Credit where it's due

Amidst the less-than-impressed tales in these early days of the mac app store, I have a small but impressive good news story to share.
Yesterday I found myself in a confusing situation. It was my first encounter with the app store (although very used to the iphone one), and I ended up unintentionally paying for an upgrade on a formerly freeware app that had suddenly become shareware and downloadable exclusively through the app store.
I contacted the developer, who was very sympathetic but informed me he couldn't do anything. I then contacted the MAS staff, and got the following response in under 24 hours:
I understand that our new Mac App Store is causing a few adjustment problems. When it comes to your money, I can certainly appreciate how important it is to feel that you are treated fairly, and I would be more than happy to help you out with this today.
I'm very happy to report that I have approved the order for refund. The order containing this item is currently processing. Your request is flagged for follow-up and I will initiate the refund as soon as the order is processed. I will email you again when the refund has gone through. Thank you for your patience in this matter.
I look forward to speaking to you again, and I'll do my best to resolve this issue.
Now that ain't bad, especially from a company the size of Apple

Hi,
I'm just a helper here, but it sure is nice to hear positive input!
Carolyn

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  • Giving credit where credit is due...

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    Somerled wrote:
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  • Give Credit Where Credit Is Due - OOT

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