Creative Zen X-fi Won't turn on

I just bought a Creative Zen X-fi 8 Gb. I got home and i plugged it into pc after installing the software. I copied there a few mp3 albums a charged it a little, then i noticed that its written in manual that is has to be charged for 4 hours before using. I haven't got that much time so i finished copying files, unpluged it and went to school. It was charged about 23%. I came home and i wanted to finish charging, but when i connect it to pc, i won't start charging, and Pc displays it in hardware as a ROM RECOVERY and i can't charge it or turn it on. Pls don't tell me its broken! I haven't even used it yet...

Drver wrote:
I just bought a Creative Zen X-fi 8 Gb. I got home and i plugged it into pc after installing the software. I copied there a few mp3 albums a charged it a little, then i noticed that its written in manual that is has to be charged for 4 hours before using. I haven't got that much time so i finished copying files, unpluged it and went to school. It was charged about 23%. I came home and i wanted to finish charging, but when i connect it to pc, i won't start charging, and Pc displays it in hardware as a ROM RECOVERY and i can't charge it or turn it on. Pls don't tell me its broken! I haven't even used it yet...
There is a RESET on the player. A small hole. Push a straightened paperclip into there & it should turn on.

Similar Messages

Creative Zen Nano Plus won't turn on!!!!Please h

For some reason, my 256MB Creative Zen Nano Plus that I've only had for three months has suddenly failed to turn on. I have changed the battery several times so I know it isnt that, but when?I press the power button, the 'creative' logo comes up for about 2 seconds with the blue backlight before switching itself off. When I plug my player in my creative media organiser on my computer through the USB though, it connects absolutely fine and I can upload my media files, its just literally turning it on that is such a problem. I can't explain why its doing this, the only thing I'm thinking of is that it was in my handbag for about 6 weeks without being touched so I'm not sure if something in my bag could've damaged it's But I'm worried because I'm not sure if my player is under warranty as?I don't have the warranty sticker on the back of, only a number and a bar code?Can anyone possibly help as I've been everywhere to try and get it fixed but no one knows whats wrong!?Thank you?Laura.

Can you still connect your player to your PC? If so then you can reload the firmware. Go to the Support, Downloads page for the Nano Plus and download the firmware from there. Make sure you click on the Show Details link as that explains how to carry out the reload.
PB

Zen Sleek Photo won't turn

My Zen Sleek Photo won't turn on period. I'm kind of scared because I just bought it and finished getting all my music on it. I tried putting the charger in because that usually turns it on but that didn't work. I tried holding down the on button. I tried to access it from the computer with the USB cord and that didn't work. So if anyone has any help please tell me.

Try resetting it, with a paperclip (put it into the reset hole and you should feel a very small "button" to press with it).
Leave it charging for a while aswell, in case it has run completely out of power. If it still doesn't work after trying those two things, then I would definitely recommend contact Customer Support directly, as there could be a problem with the unit.
Cat

My Creative Zen MP3 player won't sta

Hi. I just got my mp3 player and now I'm having problems with turning it on. I've done everything that the usermanual says, but everytime I plug it out from the charger, it won't start. I charged it for 2 hours, like the book says, but it still won't start. Is there someting I can do that the manual doesn't say anything about?

I had the similar experience and this is what I wrote in the previous post._______________________________I purchased my Zen Vison M last night and plugged into a computer USB port to start charging (after installing the software, of course). The charging was very very slow - after 3 hours of charging the unit still won't turn on. I then went to RadioShack and purchased an A/C adapter, set it to 5V (2A capacity) and used it to charge the unit. Within 2-3 hours, the Vision M was almost fully charged. I then updated the firmware. The unit is fully charged now. I am so pleased with this purchase. Hope this experience helps you. Good luck.

