CRM SOLUTION CONSULTANT

Hi
I want to know what kind of profile is Crm Solution Consultant and whether it's worth enough to take that career?

Personally I would go into something else that is more customer centric. Have you considered becoming a "store-greeter"? I think you would find that role and software involved is much better implementation of customer relationship management and plus you wouldn't be stuck in a time warp living in the year 2007 if you went with SAP CRM 2007.
Think about the perks: smiley faces, price rollbacks, and great looking blue vests.
Good luck,
Stephen

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C_CR700_40 Solution Consultant CRM Service

Can you please help me with the following :
1) Do you have question dump(i.e a sample questionaire) for solution consultant CRM service certification .
2) List of SAP Course Materials required for the prep.None of the online SAP documentation seems to specify the proper requirements for the certification.
Thanks and regards,
Suki
Message was edited by:
Suki Lal

Hi Suki,
Please check the following website:
https://service.sap.com/~form/sapnet?_SHORTKEY=01200252310000078557
Then click on the CRM -> Service link in the learning map. You will then get an exact overview of the Consultant Training & Certification Program for CRM Service (and all other CRM certification trajectories).
Hope this helps.
Kind regards,
KZ

CRM Solution database How to main the problems and solution types

Hi
Can anyone tell me how to maintain problems and solutions in the CRM solution database , after setting up the TREX and SAF for the IC webclient .
we are unable to maintain the problem types with 1200 words in the problem description in IS01 Transaction We are unable to assign the codes to the problem type at the time of maintaining the problems and solutions in the IS01 transaction for solution database . after maintaining the problems and solutions the SAF indexing with full compilation and cluster compilation . the list of documents were showing successful status but when we search by the attribute type in the knowledge search the message is showing no search refinement found .kindly expedite the solution for the the above description
The TREX connectivity has been established successfully and the SAF is configured successfully without any errors in it but but we are unable to search the text based and attribute based search in the IC webclient knowledge search .
Regards
Vikas dinaker

Dear Vikas,
Kindly check C13_BB_Config guide as service marketplace.
It says in section 3.1.5.2.3 on page 57, the below mentioned paragraph.
3. On screen Create Problem maintain the following data:
Be sure that the descriptions of the following problem(s) and solution(s) are defined in all languages that you want to use (e.g., in the E-Commerce Internet Customer Self-Service).
4.Choose Enter. The default parameters are filled; please also see the NOTE following this description.
5.Enter the problem description listed in the box below. The first line should not exceed 40 characters, for this is like a short description of the problem that will be displayed in the first line of the hitlist in the search.
hope this helps
Amit

SAP Certified Solution Consultant Financials - Financial Accounting with SA

Hi
Can any one tell me Pass mark for SAP Certified Solution Consultant Financials - Financial Accounting with SAP ERP 2005
Is there any Partial Marking available?
Thanks in Advance

Hi Nagendra
No partial marking exists in the new pattern now.
You wll have to mark ALL the correct options in order to gain that one full mark for a question.
And yes, pass marks is 55%. You are right.
Let me know if any other query about the certification.
please if your query is solved, close the thread.
Thanks and All the best!!
Regards
Z

SAP Certified Solution Consultant Supply Chain Managemt - Order Fulfillment

Hi,
I intend to take certification on "SAP Certified Solution Consultant Supply Chain Managemt - Order Fulfillment with SAP ERP 2005"
(code : C_TSCM62_05).
I need some help in preparing for this. If anyone could send me the types of questions being asked or the study material for prepartion , it would be appreciated.
You can send it at Removed by Moderator
Regards,
Chitra
Edited by: Lakshmipathi on Dec 7, 2009 7:31 PM
Please dont deviate the forum rules by asking to share any information to personal mails which is prohibited

Moved from sales forum

Difference between SAP/APO/DP and the SAP/CRM solution for forecasting

Hi,
Can you please help me identifying the main differences between SAP/APO/DP and the SAP/CRM solution for forecasting? Advantages and disadvantages?
Thanks a lot

Hi LCD777,
Forecasting at DP & CRM are altogether at different entities. CRM involves webbased data transfer mechanism tool whereas DP is database/livecache driven tool.
In CRM, you dont get optimised solution of forecasting out of it whereas in DP you can get as much as
optimised solution & flexibility as per your requirements.
DP is majorly a forecasting tool where in huge statistical method functionalities are embedded in
whereas CRM is majorly a transactional tool wherein it involves gathering of forecast data and executing it.
Typically, CRM will be integrated with DP containing GATP environment & ECC so that DP will plan for forecast data, ECC system drives sales order data & GATP calls for availability check and finally
the forecast execution& transactions will be controlled by CRM
Regards
R. Senthil Mareeswaran.

