Credit card payment not cleared
Hi all,
User processed the credit card payment on jun 11/14 but in the sap still it is showing as open item please give me your suggestions what would be the reason,is there any thing we need to check in the sap please advise
Hi Anil,
Is it related to T&E?
Is your company using AMEX ? How the credit card payments are done to the card vendor and how the credit card statements are coming into the SAP System ?
Can you please explain the step by step process, which you are following ?
Regards
Mohit
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Fraudulent Billing-Online Credit Card Payments not acknowledged by Verizon
Hi,
I made 2 online credit card payments in August 2013 for $145, I also made a online check payment. My Verizon account only showed the check payment and not the credit card payments eventhough I was charged for these payaments. I talked to a Verizon rep and was told to fax the credit card statements which I did. I was then told that they were not visible. So, I faxed it again. Another Verizon rep stated acknowledged the payments and this was resolved.
A few days later I got a call from the original Verinzon rep stating that they are still having issues with the bank statements and that the payments are not visible. I thought she was confused and didn't understand that this was already resolved. Why did the second Verizon rep see the proof of payment and the first one didn't I will not understand. So, I contacted Verizon again and got a 3rd rep who was completely rude and gave me a hard time stating that there was nothing entered in the computer stating that a bank statement was required and that I had to pay $145 again! I just hung up and called back again and got a 4th rep that was more supportive. She provided me with an email address to fax the bank statements which I did right away. I thought this was finally resolved. Yeah right.
Weeks later, I get an e-mail from the Verizon Finace team stating that they are still having issues and that I need to request additional documentation besides the bank statements from my banks. After months of research on Verizon's end, I was given 10 days to get this documentation or the case will be closed. I contacted the banks and they didn't understand why the bank statements were not enough. I've literally spent hours at work and so much time trying to get this resolved. I'm so beyond stressed out.
I provided the bank statements again to Verizon-Notificaiton, but I have not heard back. The $145 is still on my account balance and I refuse to be double billed. This is just not right. I plan to contact an attorney about this. The bank statements clearly show that I was charged $145. It's not my fault that you can't locate payment. I will not pay an additional $145.
Can someone help me?Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution. -
Urgent: Credit Card Payment Not working
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I am paying for a yearly subscription in the sum of INR. 25,920.00. I tried making payment twice. Unfortunately, as soon as I hit the Confirm Membership Button, the processing icon (4 squares) keeps animating for quite a long time (10 - 15 mins). As a result, nothing happens. Can you please check?
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-try some steps such as changing browsers and turning off your firewall
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http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
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Clearing credit card payment account
Credit card order was created and then cancelled. The credit card service never cleared the transaction. How can the payment card account be cleared? We ae not able to use the FCC1 transaction. ALso don't want the ammount to go back to the customer as open item.
Hello.
It seems that the usual process is to pay the vendor (card provider) by Direct Debit. In which case, it is practical that the invoices remain blocked so that you do not end up paying the vendor twice (via DD and via your own payment program). The invoice will be cleared off against the DD payment on the vendor account once the bank statement has been uploaded into SAP.
Cheers
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Credit card payment with eway returns "invoice number not found" on BC
dear all,
I am currently working on the payment gateway of pared.com.au. the problem we're having is that every credit card payment gets redirected to the "Credit Card Payment Fail" page, although the payment was marked as successful on eway.
eway transaction details stated "response code: 00", response text "transaction approved".
however, the CC payment fail page stated:
"there was an error processing your credit card. please correct this and try again.
invoice number not found: . please go back and correct this."
strangely enough, the order is perfectly recorded as successful order in BC (customers -> orders).
any help would be much appreciated - i've been looking at this for hours but i'm getting nowhere. thanks everyone!
