test phase, maybe this could also be a cause for that? Or ist this a hint for an improper installation?

Imessage on my iMac has created two iMessage account both asking for Apple ID....and no option to - (delete) one of the two duplicate accounts....how can I delete one of them it just bothers me due to sign in issues....goes inactive when signed in on othe

imessage on my iMac has created two iMessage account both asking for Apple ID....and no option to - (delete) one of the two duplicate accounts....how can I delete one of them it just bothers me due to sign in issues....when signed into one it signs out the other and goes inactive I just wanted to delete one of them so this issue doesn't happen....why doesn't it give the option to delete ONLY these two accounts

1. Don't confuse "Apple ID" with iTunes Account ID. You can have many Apple IDs but only one iTunes account active at a time.
2. If you "changed" your iTunes account ID, you actually have 2 accounts - one under the old name plus the new name.
3. You can't merge the accounts - they remain separate. Apps purcahsed under the old account name will update ONLY WHEN THE PHONE IS SIGNED IN TO THE OLD ACCOUNT NAME and visa versa.
4. Likewise, you can sync only the apps, music, media purchased under the account the phone AND iTunes are signed in to.

Rhapsody Verizon Sign In Issues Username and Password

If you are trying to sign into Rhapsody.com or if you are current subscriber of Rhapsody through Verizon billing or a former user of VCast with Rhapsody, you will need to migrate your old account using the method described in this link:
https://help.rhapsody.com/entries/25066508-Verizon-sign-in-issues
It took me forever to find this! Hope it helps someone.
Max

Thanks for this
At some point, my logins started failing on and off on my pc and phone. After multiple resets, I could not get it to connect. I have the most recent client software and there is no indication anywhere that any action is required. Here's how it went for me
This link https://help.rhapsody.com/entries/25066508-Verizon-sign-in-issues gives an overview of the problem. I guess Rhapsody is revising it's account base. A more active notification progrm would have been helpful.
Using the link https://account.rhapsody.com/myacct/migration/verizon.html allows you to fix the problem. The web page asks for you mobile number, sends a code to the phone and puts up a page asking you to confirm the code. You get to use an email address as your login-id heareafter.
After this was done everything returned to normal and my quite extensive playlists etc remained intact.

Lync Sign in issue through Proxy

Hi All,
Not to be confused when said Lync Sign in issue through Proxy as it is unlikely that this is an issue with the proxy settings. Find it out yourself from the behavior below.
It is in fact a weird issue that I have come across.
Overall there are almost 30 Lync Users accounts.
And they are trying to authenticate to external Lync Server.
28/30 works fine through the proxy. Except for 2 user accounts.
The proxy settings are same for all the users and no individual configurations set.
Now, here is the interesting part. Go out of the network and authenticate this 2 user account to any of the workstation which is not going through Proxy, it works. Come back to the workstation which is going through the proxy and try again, it will work
now.
Now, I am interested in finding how exactly does Microsoft authenticates their Lync users. And what are the step by step procedure of User Authentication for Lync service. And why is this happening?
Just to add some more point here, these happens only with 2 specific accounts.
And if you try using these 2 accounts on any of the 28 working workstations, which is going through the proxy, the first time, it would still fail to get authenticated.
Can someone put a highlight on these behaviors? is there any user specific settings on the lync server?
Thanks for your inputs.

You can check the following blogs about Lync authentication process:
http://blog.schertz.name/2012/12/lync-2013-client-autodiscover/
http://blogs.technet.com/b/nexthop/archive/2012/11/28/lync-2010-client-authentication.aspx
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or
suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
You can enable Lync client logging to collect the log file to check the sign in process for these two users can’t sign in externally.
Lisa Zheng
TechNet Community Support

VZW URL coming up on the VZT Sign-In Page and the Email "Keep Me Signed In" issue

Hello All,
Here are two messages as it pertains to the VZW URL coming up on the VZT Sign-In Page and the Email “Keep Me Signed In” issue:
I’m a VZT customer and want to sign-in to my VZT account. Why am I being sent to a My Verizon sign-in page with a VerizonWireless URL (website address)?
Thank you for raising this issue, and it is always good to ask when you see something unexpected in an online experience. We are in the process of making some security enhancements and other changes to our wireline My Verizon site. At least during the early stages of this important process you may notice a verizonwireless.com URL at the top of your browser screen – this is normal.
I’ve selected the “Keep Me Signed In” function on the My Verizon sign-in page. It used to work on the old “verizon.com” URL (website address) sign-in page, but it doesn’t work on the new “verizonwireless.com” URL sign-in page. Why?
We apologize for your inconvenience. We are in the process of making some security enhancements and other changes to our wireline My Verizon site. “Keep Me Signed In” is one of the items being changed and is unavailable for some of our customers. This is a temporary situation until the function can be removed entirely.
Thank you for your patience while we work on the changes and enhancements to our wireline My Verizon site.

I have this too it's driving me crazy!

