Objects in Service Interaction Centre

Hi CRM gurus,
I'm working with SAP CRM Service and I should use Objects, but I was not able to create them in the CRM system. I read the documentation provided on the SAP Help, and I understood the conceptual difference which exists between Installed Base, products and objects.
Nevertheless, actually I'm able to create products with the transaction COMMPR01, and add them to the IBases (IB51 - IB52); but I was not able to create Objects in the CRM system.
I should use Objects because i need to register the information on
1) purchase date
2) serial number
I should create Objects directly in the CRM system, not in R/3
Can anybody help me?
Thanks in advance,
Andrea Ricci

Hi,
I resolved my problem!
Exaclty, through the transaction SU01 I assigned to my User the Parameter "COMMPR01_IND_OBJ" with value "X", and now I'm able to create objects in the Interaction Centre directly from the New Installed Base creation screen!
Andrea

Similar Messages

Interaction Centre: Survey not saved correctly

Hi,
We are using SAP CRM 5.0 Interaction Centre. While creating a customer feedback transaction with survey in Interaction Centre, following is the observation:
1. We open the customer feedback transaction, enter the mandate information in the details tab and save the transaction.
2. Then navigate to questionaire tab and fill-in the survey questions and save the survey.
3. Navigate back to details tab and save the transaction. The survey and the transaction are saved correctly. Instead, without navigating back to details tab, when we try to save the transaction from the questionaire tab, neither the survey nor the transaction is saved.
Recently the application was upgraded from SP15 to SP16.
Please provide your inputs in solving this issue.
Thanks in advance.
Regards,
Venkat
Edited by: kvenkat24 on Dec 14, 2010 8:02 AM

Hi Hongyan Shao,
Thanks for taking your time to answer my issue.
Actually we have two issue in this
1.When users press the End button, ideally, the current screens should be closed and default screen of Accoutn Identification should be shown.
This does not happen.
Actually, nothing happens when users press the End button.
Users cannot click on anything else too and the screen seems to be frozen.
Users have to close the IC session and relogin.
2.And one more issue is when user ends call by click on end button it goes to account identification but Name of the account still be there on top left top side where it shown account name. but it allows agent to take another call and create service ticket.
Please note that we are using CTI( Avaya phone)
Now since these two are an intermittent issues, i do not have reproduction steps.
Thanks and regards,
Teja

JSP-BPM Process-Web Service interaction

Hi all
I am new to Oracle bpm studio. I am having one very important question.
I want to understand the JSP-BPM-Webservice interaction in Oracle BPM studio BPM Process, as we have an enterprise application having servlets, ejbs, etc, for these servlets & ejbswe are creating web services to expose their functionality, through a BPM process. We have created jsps for showing the result fetched from the external web services imported in our BPM process.
So in brief, jsp and external webservices are imported in our BPM project, configured as interactive & global activity respectively.
Please guide us for the JSP-BPM-Webservice interaction.
How to make the webservice working in response of the jsp, getResult Button? So that on pressing the button on jsp the webservice can return the result and the result can be diplayed on another jsp?
How to bind the webservice with bpm object, and pass the values through the bpm flow?
Could you please guide me through this small demo application?
Please please please reply my question, eagerly waiting for your reply.......................................
Thanks & Regards
Ashish Chaudhary
Edited by: user10952025 on Jan 11, 2010 8:43 PM

Hi Sujata
Yes we did the same, as given in some tutorials how to create the "Web service catalogue component", we did it, introspected the webservice.
Now we need to pass the inputs to the add method of the web service, so that it can return the result back to the jsp. So in order to achieve this we created one interactive activity component & object for jsp in the main BPM process and for the same jsp, one interactive activity component in the screenflow, and to interact with the webservice, we created the global activity in the main BPM process. We edited this global activity and dragged the add method definition there.
So now we are facing issues with jsp-web service interaction, they are not interacting, so we want somebody to guide us how to enable this with step by step instructions if somebody has done it already. We have already gone thru a lot of tutorials & forum but we want to resolve this asap.
Thanks & Regards
Ashish