please find the checkout page HTML below for reference (country selection omitted to save space):
<form id="catwebformform42059" name="catwebformform42059" onsubmit="return checkWholeForm42059(this)" action="/FormProcessv2.aspx?WebFormID=10850&OID={module_oid}&OTYPE={module_otype} &EID={module_eid}&CID={module_cid}&CC={module_urlcountrycode}&Referrer={mo dule_siteurl,true,true}&SAR=False&PageID=/thankyou.html" method="post" enctype="multipart/form-data">
<div class="form">
<div id="step1">
<div class="item"><label>Title</label><br />
<select class="cat_dropdown_smaller" id="Title" name="Title">
<option value="3" selected="true">MISS</option>
<option value="1">MR</option>
<option value="2">MRS</option>
<option value="4">MS</option>
</select> </div>
<div class="item"><label>First Name</label><br />
<input type="text" class="cat_textbox" id="FirstName" maxlength="255" name="FirstName" /> • </div>
<div class="item"><label>Last Name</label><br />
<input type="text" class="cat_textbox" id="LastName" maxlength="255" name="LastName" /> • </div>
<div class="item"><label>Email</label><br />
<input type="text" class="cat_textbox" id="EmailAddress" maxlength="255" name="EmailAddress" /> • </div>
<div class="item"><label>Company</label><br />
<input type="text" class="cat_textbox" id="Company" maxlength="255" name="Company" /> </div>
<div class="item"><input type="button" name="next2" value="Next" onclick="display_next2();" /></div>
</div>
<div id="step2" style="display: none;">
<div class="item"><label>Shipping Address</label><br />
<input type="text" class="cat_textbox" id="ShippingAddress" maxlength="500" name="ShippingAddress" /> </div>
<div class="item"><label>City</label><br />
<input type="text" class="cat_textbox" id="ShippingCity" maxlength="255" name="ShippingCity" /> </div>
<div class="item"><label>State</label><br />
<input type="text" class="cat_textbox" id="ShippingState" maxlength="255" name="ShippingState" /> </div>
<div class="item"><label>Zipcode/Postcode</label><br />
<input type="text" class="cat_textbox" id="ShippingZip" maxlength="255" name="ShippingZip" /> </div>
<div class="item"><label>Country</label><br />
<select class="cat_dropdown" id="ShippingCountry" name="ShippingCountry">
<option selected="true">-- Select Country --</option>
</select> </div>
<div class="item"><input type="button" name="next3" value="Next" onclick="display_next3();" /> <input type="button" name="back3" value="Back" onclick="display_back3();" /></div>
</div>
<div id="step3" style="display: none;">
<div class="item"><input type="checkbox" id="sameas_shipping" name="sameas_shipping" value="1" onchange="handleChange(this.value);" /> Billing is same as Shipping<br />
<div class="item"><label>Billing Address</label><br />
<input type="text" class="cat_textbox" id="BillingAddress" maxlength="500" name="BillingAddress" /> </div>
<div class="item"><label>City</label><br />
<input type="text" class="cat_textbox" id="BillingCity" maxlength="255" name="BillingCity" /> </div>
<div class="item"><label>State</label><br />
<input type="text" class="cat_textbox" id="BillingState" maxlength="255" name="BillingState" /> </div>
<div class="item"><label>Zipcode/Postcode</label><br />
<input type="text" class="cat_textbox" id="BillingZip" maxlength="255" name="BillingZip" /> </div>
<div class="item"><label>Country</label><br />
<select class="cat_dropdown" id="BillingCountry" name="BillingCountry">
<option>-- Select Country --</option>
</select> </div>
<div class="item"><input type="button" name="next4" value="Next" onclick="display_next4();" /> <input type="button" name="back4" value="Back" onclick="display_back4();" /></div>
</div>
</div>
<div id="step4" style="display: none;">
<div class="item"><label>Work Phone Number</label><br />
<input type="text" class="cat_textbox" id="WorkPhone" maxlength="255" name="WorkPhone" /> </div>
<div class="item"><label>Shipping Instructions</label><br />
<textarea class="cat_listbox" id="ShippingInstructions" name="ShippingInstructions" cols="5"></textarea> </div>
<div class="item"><input type="button" name="next5" value="Next" onclick="display_next5();" /> <input type="button" name="back5" value="Back" onclick="display_back5();" /></div>
