CRM Interaction Centre - Video Demo or Success Stories

Hi
I am a new CRM Trainer and rolling out CRM Interaction Centre to my organisation.
I have been searching the web to try and find a suitable video to show in the training sessions to set the scene.  I'd love to see a video of someone actually using CRM Interaction Centre while talking to a client, or even better to see a video of a customer success story to describe the benefits it has brought.  We have our own e-learning videos but seeing it already in action I think would bring it to life.
If anyone knows of any similar content out there that is available to use - I would appreciate you letting me know.

Hi Jayne,
You should check out the Early Knowledge Transfer http://service.sap.com/rkt-crm Select your release on the left hand side and then on the right hand side under 'Select your Learning Map' choose Interaction Center.
There are a number of demo's and presentations on the different functionalities. I use this quite a lot and find it a great resource.
James

Similar Messages

  • CRM Interaction centre document v5.0

    Hi
    Does anyone know what is the lastest document available for CRM Interaction centre for v5.0. Also if there is one available, where can I get hold of it?
    Are these available on the marketplace?
    Regards
    Avi

    Yes they're on the marketplace.
    Check out this thread: [Links to CRM Documentation;

  • BW and CRM - Interactive Centre

    Hi All - I'm currently working on an SAP and CRM implementaton project and am new to CRM. I couldn't find any useful information in this regards. If any have worked in this module, please provide me some information and help.
    Thanks. Points will be assigned

    Hello Claudia.
    If it helps you to go a little further, I work with a BI 7.0 integration with CRM4.0 system.
    I think that when you are referring to 'Interactive Centre', you are referring the application Interaction Center Webclient, available at CRM system.
    This application is designed for Call Centers, so that agents can use it to register contacts, create service tickets, make survey's, etc,etc...
    For me, the most important datasource is 0CRM_SRV_PROCESS_H that extracts all information related to header information of CRM service orders (you have also 0CRM_SRV_PROCESS_I for extracting the items information), and 0CRM_SALES_ACT_1 for contacts (Interaction Records).
    But there's a lot of other datasources that can help you to get more CRM information. They usually start with prefix 0CRM* and you can get a list of them at RSA5.
    Kind regards.

  • CRM Interaction Centre - Error when display an attachment

    Hi All,
    I'm getting this error when I try to display the attachment in CRM.
    "No document display because of missing Customizing for HTTP service '/default_host/sap/bc/contentserver' -> See SAP Note 606745"
    We have activated the contentserver in transaction SICF. I can attach a document but cannot display...I can attach .doc and pdf files.
    Is there any missing settings to display that attachment?
    thanks,
    Ken

    Hi Ken,
    Follow the guidelines of the note-606745 to resolve ur issue, we had the same problem.
    Regards,
    Kumar

  • I recently purchased a video from the itunes store and successfully downloaded it to my ipad2. After syncing my ipad , the movie was lost and Videos App only shows Rentals, Podcasts, Music Videos, what happened to my purchased videos, please help

    I recently purchased two videos from the itunes store. I downlooaded them both successfully to my ipad2 Videos App, the next time I synced the ipad the Movies title was erased and the remaing titles: Rentals Podcasts & Music Videos were left, what happed to the Movies title? I am now getting a message saying (my ipad does not support movies I purchased) anyone else experiencing this problem, any suggestions?
    don2skis

    There is a few events where I could see this happening...
    It's possible if you computer is not authorized with your iTunes Store account it may not have transfered your purchases from the iPad to the computer. To check, Open iTunes> Select the "Store" menu along top of the program and select Authorize this computer. Sign in with your AppleID and password, this will make sure your computer is authorized for the future so you can transfer purchases from your device.
    http://support.apple.com/kb/HT1848
    However, if your Movies are missing now you'll need to request to redownload or "regrant" them. Please send an email ticket into iTunes Store via...
    http://www.apple.com/support/itunes/
    Select "Video Purchases" in the grey boxes, then "Lost or Missing Items", then click the link to "Email Us" on the right. Fill out that form and the folks at the iTunes Store should get back to you less than 24 hours.

  • CRM - Customer Interaction Centre

    Hi,
    From a functional perspective of CRM - Customer Interaction Centre (CIC), what needs to be learnt ? Please provide links to those.
    Please help
    Regards

    Hi,
    The CR410 material is part of SAP CRM Academy.
    But, you can also find useful information in:
    SAP Help - Interaction Center
    http://help.sap.com/saphelp_crm70/helpdata/en/91/5af2e75d6343e2808b461db9bef60f/frameset.htm
    and SAP Press books, such as
    Maximizing Your SAP CRM Interaction Center, written by John Burton.
    http://www.sap-press.com/products/Maximizing-Your-SAP-CRM-Interaction-Center.html
    Regards,
    Heber Olivar

  • Video Card Success Stories?

