CRM E-Commerce Module

What does CRM E-Commerce module includes? IS CRM -web and CRM-internet sales are part of CRM E-commerce or are they separate?
Can any send me documents on CRM E-Commerce ASAP.
Thanks guys,
Anjali Saxena
[email protected]

Hi Anjali,
E-Commerce :This key capability enables you to turn the Internet into a profitable sales and interaction channel for both business partners and consumers. You can provide your customers with a personalized Web experience and convenient self-services. With the fully integrated E-Commerce platform you can strengthen your sales, service, and marketing operations and, in turn, reduce transaction costs and customer service calls. The E-Commerce applications cover Web-based sales and service transactions, targeted marketing, and analytics for system and customer behavior.
For details:please see link
http://help.sap.com/saphelp_crm50/helpdata/en/16/cfa34273f60b31e10000000a1550b0/frameset.htm
regards,nishant
please reward points if this helps

Similar Messages

CRM E-Commerce BOB Web shop - Duplicate check for New Customer Creation

Hi,
In CRM E-Commerce BOB Web shop we have a requirement wherein new customer creation should go through a duplicate check. Only unique customers should be created as BP in backend GUI, in case a customer already exists with the same credentials, BP should not be created and user should get a message that the customer already exist in the system.
Currently the system is not preventing me from creating new customers with same credentials.
In case anybody has worked on the similar requirement or has any idea about the same, Kindly help.
Regards, Vipul
Edited by: vipul_kumar02 on Jun 21, 2011 4:20 PM

Hi,
Any pointers for function module used for creation of a new BP for a new customer request in BOB Web shop?
Is it same as B2C Web shop?

I can't find e-commerce module anywhere at business catalyst..

Hey there,
i'm using Adobe Dreamweaver CS6 and recently wanted to get started to create an online-shop with the adobe business catalyst, as demonstrated in the tutorial-videos. But i can find the e-commerce module neither at admin console, nor at dreamweaver program (see screenshots below). I also discovered, that some other modules, like E-Mail Marketing, CRM and Web Apps, are not listed too.
Is there any solution, how can i get this modules?
i would be pleased, if you could help me.
Best regards,
MoareKing
picture 1 (admin console)
picture 2 (dreamweaver CS6)

Are you a BC partner? If so you can view the website subscription level information in your partner portal. Or did you have a web developer create the site for you? If so I would contact them about your issue.
Not really sure about DW. It seems like you are working under a limited user account. If you had total admin control you should see a left menu like below.
So I assuming since you don't have 100% admin access that means you will not see all the modules and features from BC in the DW panel.

What are points to focus on SAP CRM E-Commerce

I need to work on CRM E-Commerce java components for support. To get the KT from the development, what are the places i need to concentrate for getting the valid information. Like, What are the area's, I need to concentrate and make sure that all the information is captured for supporting the application.
Thanks.

Unlike ESS/MSS where you can literally hack through any class (correct me if I am wrong), Web Channel application has been designed to be "modified and enhanced" without the need to change the standard class files (theoretically).
when i spoke the development team, he is saying that, they modified only SHRWEB and CUSTPRJ rest of the components (CRMWEB, CRMAPP, SHRAPP,) not modified also recommended not to modify by SAP. I am unable understand why.
The components that need to be modified depend solely on the application you are working on. In your case, I guess it is the b2b
The E-Selling (b2b) application related components that can be modified (the key word here is "that can be modified") which happen to be the JSPs in the WebContent folder in the SHRWEB are the only components you need to modify "directly". The standard class files (Java) need not be touched according to the enhancement framework. Any custom classes you develop either as new or as extension of a standard class will all go to crm/home/shr/ext which is also in SHRWEB.
I am unable understand why. Sice DEV & EXT guide saying . Any customer related changes can go to - crm/home/crm/ext in CRMWEB - crm/home/shr/ext in SHRWEB - Can you clarify , is this correct. ?
From what was explained above in this thread, where the customer changes need to be depends on where the application exists. For example, for E-Service related apps, icss it is not SHRWEB.
Also i am trying to understand, There are lot of dc's availabl in sharweb. how to identify which dc is related to web order and which is related complaints and returns.? or some other process.
I won't say the extension guide is written for general audience. I must agree with you on that. The guide is written by the experienced developers for "experienced" developers. Not for me or you. Like all other SAP documents, they are written for those who know the subject thoroughly. As you gain experience, you start appreciating the document. But, if you read slowly and properly, you will see what I have explained above very clearly. Try to understand the scenarios explained in the document.
Is there any where documented in SAP docs. I have red the DEV & EXT guide, there details are not available. That is explaining only the how to extend the application.
Read the Tutorial too. See the different scenarios and see what techniques are used and try to analyze why.
Same way the dc's which are in SHRWEB and CRMWEB related which modules or process. Is there any relation ship between these two .SCA files.?
Generally based on group of applications. But that doesn't create any restriction, for you can always create dependency for any DC in your custom project.