</div>
<div id="step5" style="display: none;">
<div style="width: 100%; float: left;">
<div style="width: 52%; float: left;">
<div id="paymentdiv">
<div class="item"><label>Name on Card</label><br />
<input type="text" class="cat_textbox" id="CardName" name="CardName" /> • </div>
<div class="item"><label>Card Number</label><br />
<input type="text" class="cat_textbox" id="CardNumber" name="CardNumber" /> • </div>
<div class="item"><label>Card Expiry</label><br />
<select class="cat_dropdown_smaller" id="CardExpiryMonth" name="CardExpiryMonth">
<option value="1" selected="true">Jan</option>
<option value="2">Feb</option>
<option value="3">Mar</option>
<option value="4">Apr</option>
<option value="5">May</option>
<option value="6">Jun</option>
<option value="7">Jul</option>
<option value="8">Aug</option>
<option value="9">Sep</option>
<option value="10">Oct</option>
<option value="11">Nov</option>
<option value="12">Dec</option>
</select><select class="cat_dropdown_smaller" id="CardExpiryYear" name="CardExpiryYear">
<option selected="true" value="2012">2012</option>
<option value="2013">2013</option>
<option value="2014">2014</option>
<option value="2015">2015</option>
<option value="2016">2016</option>
<option value="2017">2017</option>
<option value="2018">2018</option>
<option value="2019">2019</option>
<option value="2020">2020</option>
<option value="2021">2021</option>
</select> • </div>
<div class="item"><label>Card Type</label><br />
<select class="cat_dropdown" id="CardType" name="CardType">
<option value="1" selected="true">Visa</option>
<option value="2">Master Card</option>
<option value="3">Bank Card</option>
<option value="4">American Express</option>
<option value="5">Diners Club</option>
<option value="6">JCB</option>
</select> • </div>
<div class="item"><label>CCV Number</label><br />
<input type="text" class="cat_textbox" id="CardCCV" name="CardCCV" /> • </div>
</div>
<!-- paymentdiv -->
<div class="item"><label>Amount</label><br />
<input type="text" class="cat_textbox" id="Amount" name="Amount" /> • </div>
<div class="item"><input type="submit" class="cat_button" id="catwebformbutton" value="Submit" /> <input type="button" name="back6" value="Back" onclick="display_back6();" /></div>
</div>
<div style="width: 47%; float: right;">
<div class="item"><label>Payment Method</label><br />
<input type="radio" class="PaymentMethodType" onclick="ShowCCFields(this.value);" checked="true" value="1" name="PaymentMethodType" />Credit Card<br />
<input type="radio" class="PaymentMethodType" onclick="ShowCCFields(this.value);" value="5" name="PaymentMethodType" />PayPal<br />
</div>
<div class="item"><img alt="GlobalSign SSL Site Seal" src="/CatalystImages/globalsign-ssl-site-seal.gif" /> </div>
</div>
</div>
</div>
<script type="text/javascript" src="/CatalystScripts/ValidationFunctions.js"></script>
<script language="javascript" type="text/javascript">
//<![CDATA[
var submitcount42059 = 0;function checkWholeForm42059(theForm){var why = "";if (theForm.FirstName) why += isEmpty(theForm.FirstName.value, "First Name");if (theForm.LastName) why += isEmpty(theForm.LastName.value, "Last Name"); if (theForm.EmailAddress) why += checkEmail(theForm.EmailAddress.value); if (!theForm.PaymentMethodType || getRadioSelected(theForm.PaymentMethodType) == 1) { if (theForm.CardName) why += isEmpty(theForm.CardName.value, "Name on Card"); if (theForm.CardNumber) why += isNumeric(theForm.CardNumber.value, "Card Number"); if (theForm.Amount) why += isCurrency(theForm.Amount.value, "Amount"); } if (theForm.PaymentMethodType) why += checkSelected(theForm.PaymentMethodType, "Payment Method");if(why != ""){alert(why);return false;}if(submitcount42059 == 0){submitcount42059++;theForm.submit();return false;}else{alert("Form submission is in progress.");return false;}}
// Credit Card info is not required if paying by PayPal, Hosted Credit Card, COD etc
function ShowCCFields(val) {
if (!document.getElementById('paymentdiv'))
return;
if (val != 1)
document.getElementById('paymentdiv').style.display = 'none';
else
document.getElementById('paymentdiv').style.display = 'inline';
//]]>
</script>
</div>
</form>
</div>This answer from Support cured the problem...