Employee interaction centre - authorizations

Hi,
I have a problem with authorizations of employee interaction centre transaction code HREIC.
Background of the issue: User executes the T-code HREIC in SAP. A new browser is open. User enters his username and password . The employee interaction centre is open. Here, the user clicks on activity for the category HR. The next screen displays all the queries.
Issue: In the query screen , the user must be able to close or reopen a query using a drop down but there is no dropdown option at all. The user is able to see these dropdown option if SAP_ALL access is given to them. Please provide suggestion. Thanks very much in advance.
Regards,

Thnks very much for your help and I apologize for the delay in my reply. If a user is given SAP_ALL access and if I run ST01 on the user , I will not be able to get any data because there are no auth failures for the user. I hope I am correct. In my case the user is assigned 2 roles. lets say role 1 and role 2. Role 1 has the object S_SCMG_TXT . I ran the Tcode HREIC and did a trace on the user and the trace results failed at the object S_SCMG_TXT. ( RC = 4 ). The trace does not tell which role was checked. However, the object in question is already assigned to the user's UMR. What could be the issue in this case?. Thanks in advance for your help
regards,
Edited by: Julius Bussche on Jul 28, 2008 5:07 PM
=> From other post: These two objects are already available with the correct values in one of the roles of the UMR.
P_ORGIN RC=4 INFTY=0001;SUBTY=' ';AUTHC=R;PERSA=;PERSG=;PERSK=;VDSK1=;
S_SCMG_TXT RC=4 SPS_ID=HREIC_SPS_ACTIVITY_NOTES;CASETYPE=' ';TEXTID=0005;ACTVT=03;

Issues when adding the Interaction centre option to Nav Bar for WebUI.

I just wanted to clarify something if I may.
Am I right in thinking that the Interaction centre can be viewed for Service, Sales and Marketing. There are standard SAP business roles for all these, being the SERVICEPRO, SALESPRO and MARKETINGPRO.
I have a new business role to be set up which is a sort of hybrid of the SALESPRO and MARKETINGPRO roles. However, what I can't determine is what displays the Interaction centre from within the Nav Bar for any of these particulat SAP roles.
In the SAP GUI we could just run transaction CIC0 and depending on the PCFG settings it would either show the Sales IC or the Marketing IC. I need to just show the marketing IC for my new Z business role, but getting the details into CRMC_UI_PROFILE and CRMC_UI_NBLINKS is proving very difficult, for me.
Has anyone done anything like this before?.
Jason

Hi Jason,
In spro please go to
Customer Relationship Management->UI Framework->Technical Role Definition->Define Navigation Bar Profile
1.You can create your own NavBar Profile (by making a copy of any of the existing Nav Bar Profiles) say Z_ICPRO.
2. Select your profile.
3. Then goto the node Define Profile->Assign Work Centres
New Entries
4. Here you can add IC_BPIDENT (This work centre corresponds to Account Identification), at any position you want.
5. Assign the above nav bar profile to any of the existing Business Role (or create your won Business Roles) via customizing
Customer Relationship Management->UI Framework->Business Roles-Define Business Role
5.Now when you login to web ui with the above Business Role, you should be able to see Account Identification on the WorkCentre tab!!
Hope this helps.
Regards
Nisha

CRM Interaction Centre - Video Demo or Success Stories

Hi
I am a new CRM Trainer and rolling out CRM Interaction Centre to my organisation.
I have been searching the web to try and find a suitable video to show in the training sessions to set the scene. I'd love to see a video of someone actually using CRM Interaction Centre while talking to a client, or even better to see a video of a customer success story to describe the benefits it has brought. We have our own e-learning videos but seeing it already in action I think would bring it to life.
If anyone knows of any similar content out there that is available to use - I would appreciate you letting me know.

