Crm-cic0

Hi All,
Throgh crm_order_read i am fetching system status but it is not giving updated system status. how can i get actual system status.Please help me

Hi,
CRM_ORDER_READ always gives you current or updated USER status of the activity.
Goto se38. Run the program 'CRM_ORDER_READ'. In selection screen give your activity no. and transaction type.
Run the program.
You will see the details of the activity. Check table it_status. You must see updated status in it.
Are you saving the updated status of activity properly and then checking the status in CRM_ORDER_READ?
Reply back for queries.
Please reward points if useful.
Regards,
Ashlesha

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Call to R/3 transaction from CRM CIC0 Action Box

Hi All,
I configured in CRM the action box to call MySAP (transaction VA01), I used the method BOR with the object BUS2032 and the method CREATEWITHDIA, but I need to configure the action box to pass data from the transaction CIC0 into the R/3 system via data flow, for example:
I need to send the field value CCMSEARCH_STRUCT-BP1_PARTNER (Partner - CIC0) to field KUAGV-KUNNR (Sold-to-party - VA01).
I tried to use &BUS1006005& to send the Business Partner, but it doesn´t work.
Any documentation is very appreciated.
Regards
Cássia Lima.

Steps involved in solving escape Sales area popup while creating cash sale order from CIC0 transaction issue is,
In CRM system
Go to transaction EWFC0.
Configuration name ZABOXUSA.
Click on change button and select transaction VA1_ in transaction group R3OE.
Click on details button and change object type to ZZBUS2032 from BUS2032.
Assign values to transaction VA1_ in data flow.
Save and close.
In R/3 system,
Go to transaction SWO1 (Business Object Builder).
Copy object BUS2032 as ZZBUS2032 including program.
In the object ZZRBUS2032 click on the method CREATEWITHDIA then click on the button program on the application tool bar.
At line number 196 added the following lines of code.
DATA :        WA_SALESPARTNERS LIKE LINE OF SALESPARTNERS,
                  IT_KNVV TYPE KNVV.
**MODIFIED TO ELIMINATE SALES AREA POP-UP FOR CASH CUSTOMER.
IF SALESHEADERIN-SALES_ORG IS INITIAL.
LOOP AT SALESPARTNERS INTO WA_SALESPARTNERS WHERE PARTN_ROLE = 'AG'.
     SELECT * FROM KNVV INTO IT_KNVV WHERE
                KUNNR = WA_SALESPARTNERS-PARTN_NUMB.
      SALESHEADERIN-SALES_ORG = IT_KNVV-VKORG.
      SALESHEADERIN-DISTR_CHAN = IT_KNVV-VTWEG.
      SALESHEADERIN-DIVISION = IT_KNVV-SPART.
     ENDSELECT.
ENDLOOP.
ENDIF.
**END MODIFICATION.
Save and generate the program.
Please let me know any comments on this.
Regards,
Srini

CRM- CIC0- dynpro aplication area

Hi everybody, I´m new with CRM. I would like to know: How can put a dynpro inside a new tab in aplicattion area in transaccion CIC0 (Call Interaction Center). Many thanks.

Hi Gustavo,
To launch a workspace in a tab you can configure the application to automatically launch workspaces when CIC0 starts. You can also launch a workspace from an Action Box transaction. Here are a couple of URLs that get you into those topics: http://help.sap.com/saphelp_crm40sr1/helpdata/en/ff/7f5a9bb64711d2b8d6006008ec2322/frameset.htm
http://help.sap.com/saphelp_crm40sr1/helpdata/en/49/16319b1cba11d68717005004f2f41f/frameset.htm
You can of course also develop your very own workspace component and have it launched via one of the above two ways. The best way to learn how to develop a component is to have a look at an existing workspaces component. Note 516843 (link http://service.sap.com/~form/handler?_APP=01100107900000000342&_EVENT=DISPL_TXT&_NNUM=0516843&) suggests an example.
Regards,
Johnnie