Gaurav Sharma (Adobe Business Catalyst Support)
Feb 20 04:12 (EET)
Thank you for contacting us!
I just see your online shop purchase form, which contains update credit card fields,
http://screencastmb.worldsecuresystems.com/img/2013-02-20_1309.png
As per the field description, it's used fo rupdating CC details, not for purchases.
Remove that system field and reinsert the form, and it should then work
Kind Regards -
Our Singapore VISA Credit Card is not accepted as a valid Payment card b the Swiss APP Store…..
We left Switzerland and therefore canceled your Swiss mastercard ….
An idea's`Hi ..
You posted in the, "Setting Up Apple Pay" community, so if you are tryiing to setup Apple Pay, be aware, it's limited to the U.S. only.
Set up and use Apple Pay
If it's not an Apple Pay issue, try this support article > Can't change the country of your iTunes Store, App Store, iBooks Store, or Mac App Store account -
I have already created an Apple ID. I tried to sign in on iTunes, but it said I have not yet used this ID with iTunes. It then directed me to the billing page. There was no option "none" for the credit card payment. It will not let me continue without entering one in.
- Add a credit card or other payment method like redeeming an iTunes gift card.
- Create a NEW account using these instructions. Make sure you follow the instructions. Many do not and if you do not you will not get the None option. You must use an email address that you have not used with Apple before.
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card -
I want to change my credit card payment but when I signed in,the itunes always said "This apple ID has not yet been used int the itunes store." And when i clicked the review button, the create apple id appears. Can someone pls help me? Thanks.
FAQ apple id http://support.apple.com/kb/HT5622?viewlocale=en_US
http://support.apple.com/kb/HT1311 -
Hello ,
I will like to change my payment information but my new credit card is not American , Is Canadian .How can i change the country on my billing info? I cant seam to be able to do it .
Thanks a lot for your help ,What country are you in ? If you are in the US then you can only use the US iTune store, and you can't use a Canadian credit card with the US store - a credit card needs to have been issued by a bank in the country where you are.
If you are in Canada then remove your old credit card from your account and then update your country/region and billing address on your account e.g. by tapping on your id in Settings > iTunes & App Store on your phone and 'view Apple id' on the popup, or via the Store > View Account menu option on your computer's iTunes -
Cash journal - Credit card payment
Hello colleagues,
Want some light in posting CR/DR card payments in AR... Cash journal does not accept this payment method...
Any help is highly appreciated.
THnks,Dear Javier,
I'm also interested in this topic. We have already set up credit card payments with SD and FI at our client. In this case, the credit card will be authorized with the sales order in SD. With the billing document, the credit card data is transferred to the respective FI-document (posting to an G/L credit card clearing account). The open item on the customer account will directly be cleared in the same posting. The G/L credit card clearing account will then be settled via transaction FCC1 (meaning the data will be electronically transferred to the credit card company).
There is however now the requirement to evaluate whether it's possible to post invoices with credit card payment directly in FI without SD integration. Do you know whether it's possible to enter credit card information directly in the FI document? I know that you can see payment card data in the FI document when it comes from SD via Extras -> Payment Card Data but I wasn't able to enter it somewhere like in FB01.
Did you find out that this is in general not possible?