Hi Jayne,
You should check out the Early Knowledge Transfer http://service.sap.com/rkt-crm Select your release on the left hand side and then on the right hand side under 'Select your Learning Map' choose Interaction Center.
There are a number of demo's and presentations on the different functionalities. I use this quite a lot and find it a great resource.
James

BW and CRM - Interactive Centre

Hi All - I'm currently working on an SAP and CRM implementaton project and am new to CRM. I couldn't find any useful information in this regards. If any have worked in this module, please provide me some information and help.
Thanks. Points will be assigned

Hello Claudia.
If it helps you to go a little further, I work with a BI 7.0 integration with CRM4.0 system.
I think that when you are referring to 'Interactive Centre', you are referring the application Interaction Center Webclient, available at CRM system.
This application is designed for Call Centers, so that agents can use it to register contacts, create service tickets, make survey's, etc,etc...
For me, the most important datasource is 0CRM_SRV_PROCESS_H that extracts all information related to header information of CRM service orders (you have also 0CRM_SRV_PROCESS_I for extracting the items information), and 0CRM_SALES_ACT_1 for contacts (Interaction Records).
But there's a lot of other datasources that can help you to get more CRM information. They usually start with prefix 0CRM* and you can get a list of them at RSA5.
Kind regards.

Implementing "object-group service"

Running 8.2(3) on an ASA 5510
I have created the two following object groups.
object-group service gatewayTCP tcp
port-object eq 88
port-object eq 135
port-object eq 445
port-object eq ldaps
port-object eq 3268
port-object eq 3269
object-group service gatewayTCP-UDP tcp-udp
port-object eq domain
port-object eq 389
port-object eq 464
port-object range 49152 65535
I have run into an issue with "domain" working in the tcp-udp type. The following access-list does not work without explicitly calling out "domain" for both TCP and UDP. Everywhere I looked I appear to be doing it right so what am I missing. Does "permit tcp" need to be "permit ip" to cover both tcp and udp? I found one article with someone suggestiong just make it "permit tcp" and it will work. Not in a position to test at the moment so figured I'd ask here. Want to be sure I'm not getting bit anywhere else related to these object groups in case I am not implementing them correctly?
access-list dmzAccess extended permit tcp host 172.26.11.10 host 10.16.11.203 object-group gatewayTCP
access-list dmzAccess extended permit tcp host 172.26.11.10 host 10.16.11.203 object-group gatewayTCP-UDP
Is this a bug with service object groups? Is there some place I need to enable this feature?

Hi,
Have you tried configuring it like this
object-group service GATEWAY-SERVICES
service-object tcp eq 88
service-object tcp eq 135
service-object tcp eq 445
service-object tcp eq ldaps
service-object tcp eq 3268
service-object tcp eq 3269
service-object tcp eq 53
service-object udp eq 53
service-object tcp eq 389
service-object udp eq 389
service-object tcp eq 464
service-object udp eq 464
service-object tcp range 49152 65535
service-object udp eq 49152 65535
access-list dmzAccess permit object-group GATEWAY-SERVICES host 172.26.11.10 host 10.16.11.203
I am not sure if it was only after software 8.3+ that the command under the actual "object-group" was of format "service-object tcp source" / "service-object tcp destination" (or the same for UDP)
- Jouni

Extract account Based COPA from R/3 using Business Object data services

Hello,
We have a requirement to extract Account Based COPA from SAP R/3 to Teradata using Business Objects data services.
I have read couple of white papers which give information on Rapid Marts( which are built in packages) already available for some applications like inventory, GL, AP, AR etc. But I could not find anything for COPA.
Would anyone give me any information on how to use BO data services for COPA?
Also if there is no rapid mart available for COPA, does anyone know how to create custom data marts in BO Data services?
Is there any document available on this?
Please respond as soon as possible.
Thanks.

Hi,
this forum is for the SAP Integration Kit. Would suggest you post your question into the EIM area for Data Services.
Ingo

Imported Object Enterprise Service Builder

Hi..
when Imported Object Enterprise Service Builder
Connection data for the R/3 import is incomplete
Open the software component version SAP BASIS 7.10 and
enter the system and the client
can not import MATMAS object
How to resolve that problem
regards
chandana

Double click on teh software component version in ESR for which you want to import idoc. Then select the raido button import of idoc interface from sap systems permitted. Then give the R3 system information like the system name, client and then try once again. It is nothing related with technical and business system.
step by step:
double click on SWCV->
Interface Import ->you have to provide system name , client then ll try to import
pls refer : http://forums.sdn.sap.com/thread.jspa?threadID=2143371&tstart=0

Question of Business Object Data Service

hi Expert,
Now we are doing project for CRM integration to BODS (Business object Data Service).
There is business request for deduplicate check whole CRM Business partner data base.
The data quantity is 10Million and most of them are consumer role, we prefer to clean up the BP data via BODS and in CRM we use standard account merge functionality.
but I not sure whether BODS support deduplicate check for 10M consumer and how to do it?
Is there any one had experience or idea for this request?
Br.
William.