My Zen V Plus won't turn o

It turns on when i plug it into the USB cord but when i go to turn it on myself with the button it doesn't turn on!
HELP?
IS IT BROKEN?

kahuna wrote:
klifford wrote:
same thing happened to me but with the ZEN MICRO!!! How do i fix it's!?!?!?! I think i am pressing the right reset button, but nothing happens. Does this mean my battery ran out? How can i tell if my battery runs out?
To my knowlege the is no reset button on a micro - what button are you pushing?Do you get a blue glow around the edges of the player when it's plugged in?
Yeah i get the blue glow when it is plugged. The thing i was pushing was this really tiny hole to the right of the usb. O wait is that a microphone i didnt see the picture earlier. Anyways, its just that no matter how hard i push the "turn" on button to the left, it won't turn on.

Creative zen vision:m will not turn

ok. so i got the creative zen vision:m mp3 player for Christmas and has been working just great until now. i plugged it into my charging accessory (http://creative.com/products/product.asp?category=3&subcategory=57&product=5050 ) yesterday and today i unplugged it and now it will not turn on. it was low on battery so i plugged it in...is that a reason for it to die
!!! i've tried the power and reset switches multiple times, as well as the combination for the maintenance menu. it still doesn't turn on. if i plug it into either the regular mp3 player to computer or mp3 player to wall power adapter all that happens is that the power led on the top blinks every few seconds. the display doesn't turn on or display that it's "charging" and when i plug it into the computer it doesn't recognize it. why isn't it working

I had same problem with my 30gb ZVM.
I had run down the battery a lot, but not to the point of the unit actually shutting itself down. So I?plugged into PC for hours;?charging icon?blinking away as usual. Thought everything OK until I disconnected and?would not turn on. The power on blue light by the switch would only flash briefly and then . . nothing. However - I then went into recovery mode - no problem - by hitting reset button as per instructions. Could see the battery icon showing no charge. Since that seemed to rejuvinate it I then exited?that mode and tried charging again. This time it took a charge and several hours later showed full battery charge. But then I made the biggest mistake ever - decided to update the firmware because of the charging problem. So I followed directions EXACTLY - downloaded new Firmware file onto PC first so it was ready to go, and then made the fatal mistake of going into Recovery mode and selecting the Update Firmware option - all as per instructions on-line and in user guide. The ZVM then immediately erased current version in player, and then said "ready for firmware update".
So I assumed - since no further instructions were given - that I had to connect unit back to PC and run the downloaded firmware file. When I did though the ZVM was no longer recognized by the software - kept telling me that no unit was connected. Unit showed in Device Manager, but not seen by WIndows Media or Creative Media Explorer. This then started the wasting of 2 days (so far) of my life trying to get firmware re-installed. Unit is now totally DOA because it has no firmware installed, and the Creative software on my PC will not update the firmware because it does not recognize a player which has no firmware installed. What were they thinking? See my post on this problem from earlier today.
From several calls into customer "service" I was told that I could have updated firmware just by running the downloaded file when the ZVM was normally connected - did not have to go into Recovery mode. That's nice to know now, and would have been critical to know 2 days ago - but why did the documentation say absolutely nothing about that? It only said this could be done through Recovery. Now I understand why so many posts about Creative are from totally frustrated users wasting their li'ves fighting with awful software and bad documentation. Great player - terrible documentation - awful software.
So my advice to you is:>?try hooking up to you PC and see if unit charges that way, instead of through charger.2> If no luck - go into Recovery mode by hitting reset button as?per?instructions. If you can get there,?select Reboot and then shut off. Hook up to charger again and see what happens.3> If still no luck - sounds like unit is still under warranty. Call Customer Service (405) 742-6622 and ask that they send UPS Call Tag to pick up unit from you to be sent back for repair. I am guessing that this player does not like to have the battery heavily discharged, somehow related?to?asoftware issue as well (surprise surpirse).
Will probably be fixed in future firmware update. Good Luck

Creative Zen V Plus won't sync with Windows Media Player 11?

