CRM License abnormality

Dear All,
One of our client is using CRM license for a particular user.
in that particular user login the Sales Order is not able to be accessed, like the form is inactive with its OK button grayed out.
We dont know why is it not being accessed,As per SAP, For CRM user all the Sales related modules will have full authorization.
but it is not here?
What should be done?
Thanks,
Shiva.

Dear Gordon,
All the other forms except Sales Order are accessible in Sales Module including Sales Quote, Invoice, etc.
Thanks,
Shiva

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CRM License abnormality

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