    Hi All,
    I'm having problems getting my ATI HD Radeon 4350 card to play nice with Molehill on Ubuntu 10.10.  Does anyone have any success stories (with any Graphics Card / OS combination)? 
    Maybe we can use this thread to give those of us who are working on projects some insight into video cards we may want to upgrade to.
    Thanks,
    Scott

    Hey folks,
    Previously, I shared my experiences concerning molehill examples and how some examples would work and others would crash before anything was rendered. I'm now convinced that the molehill examples that did work on my machine probably had the Context3D property enableErrorChecking set to true. I've examined source code for the examples I've been playing around with and sure enough, examples that crashed before now worked well when I set enableErrorChecking to true.  Conversely, molehill examples and libraries that are currently working well on my machine have the enableErrorChecking property set to true; setting the property to false makes these examples crash. Here is what the pre-release documentation has to say about this property:
    enableErrorChecking:Boolean
    If true, calls to clear(), and drawTriangles() are synchronous and  can throw errors. This reduces performance. In the default case, this  member is false.            When error checking is disabled, no attempt is made to check the  success of graphics rendering, eliminating the need to associate any  resulting error condition            with a particular graphics request.  Graphics processing is  simplified and the graphics pipeline is not unnecessarily stalled.
    I really wanted to share this bit of information with other linux users. After reading some comments here on this forum and other comments from linux users at mcfunkypants blog I'm convinced that some of us linux users have to set enableErrorChecking to true to get our code working without crashing.

  • Interaction Centre: Survey not saved correctly

    Hi,
    We are using SAP CRM 5.0 Interaction Centre. While creating a customer feedback transaction with survey in Interaction Centre, following is the observation:
    1. We open the customer feedback transaction, enter the mandate information in the details tab and save the transaction.
    2. Then navigate to questionaire tab and fill-in the survey questions and save the survey.
    3. Navigate back to details tab and save the transaction. The survey and the transaction are saved correctly. Instead, without navigating back to details tab, when we try to save the transaction from the questionaire tab, neither the survey nor the transaction is saved.
    Recently the application was upgraded from SP15 to SP16.
    Please provide your inputs in solving this issue.
    Thanks in advance.
    Regards,
    Venkat
    Edited by: kvenkat24 on Dec 14, 2010 8:02 AM

    Hi Hongyan Shao,
    Thanks for taking your time to answer my issue.
    Actually we have two issue in this
    1.When users press the End button, ideally, the current screens should be closed and default screen of Accoutn Identification should be shown.
    This does not happen.
    Actually, nothing happens when users press the End button.
    Users cannot click on anything else too and the screen seems to be frozen.
    Users have to close the IC session and relogin.
    2.And one more issue is when user ends call by click on end button it goes to account identification but Name of the account still be there on top left top side where it shown account name. but it allows agent to take another call and create service ticket.
    Please note that we are  using CTI( Avaya phone)
    Now since these two are an intermittent issues, i do not have reproduction steps.
    Thanks and regards,
    Teja

  • ACME Video demo: Members can't log on

    Using: JDeveloper 3.0 (build 532)
    Tesing the ACME Video demo in JDeveloper's own environment (ie, without a separate web server), no member can sign in to the ACME video store web interface.
    scott/tiger member/password doesn't work...
    I proceeded to create a new ACME video member and to my surprise, I even received an e-mail welcoming me as a new ACME video member (very nice touch for the demo), but still when at the welcome screen for the ACME video store, I could not log in as a member with the new userid/password.
    Just for interest sake, I tried to create another new user with the same member name and login as my first member that I created and as expected, it told me that that user existed. So, it is obviously referencing the database for verification that the member already exists, but member login just doesn't work for some reason.
    When trying to login into the ACME video database member login screen, the error I get is the usual "invalid login" that you get when you enter an invalid password or userid.
    I even tried entering the member# (eg, 2250 for scott/tiger) in case the interface was expecting the member# rather than the name, but no luck there.
    I logged into the ACME Oracle database directly in SQL, and verified userid/password for all the members in the ACME_MEMBERS table, but none of the logins work.
    Any ideas to what the problem is? I have yet
    to track down the code where the password is being verified so that maybe I can see exactly why the login is failing, but I have not had any luck tracking it down as of yet. . . but I'll keep looking.
    I'd really like to see this thing work to understand more about JDeveloper and it's features.

    hi mason mason,
    iChat 3 has a feature that blocks multiple logins form the same screen name. this effects different apps on the same computer and trhe same name on different computers.
    It also has a check box in iChat > Preferences > Accounts that can be set to over-ride this. (select the screen name on the left and then the Information tab)
    9:21 PM Saturday; November 25, 2006

  • Im getting a folder with a "!" any success stories??

    I have recieved both an unhappy icon and a this folder, what does it mean as apple give no direct answer. Alsohow do you phone up because they say you have to pay?? How do you organise to send back??