My Zen V Plus won't synchronize with Windows Media Player . I plug it into the USB, then an error message pops up in WMP that says "WMP has encountered a problem and needs to close" but if I just move the window aside WMP works fine. I then click 'sync" and it says "preparing to sync" but doesnt move beyond that. I have synced with WMP before, this problem has recently started occurring. I have all the firmware updates on my player, I don't know what is causing this problem.

Stricker: As our disclaimer on several different parts of this forum and the register/sign up page states:
[color="#FF0000">
"These forums are primarily intended for user interaction. Read more."
The moderators and administrator can not do technical support here, we are only here to enforce the rules (like not cursing.)
Gi'ven the problem you describe, it would seem your best bet at this point would be to contact Customer Support. I doubt there is much the users here could help you with given your problem. If email support hasn't answered, did you get the automated reply? If so, did you reply to it's You won't get an advisor till you reply to the automated email, otherwise it is assumed the automated system solved your problem.
Good luck,
DaleMessage Edited by Dale-CL on 04-6-2007 0:43 AM

Creative Zen Vision M won't power up. Doesn't even show LED lig

I received a Creative Zen Vision M as a Christmas gift last year. Worked fine for about 3 months, then I started having repeated freezing problems. Fixed those, but eventually the unit just died. No indication of any power. Not even the blinking light. Went to Best Buy where it was purchased, but they could not help. Best Buy tried to find a purchase record, but no luck. After giving up on it for a few months, I thought I'd try again today. I've had it connected by USB for the last 7 hours, but no luck. So what can I do now I like the Creative Zen products (I have had no problems with another Creative MP3 player), and I'd love to get this player working again because I enjoyed watching movies on it in flight.
Your thoughts would be appreciated.

This happened to me once, so I purchased a new battery, then left it plugged in for a few hours after that.
It froze when I started it up, but when I reformatted it, everything worked fine again.
That may or may not help, sorry.
Good luck =]

Zen Stone Plus won't turn

Hi,I recieved a new zen stone plus for christmas and it told me to charge it for at least 3 hours.Well...it's been 2 days and I can't get it to respond or turn on. It responds when i plug it into the usb and it says it's charging, but the light never blinks. It just keeps charging.When i hit menu, it does nothing at all.Any ideas?

One might want to read this thread..... right here..... http://forums.creative.com/creativelabs/board/message?board.id=dap&thread.id=2477
You know, the one that is stickied.....
More specifically, this part.......
"Battery - Lithium-Ion Polymer
#. Battery won't charge "out of the box" new player.
A. First, read above "Getting Started"
B. Next, try a different USB mini cable.
C. Next, there is a battery manufactuer's failure rate < %, in which the Lithium-Ion Polymer battery refuses to charge.
Creative, ships the Zen MP3 players with no charge so there is very small probability that? you could have one.
I call it the "Deep Six Discharge Battery" Call / Contact Creative.
#2. Battery won't charge properly after using the player for some time.
A. When you plug in your player into the USB port via mini USB patch cable, the connection resets the player to the "docked screen" with the battery level gas guage , in the right hand corner.
Sometimes this action does not reset the player properly but there is no indication to you that the player is charging.
Just disconnect/connect the USB cable again.
B. Sometimes, the Zen player gets confused and you have to do a Recovery Mode "paper clip reset" which forces the player into a "special menu screen" to clean-up the player and to reset the player which allows showing the "docked screen" while charging the unit. See Zen User's Guide for explicit instruction und FAQ.
C. Since the Zens came out late in 2007, the maximum of 300-500 charge/discharge should not apply YET? but users beware, as with any other Lithium-Ion Polymer battery it will not charge fully "like new"? because of a " fixed shelf life" (2-3 yrs)?OR too many charge/discharge cycles. A battery replacement is in order."
There is a reason why that thread is a sticky guys. You're supposed to read it.