How to link Documents to CRM

Hi
Can anyone please suggest on how to link Documents to CRM CIC0 screen.
Thanks in Advance

Hi,
This is possible thru the following way..
CONSTANTS: c_fix_url TYPE string VALUE 'http://10.100.18.201:8080/archive?get&pVersion=0045&',
             c_fixed_val1 TYPE string VALUE 'contRep=',
             c_fixed_val2 TYPE string VALUE '&docId='.
CONCATENATE c_fix_url
              c_fixed_val1
              archiv_id
              c_fixed_val2
              arc_doc_id
              INTO l_url_doculink.
CALL METHOD cl_gui_frontend_services=>execute
    EXPORTING
      document = l_url_doculink
    EXCEPTIONS
      OTHERS   = 1.
Thanks
Parvathi

Want to know how to debug the Business Object Method called from CRM

Hi all,
I have to debug a Method of a custom Business Object. This is being called when a certain action is performed
on the CRM ( CIC0 screen). I can not see an option to set an external break point in the Program of the Business Object
Method.
This Business Object calls a standard SAP FM. I tried setting an external break point in that FM and tried executing that.
But it is not stopping there.
Can any one please let me know how I can debug this when triggered from CRM?
Thanks in advance.
Thanks & regards,
Y Gautham

Hi,
I have tried checking the option 'IP MATCHING' option. I have given my user id and also the 'WEBUSER' as well.
But still I am unable to debug the application.
Can you please let me know if I am missing anything further.
Thanks & regards,
Y Gautham

Priority on the Call Lists

I want to know how can I use the functionality of the field priority (CRMD_TM_IACT-PRIORITY) on the call lists on CRM (CIC0).
Program of the Target Group - > CRM_MKTTG_TG_BUILD
Program of the Call Lists generation - > CRM_CREATE_PLAN_CALL_LIST
Thanks
Pedro Barreiros

Do you know how to add your songs on the "On-The-Go" list to begin with?
On the song you want, press the center button until it flashes; then you check in your "On-The-Go" list ans it should be there.
If you were doing this any differently then that's why it didn't work.

Upgrade from CIC0 to CRM IC Web - is NetWeaver XI required?

Hi,
I have a customer who is looking to move their processes from the customer interaction centre (CIC0) in the SAP GUI to the CRM 2007 IC WebClient. They have upgraded to ECC 6.0, but do not have NetWeaver in place today, so they have asked whether this is required for the implementation of CRM. Do I correctly assume that the CRM middleware concept has not changed (ie it still uses BDocs) with CRM 2007? Also, can you please confirm whether XI required for them to move to the CRM 2007 IC WebClient?
Thanks
Janine

Hi Janine,
Yes. There is no change in the CRM Middleware concepts in CRM 2007. There is no need for an XI for using the CRM Webclient.
Regards,
Shwetha

CIC0 - CRM system requests user name and password

Hi folks,
I am a BASIS gui am facing a peculiar problem with our production CRM system. It is a CRM 5.0 system and we have no java stack . The customer service users have reported on a daily basis when they are logged into CRM system and working with CIC0 transaction for several hours, suddenly a pop up comes up stating
"The server <CRM server server name> is requesting that a user name and password be sent in an insecure manner (basic authentication without a secure connection) "
This is happening when a user logged on the CRM system itself. There is no java stack on this system, pure ABAP system. When this popup comes up, the user then puts his/her user name and password and hits ok and is able to continue with work only to be interrupted the next day in the middle of work. So they are able to login , keep doing their for hours and suddenly are asked to revalidate their user name and password.
1. If the user is logged in for several hours and is working fine, what happens suddenly that the user name, password is forgotten and requires to be re-inputted?
2. Is this related to the browser? But the users only work on CIC0 abap system, they do not open a browser , and this is not via portal or a web-ic link...this is all pure abap login via a sapgui.
3. I have copied the same user and am testing to see if the pop up pops up on me...but so far this pop up is not comming up for me....can this be related to user's local desktop windows or browser settingis there any password cache setting ..if so does it mean every time user tries CIC0, a cached password is sent to the server ......I am confounded ...where is the issue, what settings is this related to...
Thanks for any help...
regards, Vikram

Hello Vikram,
Apparently CIC0 makes use of WAS which requires separate authentication. This can possibly explain this issue. Just check if you have maintained the local SSL certificate. Also ensure SSO is also in place. Check STRUSTSSO2 for this.
Regards.
Ruchit.

