Creative Soundcard Bug Thread

After spending a week and 3 - 4 hours a day trying to get my X-Fi Titanium Pro to work I have given up. My X-Fi card is now in the trash and I'm now running my onboard Realtek chip for sound. Just for the record I won't be buying any Creative products in the future unless Creative gets it together - actually I won't be buying any soundcards at all. Simply because I'm beginning to think it's actually a waste of money. Considering the many standards such as DirectSound (killed in Vista and 7), OpenAL, EAX, inhouse produced audio engines in games - I think that the overall best solution here and now is actually onboard audio. The main reason being poor driver support especially from Creative and the fact that many games is without EAX etc.
Anywayl - let's get to it!
"Rules" - this thread is for collecting all kinds of bugs with Creative soundcards and related drivers/software. This thread is not for discussing solutions or any other kind of discussion. This thread is only for bug reporting. Hopefully this thread?will grow large enough so even Creative can't avoid seeing it. Please be as specific as possible in your reports so this thread doesn't end up being a huge pile of crap.
This is my last post here at the Creative forum - please make good use of this thread. I will look at it from time to time.
Best of luck to all - and may the force be with us all.
FIRE AWAY!

SoNic2367 wrote:
By starting to produce hi-end gaming mices... :smileyvery-happy:
Where did you see Razer manufacturing sound cards? On their web site still only mices...
Message Edited by SoNic2367 on 03-09-200606:49 AM
Yes there is a great big lob off advert on they're home page

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    /sbin/fsck -fy
    /sbin/mount -uw /
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    Message was edited by: vertrider
    Message was edited by: vertrider

    this symptom caught me by surprise just the other day - luckily I had the root account enabled, which is not the default.  With the root account enabled, and an available Time Machine backup, recovery is really simple, straightforward and quick.
    For my situation, which may not be identical with those for all who may read this thread, the plist files which define for DirectoryService the users I have created, including my admin accounts, and the password hash files were deleted.
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    ls -l /Users/
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    also, just for fun, open the Accounts Preference Pane in the System Preferences, and see that none of your user accounts are listed.  What I found interesting is that the groups that I had created were still defined, it was just the user accounts that were deleted.
    Step 2.  now, for the meat of the recovery.  I recommend opening a pair of Terminal windows, one in which to look at the database directories, the other to look at the Time machine directories.
    in the "database" window, change directory to the user accounts area.  This is read-write-execute for root only, so if you are not able to cd to this directory, you'll need to wrap the commands in sudo.
    cd  /var/db/dslocal/nodes/Default/users/
    ls -l
    [non-root version of commands:  cd /var/db/dslocal/nodes/;  sudo ls -l Default/users/ ]
    the result should show a number of plist files, with many system users starting with an underscore, and only a few others:  daemon.plist, nobody.plist, root.plist
    Step 3. in  the "TimeMachine" window, change directory to the user accounts area from a recent backup, such as this one for my computer "Odin", backed up to TimeMachineDrive (this is a long path, not a two line entry):
    cd /Volumes/TimeMachineDrive/Backups.backupdb/Odin/2011-04-20-002126/Odin/var/db/d slocal/nodes/Default/users/
    then perform a directory listing:
    ls -l
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    you should see all the same plist files as in Step 2, along with the additional user accounts definitions for those accounts you originally created.
    to restore the definitions to your system, copy the missing plist files to the database directory used in Step 2. For a missing account file "test.plist", this would be:
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    [non-root version of command:  sudo cp -X Default/users/test.plist /var/db/dslocal/nodes/Default/users/ ]
    the command option "-X" keeps the extended attributes from being copied along with the file
    do the same for each missing plist file.
    Step 4. this step restarts DirectoryService, so it becomes aware of newly restored account definitions.
    killall HUP DirectoryService
    [non-root version:  sudo killall HUP DirectoryService ]
    note:  DirectoryService will recognize the new accounts after a reboot, even without the killall command being issued.  I just like to avoid unnecessary rebooting....
    now comes the fun part - open up the Accounts Preference Pane in the System Preferences, or close and reopen if already open, and voila, the missing accounts should all be shown again!  If you perform a listing of the /Users directory, you'll see the account names instead of UID numbers shown as owner of the account directories once again.
    ls -l /Users/
    Great!  ready to go, right?  Almost, but we have to fix the ability to log in for these accounts first, by restoring the shadow password hash files.
    Step 5. to restore the hash files, we need to know which ones belong to which account, and which directories to restore from and to.  So, in the 'database' window
    cd /var/db/shadow/hash/
    ls -l
    [non-root version:  cd /var/db/;  sudo ls -l shadow/hash/ ]
    in the "TimeMachine" window, assuming you are still in the var/db/dslocal/nodes/Default/users/ directory:
    cd ../../../shadow/hash/
    ls -l
    [non-root version, assumes you are in the var/db/ directory:  sudo ls -l shadow/hash/ ]
    you should see a bunch of files with filenames consisting of uppercase letters, numbers, and dashes.  To determine which file(s) belongs to which account, here is an example for the account "test":
    dscl . -read /Users/test GeneratedUID
    [non-root version:  same as root version of command ]
    result should look like:
    GeneratedUID: E7FBADC6-CFCB-4B31-88F9-BB6BD1FAEB52
    this long string identifies which hash file(s) belongs with the account "test"
    from the "TimeMachine" window, copy the hash file back to the system location:
    cp -X E7FBADC6-CFCB-4B31-88F9-BB6BD1FAEB52* /var/db/shadow/hash/
    [non-root version, all on one line: sudo cp -X shadow/hash/E7FBADC6-CFCB-4B31-88F9-BB6BD1FAEB52* /var/db/shadow/hash/ ]
    once this is completed for all the missing accounts, your system should be restored to exactly the condition it was in prior to the user accounts disappearing.
    in Solution 3 above, from illude, the file  /Library/Preferences/com.apple.preferences.accounts.plist is mentioned.  I believe this is a file that was generated in Mac OS X 10.4, and maybe 10.5.  I'm pretty sure that a clean fresh install of Mac OS X 10.6, on a new partition for example, will *not* have this file.  Therefore, it a) may not be present, and b) if present, may have contents that don't represent any accounts created since the installation of Snow Leopard on that machine.
    be that all as it may - I wish I'd found this thread topic when this first occurred for me. But since I managed a solution, I thought I'd share, in case anyone finds these methods useful.
    cheers,
    Roy