Sure DS can do that, no doubt about it. But before starting, I recommend you to carefully read the Match Consolidate Transform wiki page. Pay special attention to the setting of the BREAK_KEY that will have a significant impact on the performance and throughput of the matching process.

Business Object Data Services (BODI) without SAP MDM?

Hi,
From an architectural point of view; do you always have to use SAP MDM when you want to use the Business Object Data Services (e.g. for data validity checks when creating customers)?
Or can you use Business Object Data Services in combination with SAP ECC without MDM?
Best regards,
Marius

All Depends on your business needs.
1) As in if you want to use most effective cleansing (BODS contains inbult infor for Adderess cleansing) along with some data governance(Validation, assignments,MDM Workflow) I would say fo with BO-MDM Integration.
2) Here I am not sure via BODS - ECC you can handle ongoing maintainance , it is supreb for first time data load.
so it is better if you use ECC-BO-MDM ---> BI/ECC for smooth transition through out landscape.
3) Here also try to check the data structure compactiblity between BODS and ECC as per their version, it can also create a big impact.
Hope these points can clear many doubts
Rgds
Deep

Pagination +Business Objects Web Services SDK

hello there
please help me,
i use pagination with Business Objects Web Services SDK but i can't limit number of records to aspecific number like
NameValuePair[] objNameValuePair = new NameValuePair[2];
        objNameValuePair[0] = NameValuePair.Factory.newInstance();
        objNameValuePair[0].setName("page.records.horizontal.limit");
        objNameValuePair[0].setValue("15");
        objNameValuePair[1] = NameValuePair.Factory.newInstance();
        objNameValuePair[1].setName("page.records.vertical.limit");
        objNameValuePair[1].setValue("600");
        view.setMediaArray(objNameValuePair);
waiting for your help.
thank you.

i waiting your help?
is the Question more difficult to answer it??

Business objects data services

Hi,
We are doing some feaibility study to implement the reports distribution by splitting the file according to vendors and sending the mail accordingly. As part of this i would like to know can we split the file as mentioned above and send email to the vendors using To and CC in the mail with the attachment of either .TXT file or XLS file using the Business objects data services.
Thank you
Best regards,
MANREDDY
Edited by: MANREDDY on Aug 13, 2011 8:28 AM

You might have better luck in the (somewhat misnamed) [Data Integration and Data Quality Management|Data Services and Data Quality; forum:
This forum is dedicated to topics related to SAP BusinessObjects Data Services (Data Integrator, Data Quality Management, Text Data Processing), SAP BusinessObjects Information Steward (Metadata Management, Data Insight), SAP BusinessObjects Rapid Marts and SAP BusinessObjects Data Federator.
(emphasis added)
Regards,
Sean

What SAP Business Objects Web Services to use with XI3.0

I'm new to BO and is tasked to install it.
What I've installed already is the BOE XI3.0 version and now want to install Xcelsius 2008 Enterprise.
What I can not figure out from the Xcelsius manual or SDN or OSS is what the Business Objects Web Services are the manual instructs you to install with Xcelsius.
I did find something called
BusinessObjects Web Services XI for Windows and downloaded it but is not sure if this is what I need to install as the business Object Web Services on XI 3.0
Can someone please direct me in the correct direction
Thanks in advance
Liezel

Hi,
i am not sure if i understand your question. If you mean Query as a Webservice (QaaWS), this component should be part of your XI 3.0 Enterprise installation. You could also use the flynet (www.flynet.co.uk) which is part of Xcelsius Enterprise 2008 SP1.
Best Regards
Ulrich
Edited by: Ulrich Hambuch on Sep 29, 2008 1:09 AM

Objects in Service Interaction Centre

Similar Messages

Maybe you are looking for