CRM Interaction centre document v5.0

Hi
Does anyone know what is the lastest document available for CRM Interaction centre for v5.0. Also if there is one available, where can I get hold of it?
Are these available on the marketplace?
Regards
Avi

Yes they're on the marketplace.
Check out this thread: [Links to CRM Documentation;

Similar Messages

  • CRM Interaction Centre - Video Demo or Success Stories

    Hi
    I am a new CRM Trainer and rolling out CRM Interaction Centre to my organisation.
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    If anyone knows of any similar content out there that is available to use - I would appreciate you letting me know.

    Hi Jayne,
    You should check out the Early Knowledge Transfer http://service.sap.com/rkt-crm Select your release on the left hand side and then on the right hand side under 'Select your Learning Map' choose Interaction Center.
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  • BW and CRM - Interactive Centre

    Hi All - I'm currently working on an SAP and CRM implementaton project and am new to CRM. I couldn't find any useful information in this regards. If any have worked in this module, please provide me some information and help.
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    Hello Claudia.
    If it helps you to go a little further, I work with a BI 7.0 integration with CRM4.0 system.
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  • CRM Interaction Centre - Error when display an attachment

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  • CRM - Customer Interaction Centre

    Hi,
    From a functional perspective of CRM - Customer Interaction Centre (CIC), what needs to be learnt ? Please provide links to those.
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    Regards

    Hi,
    The CR410 material is part of SAP CRM Academy.
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    http://help.sap.com/saphelp_crm70/helpdata/en/91/5af2e75d6343e2808b461db9bef60f/frameset.htm
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    http://www.sap-press.com/products/Maximizing-Your-SAP-CRM-Interaction-Center.html
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    Hi,
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    Recently the application was upgraded from SP15 to SP16.
    Please provide your inputs in solving this issue.
    Thanks in advance.
    Regards,
    Venkat
    Edited by: kvenkat24 on Dec 14, 2010 8:02 AM

    Hi Hongyan Shao,
    Thanks for taking your time to answer my issue.
    Actually we have two issue in this
    1.When users press the End button, ideally, the current screens should be closed and default screen of Accoutn Identification should be shown.
    This does not happen.
    Actually, nothing happens when users press the End button.
    Users cannot click on anything else too and the screen seems to be frozen.
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    2.And one more issue is when user ends call by click on end button it goes to account identification but Name of the account still be there on top left top side where it shown account name. but it allows agent to take another call and create service ticket.
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  • Crm interactive reporting

    Hi,
    we are configuring ir reports on crm2007 & bi 7.0 based on c41 document.
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    Hi Sastri,
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  • Objects in Service Interaction Centre

    Hi CRM gurus,
    I'm working with SAP CRM Service and I should use Objects, but I was not able to create them in the CRM system. I read the documentation provided on the SAP Help, and I understood the conceptual difference which exists between Installed Base, products and objects.
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    Andrea Ricci

    Hi,
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  • Viewing of stocks by an interaction centre agent

    Helllo Experts
    There is a requirement on one of our projects that the interaction centre agent should be able to view stocks in CRM. What would be a better option - ECC report through transaction launcher or BI report through transaction launcher? Please let me know your experiences.
    Thanks

    Resolved through enhancement

  • CRM interactive report

    hi ,
    Can we provide a BI WEB Template in CRM interactive Report. I mean in the SPRO setting in the CRM system there is an SPRO menu option to provide single query id .Can we provide a web template in the SPRO setting of the CRM system. I want to execute a dashboard report as part of CRM interactive report ie the dashboard has to be executed in the BI system of the CRM box.
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    Hi Nitin,
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    |http://help.sap.com/bp_crm70/CRM_DE/HTML/index.htm]
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  • Cookbook for Employee Interaction Centre

    Hi Guys,
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    Regards
    Vivek

    check the below wiki link if it can help.
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    Hi,
       Is SAP CIC(Customer Interaction Centre) means CRM Interaction Centre

    hello  man
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  • CRM Interactive Reporting - No data, Random Errors - C41 followed