HELP! Brand New Zen Stone Plus WON'T TURN

Just received the product today, downloaded and installed the latest software. Charged the unit for 3 hours and successfully loaded mp3 onto the player. Following every direction and clicked the "safely remove hardware" option. All ready to go... press the on/off button... NOTHING HAPPENED! No screen! LED light did not turn on! NOTHING!
So went to Creative site and follow the "fix it myself" direction, reset the player did not work, formatting the player did not work. There is no firmware download available for Zen Stone Plus (only Zen Stone), so I could not try that option.
I am starting to think there is a defect in my player. Do you guys have any suggestion on what I should do? Does any know how to contact Creative's US customer support (email address and/or phone numbers)? And please don't refer me to the 3 dollars to 30 mins support because I already spent money expecting to buy a non-defecti've product.
I tried looking for the customer support number before posting this message. I did not know Creative have such a poor customer support system! I clicked the "email support" on its site and it directed me to some "fix the player yourself" page (I also tried those solution but did not help), and does not lead to any customer support number! HORRIBLE!Message Edited by misellu on 07-3-20070:6 PM
****** UPDATE*********
Thanks for everyone's suggestions.
Since I didn't want to spend more time to fuzz over a defecti've product, I returned my Zen Stone Plus to Amazon (I did this because I know sending it to Creative would take much longer time before I receive a replacement). Amazon sent me a new one in about 3 days at no charge (and free return shipping). The new one works fine now and does everything its suppose to do (so far...).
Just like I wrote it when I posted the problem, I tried different time intervals and it still wouldn't turn on. I couldn't have lock the unit because it requires power on to turn on the lock (which I was unable to turn on the unit).
The lesson I learn here is think about the product's customer support and where I am buying from before purchasing anything online. I would definitely think twice before buying Creative's products again.
Message Edited by misellu on 08-05-200702:2 PM

mine wont turn on after almost two weeks since i bought my player. i went to the store where i bought my player, asked them to replace my player right there and then (because i firmly believed that it was a factory defect) but to no avail. so i let the creative support checked my player and voila! my player was infected with WORM VIRUS!!! they fixed my player, deleted the virus and was all set after 2weeks. i scanned my computer, found A LOT OF WORM VIRUS, deleted them before connecting my player to this computer. after transferring files to my player & disconnecting it from this pc, it wont turn on again!! and i havent used it for at least 0mins since i got it back! darn!! i'm gonna return it again to the storea and ask for creative support's help again. does anybody know if there is an anti-virus available for zen products?

Zen Micro 5GB Won't Turn On Using The Switc

Hi had my Zen Micro 5GB since xmas 05 and never had a problem until 2 weeks ago when my headphone jack came loose and my sound became absolutely rubbish. Found a guide on the internet and fixed the problem by soldering the joins. Now works fine. But however jus 20mins ago i uploaded some new songs to it using the Creative organizer, no problems. Unplugged after transfer completed. I listened for about 5-0 mins and then turned it off. Came back and it now does not turn on at all using the switch!!!!. The only possible way to turn it on is to use the USB cable which is frustrating when your at school or out and about. Is there any possible way to fix my problem? If so any help will be grateful?Thanks?Ben?30th March 2007 - Just taken apart the power switch, and found a small rectangular shaped clip (with 2 indented grooves in v-shapes). Has his clip got a perticular place to go and if so where?Any help would be grateful?Thanks BenMessage Edited by BenBarber77 on 03-30-200709:29 AM

Try going into Recovery Mode first, and try the options there.
Try Clean Up first. If the player still works on the PC (ie you can access it there), then you could try Reload OS aswell, and then load a firmware onto the player from the PC. Otherwise it does sound like it's faulty, there is not much I can advise other than speaking to Customer Support about a possible repair.
Cat

Zen Micro 5GB, Won't turn o

Hey guys,
I bought a zen micro 5GB back in June of 05, its obviously past the 60 day warrenty and im trying to advoid a $20 session which might not even solve my issue....
A week ago the player stopped turning off. I am able to turn it on with the power tab, play music, charge it, everything its supposed to except power it off. The only way for me to do so is to take out the battery casuing me to rebuild my library constantly.
Does anyone have a makeshift fix for this? Does anyone have a similar problem and can give me insight as to what creative can do and how much it will cost? Any other ideas?
I called support and they will not give me an estimate unless i pay the $20 phone session charge...
I still have the orig box, receipts, and information that came with the product. There is little to no wear on it as i ONLY use it to upload music from my pc then play it on a personal stereo system i have in the house.
ThanksMessage Edited by forcex on 03-08-200603:06 PM