Thanks & best regards,
Felix -
I live in Colombia, my apple ID and iTunes account are set in Colombia, but each time I try to register my Colombian credit card it tells me my credit card is not valid for the store. How can I fix this?
credit card it tells me my credit card is not valid for the store.
Hi Don ...
"Although you can browse the iTunes Store in any country without being signed in, you can only purchase content from the iTunes Store for your own country. This is enforced via the billing address associated with your credit card or other payment method that you use with the iTunes Store, rather than your actual geographic location."
From here > The Complete Guide to Using the iTunes Store | iLounge Article
The iTunes and Mac App Store are one in the same.
And check out this support article here > iTunes Store: My credit card's security code or zip code does not match my bank's records -
Every time I try to download a free or paid app or in iTunes
it asks me for a credit card. (Which i don't have one)
How can i download free apps without a credit card and not reset my apple ID?
I already put in 20$!!!!!How to Get Apps From the App Store Without a Credit Card
http://ipadhelp.com/ipad-help/how-to-get-free-apps-from-the-app-store-without-a- credit-card/
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
http://support.apple.com/kb/ht2534
If None is not available - On your computer launch iTunes and click "iTunes Store" in the left navigation pane. Click the "down arrow" next to your name at the top right side of the page and click "Account." Enter your username and password and click "View Account" to log into your account information. Next to your Payment Type, click "Edit." Select the "None" button and click "Done." Confirm that your card has been removed by returning to the Apple account information screen. Under Payment Type, it should say that there is no credit card on file.
Cheers, Tom -
Can't Remove Credit Card Payment Information.
I recently left a family in Family Sharing so that I could disconnect my credit card information from my iTunes account. I had selected 'leave family' and 'stop family sharing', yet when I access my Apple ID via the iTunes App, it still says I am part of a family and denies me the ability to select 'none' under payment information. In my iPod settings, it says I am not part of a family; yet, in iTunes, it says I am.
TL;DR: iTunes thinks I am still part of Family Sharing and won't allow me to remove my credit card payment information.Hello StealthBadger25,
After reviewing your post, I have located an article that can help in this situation. It contains helpful advice concerning leaving Family Sharing. You may want to review the steps in the article to remove yourself from the account:
Leave Family Sharing
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD -
Your credit card does not match your bank's records
your credit card does not match your bank's records. appears at purchase in itunes store.
2 months with no solution on this. Nothing has changed with my bank at all. Yet apple was able to bill the same card for my mobile me acct. so the card does in fact work! I emailed and got what I already knew. see below, then my reply.
Dear Eric,
You can change your iTunes Store billing information at any time. When you update your credit card number or billing address through the iTunes Store, any equivalent information you might use with MobileMe, iPhoto, Aperture, or the Apple Store online is also updated.
To update your billing address or credit card number, follow these steps:
1) Make sure you're using the latest version of iTunes. It can be downloaded free of charge from the Apple website:
http://www.apple.com/itunes/download
Eric, installing the latest version of iTunes will not affect your library or any items in your account that you haven't downloaded.
2) Click this link: http://phobos.apple.com/accountSummary
iTunes will automatically launch and the sign-in dialog will appear.
3) If you are not already signed in, you will need to enter your iTunes Store account name and password and then click the Account Info button.
4) On your Apple Account Information page, click Edit Payment Information
Make the necessary changes. Your billing address should be exactly the same as the address on your credit card statement and with the United States Postal Service (click "Find a ZIP Code" at http://www.usps.com and follow the onscreen instructions). This is important, because even differences in punctuation, abbreviation, and capitalization can cause payment errors that might prevent you from using the iTunes Store.
5) When all of the information is up to date, click Done.
When you update your billing information, the iTunes Store places an authorization hold on your credit card to verify your account information. You might see this authorization request on your online statement. This is not an actual charge; it is simply a test to confirm that your credit card account is active and has credit available to accommodate transactions.
