CRM Solution Database Attachments
We are creating problems and solution in the CRM (5.0) solution database. I can attach documents to the different solutions, but if I want to attach the same document to 10 solutions I need to do it 10 times. When the document changes I will then need to update all 10 solutions.
Is there a way in CRM to create one document and link it to multiple solutions so that I will need to update the document one time when it changes?
Thanks
Tom
Message was edited by:
Tom Samata
Dear Vikas,
Kindly check C13_BB_Config guide as service marketplace.
It says in section 3.1.5.2.3 on page 57, the below mentioned paragraph.
3. On screen Create Problem maintain the following data:
Be sure that the descriptions of the following problem(s) and solution(s) are defined in all languages that you want to use (e.g., in the E-Commerce Internet Customer Self-Service).
4.Choose Enter. The default parameters are filled; please also see the NOTE following this description.
5.Enter the problem description listed in the box below. The first line should not exceed 40 characters, for this is like a short description of the problem that will be displayed in the first line of the hitlist in the search.
hope this helps
Amit
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CRM Solution database How to main the problems and solution types
Hi
Can anyone tell me how to maintain problems and solutions in the CRM solution database , after setting up the TREX and SAF for the IC webclient .
we are unable to maintain the problem types with 1200 words in the problem description in IS01 Transaction We are unable to assign the codes to the problem type at the time of maintaining the problems and solutions in the IS01 transaction for solution database . after maintaining the problems and solutions the SAF indexing with full compilation and cluster compilation . the list of documents were showing successful status but when we search by the attribute type in the knowledge search the message is showing no search refinement found .kindly expedite the solution for the the above description
The TREX connectivity has been established successfully and the SAF is configured successfully without any errors in it but but we are unable to search the text based and attribute based search in the IC webclient knowledge search .
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Vikas dinakerDear Vikas,
Kindly check C13_BB_Config guide as service marketplace.
It says in section 3.1.5.2.3 on page 57, the below mentioned paragraph.
3. On screen Create Problem maintain the following data:
Be sure that the descriptions of the following problem(s) and solution(s) are defined in all languages that you want to use (e.g., in the E-Commerce Internet Customer Self-Service).
4.Choose Enter. The default parameters are filled; please also see the NOTE following this description.
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hope this helps
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Creation of a symptom/problem in CRM.(Solution Database)
Hi All,
Can anybody tell me what are the mandatory parameters for creation of a symptom/problem in solution database.
I am using a bapi:
BAPI_SYMPTOM_CREATE
can anybody tell me what all fields need to be populate for successful creation of a symptom.
It would also be nice if you can throw some light on the use/documentation regarding this bapi.
I am verifying the creation of symptom in table ISMP.Since when i create a symptom through transaction: IS01 it gets created in ISMP table but not through my BAPI. Please help.
<b>Full points will be awarded.</b>
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ashish.Hi ,
u can create problem and solution in SDB,
by doing
Basic settings-->define number ranges (this is done by BASIS guys on SAF)
BASIC data filed is not required,
problems(prob type , prob subtype,define application area)
Solutions Solution type)
confugure this fields only ,
all the remaining fileds used to Activity, catalog Mgmt)
dont go with bapi's
u can use LSMW , this is better.
otherwise copy paste all the FAQ's manually in the system , and compile the Server for Delta compile, fullcompile, cluster compile,
Message was edited by:
kiran -
How to delete the problem-solution in Solution Database
Dear Sir,
I need to delete the problem-solution in Solution Database which is already created in CRM ( IS01). However, I don't know how to delete.
Please advise.
Thank you and best regards,Dear Sir,
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Solution Database search option doesn't work
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Iu2019m working withSAP Solution Manager 7.0 (SID=SMG) is at SP 17.
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Service Desk is working, and I'd like use solution database option. So
I've done whole configurations and their work fine.
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transaction.
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service.sap.com/rkt-solman I've created a solution database.
- I've logged at CRMC_SAF_TOOL TA->I've marked all checkbox->Check
button->goto->index
(http://solutionmanager.servicesap.grupotec.es:8002/sap
(bD1lcyZjPTAxMA==)/bc/bsp/sap/crm_ei_cmp_admn/default.htm) and I've
indexed the problem/solution just created following SAP Tutor.
