CRM Survey Evaluation Data Storage
Hi!
I create, with the CRM_SURVEY_SUITE, some questionnaires, and I enter values for all the questions.
When I work with these activities, I need to take these values,
Does anyone know which tables store this information? And if I need some functions to interpret this information (I need the values and/or percentages)?
Will reward points!
Regards,
Gonzalo Henderson.
hi
first of all i would like to explain the standard methodology to store the surevy results in CRM
In SAP Standard when a customer answers a survey, a new activity with transaction type 0000 will be created that automatically triggers the follow-up processes. In our business scenario were not using transaction type 0000 but Y004 instead.
To make the campaign automation survey scenario running for this transaction type as well you have to change a BAdI.
The following procedure describes where and how to adapt the respective changes.
In a real customer scenario this is a very likely procedure.
Transaction Code SE18
1. SAP Menu Architecture and Technology---->ABAP Workbench -
>Utilities -
>Business Add-Ins
2. Enter the name of the respective BAdI CRM_MKTCA_SVY_PAI in the field Definition Name and choose Display first.
3. Go to tab Interface and double-click on the default implementation class CL_DEF_IM_CRM_MKTCA_SVY_PAI.
4. Again, double-click on method IF_EX_CRM_MKTCA_SVY_PAI~PROCESS_SVY_PAI_FOR_CA and confirm the following dialog box with Yes.
5. In the following you see the example implementation for transaction type 0000.
6. Now switch to change mode and search for 0000 with the Find/Replace button.
7. In the following replace the line
iv_process_type = '0000' with the line
iv_process_type = 'Y004'
8. Save your settings and dont forget to activate your coding again.
now just try to understand it
because as soon as customer repond to the survey you get an in bound activity
this activity generation is crucial part of response analysing because this activity contains the info regarding the customer response
you can also see the details of the sales activity automatically triggered in CRM when survey response is filled from customer
in following tables
ECRM_ISU_ACTIVITY_DISPLAY
Displays an activity by taking the Business Transaction Number for the same.
CRM_CLM_CREATE_CALL_LIST
Create call list for activities generated
ET_ACTIVITY_H
Header Details of an activity such as PRIORITY,
OBJECTIVE, Address Details etc.
ET_ACTIVITY_I
Item Details of an activity.
in the similar way you are trying to retrieve the surevy info stored in tables
also This activity also has the response of the customer which can be viewed in the Questionaire Tab of the activity.
You need to maintain a customizing setting for Questionaire Determination.
Customer Relationship Management -> Transactions-> Settings for Activities -> Questionnaires -> Define Determination for Questionnaires: Business Activity.
Maintain an entry here. Put the Determiantion Id, Descr and transaction type (0000), keep the Questionaire Column Blank, and mark the Checkbox in the Active Column.
3. At the database level two tables get updated based on the response.
CRMD_MKTRU_SVY: Assignment Business Partner / Surveys
CRMD_MKTCA_CT_IN: Table for Inbound Entry
Also in transaction CRM_SURVEY_SUITE, select your survey and click on the Evaluation Button. It should also show the response of the customers
and in your case customer is you coz you urself are filling the surveys.
best regards
ashish
Similar Messages
-
Hi All,
I want to user Survey Evaluation form CRM_SURVEY_SUITE without use BW extraction,
but I see only some fields available. I need in particular Customer Code and Customer Name by they are not available in Survey avalutaion button into transaction CRM_SURVEY_SUITE.
The second question is how to manage the authorization to see only some Call List to and Survey to the end users
(for example I'm Italian and I have to see only Italian Call List) suing transaction CRMD_TM_CLDIST and CRM_SURVEY_SUITE. I have to work with roles or other way ?
Thanks a lot and Best Regards,
Davide IvanovHi Davide,
perhaps the SAP Note [1057344 - CA: Can't identify the person who answers the survey.|https://service.sap.com/sap/support/notes/1057344] can be helpful.
Best regards
Gregor -
Survey / questionnaire data storage
Hello CRM guru's!
Does anyone know if the entered values in a questionnaire / survey are stored in tables? And if this is the case; in which tables are they stored?
Will reward points!
Regards,
Joost GoudriaanHi Joost,
The following are the tables related to the Survey. Hope this would be helpful.
To have these tables populated with values you have to define the survey configurations with the option Evaluation without Business Information Warehouse.
