Credit data in Biller direct

Hi All,
I am working on UCES Biller direct portal in which we have a CREDIT tab .
Firstly,I want to know that is it referring to the credit data or the creditworthiness.(I suppose its credit data).
Secondly, If it is credit , where can i actually see this credit data as it is not refecting in my portal. Even though i can see all other data related to payments through FPL9 and on the portal as well except this on portal.
Is it something else that is missing from my side for the credit data to be seen on the portal?
Please suggest.
Regards,
Richa Tyagi

Hi still you are looking for answer? let me know

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Biller Direct sporadically not posting Credit Card Payments to the backend

Hope someone has experience this issue before. While we are part of the Public Sector - Higher Ed group, I believe others may have experience this issue. I have spoken with the other Higher Ed customers and we have all experienced this, some more than others. We have students who are trying to pay by Credit Card on Biller Direct. While their payment is validated and their Credit Card debited the payment does not feed to the ERP FICA system. This can happen to one student and a second later another student can pay successfully then the student in error tries again and it does not work. Some of these student have a lock that has been released. We can post the payment successfully using Cash Desk at the same time the student can not post through Biller Direct. Any help is appreciated.

Hi,
Have a look to below blog, it is regarding e-payment, but you can refer this for your approach.
/people/aashish.sinha/blog/2011/02/24/e-payment-a-customized-solution-other-than-sap-integration-package-swift-150-part-1
Regards
Aashish Sinha

Biller direct confi

hi experts,
I am trying to confi UCES ,for tht I have configured all the basic settin in background in ISU. Its runnin fine in background but when i try to pull the data in Biller direct(UCES),its throughing error : <b>Company Code not defined</b>.
Can any body help.
Regards
Arvind

Hi Arvind,
Pls look at Note 1092023.

Disputes for Credit Notes are not displayed in Biller Direct

Issue: Back end ECC, allows us to create disputes on stand alone credit notes, but on the Biller Direct front end we are not able to see the disputes created.
Description in detail:
1. When a dispute is created on a credit note, system treats it as a Customer Disputed Credit Memo (CDIS_CRED) and it is created in ECC with relation F6.
2. On the Biller Dircet Front end , standard actually display disputes for a Invoice created with relation F1 and F2. So we are not able to see the Customer Disputed Credit Memos.
3. Front End (Biller Direct) allows only open invoices to be disputed and not credit notes, even though it is allowed in ECC.
We would like to know if you have come across this scenario before and have resolved it either through customization or Configuration.
Advice/Recommendations will be greatly appreciated.

Hi Dave,
I just saw this thread now and I am glad I can share the solution with you:
For View: PRDIOOV/OBJECTOV, debug method GET_LIST_OF_STATIC_VIEWS and find out why system is suppressing some assignment blocks.
For some reasons, SAP has included these methods in Product Overview page which are meant to suppress some Assignment Blocks depending upon their usability.
Just redefine this method and delete the views from the Static Views Result List. Following is the sample code:
CALL METHOD SUPER->GET_LIST_OF_STATIC_VIEWS
RECEIVING
RT_RESULT = rt_result.
DELETE rt_result WHERE viewid = 'CUSRQMSLAPro.SRQM_SLAPRO/MainWindow'.
DELETE rt_result WHERE viewid = 'SrvEnt.PRDSRV/SrvEntOVE'.
DELETE rt_result WHERE viewid = 'ZIOBJECT_VC/VC'.
Hope this helps.
Thanks
Vishal

Mass change of pricing date and billing date in credit memo request

Hi,
Can i change the billing date pricing date on credit memo request docs using MASS transaction?
If i enter the regular sales order number it prompts me to change the value but if i enter the credit memo request doc number,the message "No data meets the selection criteria" is displayed.I also checked with IDES ,message is the same
Is there any different way to do mass change for credit memo requests or am i missing something here.
Please Suggest
Thanks
Abhilash Nayak