CIC0 - asks for user name and password on CRM

Hi folks,
I am a BASIS gui am facing a peculiar problem with our production CRM system. It is a CRM 5.0 system and we have no java stack . The customer service users have reported on a daily basis when they are logged into CRM system and working with CIC0 transaction for several hours, suddenly a pop up comes up stating
"The server <CRM server server name> is requesting that a user name and password be sent in an insecure manner (basic authentication without a secure connection) "
This is happening when a user logged on the CRM system itself. There is no java stack on this system, pure ABAP system. When this popup comes up, the user then puts his/her user name and password and hits ok and is able to continue with work only to be interrupted the next day in the middle of work. So they are able to login , keep doing their for hours and suddenly are asked to revalidate their user name and password.
1. If the user is logged in for several hours and is working fine, what happens suddenly that the user name, password is forgotten and requires to be re-inputted?
2. Is this related to the browser? But the users only work on CIC0 abap system, they do not open a browser , and this is not via portal or a web-ic link...this is all pure abap login via a sapgui.
3. I have copied the same user and am testing to see if the pop up pops up on me...but so far this pop up is not comming up for me....can this be related to user's local desktop windows or browser settingis there any password cache setting ..if so does it mean every time user tries CIC0, a cached password is sent to the server ......I am confounded ...where is the issue, what settings is this related to...
Thanks for any help...
regards, Vikram

Hello Vikram,
Apparently CIC0 makes use of WAS which requires separate authentication. This can possibly explain this issue. Just check if you have maintained the local SSL certificate. Also ensure SSO is also in place. Check STRUSTSSO2 for this.
Regards.
Ruchit.

CIC0 - Interaction Centre (WIN) on CRM 7

All
We have upgraded from CRM 4.0 to CRM 7.0 earlier this year and we are in the process of moving away from SAP GUI screens to WEB UI
My problem, or query is... - We currently have the WIN IC in use and I need to make a small change in CONFIG but can only find configurable areas for the WEB CLIENT and NOT the WIN CLIENT
I appreciate that the SAP GUI screens are no longer supported by SAP but as the CIC0 transaction still works we have continued to use it - I now now to update some config
Please help
Regards
Barry DIxon

Hi,
I hope you are referring to view config here..As per my understanding once you upgrade to CRM 7.0, multiple bsp applications will be available in the system.
Get the technical detail of the component/view details by pressing F2 in the application then you can change view config via component workbench as well.
I am not sure if this is what you are looking for..
Cheers,
Sumit Mittal

Adding Extended Field in CIC0 - SAP CRM 5.0 IC Win

Hi Experts,
Please help with the issue that i'm facing
Scenario:
1) SAP CRM 5.0 - IC WinClient;
2) I have extended 3 fields using EEWB;
3) These fields were created correctly under "Clients Field Tab";
My Problem:
I want to see theses fields in the standard CIC0 (Activity Screen) and not inside the "Clients Fields Tab".
Three Questions:
1) Is it possible to add extendend field to the standard screen?
2) If yes, How can I do this?
3) Is this possible using Screen Variant?
Thanks in advance.