Role of a CRM Technical consultant in SAP C4C and CRM on HANA

Hi,
What would be the role of a CRM Technical consultant in the following.
SAP C4C
SAP S4/HANA
SAP CRM on HANA
Thanks & Regards
Sunil

Sunil,
I have got privileged of working on some C4C assignments & as far as my vision goes. A CRM Technical consultant is an integral part of any C4C/implementation or AMS environment.
C4C has a real time integration/initial migration and a day to day basis data flow possible from Backend SAP CRM system. At Backend CRM, XIF adapter is tapped extensively to leverage these functionalities & as a CRM consultant it is not tough to adapt to the Cloud environment of C4C as well but Yes the UI technology has changed as well the view layouts.
Thanks,
Ravi

Is SAP offers solution consultant certfication for MDM 3.0 now?

Is SAP offering Solution Consultant Certification for SAP MDM 3.0?
i came to know from the link
https://websmp204.sap-ag.de/~sapidp/011000358700000588612005D
certification is planned for this second quarter for mdm 3.0.
just i want to know whether SAP offers solution consultant certification for MDM 3.0 for this year?
Thanks for reply,
cg

Since the current release is MDM 5.5., I guess this information is not up-to-date.
Regards, Markus

Role of CRM Functional Consultant in ASAP Phases

hii
Some body explain me on their real time exeperiance of ASAP phase implementation. in depth??
What will be the major roles and reponsibilities of CRM Functional consultant in all these phase ???
How we should do the AS-IS study in client place ????
And what of documentation will be done in 1st and 2 nd phases???
like word or ppt ...etc
And which kind document used for sign of BBP??
In a middle scale industry how many months will it take for implementation.?
Please help in all these
Regards
Sarjit

Hello Sarjit,
The Major Phases are :-
Project Initiation -Mock Demos explaining the real Time situation of SAP
Project Blueprinting Phase-Clientrequirent gathering,Fit gap analysis, Requirment mapping, BPR documentaion,
Realization -FD preparation, discussion with tech team reagrding requirements.,test case Preparation, integration issues
Testing(system Integration testing/user acceptance testing)-test execution, Integration issues , bug fixing
Go Iive
The As- Is analysis is actually done based on what the client wants at thier place and what SAP can offer.
It is mainly done to map requiremnts and find out whioch requiremnst can be done OOTB(SAP standard), configuration , customization and enhancements. It is also donw to know the effort time estimation for the enhancements objects.
The functional conusltant can do the following depending on the entry to the project and his/her exp:-
Business process requirement document
Functional specification.
Requiremnt mapping,
Requiremnt gathering
Effort estimation,.
Prtotyping for requirements.
Testing (major roles)
The major document to be used are Business process requirement documentation/ High level design dosumentation(HLD)
for the initial two phases.
For middle scale projects , the time would be min 1.5 yrs starting from project iniation to go live .It can be fast tracked if the client desires so.But these are actually dependant based on teh number of requirements that will be taken for that phase and thier criticality.
Hope this helps.
Reagrds
Sanjib

CRM Technical Consultant

hai
Hi guys, i am currently working as a BW consultant and i want to move into CRM, could you please advise me on how easy it will be to make this transition, and if you can provide me with a technical cookbook for CRM .
i will be very grateful.
My email is [email protected]
Thanks in advance

Hi Mohammed,
Welcome into exciting CRM world. When you say that you are willing to migrate as a CRM technical consultant, what is your area of focus? CRM as being a new dimentional product, provides many channels for customers.
1. E-Commerce - sales, service, marketing and analytics
2. Field/Mobile Applications - sales and service
3. Interaction Center (CIC) - sales and service
4. Enterprise Portal (EP)
CRM technical development is involved in each of the above listed scenarios. You have to first decide on your area of intrest.
Scenario 1 is involved with ABAP and JAVA development
Scenario 2 is involved with ABAP and VB/.NET development
Scenario 3 is involved with ABAP and PCUI development
Scenario 4 is involved with ABAP and JAVA development
For every scenario a different type of development guides are available in SAP market place. If you do not have the access to SAP market place, then I should be able to send you the appropriate document based on your decision.
Reward if helps
Thanks,
Paul Kondaveeti

Scope of CRM functional consultant,

Hello Team
I need to know what is the scope of a CRM functional consultant in CRM eCommerce. As I know that I need to create Master data, product catalog and Transaction data.
But other than this for developing this in JAVA environment what is my scope.
What are the inputs to be provided from my side.
Revert if I'm not able to make it clear.
Thanks in advance
Karan

Hello Sarjit,
The Major Phases are :-
Project Initiation -Mock Demos explaining the real Time situation of SAP
Project Blueprinting Phase-Clientrequirent gathering,Fit gap analysis, Requirment mapping, BPR documentaion,
Realization -FD preparation, discussion with tech team reagrding requirements.,test case Preparation, integration issues
Testing(system Integration testing/user acceptance testing)-test execution, Integration issues , bug fixing
Go Iive
The As- Is analysis is actually done based on what the client wants at thier place and what SAP can offer.
It is mainly done to map requiremnts and find out whioch requiremnst can be done OOTB(SAP standard), configuration , customization and enhancements. It is also donw to know the effort time estimation for the enhancements objects.
The functional conusltant can do the following depending on the entry to the project and his/her exp:-
Business process requirement document
Functional specification.
Requiremnt mapping,
Requiremnt gathering
Effort estimation,.
Prtotyping for requirements.
Testing (major roles)
The major document to be used are Business process requirement documentation/ High level design dosumentation(HLD)
for the initial two phases.
For middle scale projects , the time would be min 1.5 yrs starting from project iniation to go live .It can be fast tracked if the client desires so.But these are actually dependant based on teh number of requirements that will be taken for that phase and thier criticality.
Hope this helps.
Reagrds
Sanjib