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    We value all our customers and would love to help resolve your issue. Would you like to arrange a callback with tech support? I can make sure the technician is a senior staff member that can offer more troubleshooting solutions. Let me know if you would like to schedule this, and what a suitable time would be.
    Thanks,
    Britt
    Like · Reply · 19 mins
    Adobe Creative Cloud Regarding Creative Cloud prices, it is noted on the purchasing page that some subscriptions offer "promotional rates for the first year only." Our full subscription terms can be viewed here: https://www.adobe.com/misc/subscription_terms.html
    -Britt
    Like · Reply · 18 mins
    ADOBE CUSTOMER: You see, that is EXACTLY how you should take care of a customer. Tell them they are wrong and have it NOT RELATED to a simple request to FIX a company software PROBLEM. Tell your customers that after FOUR months of unusability of your product, DAYS of the customer trying to fix the company problem, that your solution is give them TWO months FREE then JACK the price up for them! You MUST have thousands of people in LINE to YOU to get this celebrated DEAL!
    Like · Reply · 6 mins
    ADOBE CUSTOMER: I have a hunch some adobe board members are going to have fun with your conversation and offer, Britt. I would hush up now before you have to look for a different job because I know you mean well BUT you have no experience or skills solving a client's issues and in fact, you are hurting adobe's future earnings.
    Like · Reply · 2 mins
    Adobe Creative Cloud I apologize for the frustration regarding Adobe's pricing policy, Kee. Please let me know if you would like additional help troubleshooting the problem. We would love to locate the cause of the download issue and get this resolved for you.
    Thanks,
    Britt
    Like · Reply · 7 mins
    ADOBE CUSTOMER: The Russian cracked version of PS 2014 will have to do on another clients machine until you have a total new WORKING release. I'm tired of being your company's test pig, doing the boiler plate cleaner routines, and having the same failures. It's one thing to have broken software, but NOT acceptable to treat customers the way I have been treated, and then, be greedy on a remediation offer from you.
    You say,"We value all our customers."  Again, clearly NO ONE from the BOD has taught you that if you take care of the customer, then the customer will take care of adobe.
    You guys and gals have essentially asked for a fight, and a fight you shall have. good night.

  • ITunes 10.4 and Windows 7 bug thread

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    Now that Razer company is also producing its own high end gaming soundcard,how is Creative going to fend off the competitors?

    SoNic2367 wrote:
    By starting to produce hi-end gaming mices... :smileyvery-happy:
    Where did you see Razer manufacturing sound cards? On their web site still only mices...
    Message Edited by SoNic2367 on 03-09-200606:49 AM
    Yes there is a great big lob off advert on they're home page

  • Re: Creative Cloud - BUG Changing Installation Directory for Apps

    Where would one be able to find the manual installer? In CC itself or is there another place I should be looking?

    Branching this to a new discussion.
    Tina21 please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html for information on how to uninstall the Adobe Creative Cloud applications.

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