- If I log on at is01 TA and I view the problem(24)/solution(500000000019)
just indexed
The problem is that when I'm at crm_dno_monitor TA->select a support
message(8000001233)->edit view->Transaction Data area->Solution
Database tab->
I press button "Search SDB"->so a popup opens "Problem Search Criteria"
titled->and I'm not able to find any results I type words(dump, mara,
table, reboot)
these words appear at problem/solution description, I type these word
at - with ANY of the words:, - with ALL of the words:, - WITHOUT the
words: but
I haven't hit at the search. At this same pop-up I fill Reference-
>Problem number field and I type: 24, a hilist appears with the
problem/solution just created but when I press button continue it
doesn't insert the hit at the support message solution database table.
I've followed SAP Note 331109 but transaction IS02 doesn't exists.
The service connection to Solution Manager is opened and access data
(user solmanadm) is maintained too.
Please, could you help me?
Thanks and Regards,
Raul.Problem solved using TA crm_saf_tool->index->check
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Using Solution Database (IS01) in SolMan without TREX
Hi all,
I just wanted to use the solution database within SolMan, which comes with the standard CRM functionality (IS01). Unfortunately I always receive dumps when creating (SAPSQL_ARRAY_INSERT_DUPREC) and searching (OBJECTS_OBJREF_NOT_ASSIGNED_NO) for problems and solutions.
Afterwards I found that the installation of the TREX server is required and this is maybe the reason. Is this true?
How can I run the solution database without the installation of a TREX? Is this possible?
Please help.
Thank you very much in advance, and have a nice weekend.
Stefan BauertHello Charan,
Thank you very much for your feedback!
I went through the wizard of TCode "CRMC_SAF_WZ_SE" and entered requested program, but I was leaving detailed data for http and so on blank.
After that I went to TCode "CRMC_SAF_ADV_CLIENT" and wanted to enter the recommended description to "Learning Enginge Description". The following 2 entries already exist:
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DEFAULT_PURE Pure Correlation
Do I need to enter a new entry, or just paste the program name into one of these entries?
However the creation of a problem is still failing with dump OBJECTS_OBJREF_NOT_ASSIGNED.
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stefan -
Solution Database - Maximum number of Problems and Solutions
Hi everyone,
I´m new at CRM and I was wondering if you could help me sharing your knowledge and experience on this.
I completed the SAF and solution database configuration , I was wondering if there´s a maximum number of problems when creating problems and solutions on IS01? Also Can I have 2 or more solution data bases (with different problems and solutions) assigned for a business role?
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thanks!http://help.sap.com/saphelp_crmhana/helpdata/en/a4/9fa471b41f44828da6ea1490f02e2b/frameset.htm
What about this?
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Difference between SAP/APO/DP and the SAP/CRM solution for forecasting
Hi,
Can you please help me identifying the main differences between SAP/APO/DP and the SAP/CRM solution for forecasting? Advantages and disadvantages?
Thanks a lotHi LCD777,
Forecasting at DP & CRM are altogether at different entities. CRM involves webbased data transfer mechanism tool whereas DP is database/livecache driven tool.
In CRM, you dont get optimised solution of forecasting out of it whereas in DP you can get as much as
optimised solution & flexibility as per your requirements.
DP is majorly a forecasting tool where in huge statistical method functionalities are embedded in
whereas CRM is majorly a transactional tool wherein it involves gathering of forecast data and executing it.
Typically, CRM will be integrated with DP containing GATP environment & ECC so that DP will plan for forecast data, ECC system drives sales order data & GATP calls for availability check and finally
the forecast execution& transactions will be controlled by CRM
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R. Senthil Mareeswaran. -
BAPI to change Symptom/Solution in Solution Database?
Hello,
can anybody tell me, with which BAPI (or Program)i can change a symptom or solution in the Solution Database?
Thanks in advance!Hi, we're in the process of implementing SDB. Interfacing from a master system to CRM 4.0, including Problem/Solution Change functionality (deltas). I now have the Change functionality working. Basically you have to:-
Copy BAPI_SYMPTOM_CREATE to ZBAPI_SYMPTOM_CHANGE.
Copy FM CRM_ISME_SYMPTOM_CREATE to ZCRM_ISME_SYMPTOM_CHANGE. Plug this into the ZBAPI (data interface is the same throughout).