Authorization requests are automatically removed from your account by your financial institution. The amount of time it takes to remove authorization requests varies by financial institution. If you have any questions about the way your financial institution handles authorization requests, please contact their customer-service department.
Thank you for your time. If you have any other questions or concerns, regarding your iTunes Store account, Eric, please feel free to reply to this email. Have a great day.
Sincerely,
Timothy
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
Please Note:I work Sunday 9:00 to 6:00 Tuesday and wednesday 9:00 to 6:00 Friday and Saturday 9:00 to 6:00 Central Standard Time
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
My reply
I've read the support pages through and through and have gone through all of these steps in the past. Nothing on my end has changed. This card has been used for approx three years now, never to have been edited. As stated... In the midst of all of this difficulty, you were able to bill the same card for my mobile me subscription. Which should technically not gone through due to the supposed billing info not matching my bank's records! So quite simply, my card does work, this is something on your end, not my bank.
And I did however change the type case to match my statement to no avail. This never made a difference in the past, but I tried it regardless.
After attempting things for two months, I am growing tired of trying to spend my money on Apple. I will try one more suggestion if one is available. After that, I have had great success with the amazon store and may have to flip over to them. My time is way too valuable to be troubleshooting a problem I did not create.
any specific help would be appreciated (please do not copy and paste tips from the support pages... been there)
EricAs a follow up to my last post, I thought I would offer you my customer service experience as I am hoping you can avoiding going through what I've been through and that this will save you some time.
I'm listing the discourse chronologically for your convenience:
Specific request: My credit card or billing information is not accepted
Details:
iTunes says my credit card information does not match my bank information and will not let me make purchases. I have updated my account information and I still cannot make purchases. I get the same message that my card does not match my bank's information- which it does.
Please help.
TrackID: 1--------------
Dear ----------,
Welcome to Apple iTunes Store Customer Support. My name is Snehashish.
I am sorry to hear that you haven't been able to make purchases on the iTunes Store with your credit card. I know this is frustrating, and I will try to provide as much information as I can to help you resolve it.
-----------, upon checking your account I find your credit card will be expired after this month. So you have to change it then. I suggest you to change it now or contact your credit card company as it is declined by iTunes.
The iTunes Store has been unable to verify an authorization from your credit card company. There are several possible reasons for this:
- Your credit card company's servers may have been busy. Trying again later may resolve the issue.
- Your card may not have been activated yet. If so, you will need to activate it.
- You may need to call your credit card company before the authorization is approved.
- You may need to ensure that you correctly located the credit card's security code. To see instructions for locating the security code, choose View My Account from the iTunes Store menu, sign in to your account, click Edit Payment Information, and then click the "What is this?" link next to the Security Code field.
- Your billing name or address does not match the address listed on your credit card statement. Any discrepancy in punctuation, abbreviation, or capitalization can cause errors, which might prevent you from purchasing from the iTunes Store. If you moved, or if your zip code changed recently, ask your credit card company to make sure its records are up to date and match exactly what you are entering as your billing information.
--------, please follow these steps to confirm or update your account information:
1) Go to the My Apple ID site at:
http://appleid.apple.com/
2) If the site is not displayed in your preferred language, click the Change Language link in the upper-right corner, type the name of your language in the field that appears, then click the Save button.
3) Click the "Manage your account" link.
4) Type your iTunes Store account name (which is your Apple ID) in the Apple ID field, type your password in the password field, then click the Sign In button.
5) Click "Addresses" in the left column.
6) Confirm or edit your information.
7) Click "Phone Numbers" on the left. Make sure the area codes and phone numbers are entered correctly in their respective fields.
8) Click Save Changes.
Once your information is updated, try placing an order on the iTunes Store again. If the iTunes Store still cannot obtain an authorization for your card, it means that your billing information is still incorrect, either with your credit card company or with its verification system, which may be handled by another company.
