CRM - BW Survey Analytics

Hello Experts - My client is implementing CRM and requested activate Business Content. They had requested to implement Survey Analytics which I am not familiar. Just give some background - Surveys are sent to the customers, feedback is requested into CRM. Data will be will be extracted into BW and do some analysis using APD and send back the data to CRM. I understand the process until getting the data in to BW and not sure what can be done in APD and how to send the info back to CRM. Any information pertaining to this will be helpful. Thanks for your help.
- VN.

Hi Venu,
take a look:
BW Survey Catalogs
SAP Note Number: [938679|https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/oss_notes/sdn_oss_bw_bct/~form/handler%7b5f4150503d3030323030363832353030303030303031393732265f4556454e543d444953504c4159265f4e4e554d3d393338363739%7d]
Regards
Andreas

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thanks,
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Hi Folks
In our CRM 3.1 system, our customizer has customized a Survey when creating af Activity.
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Hi,
this code reads a certain survey within an order, change the order guid and survey name as you like.
REPORT zsb_survey                              .
DATA     ls_values_xml         TYPE xstring.
DATA     ls_xml_string         TYPE string..
DATA     values                TYPE REF TO cl_crm_svy_values.
DATA     all_values    TYPE survy_t_all_values.
DATA guid TYPE crmt_object_guid.
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DATA survey_ui_tab     TYPE crmt_survey_ui_tab.
DATA survey_ui         TYPE crmt_survey_ui.
DATA it_answers        TYPE zcrm_qa_answers_tb.
DATA l_answer          TYPE zcrm_qa_answers.
DATA texts             TYPE crm_svy_api_survey_text_t.
DATA text              TYPE crm_svy_api_survey_text.
DATA g_cust_data       TYPE crmd_customer_h.
DATA dom_text          TYPE dd07v.
DATA it_status         TYPE crmt_status_wrkt.
DATA     lv_error              TYPE bapiret1.
DATA l_status          TYPE crmt_status_wrk.
DATA it_service_os     TYPE crmt_srv_osset_wrkt.
DATA l_service_os      TYPE crmt_srv_osset_wrk.
DATA lt_osset           TYPE crmt_srv_osset_wrkt1.
DATA l_osset              TYPE crmt_srv_osset_wrk1.
DATA lt_subject TYPE crmt_srv_subject_wrkt.
DATA l_subject TYPE crmt_srv_subject_wrk.
DATA ev_application TYPE wff_application.
DATA ev_service TYPE wff_service.
DATA ev_survey_version TYPE crm_svy_db_svers.
DATA    ls_crm_svy_db_s       TYPE crm_svy_db_s.
DATA    lt_crm_svy_db_s       TYPE TABLE OF crm_svy_db_s.
SELECT SINGLE * FROM crmd_customer_h INTO g_cust_data
WHERE guid = guid.
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EXPORTING
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    iv_object_guid = guid
IMPORTING
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EXCEPTIONS
    error_occurred = 1
    OTHERS         = 2.
READ TABLE survey_ui_tab INTO survey_ui
WITH KEY surveyid = 'Z_ZPRO_2_NOCFORMULIER NIEUW'.
CALL FUNCTION 'CRM_SVY_GET_SURVEY_TEXTS'
EXPORTING
SURVEY                 =
    application_id         = survey_ui-applicationid
    survey_id              = survey_ui-surveyid
   language               = sy-langu
IMPORTING
   survey_texts           = texts
CHANGING
   survey_version         = survey_ui-surveyversion"
EXCEPTIONS
   survey_not_found       = 1
   OTHERS                 = 2
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EXPORTING
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TABLES
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IMPORTING
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BREAK-POINT.
Cheers,
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CRM HTTP Survey Security

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Best Regards,
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Hi Leandro,
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Regards
Gregor

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DS

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Hello,
As from CRM 5.1 SAP included a 'mini' BI in the CRM system. This mini BI is used to work with the Online Reporting module of CRM and thus allowing you to easily create reports in CRM without a dedicated BI system. But, there is a catch, you really need someone with BI knowledge in order to create these reports.
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Reward points if useful!
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How are these things different? How are they the same?
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Dear Mohammed,
You can keep creating new threads for this question but I think the answer will be the same.
There does not appear at this time to be an opensource API for Java for H.323. I do not know why this is but it appears to be well so. The open H322 site has a C++ project and the last time you asked this question and again today I did quite a bit of searching and I cannot find ANY Java open source API for this. As I also mentioned the last time there was a JSR for H323 but it was withdrawn. Between this and the number of closed source only (but free) implementations I strongly suspect that there are some licensing or something issues with H.323 technology or implementations that are restricting development of versions at least for Java.
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CRM Survey Evaluation Data Storage