    Hi All,
    We have followed like others on the SDN, the Config Guide C41 document for setting up CRM Interactive Reporting.
    I have two clients on the same box, one for CRM, the other for Reporting (REP).
    I have set up a myself connect and checked the OSS notes relating.
    I have ran /CRMBW/CONFIG_WIZARD on CRM and REP and all is green with a couple of warnings;
    The unique BI client for system CRD is '260' (logical system 'CRDCLNT260')
    Using CRM and BI reporting in the same client is not recommended
    I have checked OSS note about myself system and all correct, but this warning still comes up? Is this an issue?
    I also get the following;
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    The connection is a Trusted connection following some notes & comments from the above warning. I had also created another RFC for this as CRD_260_T and made this a trusted as the previous, but this gave more warnings.
    BI_TCO_ACTIVATION is all green and i have checked every object in the REP client.
    After all this, if I run RSA3 in the CRM client and the OLTP transaction data sources bring back 0 records. I have checked the OSS notes around the myself and the authorisations for the Background user and for the admin user and all ok. I have run a trace also and nothing has come up.
    I also get errors in the Web UI when i try to run a report. It asks to check BSP_WD_EXCEPTION_DISPLAY in tx SAAB. I have followed the note on setting this up and this provides some error around a method XML_TO_ITAB. The method is active and syntax correctly. Is this a red herring?
    Can anyone shed any light on anything that is not in the guide, but is crucial for this to work?
    Many thanks Geoff.

    Hi Geoff,
    firstly, you seem to have done quite well so far if you completed the config wizard successfully. The warning about reportin in the same client being not recommended comes because you apparently also configured the BW client (REP) to be a client for interactive reporting. The wizard is supposed to run in the source client alone, not also in the BW client. But don't worry, it should not do any harm.
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    Technically everything seems to be correctly configured. Now you are wondering why you don't see any data. This can have various reasons. Most likely, your user is not assigned as the person responsible to any sales document. For this to work, your user must be assigned to a business partner, and that business partner must be assigned to a suitable place in the CRM org model either as employee or manager. The employee must be the person responsible to all documents he wants to see in the reports, or a manager of such employees.
    The last problem about the Web UI is nothing I can help with. I propose you open another post on that.
    Best regards

  • Issue in Interaction Centre (Emails forwarding issue)

    Hi Experts,
    I am facing one issue in Employee Interaction Centre(EIC) where the requirement is the User is not able to forward the E mails (Cases) to one group Kumba.It is showing error on the top of the screen mentioned in the attachment.Please find the attachment of the issue. Previuosly it was working for this group, but unfortunately it has stopped working for this group now.
    MESSAGE FROM THE USER: Good morning
    Kindly notethat we are unable to assign e-mails to ES T1 Kumba on SAP CRM System P00
    Client 423.
    The erroris only with the ES T1 Kumba assignment.
    Kindly revert with your finding/solution on this issue.
    Thanx
    Warm Regards
    Vineet Joshi

    Hi,
    Check note 1906163 Forwarding work items to groups that contain inactive users
    Best Regards,
    Sigrid

  • Profit Centre Document issue at the time of Post Goods Issue on SD.

    Dear Experts,
    While SD person is posting Post Goods Issue, System is generating Profit Centre Document along with other documents. We are facing an issue with Profit Centre document here and the issue is:
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    Please guide any solution to resolve this issue, its urgent.
    Thanks in Advance.
    Regards,
    Zain Bashir

    Hi Zain
    This is a tricky issue
    Are you saying that the PCA document has the Delivery Number (VL01N) updated in some cases and not updated in some cases?
    The Delivery Number is updated in PCA document when you create Delivery from VL01N and do PGI from VL02N
    But, if you do PGI from VL01N itself, then the delivery number is not updated in the PCA document
    SAP recommends to post PGI from VL02N
    Br. Ajay M

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