Hi
I hope the following helps:
1) how complex this is? Little effort or a lot of effort?
For non-ABAP'ler it is a lot of effort, even experienced programmers need depending on the requirements up to several days.
2) If this field is used in several screens (e.g CIC0 / CRMD_ORDER, etc) will I have to do the same procedure for every transaction/screen?
No, it is one screen only, which is re-used in both transactions.
3) If I have two distinc Contact Centers using the same application, can I hide this fields that I've added using screen variant for one CIC0 and allow the other to see them?
If you use screen variants these are depending on transaction type only and not on te contact center application, so once you define a layout e.g. for a phone call, this layout is taken by all applications in call center and crmd_order.
Hope this helps
Kai

CRM 4.0 - Problem in CIC0

Hi Experts,
We are creating an P&A - Price Avialability transaction in CIC0. In item details view, we are not able to view the Item Detail Schedule Lines tab.
Can you help me out how we can bring up the Item Detail Schedule Lines tab.
- Best Regards,
Sudhakar Puppala

Hello Eddie,
Yes, in general alerts, interactive scripts, navlinks, and other items need to be recreated in when moving from CRM 2005 (or lower) to CRM 2006s/CRM 2007 or higher. In the case of the alerts, the old XML based alerts (used in CRM 4.0) and the newer IMG configuration based alerts (CRM 5.0) are both replaced by a new BSP-based tool called the Alert Editor -- which is available in the IC Manager busines role. The new alerts use the new target ID navigation concept, which is part of the reason the old alerts don't work anymore (for alerts which contain navigation links).
Warm regards,
John

CIC0 CRM Organizational of unit's

Hi
Today in CRM when you run transaction CIC0 and the user is assign to more than one ORG. unit and this ORG. units have same CIC0-profile, in this case, the user got an pop-up screen (with org. unit's that he belongs to) and then he will chose an org. unit that he will work with in the CIC0-screen.
IF you want this pop-up will show EVERY org. units in the system INDEPENDENT if the user belong to org.unit's or not, so, the user will always got a pop-up with ALL org. unit's in the system,is there anyone that have done or have any idea how to do that?? Please help.
BR//

Hi
yes I know that is a relation and not just a display of org unit's but my client will have the opportunity to chose which org.unit he will belongs to when he start the cic0 transaction independent of the org.unit he belongs to, he will sometimes only work 20 min for back office, next 20 min for front office etc but he will still only belongs to one or two org.unit's when a workflow is triggered, there will also be a lot of work when a new user will be created,The chosen org. unit (from pop-up) will be defaulted into organizational tab in the business activity.
BR//

Can we change the partner number based on the reason in CIC0 in CRM ?

Dear Experts,
Can we change the responsible partner number based on the reason in CIC0 in CRM ?
regards,
Abhijit G. Borkar
Edited by: Abhijit Borkar on Jul 10, 2009 6:46 AM
Can it be done by using 'Actions' ?

Hi Abhijit,
Yes you can do this a number of ways:
action
badi - partner or order
event - custom function module
Remember that the partner determination must allow for this partner to be changed.
Cheers
Andrew

CIC0 CRM ORGANIZATIONAL OF UNITS

Hi
Today in CRM when you run transaction CIC0 and the user is assign to more than one ORG. unit and this ORG. units have same CIC0-profile, in this case, the user got an pop-up screen (with org. unit's that he belongs to) and then he will chose an org. unit that he will work with in the CIC0-screen.
IF you want this pop-up will show EVERY org. units in the system INDEPENDENT if the user belong to org.unit's or not, so, the user will always got a pop-up with ALL org. unit's in the system,is there anyone that have done or have any idea how to do that?? Please help.
BR//

Hi
yes I know that is a relation and not just a display of org unit's but my client will have the opportunity to chose which org.unit he will belongs to when he start the cic0 transaction independent of the org.unit he belongs to, he will sometimes only work 20 min for back office, next 20 min for front office etc but he will still only belongs to one or two org.unit's when a workflow is triggered, there will also be a lot of work when a new user will be created,The chosen org. unit (from pop-up) will be defaulted into organizational tab in the business activity.
BR//

Crm-cic0

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