Hi,
Go to the transaction code MASS and enter the OBJECT TYPE as BUS2032 and enter
It will lead you to the next screen where you can find the Table and Field TABS
Select the SALES ORDER HEADER DATA and choose the fields data and choose the fields PRICING DATE and BILLING DATE and execute
In the subsequent screen you can see the selection screen where you can enter all the Sales documents for which you want to change
Key in all the documents and execute
Now change the date as per your requirement and check the effect
regards,
santosh

How to find credit data exchange rate at the billing document

Hi Gurus,
I have a question about Creidt data exchange rate, I created sales order and when I tried to generate the invoice, it was split into 2 billing document and the reason in split analysis is "Credit data exchange rate at billing document", I want to ask where can I find the credit data exchange rate at the billing document?
And where can I find that this is one of the criteria to trigger the billing split?
Thanks for your great help in advance.
Edited by: Lakshmipathi on May 25, 2011 8:57 PM
Please dont post the same question in multiple forums which is not allowed

Hello, this field is for the exchange rate between local currency & local currency 2, there must be someplace to set up it, do you know where is that place?
As now the invoice split show the data with the exchange rate which is weird. And i don't know how to fix it so that the invoice will not be split anymore..
Thanks for your great help!

FSCM Biller Direct Call Center Payment Log

Hi,
We are using Biller Direct and Biller Direct Call Center for our dealers/customer AR processing.
Biller Direct is used by our Dealers to see their account balance and post payment online through Biller Direct web portal.
Biller Direct Call Center is used by our Account Receivable team to see our dealers account balance and to post payment with authorization from our dealers.
The main question is:
How can we see the deatilpayment log/detail on transaction posted through Biller Direct Call Center? Our AR team needs to identify which user from AR team that perform a specific payment. Please advise.
Is this something that can be setup through XCM or R/3 configuration?
We need to get the detail of "User ID" and "Date & Time" that a payment is done through Biller Direct Call Center.
I tried to look from the document changes on AR line item detail of the billing document that got paid. But, the document changes is only showing that user BD_POOL made the payment posting. The user id is setup in XCM for posting any transaction into R/3.
Appreciate your help in advance.
Thanks,
Markus

Mohit,
Let me try to answer your questions:
u2022 What accounting entries are passed from SAP perspective and at what points in time?
A) SAP will post a CREDIT to the Customer AR item and a DEBIT to a Credit Card Receivable account when the payment is posted in FI. The DEBIT to the Credit Card Receivable account is included in the nightly Settlement run to be sent to the Processor for a deposit request.
u2022 How are charges levied by banks / financial institutions handled or can be handled?
A) There are Processor charges for authorizations and other services such as Fraud checking as well as the INTERCHANGE fee that is a percentage of the Settlement amount. This could be anywhere from 1.5% to 4% of the Invoice amount depending on the type of transaction and the agreement with the Processor.
u2022 How any fees / charges imposed by network processors / clearing houses handled on a transactional basis?
A) The processor will assess and collect these fees, typically on a monthly or daily basis and provide reporting to the Merchant regarding the fees charged.
u2022 Is this something which Standard SAP Config can accommodate and if yes where exactly? If not what custom development route is appropriate?
A) Standard SAP does not have the ability to assist with Settlement reconciliation or recognition/assignment of processing fees. This must be accomplished through Manual postings.
u2022 Does addition of third party providers like pay metric for interface plug-in help in segregating and processing of credit card charges any better?
A) Yes, ISVs such as Paymetric which provide integration between SAP and the processors do provide additional SAP and external reporting and functionality to assist with the reconciliation process and in determining the processing fees.
Regards,
Eric Bushman
VP, Solution Engineering

SAP FSCM-Biller Direct

Hello,
Is anyone aware of wheather Biller Direct provide functionality of scheduling of payment(future date)?
Thanks in advance!
Regards,
Ricky