Problems with pricing in Internet Order screen(CRM E-Commerce 5.0)

Good afternoon !
        We are using CRM 5.0 with CRM E-Commerce 5.0, and we are experiencing problems with pricing in the order screen.
        When we create an order and insert one item at this order, this item is processed and the price is calculated and shown correctly, both in the item and in the table of totals at the right corner(where is the Total Net Price, freight value, etc).
        If we change the quantity of this item, or insert more one item(with the same or other product), the price turns to zero, both in the item(s) and in the table of totals mentioned above. Also, in the table of totals, the freight value remains being calculated, even in this cases when the prices is turned to zero.
        What can be happening in this case ? What can I check to determine the cause and solve this problem ?
        Thank you in advance !
        Wilson

Good afternoon !
        This problem was solved adjusting some parameters of partner determination.

Sales orders, vendor determination in SAP CRM vs CRM E-Commerce?

Hello,
We are creating Sales Order through SAP CRM E-Commerce B2B scenario.
We noticed that vendor is determined at header level but not at item.
If we create a Sales Order in SAP UI (tx: CRMD_BUS2000115) (same transaction type used by B2B) with the same data Vendor is determined at header and at item.
Any idea?
Best Regards

Hello Folks,
I Have many years implementing IBM Net.Commerce and Websphere Commerce Suite, and 3 years with SAP CRM. What I can tell you:
IBM Sol. has less tables than SAP. It´s much easier to extend the Database.
In terms of catalog management IBM Solution, it´s not good. There´s a web interface do administer it. Very hard. There´s the option to use the massimport utiity. Same thing as Batch input of SAP.
Integration to third party solutions for IBM product, it´s hard. Have to use WBI, or decompile java kernel. For SAP is easier, depending of what you need.
Both solutions work with B2B and B2C, plus IBM working with dutch, reverse and normal auctions.
IBM can work with mobile but you need to acquire the everyplace solution suite. SAP CRM can work with integration for handhelds, naturally, just configure it.
Now the point where it´s very hard really: Taxes and deliveries. SAP has localization for almost every countries around the world. IBM just works fine for USA and Canadá.
For the pricing procedure, SAP, indeed is much better.
Conection with third party delivery companies, like Fedex, UPS or DHL, both don´t have it. Including taxes, except IBM for USA and Canadá, how told you before.
For materials, SAP has a much better implementation, to work with products, itens, services, and so on. IBM has infinite number co categorize a product, and products can have a limited number of attributes. For example a blue and pink pant. Color is an attribute for sap.
For user, IBM has something named non stop shop, where is possible to buy something without a full registration. In SAP, yu have to register entirely.
About visual Design, for both you must respect the JSP, or BSP, in front-end, for IBM and SAP solutions. Don´t leave it on hand of the webdesigner.
The learning curve for learning both are long.
Well there are the points... If you need something else, contact me.
regards,
Luiz David

Deployment of SAP Internet Sales/E Commerce module

Hi All,
Please let me know whether SAP Internet Sales / E Commerce module comes by default in an ECC 6.0 installation.
Also if yes, please provide me with some guides/documents on configurations to be done in ECC for making the SAP IS module functional.
Thanks!!
Lisha

