CRM field service/MAM

Can someone tell me SAP roadmap for CRM fiels service.
Is it available and if yes what is the support period for the same.
it seems it has all the funtionality that are there in MAM.
Can it be used as MAM substitute if we have CRM system.
Kindly throw some light on the same.
Regards,
Akhil

Deleted!

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Batch Management in CRM 2007 Service Transactions

Dear SAP colleagues,
I am dealing with a CRM 2007 Service project, and there is a question that has been in my mind for a while.
As far as I know, it is possible to manage product batches in CRM Sales. In fact, the field is standard delivered, and there are a couple of BADIs in SPRO, under Sales Transactions. But when talking about CRM Service, I can`t find any documentation about batch management anywhere, nor the possibility of configuring the functionality.
May anybody give me some light about this issue please?
Thanks in advance.
Pablo RM

Hi Rupesh,
thank you very much for your answer, but shall I understand that batch must be specified in ECC and cannot be recorded in CRM (in stardad logic)?
Let me explain you a bit more about our needs: we have products with batch numbers that can only be repaired with spare parts with same batch number, since they come from the same manufacturing batch. When defective products arrive to be repaired (we will use In-house repair orders to cope with this) and their batch numbers are identified, there should be an availability check of the spare parts needed considering their batches, just the same way as it is done in CRM Sales for products. As you say, once it has been released, the reservation is made in ECC.
I suposse that there's no solution but a custom development.
Well, thank you again and good bye.
Pablo

Integrating CRM fields into a media document

Can anyone direct me to information on integrating specific CRM fields into a media document? I have a marketing subscription website and am trying to implement a simple 'web to print' function for specific marketing materials for my subscribers. I've created the additional fields in the CRM database for photos, etc; however am trying to figure out the best approach for the end result which is inserting their personalized information into the form for printing.
I have access to Adobe CC so if there is a recommended software to create the marketing template that will interface with the CRM database in BC??
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Hi
Synchronize Territory Assignment Rules (STAR) program is getting completed with following error message:
Parameters used were 'Service' with a Run mode as 'Total Refresh'. It errors out with 'No data found' error message. (Log file appended below)
Can someone help to find out root cause?
Regards,
CRM Foundation: Version : 12.0.0
Copyright (c) 1979, 1999, Oracle Corporation. All rights reserved.
JTY_STAR module: Synchronize Territory Assignment Rules
Current system time is 29-APR-2011 15:01:48
**Starts**29-APR-2011 15:01:48
**Ends**29-APR-2011 15:01:55
100 : ORA-01403: no data found
Start of log messages from FND_FILE
End of log messages from FND_FILE
Executing request completion options...
Finished executing request completion options.
Concurrent request completed
Current system time is 29-APR-2011 15:01:55
P.S. Reposting - It looks like I had posted in wrong category earlier. Sorry!. Re-posting again with CRM category for Field service this time.

As per the SR we had to laod all the old rates, as this was the beginning of a new fiscal year.

Searching for "Upgrade of mySAP CRM Field Sales Scenariou0094

Hello!
We're planning to upgrade from SAP CRM 4.0 SP4 Mobile Sales up to 4.0 SP11 (or perhaps 12 in a few month). Now i'm searching for the pdf "Upgrade of mySAP CRM Field Sales Scenario. Has the title changed? I didn't found it on the service marketplace.
Perhaps here's anybody reading who knows a download-link?
Thanks a lot in advance and best regards,
Ingo

Hello Ingo,
the documentation needed is in the car files that you can download for the mobile application; just go to service.sap.com/swdc -> entry by application CRM -> Scenario Mobile Client (or similar): there are two .car files for each SP, but you only need the target SP: Uncar them with (mobile/bin)sapcar -xvf (filename) and then you will get a documentation directory.
Otherwise just ask me directly.
Kai

