CRM / BW SURVEY

Dear friends,
This question is related to CRM survey and i have created a new survey questionire in CRM_SURVEY_SUITE , CALL BACK TO PAI --> CRM_SVY_S_PAI and i have checked the evolution in Business information warehouse.
what is the purpose of that check box? and how can i get those survey data in BW? WHERE i have to create the report?
how to extract those submitted data in to BW?
CRM BW experts pls help me.
thanks,
Anand

HI RAM,
Being a BW consultant i have created a sample survey questionire in CRM development system.
but how do i bring those info to bw?
because no datasource involved... included only functional modules and using BSP
If you have any idea pls let me know

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Hello Experts - My client is implementing CRM and requested activate Business Content. They had requested to implement Survey Analytics which I am not familiar. Just give some background - Surveys are sent to the customers, feedback is requested into CRM. Data will be will be extracted into BW and do some analysis using APD and send back the data to CRM. I understand the process until getting the data in to BW and not sure what can be done in APD and how to send the info back to CRM. Any information pertaining to this will be helpful. Thanks for your help.
- VN.

Hi Venu,
take a look:
BW Survey Catalogs
SAP Note Number: [938679|https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/oss_notes/sdn_oss_bw_bct/~form/handler%7b5f4150503d3030323030363832353030303030303031393732265f4556454e543d444953504c4159265f4e4e554d3d393338363739%7d]
Regards
Andreas

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Hi Folks
In our CRM 3.1 system, our customizer has customized a Survey when creating af Activity.
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Have a mery Xmas
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Hi,
this code reads a certain survey within an order, change the order guid and survey name as you like.
REPORT zsb_survey                              .
DATA     ls_values_xml         TYPE xstring.
DATA     ls_xml_string         TYPE string..
DATA     values                TYPE REF TO cl_crm_svy_values.
DATA     all_values    TYPE survy_t_all_values.
DATA guid TYPE crmt_object_guid.
guid = '27B1FA473F55E52FE1000000914E2D8C'.                  "18100
DATA survey_ui_tab     TYPE crmt_survey_ui_tab.
DATA survey_ui         TYPE crmt_survey_ui.
DATA it_answers        TYPE zcrm_qa_answers_tb.
DATA l_answer          TYPE zcrm_qa_answers.
DATA texts             TYPE crm_svy_api_survey_text_t.
DATA text              TYPE crm_svy_api_survey_text.
DATA g_cust_data       TYPE crmd_customer_h.
DATA dom_text          TYPE dd07v.
DATA it_status         TYPE crmt_status_wrkt.
DATA     lv_error              TYPE bapiret1.
DATA l_status          TYPE crmt_status_wrk.
DATA it_service_os     TYPE crmt_srv_osset_wrkt.
DATA l_service_os      TYPE crmt_srv_osset_wrk.
DATA lt_osset           TYPE crmt_srv_osset_wrkt1.
DATA l_osset              TYPE crmt_srv_osset_wrk1.
DATA lt_subject TYPE crmt_srv_subject_wrkt.
DATA l_subject TYPE crmt_srv_subject_wrk.
DATA ev_application TYPE wff_application.
DATA ev_service TYPE wff_service.
DATA ev_survey_version TYPE crm_svy_db_svers.
DATA    ls_crm_svy_db_s       TYPE crm_svy_db_s.
DATA    lt_crm_svy_db_s       TYPE TABLE OF crm_svy_db_s.
SELECT SINGLE * FROM crmd_customer_h INTO g_cust_data
WHERE guid = guid.
*get the survey data
CALL FUNCTION 'CRM_SURVEY_DATA_GET'
EXPORTING
    iv_object_kind = 'A'
    iv_object_guid = guid
IMPORTING
    et_survey_ui   = survey_ui_tab
EXCEPTIONS
    error_occurred = 1
    OTHERS         = 2.
READ TABLE survey_ui_tab INTO survey_ui
WITH KEY surveyid = 'Z_ZPRO_2_NOCFORMULIER NIEUW'.
CALL FUNCTION 'CRM_SVY_GET_SURVEY_TEXTS'
EXPORTING
SURVEY                 =
    application_id         = survey_ui-applicationid
    survey_id              = survey_ui-surveyid
   language               = sy-langu
IMPORTING
   survey_texts           = texts
CHANGING
   survey_version         = survey_ui-surveyversion"
EXCEPTIONS
   survey_not_found       = 1
   OTHERS                 = 2
CALL FUNCTION 'CRM_SVY_DB_S_READ'
EXPORTING
    surveyid      = survey_ui-surveyid
    surveyversion = survey_ui-surveyversion
IMPORTING
    error         = lv_error
TABLES
    survey        = lt_crm_svy_db_s.
READ TABLE lt_crm_svy_db_s INTO ls_crm_svy_db_s INDEX 1.
ev_application    = ls_crm_svy_db_s-applicationid.
ev_service        = survey_ui-surveyid.
ev_survey_version = survey_ui-surveyversion.
ls_values_xml = survey_ui-valuexml.
CALL FUNCTION 'CRM_SVY_DB_CONVERT_HEX2STRING'
EXPORTING
    x = ls_values_xml
IMPORTING
    s = ls_xml_string.
CREATE OBJECT values
EXPORTING
    i_internal_values_xml = ls_xml_string.
CALL METHOD values->values_get_all
IMPORTING
    et_all_values = all_values.
BREAK-POINT.
Cheers,
Stefan.