Hi!
I create, with the CRM_SURVEY_SUITE, some questionnaires, and I enter values for all the questions.
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Will reward points!
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hi
first of all i would like to explain the standard methodology to store the surevy results in CRM
In SAP Standard when a customer answers a survey, a new activity with transaction type 0000 will be created that automatically triggers the follow-up processes. In our business scenario were not using transaction type 0000 but Y004 instead.
To make the campaign automation survey scenario running for this transaction type as well you have to change a BAdI.
The following procedure describes where and how to adapt the respective changes.
In a real customer scenario this is a very likely procedure.
Transaction Code SE18
1. SAP Menu Architecture and Technology---->ABAP Workbench -
>Utilities -
>Business Add-Ins
2. Enter the name of the respective BAdI CRM_MKTCA_SVY_PAI in the field Definition Name and choose Display first.
3. Go to tab Interface and double-click on the default implementation class CL_DEF_IM_CRM_MKTCA_SVY_PAI.
4. Again, double-click on method IF_EX_CRM_MKTCA_SVY_PAI~PROCESS_SVY_PAI_FOR_CA and confirm the following dialog box with Yes.
5. In the following you see the example implementation for transaction type 0000.
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7. In the following replace the line
iv_process_type = '0000' with the line
iv_process_type = 'Y004'
8. Save your settings and dont forget to activate your coding again.
now just try to understand it
because as soon as customer repond to the survey you get an in bound activity
this activity generation is crucial part of response analysing because this activity contains the info regarding the customer response
you can also see the details of the sales activity automatically triggered in CRM when survey response is filled from customer
in following tables
ECRM_ISU_ACTIVITY_DISPLAY
Displays an activity by taking the Business Transaction Number for the same.
CRM_CLM_CREATE_CALL_LIST
Create call list for activities generated
ET_ACTIVITY_H
Header Details of an activity such as PRIORITY,
OBJECTIVE, Address Details etc.
ET_ACTIVITY_I
Item Details of an activity.
in the similar way you are trying to retrieve the surevy info stored in tables
also This activity also has the response of the customer which can be viewed in the Questionaire Tab of the activity.
You need to maintain a customizing setting for Questionaire Determination.
Customer Relationship Management -> Transactions-> Settings for Activities -> Questionnaires -> Define Determination for Questionnaires: Business Activity.
Maintain an entry here. Put the Determiantion Id, Descr and transaction type (0000), keep the Questionaire Column Blank, and mark the Checkbox in the Active Column.
3. At the database level two tables get updated based on the response.
CRMD_MKTRU_SVY: Assignment Business Partner / Surveys
CRMD_MKTCA_CT_IN: Table for Inbound Entry
Also in transaction CRM_SURVEY_SUITE, select your survey and click on the Evaluation Button. It should also show the response of the customers
and in your case customer is you coz you urself are filling the surveys.
best regards
ashish

CRM On Demand Customer Support Webinars

All, if you click on Training and Support link in the upper right of your On Demand application you will see under News and Announcements a webinar "Common Issues in CRM On Demand Analytics" scheduled on Thursday October 8 at 2:00 PM MT. This will be the first of several webinars hosted by CRM On Demand Customer Support.
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Bob,
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cheers
Alex

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90 % extractions are generic function module extractions.
how crm data is extracted to BW.
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CRM middleware,BW adapter,CRM Analytics.
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Dear Madhu,
Pls find the following links.
http://help.sap.com/erp2005_ehp_02/helpdata/en/c4/80fa3a0376a51fe10000000a114084/frameset.htm
http://help.sap.com/bp_crmv250/CRM_DE/BBLibrary/html/BBlibrary.htm
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http://help.sap.com/saphelp_crm50/helpdata/en/40/fad93f2e93f106e10000000a1550b0/frameset.htm
Service Analytics:
http://help.sap.com/saphelp_crm50/helpdata/en/f1/9dfb3b699bde74e10000000a114084/frameset.htm
Marketing Analytics:
http://help.sap.com/saphelp_crm50/helpdata/en/be/92fb3b28904f73e10000000a114084/frameset.htm
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Gurus,
my sap crm contains what components?
I mean does my sap crm contains BI,APO,R/3 or just CRM.
And my sap business suite contains what components?
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Hi,
The three main areas in CRM are Sales, Service and Marketting.
You can go through the following links:
https://websmp108.sap-ag.de/rkt-crm
http://help.sap.com/saphelp_crm50/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm
http://www.sap.com/solutions/business-suite/crm/index.epx
Also pls find the link for CRM Analytics:
The main 3 analytics in CRM are Sales Analytics:
http://help.sap.com/saphelp_crm50/helpdata/en/40/fad93f2e93f106e10000000a1550b0/frameset.htm
Service Analytics:
http://help.sap.com/saphelp_crm50/helpdata/en/f1/9dfb3b699bde74e10000000a114084/frameset.htm
Marketing Analytics:
http://help.sap.com/saphelp_crm50/helpdata/en/be/92fb3b28904f73e10000000a114084/frameset.htm
Also pls find the following links:
http://www.sap.com/solutions/business-suite/crm/index.epx
http://help.sap.com/bp_crmv250/CRM_DE/BBLibrary/html/BBlibrary.htm
mySAP business suite contains all the components like CRM, SCM, SRM, ERP (R/3), PLM etc.
Pls find:
http://www.sap.com/solutions/business-suite/index.epx
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Atin