Mohit,
Let me try to answer your questions:
u2022 What accounting entries are passed from SAP perspective and at what points in time?
A) SAP will post a CREDIT to the Customer AR item and a DEBIT to a Credit Card Receivable account when the payment is posted in FI. The DEBIT to the Credit Card Receivable account is included in the nightly Settlement run to be sent to the Processor for a deposit request.
u2022 How are charges levied by banks / financial institutions handled or can be handled?
A) There are Processor charges for authorizations and other services such as Fraud checking as well as the INTERCHANGE fee that is a percentage of the Settlement amount. This could be anywhere from 1.5% to 4% of the Invoice amount depending on the type of transaction and the agreement with the Processor.
u2022 How any fees / charges imposed by network processors / clearing houses handled on a transactional basis?
A) The processor will assess and collect these fees, typically on a monthly or daily basis and provide reporting to the Merchant regarding the fees charged.
u2022 Is this something which Standard SAP Config can accommodate and if yes where exactly? If not what custom development route is appropriate?
A) Standard SAP does not have the ability to assist with Settlement reconciliation or recognition/assignment of processing fees. This must be accomplished through Manual postings.
u2022 Does addition of third party providers like pay metric for interface plug-in help in segregating and processing of credit card charges any better?
A) Yes, ISVs such as Paymetric which provide integration between SAP and the processors do provide additional SAP and external reporting and functionality to assist with the reconciliation process and in determining the processing fees.
Regards,
Eric Bushman
VP, Solution Engineering

Credit memo on billing posted to accounting

Hi...
If I wanted created a credit memo on billing that already posted to accounting, do I need to cancel the billing first? This billing posted to acct on the previous closed fiscal year.
Tq
Henery

Hi Henery
It is not required to cancel the Biling document even if it is done in the previous period.
But, you have to see whether your organisation follows Release procedure(approval step) or not.
If your organisation does not follow release procedure then you can create the Credit memo directly refering the Billing document.
But if your organisation follows Release procedure then, first you have to create a Credit memo request (Credit memo request can be created with ref to Sales order, Billing doc or even without ant ref).
From this Credit memo request you can create a Credit memo.

How to create a link on a biller direct screen for downloading a pdf file

Hi,
My requirement is to create link on biller direct screen, when I click on that link a pdf document will be downloaded in local system. I need help on that

contd from previous post, excerpt from BD config guide:
Web Application
3. Displaying the bill document
The Web application displays the bill document.
If the bill document is displayed using a separate Web server (for example,
the Web server of an optical archive), then the URL for displaying the bill details
can be transferred at event 1235 when you create the bill list. The BAdI
FIS_INVOICEDETAIL is not called, but the Web application sends an HTTP
request to this URL. Since the Web application requests the bill data by request
to the Web server for bill details, the Web server does not need to have an
authentication mechanism. SAP delivers an example implementation for
accessing a Web server for bill details.
Connecting Other Billing Applications
As described above, SAP Biller Direct only makes available the display of bills from Sales and
Distribution (SD) in PDF format. If you want to use this function for bills with a different origin,
you need to proceed as follows. See the BAdI documentation for further details.
1. Create an implementation for event 1235. You have to set indicator XXML, XPDF, or
XMULTARCH (or all three) in table T_INVOICES so that a customer is able to load
XML or PDF data in the front end of SAP Biller Direct. Technically, this means you
ensure that the appropriate icons are shown.
2. Implement BAdI FIS_INVOICEDETAIL. This BAdI is called by the front end if the
customer selects the corresponding link. You can determine the required format using
I_INVOICE_FORMATS. Create the corresponding binary data, and fill table T_XML,
T_PDF or T_MULTIPLE_ARCHIVED_DOCS (or all three).
3. Then set indicator XXML, XPDF or XMULTARCH (or all three) in structure
C_INVOICE_FORMATS.
My Questions:
1. My PDFs are stored on a web server as described in step 3, does that mean that I don't need to use the BADI? How are these URLs generated? Does BD automatically know how to retrieve them from archivelink?
2. My documents are insurance bills, not S&D bills. Does that mean that I need to use the BADI as described in "connecting other billing applications"?
To me there is a lot of ambiguity in the way this is described in the configuration guide. Could use some help with the interpretation.