CRM HTTP Survey Security

Hi,
We are currently triying to use CRM survey via HTTP.
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Our Security team has issues about this solution, because they think that is insecure.
I would like to know if anyone has already used this solution, and wich kind of infraestructure was used from the security point of view.
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Best Regards,
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Hi Leandro,
perhaps it helps if you have a look at my Weblog: <a href="/people/gregor.wolf3/blog/2005/11/07/setup-sap-web-dispatcher-with-url-filter-on-suse-linux-90">Setup SAP Web Dispatcher with URL Filter on SuSE Linux 9.0</a>. It describes our implementation to provide Surveyes in the Internet for our E-Mail Campaingns.
Regards
Gregor

CRM Web Survey

Hello Experts,
I am trying to load Text master data for Web Survey. Zero records are found.
Also in CRM system in TCode RSA3 there are Zero records. But when I load Transaction data in the Cube the data is getting recorded in the cube. But even for Transaction Info Sources when I goto CRM system TCode RSA3 and execute the Data Source Zero records are found.
I am doing Web Survey for the first time is there any setting I am missing out on.
Kindly help. Point will be awarded.
Info Source are:
Answer Option             0WS_ANSWER (Master Data)
Application                  0WS_APPL (Master Data)
Question                     0WS_QUEST (Master Data)
Questionnaire              0WS_QSTNNR (Master Data)
Questionnaire Status    0WS_STATUS (Master Data)
Recipients                   0WS_TAROBJ (Master Data)
Survey                         0WS_SURVEY (Master Data)
                                   0SVY_DATA_1 (Transaction data)
                                   0WS_DATA_1 (Transaction data)
Thanks,
DS

Hi,
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*Hope it helps.

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Hi!
I create, with the CRM_SURVEY_SUITE, some questionnaires, and I enter values for all the questions.
When I work with these activities, I need to take these values,
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Will reward points!
Regards,
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hi
first of all i would like to explain the standard methodology to store the surevy results in CRM
In SAP Standard when a customer answers a survey, a new activity with transaction type 0000 will be created that automatically triggers the follow-up processes. In our business scenario were not using transaction type 0000 but Y004 instead.
To make the campaign automation survey scenario running for this transaction type as well you have to change a BAdI.
The following procedure describes where and how to adapt the respective changes.
In a real customer scenario this is a very likely procedure.
Transaction Code SE18
1. SAP Menu Architecture and Technology---->ABAP Workbench -
>Utilities -
>Business Add-Ins
2. Enter the name of the respective BAdI CRM_MKTCA_SVY_PAI in the field Definition Name and choose Display first.
3. Go to tab Interface and double-click on the default implementation class CL_DEF_IM_CRM_MKTCA_SVY_PAI.
4. Again, double-click on method IF_EX_CRM_MKTCA_SVY_PAI~PROCESS_SVY_PAI_FOR_CA and confirm the following dialog box with Yes.
5. In the following you see the example implementation for transaction type 0000.
6. Now switch to change mode and search for 0000 with the Find/Replace button.
7. In the following replace the line
iv_process_type = '0000' with the line
iv_process_type = 'Y004'
8. Save your settings and dont forget to activate your coding again.
now just try to understand it
because as soon as customer repond to the survey you get an in bound activity
this activity generation is crucial part of response analysing because this activity contains the info regarding the customer response
you can also see the details of the sales activity automatically triggered in CRM when survey response is filled from customer
in following tables
ECRM_ISU_ACTIVITY_DISPLAY
Displays an activity by taking the Business Transaction Number for the same.
CRM_CLM_CREATE_CALL_LIST
Create call list for activities generated
ET_ACTIVITY_H
Header Details of an activity such as PRIORITY,
OBJECTIVE, Address Details etc.
ET_ACTIVITY_I
Item Details of an activity.
in the similar way you are trying to retrieve the surevy info stored in tables
also This activity also has the response of the customer which can be viewed in the Questionaire Tab of the activity.
You need to maintain a customizing setting for Questionaire Determination.
Customer Relationship Management -> Transactions-> Settings for Activities -> Questionnaires -> Define Determination for Questionnaires: Business Activity.
Maintain an entry here. Put the Determiantion Id, Descr and transaction type (0000), keep the Questionaire Column Blank, and mark the Checkbox in the Active Column.
3. At the database level two tables get updated based on the response.
CRMD_MKTRU_SVY: Assignment Business Partner / Surveys
CRMD_MKTCA_CT_IN: Table for Inbound Entry
Also in transaction CRM_SURVEY_SUITE, select your survey and click on the Evaluation Button. It should also show the response of the customers
and in your case customer is you coz you urself are filling the surveys.
best regards
ashish