Hi Lisha,
You will not get SAP Internet sales Software Components while installing ECC, You need to deploy sca files externally.
You need to download sca files from service market place.
link : [ download ink|https://websmp108.sap-ag.de/patches]
Goto Downloads -> SAP Software Distribution Center -> select Search for Support Packages and Patches
try to get below sca files using search key:
eg: for SAP-SHRJAV.sca file search with shrjav
o SAP_JTECHS.sca
o SAP_BUILDT.sca
o SAP-JEE.sca
o SAP-SHRJAV.sca
o SAP-SHRWEB.sca
o SAP-SHRAPP.sca
o SAP-CRMJAV.sca
o SAP-CRMWEB.sca
o SAP-CRMAPP.sca
o SAP-CRMDIC.sca
o SAP-IPCMSA.sca
o STRUTS.sca
o TEALEAF.sca
download all sca files and deploy to SAP-J2EE.
Hope this helps you.
Regards,
Devender

Regarding Internet Sales / E Commerce module on ECC 6.0

Hi All,
Please let me know whether SAP Internet Sales / E Commerce module comes by default in an ECC 6.0 installation.
Also if yes, please provide me with some guides/documents on configurations to be done in ECC for making the SAP IS module functional.
Thanks!!
Lisha

Hi Lisha,
You will not get SAP Internet sales Software Components while installing ECC, You need to deploy sca files externally.
You need to download sca files from service market place.
link : [ download ink|https://websmp108.sap-ag.de/patches]
Goto Downloads -> SAP Software Distribution Center -> select Search for Support Packages and Patches
try to get below sca files using search key:
eg: for SAP-SHRJAV.sca file search with shrjav
o SAP_JTECHS.sca
o SAP_BUILDT.sca
o SAP-JEE.sca
o SAP-SHRJAV.sca
o SAP-SHRWEB.sca
o SAP-SHRAPP.sca
o SAP-CRMJAV.sca
o SAP-CRMWEB.sca
o SAP-CRMAPP.sca
o SAP-CRMDIC.sca
o SAP-IPCMSA.sca
o STRUTS.sca
o TEALEAF.sca
download all sca files and deploy to SAP-J2EE.
Hope this helps you.
Regards,
Devender

Urgent help on CRM E Commerce

can anybody give fair idea on crm ecommerce with EP, i need to know about technical architecture, BP details of E Selling and how it is diffrent from E Commerce B2B Portal.
any detail document, please mail me on <removed by SAP Community Network Moderator>
Himanshu

Hi Abdul,
Base Customization starts with the CR100 - BASE CUSTOMIZATION. You need to have a good understanding of the CRM Business Transaction, Business Partners, Organization Modules and Products related technical details.
As for the technical Questions, the best points is SDN as it contains mostly the live questions and scenarios which no one else will be able to provide you. Also put a debug point in the existing code and try to get into deep as much as possible.
For any doubts you can always refer SDN.
For the business functionality you can start with the following:
http://help.sap.com/saphelp_crm50/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm
Thanks,
Samantak.
Rewards points for useful answers.

Help in enhancing CRM logon function module

Hello all,
We have a situation where in the past we have allowed the creation of multiple Business Partners sharing the same e-mail address. We are about to close this loophole but we have this as a master data issue for some existing Customers/Business PArtners.
Currently, our CRM Webshop only uses e-mail address and password for login verification (not using Business Partner/Customer number).
We would like to enhance the webshop logon to include customer number as well ie. We want to determine which customer number associated with the ambiguous e-mail address is used. I have attempted to identify which function module is involved by inserting an endless WHILE loop into the following , but none of them seems to be called :
CRM_ICSS_USER_LOGIN
CRM_ISA_IUSER_LOGINr
CRM_ISAI_BP_LOGIN_BPARTNER_GET
CRM_ISA_BP_LOGIN_CHECK
CRM_ISA_LOGIN_R3USER_CHECK
CRM_ISA_IUSER_LOGIN
CRM_ISA_LOGIN_CHECK
CRM_ISAI_BP_LOGIN_BPARTNER_GET
In addition I notice the function SUSR_CHECK_LOGON_DATA can not be enhanced as it's a Basis FM.
I have attempted to look up documentation in SAP Help and not much joy. Can anyone tell me whether I'm barking up the wrong tree and this needs to be addressed by a kernel level function or recommend another place in the standard code ?
Regards,
Gabriel