FSCM: Biller Direct using Dispute Management

Hi,
I've implemented SAP Biller Direct and I want to use the dispute management to create dispute cases directly from the webportal.
Dispute Management is activated. Its already possible to create cases in the backend (and to modify these cases on the frontend), but if I try to create a new case directly on the frontend, I get the following message:
"This service isn't available at the moment."
I dont know what to do. The biller direct integration in the Dispute Management is definitely activated. Customizing is done as well.
Any ideas?
Regards
Rainer

Hi,
have you activated all of the user id settings for Biller Direct? (XCM)
where are the 'user id settings' ? I've configured the userinterface, connectionmanager and application settings.
can you make any changes from Biller Direct to ERP?
- Yes, I can change the administrative data (integrated with accounts receivable).
- I can pay bills. Marked as 'arranged by Biller Direct' in the ERP. How can I post them, or is it done automatically?
What version of ERP are you using 6.0 or an older version?
Right, I'm using ECC 6.0.
Have you got your BASIS / PORTAL guys to check the connections that everything is open? (JCO's)
The connection works.

Biller Direct Fields: FUNCTION 'FSCM_FICA_TFISCOMMFLAG_GET'

Hi Guys,
I am working on CAA1/CAA2 enhancement. Here once user presses SAVE button I need to validate Biller Direct fields (i.e. SMS/PAPER BILL/EMAIL Checkboxes). For that I am using CUSTOM FM on: transaction CAWM -> Contract Account Control -> Screen Layout -> Views -> FIS201 Biller Direct: Notification Type -> Further checks.
In that FM I am using below standard SAP FM which suppose to return values of Biller Direct Fields.
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   TABLES
     t_tfiscommflag       = gt_tmp1
But this FM failed to return any data even if I make changes to Biller Direct Fields. Do I need to do additional configuration for this?
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- Thanks
Edited by: Nikhil Jathar on Dec 29, 2008 11:17 PM

If you want to validate these fields then go with events.
In the same transaction CAWM you will have menu EVENTS .
DCHCK is the event for Validating purpose.
Create a Zfm and attach in the event DCHCK. and validate the same in your ZFM.
Please let me know if you need more information on this.
Regards,
Shiva Kumar

Biller Direct Electronic Bill Payment and Pool User

Hi,
We have an internet front end system that will encapsulate the Biller Direct pages. This system contains the user management engine.
Biller direct can utilise pool users to connect the web server to biller direct. Would it be possible to have bills viewed and paid for using a pooled user rather than individual unique userids.
I was then planning to implement the logic to restrict viewing by customers in the web server.
Thank you.

Re: Bill Payment Fees
I do not understand why I have to pay a fee of $2 to pay my account at the post office. You are using a bullying tactic to make me do something that I am not comfortable with. You will charge me a late fee if I do not pay by a certain date but you do not even consider dropping the $2 fee when I pay my account within 2-3 days of me receiving my account at the post office. What has happened to loyalty to the customer. I have had an account with you for many, many, many years.
I pay all my bills at the post office (house rates, water rates, power, gas and even my home phone) and am not charged for any of these. It is so, so wrong. I have rung and talked to someone but got no satisfaction. I am so upset about this. It is not just the $2, but the principle of it all. It is soooo wrong.

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Here the problem is Sometimes Dealer's ECP payment made in Biller Direct is more than Dealer authorized. Also more than the 'Confirmation of payment' from BD
OR
sometimes its not happening at all.
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I got a mail from client which says
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how can i check this example???

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How do you add a verizon gift card/credit to automatic bill payment?

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