CRM fields not populating in BPS layout for opportunity Planning 0crm_order

Hello Support,
We are using SAP CRM 5.0 SP09 with BW 7.0 SP 09.
When creating an opportunity in CRM, the product data ( quantity ,
values) are not appearing in Planning tab( SEM-BPS Layout) .
Kindly let us know what needs to be done to resolve this issue.
Thanks and regards,
Rajiv Jain

In your CRM system, check your mapping from CRM to BW are correct.
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In here you should see the mapping from the InfoObject to the CRM field (eg. Infoobject 0CRM_EXPREV uses structure CRM_BW_OPPT_H and field name EXP_REVENUE).
In order for the value to be passed to planning you must tick the 'Empty' checkbox on.
Regards,
Adrian

Subinventory LOV not getting populated in Mobile Field Service Pocket PC

Hi,
After installing Mobile Field Service Pocket PC on a Windows Emulator, and connecting to Oracle Database Lite webtogo, while trying to create a parts requirement the subinventory LOV is empty. The other fields like item and address are getting populated.Because the Subinventory cannot be selected , the order cannot be created.
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what is the item Style of ChargeAccountId ?
it should be formValue
in the xml you should have something like this
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Bugs in BC CRM web service need to be fix (Server was unable to process request ERROR: A server error has occured)

I'm using the following code to retrieve order list is working fine but it give me an error Server was unable to process request ERROR: A server error has occurred when I trying to retrieve order total paid with same code: and the output when retrieve order total paid is [object Object]
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                      var RetrieveTotalPaidXML =
                      '<?xml version="1.0" encoding="utf-8"?>\
                      <soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" \
xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">\
                      <soap12:Body>\
                      <Order_RetrieveTotalPaid xmlns="http://tempuri.org/CatalystDeveloperService/CatalystCRMWebservice">\
                      <username>user</username>\
                      <password>pass</password>\
                      <siteid>111222</siteid>\
                      <orderId>112345</orderId>\
                      </Order_RetrieveTotalPaid>\
                      </soap12:Body>\
                      </soap12:Envelope>';
                       $.ajax({
                        type: "POST",
                        url: wsUrl,
                        Host: "mysite.worldsecuresystems.com",
                        contentType: "application/soap+xml; charset=utf-8",
                        data: RetrieveTotalPaidXML,
                        dataType: "xml",
                        success: processSuccess,
                        error: function(){alert("Error: Something went wrong");}
                       function processSuccess(ResData) {
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I think there a bug in BC CRM Web Service when trying to make a request for Order_RetrieveTotalPaid using soap need to be fix

Perhaps it would be good to update the sample request as shown on the Developer reference page for this method (and, actually ALL of the SOAP samples)
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How can I look up a user's details by a custom CRM field?

Hi all,
I'm researching the possibility of using BC to record brick-and-mortar sales to site members who have a membership card. The way I imagine this would work in the site is that each user on BC would have a barcode field containing their membership card's barcode number. After each sale, the checkout person would scan the customer's membership card, and BC (using a web form) would record a case for the sale. Initially, there would be no data recorded on the monetary value of the sale, just the fact that the customer bought something.
I've had no trouble setting up the CRM field for the user's barcode, but I'm having some difficulty with the web form to record the sale. BC requires that it record the full name and email address of the customer as well as any other fields I might add (ie. the barcode), and it would be too cumbersome to enter these each time a customer with a membership card bought something.
I think a possible solution would be to look up the customer's name and email address from their barcode number using Javascript and then populate those fields in the form. I'm quite capable of writing the JS to accomplish this, but I haven't found a way of getting that information out of BC. Do you know if there is a way to do that? Or is there another way of solving this problem that I haven't thought of? Thanks in advance for any pointers you can offer!
Cheers,
Rohan

h.put(Context.INITIAL_CONTEXT_FACTORY," ********what should i use here???????*************************")
Each app server provides their own jndi factory class. For ex for weblogic it is weblogic.jndi.WLInitialContextFactory. SInce you are using sun app server, check if there are any examples to find out or the docs.
private static String url="http://localhost:4848
Since the client is in a different machine the localhost is not going to work here. provide the url or the machine name of the system in which ur sunapp server is running. In addition u will need to have the stubs of the remote interfaces in ur client machine.