Looking for list of topics in sap crm

hi every one,
i was looking for list of topics in sap crm as i was entirely new to sap ..
so pls guide with links for getting documents related to the topics.
it would be nice, if i good glance about the topics and the documents related to it as soon as possible.
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HI,
Start to research SAP CRM by WIKI:
http://wiki.sdn.sap.com/wiki/display/CRM/CustomerRelationshipManagement
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How to create New folder in APD

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SDN and help.sap.com revealed no help.
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best regards,
Vishnu

I copy my reply from another thread... here we go:
Hi guys,
actually you can create your own applications, see note 757057. However, it is a modification and should be done carefully.
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Hi experts,
We have a requirement to create a custom survey template and pass it to mobile. The data flow should be to and fro. as in; from CRM to Mobile Application and vice versa.
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May be this thread will help
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Hello Forum,
As per our business scenario once the Interaction Record or a Complaint is created and saved the Survey is to be triggered and once the customer on receiving an survey URL the customer clicks on the survey link URL, submits his responses to the survey and sends back. These responses are stored in SAP CRM. I want to know how to process this with the parameters for uploading .XML file in HTTP, but there are many unknown parameters in the XML files like: <b>Connector Id</b> etc. As we want do not want to give the BSP application to the consumer, please suggest
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XSLT transformation error when importing target group in CRM Survey cockpit

Hi,
I created a target group using the segment builder and exported that to a local file. Then when creating a survey using CRM survey cockpit (tcode: SURVEY) and trying to import the same target group from the local file; I get an error :
"Error when applying a XSLT transformation"
System Response
Data transformation cannot be executed. Application functions that depend on the transformation cannot be executed
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Dhaval.

How do I save personalised survey answers in CRM

Hi experts:
In SAP Help I found this statement:
...When the recipient enters this URL in a Web browser, a survey is displayed. The recipient completes the survey and sends it (by pressing the u2018Saveu2019 button) to the companyu2019s SAP CRM system. The system then uses the answers specified in the survey to determine appropriate additional marketing activities for the original recipient of the e-mail. ...
I would like to implement this.
How exactly does the recipient send the survey to SAP CRM system? I know that PAI can create a document with survey in CRM. In this case the survey is linked to an email. I have never seen loose surveys (without document) in CRM.
Am I supposed to have an integracion with an contact of type email where the survey answers will be saved in case the marketing contact anwers the survey?
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Thanks,
Cristina

Hello,
First of all, I am not sure in which scenario you are using. In my earlier reply, my answer was broad too since i am not aware of which scenario you are using.
Your survey attribute might be having PAI module attached which creates/changes a lead on checking the process mode. Process calls CRM_SVY_LEAD_PAI_CREATE to create a lead.If this is not successful, it will raise the message to stop.
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Do you want to create lead through campaign execution or want to use Campaign automation application for the same ?
If your scenario is to send an e-mail to a business partner and as soon as he replies to the response , for each reponse you want to generate a lead.
For above scenario, you have to model the scenario in campaign Automation application.
Hope this helps.
Thanks
Raja
CRM Marketing Forum Moderator

Pre-Populating the header data in the survey attached to an activity in CRM

Hello Gurus,
I have a question regarding Pre-Populating the header data in the survey attached to an activity in CRM Mobile 4.0. That in can we define a Functional module for a PBO (Process Before Output) for a survey u201CZ_SVY_Templateu201D in CRM 4.0.
So that when a Sales rep opens the Survey in CRM Mobile 4.0 the Organizationu2019s Header data should automatically be displayed in the u201CZ_SVY_Templateu201D, so that he just needs to fill out only the remaining additional blank fields in the survey.
<< Moderator message - Please do not offer points >>
Thanks,
Siddhu
Edited by: Rob Burbank on Oct 8, 2010 2:16 PM

Moderator message - Cross post locked
Rob

Generate file to save on server from CRM survey results.

Hello,
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When mailto is used an email with the attachment POSTDATA.ATT is sent back as attachment.
How can I copy this document and save it on the customers file system?
And how can this be realised when running internet scenario without using mailto.
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Best regards,
Salvatore

Hello Salvatore,
Did your problem resolved? if not could you please elobarte your question so our community can help you much better.
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CRM marketing Forum Moderator.

Translation of CRM Surveys

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Through debugging the editing of CRM-activities, I could see that indepentely of the login-language, SAP always determine the newest version of the 'masterlanguage'-survey. If there is no translation of this newest version, the surveys appears without any texts, not even the old (activ!) ones.
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Doris

Hi Doris,
first of all welcome to SDN. I've tried to search in OSS for "survey translation" in the Component CRM* but have not found a matching OSS Note. Please open a Message at http://service.sap.com/message to find a solution directly with SAP. Please let us know when they have found a solution.
Regards
Gregor

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