SURVEY TABLES
USED SURVEYS IN ACTIVITIES:
Table CRMC_SVY_DET:
Table CRM_SVY_DB_SD for Survey Title
SURVEY QUESTIONS:
Table CRM_SVY_RE_QUEST
SURVEY ANSWERS:
Table CRM_SVY_RE_ANSW
SURVEY VALUES:
SURVEY GUID LINK IN ACTIVITIES:
Table CRMD_LINK
With GUID_HI = Activity Guid with a survey
OBJTYPE_HI = "05"
OBJTYPE_SET = "58"
Result :
GUID_SET > link for value guid
SURVEY STATUS, CREATED DATA AND USER:
Table CRM_SVY_DB_SVS
SURVEY QUESTIONS AND ANSWERS ID:
Table CRM_SVY_DB_SV
Gud Luck
Hari -
Service Desk Enhancement with Forms & Survey - no data evaluation possible
Hello,
I implemented an additional form in the service desk (using the survey functionality)
See details here: http://www.solutionmanagerexpert.com/article_printable.cfm?id=5621
Creation was fine, I am able to see the additional form as extra tab in Service Desk Support Messages (transaction type SLFN).
But evaluting the data does not work.
According to the survey suite, no data is available - but I answered to the survey/provided input to the form.
I saved the values, and looking into the appropriate tables (mentioned here: CRM Survey Evaluation Data Storage) give the impression that answers are there.
But I cannot evaluate them...
Does anybody have experience with this kind of service desk enhancement and knows how to get the data for evaluation?
Regards,
JanHi Shilpi,
Could you please share how did you achieve this..
Regards.,
Franklin. -
CRM Survey: Simple Survey Evaluation
Hi Forum,
I created one Survey using CRM_SURVEY_SUITE and I would like to extract result using Simple Survey Evaluation.
I set the flags Evaluation without Business Information Warehouse and Save completed Questionnaire.
When I press the button Evaluation, I always get the message "No Data is available for evaluation".
Is it really possible to extract results without BW ?
Thanks a lot and best regards.Hi Joaquin Fornas & Saozinha,
Thanks for your information on survey evaluation in the above threads.
I am able to survey using CRM_SURVEY_SUITE and i am able to extract the results using survey evaluation in GUI.
Now i want to know the how to get the results in IC WEBCLIENT for a survey. I am using CRM 7.0 VERSION.
Can any one tell me is there any settings required to get the survey results in IC WEBCLIENT without BIW Evaluation.
Thanks in advance
Regards
Nagaraju -
Hi,
I am going to extract CRM Survey data.The questionnaire is created in CRM using CRM_SURVEY_SUIT and the same is used in opportunity transaction. I am using 0SVY_DATA_1 to extract the survey data.But the keyfigure values filled in the survey form are not getting captured in the datasource.Please let me know where exactly the answers in questionnare are getting stored in CRM.
Thanks&Regards
HasiniHello everyone,
I am also facing the same problem. Is there any conversion rule in BI to convert this XML format into readable Format?
Regards
Vivek -
Standard Business Content & Data Targets for Case Management & CRM Survey
Dear Friends,
We are implementing CRM2007 with BW3.5 for reports for CRM Analytics. We require to Identify the Standard Data Targets & Standard Business Content (Reports) available for the following:
1. Case Management
2. CRM Survey (We have already been able to identify Data targets in BW3.5 for Web Survey & in CRM 2007 we have been able to identify Data targets for CRM Survey, as well as Web Survey. Our requirement is identifying Data Target for CRM Survey)
Please guide.
Regards,
Rajesh Bankahi,
You can find the planning scenarios related to planning ifor CRM at this link http://help.sap.com/SAPHELP_SEM350BW/helpdata/EN/05/242537cedf2056e10000009b38f936/frameset.htm
You can also find the details on demo content for the same at http://help.sap.com/SAPHELP_SEM350BW/helpdata/EN/05/242537cedf2056e10000009b38f936/frameset.htm
Regards,
Deepti -
Hi gurus!!
I'am working with SAP CRM 5.0.
I create a survey. Then I sent an email to a business partner survey. He responds and I see the content but the field sender/receiver is initial.
Does anyone know why we can't see who sends you the survey?
Should we implement any notes?
Thank's.
Regards.The problem is the following:
Whe you answered the survey from a email, I can see the response of the survey in SAP but I can't see who has sent me in SAP. That is, I can't see the sender of the survey in SAP.