While consuming Fusion CRM web service in ADF mobile throwing an error

Hi,
I am developing ADF Mobile using JDeveloper
11.1.2.3 and consuming Fusion CRM ADF Web Services.
While executing CRUD operations with these web services
in ADF mobile app, I am getting SOAP response as *Error in getting response
and got result nothing *.
And also noticed as using JDeveloper ADF mobile App, unable to create URL service
Data Control - REST based for FUsion CRM web services. Where as I am able to
create SOAP based web services data control. It' strange or surprise.
Did anyone face the above problems. Kindly let me know any suggestions or
samples to the below contacts
Regards
Bhaskara Reddy S
00919008466722
bhaskara.sannapureddy at Crmit.com

Dear Frank,
Based on below links, Fusion CRM also supports REST also apart from regular SOAP Web Services.
http://niallcblogs.blogspot.in/2012/10/204-calling-rest-service-from-fusion-crm.html AND
http://docs.oracle.com/cd/E15586_01/fusionapps.1111/e20388/F412758AN17B21.htm
(For e.g one of linked in profile :http://www.linkedin.com/in/minalkhodani , many teams are developing using SOAP & REST)
Designed and developed integration services using SOAP and REST web services for Oracle Fusion CRM Marketing Modules.)
When creating URL based data control, getting an Error as "Forbidden" , (Does it mean NOT SUPPORTED??) . Kindly advice.
I am calling WEB SERVICE thru SOAP in AMX PAGE code as below after creating Web Services Data Control from ADF Mobile UI thru JDeveloper IDE.
== CODE SNIPPET OF AMX PAGE CALLING SOAP FUSION CRM WEB SERVICE =======
<?xml version="1.0" encoding="UTF-8" ?>
<amx:view xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:amx="http://xmlns.oracle.com/adf/mf/amx"
xmlns:dvtm="http://xmlns.oracle.com/adf/mf/amx/dvt">
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<amx:panelFormLayout id="pfl2">
<amx:inputText value="#{bindings.name.inputValue}" label="Person First Name" id="it1"/>
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</amx:panelFormLayout>
<amx:facet name="header">
<amx:outputText value="Create Person in Fusion CRM" id="ot1"/>
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<amx:facet name="primary">
<amx:commandButton id="cb1" text="Back" action="__back"/>
</amx:facet>
<amx:facet name="secondary">
<amx:commandButton id="cb2"/>
</amx:facet>
<amx:panelFormLayout id="pfl1">
</amx:panelFormLayout>
<amx:outputText value="#{bindings.message.inputValue}" id="ot2"/>
<amx:outputText value="#{bindings.code.inputValue}" id="ot3"/>
*<amx:commandButton actionListener="#{bindings.createPerson.execute}" text="createPerson"*
*disabled="#{!bindings.createPerson.enabled}" id="cb3"/>*
<amx:iterator var="row" value="#{bindings.personParty1.collectionModel}" id="i1">
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<amx:convertNumber groupingUsed="false"/>
</amx:outputText>
</amx:panelLabelAndMessage>
<amx:panelLabelAndMessage label="#{bindings.name.inputValue}" id="plam1">
<amx:outputText value="#{row.PersonFirstName}" id="ot4"/>
</amx:panelLabelAndMessage>
</amx:iterator>
</amx:panelPage>
</amx:view>
Regards
Bhaskara Reddy

Need to suppress Windows Security dialog when connecting to CRM WCF service from application

I am currently developing a Windows desktop application that uses the CRM WCF service as a data source. The CRM environment uses AD authentication. The problem I have is that our domain enforces a password expiration policy, so every three months each user's
CRM password changes, and the one stored for the user (in encrypted form) in the application becomes invalid.
When that happens, after logging into the application, the user is presented with a Windows Security dialog asking them to enter their network user credentials. If they do so the first time, they're asked up to a dozen more times, to authenticate a bunch
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I know it's possible to put the site in a zone with custom security settings suppressing this prompt, but Group Policy to do that is kind of heavy-handed and could have unintended consequences. I would prefer a programmatic "quick fix" for now,
until we can re-architect the application's security layer to do all authentication against AD.
Thanks.