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I will be trained on CRM.So I need a doc on CRM to know what is CRM and the basic functions in it.
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K V

Dear KV,
Please find the following links. The three main areas in CRM are Sales, Service and Marketting.
https://websmp108.sap-ag.de/rkt-crm
http://help.sap.com/saphelp_crm50/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm
http://www.sap.com/solutions/business-suite/crm/index.epx
http://help.sap.com/bp_crmv250/CRM_DE/BBLibrary/html/BBlibrary.htm
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http://help.sap.com/saphelp_crm50/helpdata/en/40/fad93f2e93f106e10000000a1550b0/frameset.htm
Service Analytics:
http://help.sap.com/saphelp_crm50/helpdata/en/f1/9dfb3b699bde74e10000000a114084/frameset.htm
Marketing Analytics:
http://help.sap.com/saphelp_crm50/helpdata/en/be/92fb3b28904f73e10000000a114084/frameset.htm
SDN:
Re: CRM - Certification
Re: CRM basics
Re: BASIC Doubts
Re: Difference between CRM 4.0 & 5.0
Re: Different UI Technologies available for CRM Development
Thanks,
Atin

CRM 500MW Book

Hi,
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Please mail it to [email protected]
Points will be rewarded.
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https://websmp108.sap-ag.de/rkt-crm
http://help.sap.com/saphelp_crm50/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm
http://www.sap.com/solutions/business-suite/crm/index.epx
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http://help.sap.com/saphelp_crm50/helpdata/en/40/fad93f2e93f106e10000000a1550b0/frameset.htm
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http://help.sap.com/saphelp_crm50/helpdata/en/f1/9dfb3b699bde74e10000000a114084/frameset.htm
Marketing Analytics:
http://help.sap.com/saphelp_crm50/helpdata/en/be/92fb3b28904f73e10000000a114084/frameset.htm
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http://www.sap.com/solutions/business-suite/crm/index.epx
http://help.sap.com/bp_crmv250/CRM_DE/BBLibrary/html/BBlibrary.htm
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Atin
Reward points if it helps.
Dear Asutosh,
Thos links will be helpful for you too.
Thanks,
Atin
Reward points if it helps.

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so pls guide with links for getting documents related to the topics.
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HI,
Start to research SAP CRM by WIKI:
http://wiki.sdn.sap.com/wiki/display/CRM/CustomerRelationshipManagement
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Please provide some data with which i can understand the basic scenario
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module.
Points will be rewarded.
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Dear Sonali,
Pls find the following links. The three main areas in CRM are Sales, Service and Marketting.
http://help.sap.com/bp_crmv250/CRM_DE/index.htm
https://websmp108.sap-ag.de/rkt-crm
http://help.sap.com/saphelp_crm50/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm
http://www.sap.com/solutions/business-suite/crm/index.epx
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http://help.sap.com/saphelp_crm50/helpdata/en/40/fad93f2e93f106e10000000a1550b0/frameset.htm
Service Analytics:
http://help.sap.com/saphelp_crm50/helpdata/en/f1/9dfb3b699bde74e10000000a114084/frameset.htm
Marketing Analytics:
http://help.sap.com/saphelp_crm50/helpdata/en/be/92fb3b28904f73e10000000a114084/frameset.htm
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Pls find the following helpful links with respect to Data Migration:
http://help.sap.com/saphelp_46c/helpdata/en/2e/9e4638a28b2763e10000009b38f8cf/frameset.htm
http://help.sap.com/erp2005_ehp_02/helpdata/en/78/9de93a4295ac61e10000000a114084/frameset.htm
http://help.sap.com/erp2005_ehp_02/helpdata/en/38/532640632cec01e10000000a155106/frameset.htm
http://www.sap.com/solutions/pdf/BWP_Accelerated_Data_Migration.pdf
Thanks,
Atin
Reward points if it helps.

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