Fortunately, you may be able to make iTunes Store purchases with another payment method. For example, if PayPal accepts your credit card, you can use your PayPal account to buy from the iTunes Store. If you need more information about using PayPal on the iTunes Store, please let me know.
------, I hope this information is helpful. Thank you for your interest; I am pleased that you want to be an iTunes Store customer. Have a great day!
Sincerely,
Snehashish
iTunes Store Customer Support
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Follow-Up: 1----------------
Hello again,
I wanted to send a quick note to see if you are still experiencing any difficulties with the iTunes Store. Resolving your issue is important to me, so please don't hesitate to reply if you need any further assistance.
Sincerely,
Snehashish
iTunes Store Customer Support
Greetings Snehashish,
When I wrote my original ticket it was to address the issue of the fact I had already updated my credit card information and I was still receiving the error message of "my credit card not matching my bank information" in iTunes. Giving me instructions on how to update my account information was not helpful because I had already taken that step. So, no, my problem remains unresolved and I am unable to make any purchases in iTunes or update my iPhone.
Luckily, the item I was looking to purchase was available on Amazon digitally so I went ahead and bought it there without any problem whatsoever with my credit card- furthering the mystery and the enigma that is iTunes rejection of my credit card.
Please send the next step to resolve my issue or please forward my ticket to someone who can resolve this for me.
Thank you,
Dear ------------,
Welcome back to Apple iTunes Store Customer Support. This is Snehashish again.
I am glad to hear that your credit card works on another website. Some of our customer resolves this type of issue by removing credit card from their account, buy a free app and then re-add the credit card to account. I suggest you to try that.
---------, please delete the credit card information from your account:
1) Open iTunes and sign in to the iTunes Store.
2) Select "View My Account" from the Store menu.
3) Enter your password and click the View Account button.
4) Click the Edit Payment Information button.
5) Select "None" as the payment type.
6) Click the Done button at the bottom of the page.
After you select the "None" option, please attempt to download a free App from iTunes Store. Then sign out from your account and sign in back and re-add your credit card information.
--------, then, please follow these steps to confirm or update your account's information:
1) Go to the My Apple ID site at:
http://appleid.apple.com/
2) If the site is not displayed in your preferred language, click the Change Language link in the upper-right corner, type the name of your language in the field that appears, then click the Save button.
3) Click the "Manage your account" link.
4) Type your iTunes Store account name (which is your Apple ID) in the Apple ID field, type your password in the password field, then click the Sign In button.
5) Click "Addresses" in the left column.
6) Confirm or edit your information.
7) Click "Phone Numbers" on the left. Make sure the area codes and phone numbers are entered correctly in their respective fields.
8) Click Save Changes.
Once your information is updated, try placing an order on the iTunes Store again.
If you have further questions or concerns, please feel free to contact me again. Have a nice day, ----------!
Hello again Snehashish,
My address is confirmed and matches my bank account. I followed the steps as you directed with deleting my information downloading the free application and then re-entering my payment information. I continue get the error message that my credit card information does not match my bank's records. I have as of today called the bank and confirmed twice that my banking address is correct. The error is not happening on the banking side of the equation.
Please send the next step to resolve my issue or please forward my ticket to someone who can resolve this for me.
Thank you very much,
Dear -------,
Welcome back to Apple iTunes Store Customer Support. This is Snehashish again.
Thank you for your response. Upon reviewing your account I find you removed that credit card successfully. I suggest you to update that information to start purchasing. You can also use gift card as well.
--------, you can change your iTunes Store billing information at any time. When you update your credit card number or billing address through the iTunes Store, any equivalent information you might use with MobileMe, iPhoto, Aperture, or the Apple Store online is also updated.
To update your billing address or credit card number, follow these steps:
1) Make sure you're using the latest version of iTunes. It can be downloaded free of charge from the Apple website:
http://www.apple.com/itunes/download
Note: Installing the latest version of iTunes will not affect your library or any items in your account that you haven't downloaded.
2) Click this link: <link to launch itunes>
iTunes will automatically launch and the sign-in dialog will appear.