I explain you the steps to see the response of the survey in SAP:
1. Excute transaction crm_survey_suite
2. Choose the survey
3. Select by menu: Extras -> Display Evaluation
In this moment I see survey evaluation.
The problem is:
4. Select a record of the response of the survey.
5. Select Detail Display
6. I see a screen detail of the register. __But the field sender / receiver is empty_. THIS IS THE PROBLEM._
Thank's.
Regards. -
We have missing CRM survey data on our report. .
Hi,
We have missing CRM survey data on our report. .(BI report)
After further investigations, we have found out that the data is not being extracted by our CRM BI extractor
0SVY_DATA_1 (CRM Survey Results).
Is there is any problem related to CRM configuration.
The survey is a valid survey .
Please mention your inputs.wat can be the problem here, or anybody suggest any solution
Thanks & Regards
Prajith P
Edited by: Prajith Prabhakara on Sep 28, 2011 12:39 PMHi,
I am closing the issue.
Thanks
Prajith P -
Hi Experts
I am trying to extract CRM survey data from a CRM 3.1 system by using a BW 3.5 system. Surveys have been created and saved. I have set the Evaluate in BW setting for the survey in CRM.
I do not get any data out when using RSA3 or by using infopackages. Is there another setting I have to set? Does the survey need to be executed before I can extract the texts and attributes?
Kind regards
ErikHi, All
I also met this problem.
Finally, my colleague found the solution.
To solve this problem, you activate "Evaluation in BW" first.
However, you might have no result in "0SVY_DATA_1".
I think the reason is you testing.
You might follow this control:
"Generate URL" -> "Generate URL" -> "Test URL"in dialog box.
The use of "Test URL" was problem why no data was stored in "0SVY_DATA_1".
You should copy the generated URL and paste the URL on address window of Explorer.
Then put your answer on questionnaire and save it.
Last, you can see the stored data in "0SVY_DATA_1".
Test was just "TEST".
Regards,
Han Kyu -
Steps to Extract CRM Surveys to BW
Hi Gurus,
My requirement is to extract CRM Surveys, which are attached to Activities transaction with tab questionarrie, into BW. I have checked in datasource 0SVY_DATA_1 as well as in other datasources too but I can see that they are stored in the database tables CRM_SVY_DB_SVS and CRM_SVY_DB_SD. Would anýone suggest me what are the steps i need to follow inorder to extract the data from CRM Surveys data in Activities to BW. I appreciate it in advance.
Thanks a lot
Regards
Kishore.Hi kishore!
in CRM..
go to transaction CRM_SURVEY_SUITE and check the properties of your survey make sure the "evaluation in BW" option is enabled.
implement the datasources required in RSA5
in BW...
Replicate datasources
implement the Datflow and Data targets required in BW you can use the following Content help http://help.sap.com/saphelp_nw04/helpdata/en/a5/73863c593a8767e10000000a114084/frameset.htm
You can then extract the survey data.
with regards
ashwin -
XSLT transformation error when importing target group in CRM Survey cockpit
Hi,
I created a target group using the segment builder and exported that to a local file. Then when creating a survey using CRM survey cockpit (tcode: SURVEY) and trying to import the same target group from the local file; I get an error :
"Error when applying a XSLT transformation"
System Response
Data transformation cannot be executed. Application functions that depend on the transformation cannot be executed
I tried various file formats : RTF, TXT, XLS, HTML but still I get the same error. Export to XML option is neither available while exporting from segment builder nor while importing into Survey cockpit. The target group is not empty.
Are there any settings to be maintained to resolve the error ?????
Dhaval.Hi Suhel,
Thanks for the response... as far as my understanding goes, the crm survey suite can be used for maintaining questoinnaires that are transaction specific. also the functionality of question tables and rows is not available in the survey suite but is available in the survey cockpit (tcode: SURVEY).
However the same does not allow me to refer to the target groups created using the segment builder.... Is there a way I can use the target group created through the segment builder in the survey cockpit ????
Dhaval. -
CRM survey - FM , methods :-)
hi,
anyone has any experience with CRM survey
interfaces? if there any way to update
data in them via <b>Function modules</b> or object <b>methods </b>?
thanks for any help (names of modules, code samples etc.)
Regards,
michal>>>>The first time am seeing you post a question on the forums
not true
I've posted quite a few in the past
anyway thanks for willing to help
Regards,
michal -
Crm survey suite extractors into BW
Does anyone know whether there are some Business Content extractors for the survey data in CRM. My CRM colleagues have setup surveys using the CRM_SURVEY_SUITE transaction and it would seem to store at least some of this data in the table CRM_SVY_DB_SVS, but not all. However I cannot find any standard extractors to extract all the survey data.