SAP.IS Package Solutions Consultant

Seeking a Package Solutions Consultant in the Tulsa, OK area for a Long-Term Benefited contract.
Requirements:
BA in CS or IT
Experience with SAP/ERP doing SAP/PRA module configuration
Production, Revenue and Ownership (is a plus but not required)
[email protected]
630-919-2515

Hi Amit,
Do you have any idea about this organization?
They are planning for big IS Cable IMPL and rollouts..
Rdgs,
RV

Sample questions for CRM telesales consultant certification

Hi,
has anyone access to sample questions for the "SAP CRM telesales consultant certification"? I tried to search the SDN forum, however, for whatever reason it didn't work.
Thanks & regards
Wolfgang

Hi Wolfgang,
Refer the following links:
http://searchsap.techtarget.com/generic/0,295582,sid21_gci1149410,00.html
http://searchsap.techtarget.com/general/0,295582,sid21_gci1108668,00.html
This book has everything regarding certifications in SAP CRM
http://www.sapcookbook.com/SAP-CRM-Interview-Questions-SAP-Customer-Relationship-FAQ.htm
<b>Reward points if it helps.</b>

New Partner Function in CRM (Solution Manager Service Desk)

Hi CRM Gurus!,
Even if this problem is present in my Solution Manager Service Desk I'm creating this thread here in CRM Forum because I thin'k I need the experience of one CRM Expert. Í´ve created this question in Solution Manager Forum also but I hadn´t solved my problem yet.
We add the partner function called "Additional Partner", but I don't know why in the tab "Partners" in the CRM transaction we want to add a new partner but in the partners combo the new one does not appear in the list.
The procedure that I did was: I created a new business partner function and I added this new function to my partner determination procedure, then in SPRO: "Define Partner Determination Procedures" -> I set the option "Only Functions Assigned in Procedure".
These are the values. fro my new function:
Function: ZSLFN004
Text: Additional Processor
Abbrev.: ZAMS
Function Cat.: 0008 Person Responsible
Usage: CRM Customer Relationship Managem.
Relatshp Cat: CRMH06 Is Responsible BP For
The partner functions in my procedure are:
00000001 Sold-To Party (CRM)
00000046 Approved by (CRM)
SLFN0001 System Administrator (CRM)
SLFN0002 Reported by (CRM)
SLFN0003 Support Team (CRM)
SLFN0004 Message Processor (CRM)
ZSLFN004 Additional Processor (CRM)
But in the transactions when I try to add a new partner in the partners tab only the follow functions appears in the combo:
00000001 Sold-To Party (CRM)
00000046 Approved by (CRM)
SLFN0001 System Administrator (CRM)
SLFN0002 Reported by (CRM)
SLFN0003 Support Team (CRM)
SLFN0004 Message Processor (CRM)
I don't know why my ZSLFN004 is not listed in the combo.
By the way, my function was created as a copy of SLFN0004.
Any help would be appreciated.
Regards
Gustavo Balboa

Hi Vishant,
Thanks for your answer, but some one in the Solution Manager forum gave me the answer few minutes ago :). The problem was that in some transaction types (I don't know wich ones or if it aplies to all) the category 0008 - Person Responsible can only appear once, my partner function was a copy of the function SLFN0004 - Message Processor and that function is defined with the category 0008, so I had 2 partner functions defined in the category 0008.
To solve the problem I just adjust my Z function and put the category 0016 - Service Team and let the relationship empty. Then the partner function is now showing in the combo at partners tab.
Again, thanks anyway for the time that you take to answer my question.
Regards
Gustavo Balboa

CRM Solution Database Attachments

We are creating problems and solution in the CRM (5.0) solution database. I can attach documents to the different solutions, but if I want to attach the same document to 10 solutions I need to do it 10 times. When the document changes I will then need to update all 10 solutions.
Is there a way in CRM to create one document and link it to multiple solutions so that I will need to update the document one time when it changes?
Thanks
Tom
Message was edited by:
Tom Samata

Dear Vikas,
Kindly check C13_BB_Config guide as service marketplace.
It says in section 3.1.5.2.3 on page 57, the below mentioned paragraph.
3. On screen Create Problem maintain the following data:
Be sure that the descriptions of the following problem(s) and solution(s) are defined in all languages that you want to use (e.g., in the E-Commerce Internet Customer Self-Service).
4.Choose Enter. The default parameters are filled; please also see the NOTE following this description.
5.Enter the problem description listed in the box below. The first line should not exceed 40 characters, for this is like a short description of the problem that will be displayed in the first line of the hitlist in the search.
hope this helps
Amit

CRM SOLUTION CONSULTANT

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