Hi Pooja,
Please follow the below steps to create a function module :
1. Goto Transaction code : SE37.
2. Create a Function Group first.
   a) From the Menu Bar Choose Goto -> Function groups -> Create group.
   b) Specify the function group name and a short text.
   c) Choose Save.
When you create a new function group, the system automatically creates a main program containing two includes. Like any other programs and includes, you can display them in the Repository Browser.
3. Now create a Function Module.
4. Enter the function's name in the field Function module.
5. Choose Create.
6. In the Enter function group dialog box, enter the function group to which you want to assign the function module.
7. In The Attributes Tab select Remote Enabled Module (since you want a RFC function module ).
8. Give the Import and Export parameters and exceptions(if any).
9. Write the functioning part of the fuction module in the Source code tab.
10. Save and Activate your function Module.
Now go ahead and use your function module where ever you want.
Hope it helps.
Reward if helpful.
Regards
Hemant Khemani

Replicating Product Catalog for CRM E-commerce (empty)

Hi All,
We have CRM 5.0 and trying to implement B2B E-Commerce. We created a product catalog in the CRM and configured XCM and shopadmin application. We created webshops for B2B. The B2b Webshops list is available.
I replicated the product catalog, but When I watch the ftp folder I saw is empty. The system created folder but not images.
But after selecting any of the shop we get this error.
*The catalog that you have selected is currently unavailable; try again later *
Can anyone tell me how to solve this problem.
We have checked Trex and J2ee connection too
¿Thank you

Hi Lyda,
My best suggestion is, to separate the catalog product content from MIME (images) content while publishing.
First try publishing only a very small catalog product content without images. You can do that by not entring any value in the field - 'Publishing Computer ID' Also no need to check any of the check boxes under this field. Make sure you have enabled all required catalog components (header, variant and products etc) Also make sure you have all green lights after the initial replication.
If you have some red lights then check each red line for the error. Make sure you have esablished the necessary connection to TREX using tx SRMO
Also check XCM configuration http://CRM server:port/b2b/admin/xcm/init.do for a valid webcatalog component configuration.
If all of the above settings are OK, then check with BASIS team whether TREX installation is done properly with appropraite XCM configuration. Since you are on CRM 5.0, then SLD is a valid component where TREX has to be registered with it.
You may tcodes SRSE. TREXADMIN and SES_ADMIN to validate the TREX availability and indexing.
Hope this helps you in solving your problem
Do not forget to reward the useful answers
Regards,
Paul Kondaveeti

CRM / E-Commerce version confusion

Hello -
I currently have an ERP E-Commerce web site up and running (called ISA 5.0, before all the SAP name changes, I believe). This ERP layer runs onto of Netwever 7.00.
Here is where my confusion begins...
I am using CRM 5.00 components like SHRWEBAPPS and so on as the building blocks of the site. However, when I look to apply new support packs to my local and dev landscape, I notice that there are other choices availalble.
For instance:
SAP CRM 5.0
SAP CRM 7.0
SAP CRM 7.0 / NW7.01
My local J2EE currently has installed NW 7.0 SP16, but the DEV server, which was on NW 7.0 SP16, was just upgraded to NW 7.01 SP3.
So, I need to upgrade my local J2EE to NW 7.01 SP3 ( I think), but should upgrade my B2B application by now clicking and grabbing the CRM software components that are listed under "SAP CRM 7.0 / NW7.01"??
Keeping in mind that we do NOT use or have CRM installed. Our web channel has an ERP backend.
Or, should I just keep getting the newest SPs offer from the "SAP CRM 5.0" link?
And, if I need to move to "CRM 7.0", how different is that than "CRM 5.0" as far as the B2B is concerned? Our B2B is heavily modified.
Thanks,
Bryan