    Yes, I believe that there are many success stories, included mine. I have managed to fix up few different iPods from my friends and family members with the same problem. Please read the following
    Suggestions when you run into a problem of a Sad iPod icon or a folder icon with exclamation point with your iPod.
    1. Try these five steps (known as the five Rs) will conquer most iPod issues.
    http://www.apple.com/support/ipod/five_rs/
    2. Try to put the iPod into Disk Mode if it fails to appear on the desktop
    http://docs.info.apple.com/article.html?artnum=93651
    Still can't see your iPod?
    Several things could keep iPod from appearing in iTunes or in the Desktop/Finder when you connect it to your PC/Mac. The most likely causes are listed below in logical order. Check each one starting from the top of the list to see if that is what's keeping iPod from appearing.
    3. Try to wait 30 minutes while iPod is charging.
    4. Try another known-good FireWire or USB through Dock Connector cable.
    5. Try another known-good FireWire or USB port on your computer .
    6. Try to disconnect all devices from your computer's FireWire and USB ports.
    7. Try to connect on a different computer i.e. a PC formatted iPod connect with a Mac computer or Mac formatted iPod with a Window base PC.
    8. Try to do a Erase (Disk Utility) on a Mac computer or a reformat with a PC (Disk Management tool) but ensure you choose the right Drive (your iPod not your Hard Disk of your computer).
    9. Try to run the iPod in “Diagnostic mode” . which can be accessed by pushing the “hold” switch into the “on” position and then “off” (into the original position). Then press the following buttons in the following order: “menu” plus “select” (centre button) then press “reverse” plus “select”. This will take you to the hidden diagnostic mode screen menu. It may take a few trials and pressing the buttons in the right way for this to work, so be patient and keep trying if you have to. The diagnostic mode will give you 7 choices which are: Memory, IO, Power, Status, SysCfg, Diskmode, and Reset. Don’t bother trying “reset” because in my case it didn’t work it just took me back to the same problem. Instead, choose “diskmode”, after which you should get an odd looking “ok to disconnect” sign on the iPod screen.
    If one of the above step helps to get your iPod to be recognized with your computer, do a Restore.
    But, if none of these steps address the issue, your iPod may need to be repaired. You can arrange for service at the iPod Service Website.

  • Objects in Service Interaction Centre

    Hi CRM gurus,
    I'm working with SAP CRM Service and I should use Objects, but I was not able to create them in the CRM system. I read the documentation provided on the SAP Help, and I understood the conceptual difference which exists between Installed Base, products and objects.
    Nevertheless, actually I'm able to create products with the transaction COMMPR01, and add them to the IBases (IB51 - IB52); but I was not able to create Objects in the CRM system.
    I should use Objects because i need to register the information on
    1) purchase date
    2) serial number
    I should create Objects directly in the CRM system, not in R/3
    Can anybody help me?
    Thanks in advance,
    Andrea Ricci

    Hi,
    I resolved my problem!
    Exaclty, through the transaction SU01 I assigned to my User the Parameter "COMMPR01_IND_OBJ" with value "X", and now I'm able to create objects in the Interaction Centre directly from the New Installed Base creation screen!
    Andrea

  • Viewing of stocks by an interaction centre agent

    Helllo Experts
    There is a requirement on one of our projects that the interaction centre agent should be able to view stocks in CRM. What would be a better option - ECC report through transaction launcher or BI report through transaction launcher? Please let me know your experiences.
    Thanks

    Resolved through enhancement

  • My Video Demo project froze while compiling

    The preview screen is up but no playback controls appear. I cannot interact with the main screen while the preview screen is up to save the project. Right now it's listed as "untitled1". How do I save this video demo? I'm worried if I force quit that I'll lose everything. It's not possible to redo it as I had a conference going with end users asking questions; I don't want to lose that info. I have not yet found any way to restore projects from cached folders.
    I have it up right now, so please help if possible.

    Hi there,
    It is possible to publish a video demo project as .swf by adding the video demo slide in a blank project.
    1. Create a blank project, select the desired Project size.
    2. From the Blank project, click on 'Insert>Recording Slide' menu option.
    3. Press 'Ok' to the button.
    4. Click on the 'Video Demo' option from the recording dialog.
    5. Perform recording
    6. Once you are done with recording, delete the first blank slide present in the project
    7. Click on Publish, select the 'SWF output' option.
    Thanks,
    Nimmy Sukumaran.

  • Cookbook for Employee Interaction Centre

    Hi Guys,
    Is there any cookbook available for Employee Interaction Centre (EIC) present in CRM2007 or CRM7.0
    Regards
    Vivek

    check the below wiki link if it can help.
    http://wiki.sdn.sap.com/wiki/display/CRM/Interaction+Center

  • SAP CIC vs CRM Interaction Center

    Hi,
       Is SAP CIC(Customer Interaction Centre) means CRM Interaction Centre

    hello  man
       the difference i  read in  all thinngs are funny..the answer is that  cic is a module in  is/u but  crm  is the 1 which connects the internet  n  isu,or mobile n  isu.crm is the middle warewhere datas comes and goes from  isu

Maybe you are looking for