Try going into Recovery Mode first, and try the options there.
Try Clean Up first. If the player still works on the PC (ie you can access it there), then you could try Reload OS aswell, and then load a firmware onto the player from the PC. Otherwise it does sound like it's faulty, there is not much I can advise other than speaking to Customer Support about a possible repair.
Cat

Zen Nano Plus Won't Turn

Hi Again, This is my/our first message to this forum after doing a long search and reading. I added to the bottom of another tread of the same title hoping to receive a response and keep that tread ali've and growing with knowledge. Please reply to either that tread which has some links on it that might be of use or to this tread. Later I will play with how to link to this other tread and add it below. OK here is my edit which hopefully works to link you to that other tread. http://forums.creative.com/creativel...d=68897#M68897 My wife, the main frustrated user, downloaded some fix on your site (driver I think) and it killed this piece of crap. She downloaded a fix because on book play back the tracks would every so often go out of order and other trys to stop this didn't work. Anyway the problem is: .. Dave Message Edited by ldelm on 09-05-200707:6 AM
Message Edited by ldelm on 09-05-200707:20 AM

Hi Still no reply to my messages. Is anyone home I see a new restricted-entry tread by Creative "CAT" on a New MP3 Player Recovery Tool. http://forums.creative.com/creativel...ssage.id=98778 Anyone have any idea if this will work on a player that doesn't even come on Zen Nano Plus 52KB Dave P.S. I will try the tool later if no one replies to this message or is even home on this listMessage Edited by ldelm on 09--200707:09 AM
Edit-2 to add in link to CAT's message
Message Edited by ldelm on 09--200708:07 AM

Creative Zen 8gb won't respond and just flashes blue li

Hi,
My 8gb creative zen mp3 player won't turn on and is not responsi've at all. The only response I get is when I plug it into the computer, where a faint blinking blue light flashes near the power button. However, even this blue light stops flashing after a period of time. I've tried resetting the mp3 player, and I've left it plugged to the computer to recharge if that was the problem, but still nothing.
Computer does not detect a playing device either.
Any help would be great!

My Creative zen 4gb can only be turned on when I connect it first to the computer, and after that, I can turn it on without the use of a computer. But if I don't use for a few hours, it won't turn on again, and I have to connect it to the computer again. Even if battery is full, I get the same problem. ?I've also used the recovery tool. Still same problem. Any idea how I can fix this?

Creative zen 4gb won't turn on manually and acting stra

My Creative zen 4gb can only be turned on when I connect it first to the computer, and after that, I can turn it on without the use of a computer. But if I don't use for a few hours, it won't turn on again, and I have to connect it to the computer again ( I can turn it on again, if I had just turned it off though). Even if battery is full, I get the same problem. ?I've also used the recovery tool to update the firmware, nothing's changed.
I've also done a clean up and reboot of the player. I still have the same problem. I've also noticed now, after doing all these things that when I play music, after a few songs, maybe 30-40 minutes after, it turns off by itself, and if I get to turn it on, it'sdoes a rebuilding of the files. ?Any idea how I can fix this? I've only had this player for a month or two only. I haven't done a format though... Thanks.

hello, sorry, i dont think i made myself clear. I meant by pulling on the on button for a split second will either make my device flash a blank white screen, or the side of device will display blue( like it will if the device was on) ?and the sound will fuzz for a sec, but neither of these will result in the device starting up. i just want the wonder if that is normal and will that damage the device.
ps.
i already know The correct way to start up my device is to pull down on the button for 2+ secs.

Creative Zen X-fi Won't turn on

Similar Messages

Maybe you are looking for