In general, the Java Application Platform namely the NW J2EE engine and the Java applications for example E-Commerce 5.0 for ERP can be at different versions. J2EE NW 7.01 can still run B2B E-Commerce 5.0.
Only requirement you have to comply with is, with in the application - E-Commerce 5.0 or 2007 or 7.0, all the components should be at the same version and SP level.
Keeping the J2EE compatible across landscape (local vs DEV) is advisable. If you have upgrade the NWDI which is a NW component then you have to do the same across landscape.
CRM 5.0 E-Commerce for ERP and CRM 7.0 E-Commerce for ERP are certainly different in many aspects and you have to evaluate closely before undertaking such an upgrade. Also, the backend system, in your case the ERP system should be of certain version (or plug-in compatible with older ERP systems) to run newer versions of E-Commerce application.

CRM e-Commerce - Need internet sales for Pharma

Hello All,
My pharma company is in need of an online ordering system. We use SAP ECC 6.0 currently and need more information
on how CRM for internet sales can be used with external customers for placing pharma orders.
Any information is appreciated.
Thank you,
LCP

With ECC 6.0 you can implement E-Commerce (Internet Sales) with ERP and create a new ordering channel for your customers. The orders will be created directly in the ECC 6.0 system. This is the quickest path to the customer.
Optionally, you can have CRM and there are more scenarios involving CRM and ECC. However, the new erpcrmstandard scenario lets one use CRM catalog, yet create orders directly in ERP, thus avoiding any complex pricing conversion to Java in CRM.
Since erpcrmstandard uses the configuration and pricing in ECC 6.0, and since there is no need to download the complex pricing in CRM, you can explore if that can help you.
Easwar Ram
http://www.parxlns.com

Replicating Product Catalog for CRM E-commerce

Hi All,
We have CRM 5.0 and trying to implement B2B E-Commerce. We created a product catalog in the CRM and configured XCM and shopadmin application. We created webshops for B2B. The B2b Webshops list is available.
I don´t replicate the product catalog. But after selecting any of the shop we get this error.
*The catalog that you have selected is currently unavailable; try again later *
Can anyone tell me how to solve this problem.
We have checked Trex and J2ee connection too
Is it possible access to WebShop witihin replicated product catalog?
Thank you

You replicate your product catalog to the TREX server to enhance search functionality and scalability, and to improve system performance for your customers. You replicate your product catalog from your ERP server to the TREX server, using an ABAP Report.
Transaction code ISA_CAT_REPLICATION
You use the transaction ISA_CAT_REPLICATION (ABAP Report ISA_CATALOG_REPLICATION) to replicate product catalogs from your SAP ECC server to a TREX server.

UI Fields control in CRM E-commerce application

HI All,
Our application is CRM ISA 7.0 E-commerce application.
We want to control the UI Fields in the standered pages like order page, Confirm page etc. We have done that through sap/modification/uicontrol-config.xml but we dont want to do it through the standered SAP files. We want it througn the customer(custom) file. We have customer/modification/uicontrol-config.xml in the appbase project. In that file we have extended the default config and as below.
<config isa:extends="../config[@id=default]">
      <UIElement name = "order.reqDeliveryDate"
                              allowed = "false"
                                hidden = "true" >
                               <backend structureName = "ORDER_HEADER"
                                       fieldName = "REQ_DLV_DATE" />
        </UIElement>
</config>
and We are not able to hide the requested delivery date.
Is any thing missing in the above code?
Do we have any other approach to control the UI fields.
Thanks and Regards,
Sudha

Hi Roman
Below link will be useful :-
http://help.sap.com/saphelp_nw04/helpdata/en/bd/6ca740aa053a13e10000000a155106/content.htm
Regards

CRM E-Commerce Module

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