Creative, you have lost all faith in

For god sakes, I have sent my Zen Touch for repairs TWICE and TWICE I get a FAULTY PLAYER!!!!! =\
this is the seconnnddddddddd timeeeeee im getting hardware problem!!!!!
come on! this is just not fair, and EVERY TIME i have sent it it was gone for a whole MONTH!
so its 2 months in a row im without my player because you gave me a faulty driver TWICE
and NO i didnt do anything to the drivers. the first time i just tried to install a firmware and it told me HARDWARE PROBLEM and didnt even function, now i just opend it and it gave me the rescue mode screen even before i started it, i tried to install a firmware but it said "hardware problem" i tried everything in the rescue mode and all i get is "hardware problem"
i just needed to take out steam
and if you erase this post, it will only get me more angry and more dissapointed from you.

Letterbomb,
I see no reason to delete your post. You are not using curse words and are simply expressing your frustrations with the problems you have had. I'm sorry that you have not had a good experience with the RMA process. My suggestion would be to go ahead and contact support. I do not have access to the RMA records in your region, so I cannot look at your details directly, but let them know the situation and ask if there is anything they can do to get it taken care of more quickly. Make sure they know that this occured straight from the box and I would ask that the replacement be tested before shipping.
Daniel

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Creative, you have lost all faith in

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