3) If you are not already signed in, you will need to enter your iTunes Store account name and password and then click the Account Info button.
4) On your Apple Account Information page, click Edit Payment Information
Make the necessary changes. Your billing address should be exactly the same as the address on your credit card statement and with the United States Postal Service (click "Find a ZIP Code" at http://www.usps.com and follow the onscreen instructions). This is important, because even differences in punctuation, abbreviation, and capitalization can cause payment errors that might prevent you from using the iTunes Store.
5) When all of the information is up to date, click Done.
When you update your billing information, the iTunes Store places an authorization hold on your credit card to verify your account information. You might see this authorization request on your online statement. This is not an actual charge; it is simply a test to confirm that your credit card account is active and has credit available to accommodate transactions.
Authorization requests are automatically removed from your account by your financial institution. The amount of time it takes to remove authorization requests varies by financial institution. If you have any questions about the way your financial institution handles authorization requests, please contact their customer-service department.
---------, if you have further questions or concerns, please feel free to contact me again. Have a nice day!
Despite already having the current version of iTunes, I re-downloaded the program and installed it on my computer. I logged into the link you sent me. I entered in my banking (again and without mistake) information exactly as it is on my billing information. I have now entered my credit card information correctly on iTunes repeatedly- it has not deviated nor changed and there has never been a mistake in my data entry. I have used this credit card at other locations and online stores without error and my banking and credit card information is correct.
I entered a credit card I DO NOT want to use in conjunction with my iTunes account and it was accepted without incident or error message. The problem is that the card I do want to use, that I NEED to use to make purchases on iTunes is not accepted. Both cards are issued through the same bank- one is debit and one is credit and they both link to the same bank account with the same home address. The debit card is being rejected and the credit card is accepted. My problem is not my address nor the account number as both have been entered correctly multiple times. iTunes is rejecting my particular card even though it is working and matches my bank information. This is the card I have always used to make purchases on iTunes and this error started when my old card expired and I attempted to update my account.
Every time I re-enter my credit card and try to make a purchase and I always get the following message:
"There are errors or omissions in the information. Please correct the indicated items: Your credit card does not match your bank's records. Please enter a US credit card and a matching billing address."
I have reset, re-downloaded, and re-entered everything on my end multiple times resulting in the same error from iTunes. I want to know what is happening with my account. If you do not have a solution then please escalate this ticket and please put me in contact with someone who can help me.
Thank you for your time,
I found my solution in the Apple Support Community. It had nothing to do with my information being incorrect. I do not require your assistance any longer.
My issue resolution was actual very simple and came from this page. iTunes has a bug where it will not accept your information but if you add your credit card under you account in the Apple Store and CONFIRM then it will appear in your iTunes account automatically. I could have saved hours of email, calls to the bank and stupid angst if I had looked this up instead of TRYING to use Apple Customer Support. I've learned my lesson. I just want you to know that iTunes is bugged and broken in this respect and no matter how many times you enter your information IT DOESN'T WORK. I hope this helps someone else.
Apple please tell your customer support people how to actually help instead of having them paste in worthless form letters on how to use a credit card with iTunes. Obviously it iTunes that is broken.
PLEASE FIX. -
I am trying to find out about on line payment dates.
When I have made payments via my checking account, I am able to schedule those payments.
Today I made a credit card payment and was unable to schedule that payment for my due date.
I was charged today.
I don't understand why I can pre-schedule an e-check but not a credit card payment.Hey,
I think you will find that you have to have a debit/credit card stored on yur account regardless of whether your have iTunes Credit or want to purchase a free App. I don't know why, I assume its for ID verification or is part of the terms and conditions. I occasionally have to re-verify my credit card info even when just trying to run Update on one of my Apps or like I said downloading a free App.
If you need further clarification all you can do is contact iTunes Support:
https://expresslane.apple.com/ServiceOptionAction.action
Hope this helps. Andrew
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