Hi friend,
This forum is to discuss problems of C# development. Your question is not related to the topic of this forum.
You'll need to post it in the dedicated ASP.Net Forum
http://forums.asp.net for more efficient responses, where you
can contact ASP.NET experts. Thanks for understanding.
Have a nice day!
Kristin

I have created a series of pdf schematics in a portfolio that revolves. For the field service techs I would like it to work on a smart phone or tablet. On the phones and tablet, they do not revolve. Any idea's?

I have created a series of pdf schematics in a portfolio that revolves. For the field service techs I would like it to work on a smart phone or tablet. On the phones and tablet, they do not revolve. Any idea's? I am using Adobe Acrobat 9 Pro. It looks great and works as expected on my system, but the techs cannot scroll through the different prints.

Edge has very clear restrictions, one being that you must have 6 months of clean payment history which you don't. Either wait until April 14, or good luck at Sprint.
I am unsure how it can be determined the payment mix up was the fault of CS, but regardless, the mix up was done. There can be any number of reasons why a payment could be missed without any fault on your part, however you are still the responsible party for the account and must live with the repercussions.

Error when installing Oracle Lite for Mobile Field Service Laptop

Hi,
I am facing a strange problem when installing Mobile Field Service Laptop agent "Oracle Lite" on my laptop.
When I run the setup, it asks me username and password, after entering the information, when I proceed, I see setup window which displays below messages
"Authenticating with server... "
Please wait. This may take several minutes ...
Then it hangs for several minutes, approx 5 to 10 mins, and then gives message
"Could not connect to server: HTTP/1.0 502 Bad Gateway"
I am not able to proceed with setup.
But none of my other colleagues are facing this issue, even though the network, proxy settings and java version are same.
Any idea about this error?
Regards,
Mohammed

I thought polite.ini us required....how r u using MFS without polite.ini?

Is anyone successfully using Mobile Field service - laptop version in 12.2.X ?

We need this type of functionality but we are on 12.0.6. We are considering upgrading but we were going to upgrade later this year. However, we need this type of functionality as soon as possible. Is anyone using Mobile Field Service in 12.2.X with laptops?

Hardik,
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I have defined a service in my midtier which outputs XML with a signature box:
<SimpleFormItem name="p_signature" type="signature"> etc
My PDA displays the signature box correctly in the web browser.
When I sign the box and press Submit the following data items are returned to the midtier:
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I know that my IAS version is a little low, but, the problem appears to be that the plug-in in the browser is not returning any sig data.
Do I have an old version of the plug-in?
Have you used this plug-in?
Has it worked for you?
Do you know where I can get a newer version of this plug-in as it must work with Oracle Apps?
Regards,
Tim.

Wish to create an Installation Service Request for Field Service with Multiple S/N

We are using Oracle 12.1.3 with Teleservice, Field Service and Installed Base. We ship multiple Serial Numbers in a given order then need to dispatch our Field Service technicians in order to install them at the customers locations. I am having a hard time thinking or figuring out the best way to record this in Oracle EBS. Using a Service Request is difficult as there is not a way to list multiple Serial Numbers that we are aware of. Any help or suggestions would be very welcomed.
Thanks
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create your own Activity Class (Inherit from Manual Activity) and add the fields for what you want, IP, Hostname etc.. then on the portal when the user request the vm map those values to that activity which is assigned to your network team. when they open
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CRM field service/MAM

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