Sign in issue with Creative Cloud Desktop App

Error
There was an error with this action. Try again later.
03609ef9-3083-48b3-b374-035f743103c7

It seems you are getting a blank screen after signing in, try the following steps:
Close the Creative Cloud application if it's running.
Navigate to the OOBE folder.
Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE
Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder
Rename the opm.db file to opm_old.db
Launch Creative Cloud
Please ensure you enable the show hidden files and folder options.
Mac:
http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-f iles.html
Windows:
http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-ex tensions.html
Please let me know if still facing the issue
Thanks!
Ankit

Having sign-in (creative cloud wont update/open/forever signed out) issues? look here! (win7/8)

First download the latest version of creative cloud desktop here: https://creative.adobe.com/products/creative-cloud (you will need to sign in with your adobe id and pw),
Run the installer, itll get about 50% done and say you need to close a running instance of creative cloud,
Press "control+alt+delete", click task manager,
In applications tab close adobe creative cloud (**don't close the cc setup that you have just ran to 50%**),
In processes tab close anything related to adobe except the setup process, for me this was "core sync" and "adobe CEF helper" and "adobe CEP service manager" (they should be labeled as being adobe in the descritpion),
Close task manager, bring up the installer window that should still be at 50% and click "retry", it should now take a minute or two and finish installing to 100%,
Creative cloud will open automatically after install, I personally didnt need to login, it remembered my details and auto signed in .
Confirmed working on Win8 and was able to update my photoshop and illustrator without issue and its staying signed in! The process should be more or less identical on Win7. Hope that helps some people!

Hi,
Please refer to the help document:
Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM
Regards,
Sheena

Sign in issue with PS on Creative Cloud

Each time I try to sign in, I get an error:
Sign in Required
Our records show that this subscription is already active on another machine. To activate Adobe Photoshop CS6 on this machine sign in with your Adobe ID
I have activated it on one other machine - is this a problem?
If so, can I remotely deacitvate another one in preference to my current machine?

The Adobe licensing allows for you to have Creative Cloud applications installed on two computers. You should be able to activate Photoshop on your second machine. Have you actually tried logging in with your Adobe ID and password, or is this error occuring regardless?
(FAQ: How many computers can I install my Creative Cloud apps on?)

Adobe creative cloud cc downloading issues

Hi,
I signed up for and am paying for the Adobe Creative Cloud but for some insane reason it has never really worked on my Mac home computer as it's never really given me the option to download the CC versions only the CC (2014) or the trials and has just been an utter pain so I uninstalled all creative cloud stuff and just stuck with my CS6 programs with no problems even while still paying for the Creative Cloud but the other day I had a go at installing the CC software via Creative Cloud on my Mum's laptop and there were no problems whatsoever and I can't understand whats going on, I have been had 2 separate online chats with Adobe personal that both lasted over an hour or 2 and it has never been resolved. My friend has all the exact software (CS6 and now Adobe Creative Cloud) and she has never had a problem and the same Mac and iMac laptop so I don't get what's going on and am getting very frustrated for paying for a service I can't even use!!
Hope someone can help,
Ali

We can't know. You have not provided any exact system info or other technical details such as Internet connection, drive configuration, language settings and whatnot. That and of course nobody can tell you anything about your specific issues without some log files or similar info.
Troubleshoot Creative Cloud download and install issues
Mylenium

Folio Builder Sign-In Issues (yes, I know I'm the 1,000th person to post this!)

I'm about to go insane... I can't sign into the Folio Builder panel in InDesign CC (v9.1 x64). I must have been asked 12 times today to sign into CC, and accept the license agreement another 6 times.
I was signed into the Folio Builder panel most of the day with no issues, but now it won't let me. I get the sign in dialog, but when I enter my credentials, the dialog just goes away and nothing happens!
This isn't the issue where deleting the OOBE folder solves it (I tried that just to see, anyway). I had this happen last week and had to delete InDesign and completely reinstall it before I could sign in again. Just for the record, I only have CC programs installed, no other CS versions of anything... and I'm on a Windows 7 machine.
I'M GETTING SICK OF INSTALLING INDESIGN CC OVER AND OVER AND OVER AGAIN! Sorry, just a bit frustrated...
Is there any simple, long-term fix for this??
Help!!

I'm not signing into another Adobe account, I'm signing into another Windows account on my Windows 7 machine. So, I don't lose any folios, etc, as I'm still using the same Adobe ID to sign in.
I was having issues staying signed into Creative Cloud a while back as well, and I used the "create a new admin account" trick to solve my folio builder issues as well. See the post here: http://forums.adobe.com/message/5651099#5651099 The Adobe person provides links to creating new admin accounts for Mac and Windows users. Follow the instructions, and try this route if uninstalling and reinstalling InDesign didnt' work.
Also, just as a side note, I have been using the folio builder panel yesterday and today without any issues... so if you can't sign in, then it "probably" isn't a widespread issue. I know that doesn't make you feel any better, but I'm hoping this is a localized issue that Adobe can pinpoint and provide an accurate, repeatable solution for!

Sign up issue

When I go to pay for Creative Cloud it doesn't show my country (Australia) and it won't let me select a State/Province and therefore won't process the payment.
My information shows up fine logged in with my AdobeID.

I get caught in a loop signing up also;
At step 3 {join creative cloud}: adding payment card and all required fields, when i hit continue .. get straight back tostep 3 again.
- all field with red stars are filled in
- country is preset to australia but not an editable field for me (not box around it)
One weird thing is each time i try and get past step 3, its adds another {change} link at the end of step 2? {have 7 in a row now}
There is no feedback to which part its not liking.
Is there an issue with the special offer?

Creative Coud sign in issues

Similar Messages

Maybe you are looking for