There are extractors for the web survey stuff but the CRM_SURVEY_SUITE transaction does not appear to be a web survey.
Any help would be much appreciated on this.
We are using CRM 4.0 with BW 3.5
Thanks
DavidHi!
you can find survey datasources under RSA5 Root->CRM->0crm_SURVEY. these are some datasources
0SVY_ANSWER_TEXT CRM Survey: Answers
0SVY_APPL_TEXT CRM Survey: Applications
0SVY_DATA_1 CRM Survey: Results
0SVY_QSTNNR_TEXT CRM Survey: Survey Header
0SVY_QUEST_TEXT CRM Survey: Questions
0SVY_STATUS_TEXT CRM Survey: Status of Question
0SVY_SURV_TEXT CRM Survey: Campaign Texts
0SVY_TAROBJ_ATTR CRM Survey: Recipient Attributes
and web survey datasources under PI_BASIS->0CA_SUR
0WS_ANSWER_TEXT Web Survey: Reply
0WS_APPL_TEXT Web Survey: Applications
0WS_KFIGTYP_TEXT Web Survey: Key Figure Types
0WS_QSTNNR_TEXT Web Survey: Questionnaire
0WS_QUEST_TEXT Web Survey: Questions
0WS_STATUS_TEXT Web Survey: Question Status
0WS_SURVEY_TEXT Web Survey: Survey
0WS_TAROBJ_ATTR Web Survey: Recipient
0WS_TAROBJ_TEXT Web Survey: Recipient
hope it helps
with regards
ashwin -
Segmentation Builder Using ADS -Analytical data Storage
Hi -
We are using ADS -Analytical Data Storage in Segement Builder. ADS brings in info objects from BW and then Infoset is created on that ADS .Infoset is then used as Data Source in Segment Builder. We are looking for some information on following. Any help will be greatly Appreciated -
1.Is any other customers using ADS (Analytical Data source) in Segmentation builder , and how their experience has been ?
2. We have large number of records, in millions which will be pulled from BW to CRM ADS. Can there be any performance issues, are there any know issues ?
3. Keeping in mind the performance issue, we haves divided ADS into several tables. However number of records in one table can be much more than other tables as these tables correspond to different customer types. What should be the optimal no of records in one table ? Is there any better way to define ADS ? -
Your help is greatly appreciated.
Thanks. - MPHello Mohanpreet,
We are pushing data from BW to CRM for subsequent generation of BP in CRM system ; and for this we are exploring APD functionality.
I am using ADS adapter in CRM and have made proper entries in CRM system( ref. screen 'Release data target adapter' in CRM system)
Now, when I go back to BW system and start to design my landsape in APD trnx. ; there I'm selecting CRM as my target system - which is connected to BW via RFC.
The problem come when I'm trying to deifne attributes of CRM system then while selecing 'ADS as traget adapter' I"m getting an error as " CRM error : Adapter 'ADS' not known " !!!
How do I solve this error. I'm totally stuck up at this point.
Please advice. Due points will be awarded.
Rgds,
Ak-
Maybe you are looking for
-
cant run itunes on my windows xp,when i install it and try to open itunes,it keeps on saying "itunes cant run because some of its required files are missing. please reinstall itunes... what can i do...
-
CompareTo method to compare files
I have to compare each line from two files and say whether the lines are different or not. I don't exactly understand how to use the compareTo method in this type of situation. I'd appreciate any help. import java.util.*; import java.io.*; import jav
-
HI All, I am getting error when I am trying to insert data into XML type coloumn by validating data using XML schema .Here I am giving the statement If any one of you faced the same problem can suggest what's the problem. insert into FND_DM_XDB_DOCUM
-
Manual Commit using Process Flows
Hi, I have 2 mappings, each with commit control property set as 'Manual'. I created a process flow to run these mappings. Following the instructions in the OWB user guide, I added a single SQLPLUS activity in the process flow, and entered the followi
-
A message was unable to be delivered from a WLW Message Queue
when my application passing the some message to other components through the WLI, and i got the following exception. <Oct 5, 2007 1:41:29 AM EDT> <Info> <EJB> <BEA-010213> <Message-Driven EJB: AsyncDispatcher's transaction was rolledback. The transac