Modify ZCRM_ISME_SYMPTOM_CHANGE so that the "Create" flags are replaced with Update flags. This is in forms fill_dismp, send_logtext. You must create Z versions of those forms. You also need to call FM ISMB_GET_SYMPTOM before FM ISMB_FILL_BUFFER_FROM_WA, as you need to fill the "D" buffer.
Yu can then test in SE37, running "test sequences" with BAPI_TRANSACTION_COMMIT to post.
You can then use transaction BDBG and a Sub Type Business Object in SWO1 for BUS1174 to explode a new IDOC around the Change BAPI - and hey presto - you have a working Change IDOC. You can continue to use the standard XIF IDOC IDOC_INPUT_CRMXIF_SYMPTOM_SAVE for Create & Delete.
Same processing applies losely for SOLUTIONS. -
Action 'Send to Solution Database'
We have seen in a Solution Manager Service Desk
presantation that there is s action in service notification
which update the solution database.
The name of the action which is mentioned in the presantation
is 'Senden an Lösungsdatenbank' or 'Send to Solution Database'.
But we could not find any action in the solution manager system
which updated the solution manager automatically.
Is there any action in solution manager which update the solution
database automatically?Hi Nevra,
I don't think you can fully automize this action, because you need to pick key words and such things manually in order to have a good solution database. Also I think that not every support case needs to be put into the database because of redundancy.
If you really want to start this action automatically at some defined point you can do this in CRM customizing (PPF framework - transaction SPPFCADM )
Regards,
Pascal -
Please Advise : Solution database
Hi group,
We are on the CRM 2007, i developed a small poc for the solution database and everything is working ok.
Now before going for a full fleged solution database creation i would like to know if the solution database can be transported.We are currently in the development server hence if it has to be created in quality and production as well then we better do it in quality itself.
Regards
Rajplease go thorugh the following link
http://www.sap-img.com/basis/transport-a-sap-object-from-dev-to-pro.htm
http://www.erphome.net/pdf/saezpdf/066saez.pdf
hope this helps -
Service Desk - Solution Database - Solution retreival
I am trying to setup solution database for service desk.
1. I have set up TREX on the same host
2. Connected ABAP and TREX through a TCP/IP RFC
3. Completed configuration for the solution database using the available wizards
4. CRM_SAF_TOOL- all checks show greens
I am able to create a solution in a transaction using the "create solution in solution database" link.
My issue is:
When I go to another transaction and try to search for a available solution I do get get any results of the search. The short text used of both the transaction for which the solution was created and the transaction from which I am searching the SDB are the same.
What am I missing?
Thanks
ShabnaHad to generate the index.
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Unable to process support message in solution database
Dear Expert ,
In service desk when i trying to save any support message in solution database .Its through error.
Error when processing your request
What has happened?
The URL http://solman.tryecare.com:8000/sap/bc/webdynpro/sap/wd_sdk_sdb_create_entry/ was not called due to an error.
Note
The following error text was processed in the system FCS : The ABAP/4 Open SQL array insert results in duplicate database records. records in the data base.
The error occurred on the application server solman_FCS_00 and in the work process 2 .
The termination type was: RABAX_STATE
The ABAP call stack was:
Function: ISMV_POST_SYMP of program SAPLISMV
Function: ISMV_GENERATE_SYMPTOM of program SAPLISMV
Form: GENERATE_SYMPTOM of program SAPLISMB
Form: POST_SYMPTOM of program SAPLISMB
Form: %_PROCESS_P_O_C of program SAPMSSY0
Form: %_COMMIT of program SAPMSSY0
Method: CREATE_SDB_SYM_SOL of program CL_SDK_SDB_NOTIFICATION=======CP
Method: SAVE_WORK of program /1BCWDY/87Q4WT7CHMIIT1OWR9O3==CP
Method: IF_COMPONENTCONTROLLER~SAVE_WORK of program /1BCWDY/87Q4WT7CHMIIT1OWR9O3==CP
Method: ONACTIONBTN_SAVE of program /1BCWDY/87Q4WT7CHMIIT1OWR9O3==CP
What can I do?
If the termination type was RABAX_STATE, then you can find more information on the cause of the termination in the system FCS in transaction ST22.
If the termination type was ABORT_MESSAGE_STATE, then you can find more information on the cause of the termination on the application server solman_FCS_00 in transaction SM21.
If the termination type was ERROR_MESSAGE_STATE, then you can search for more information in the trace file for the work process 2 in transaction ST11 on the application server solman_FCS_00 . In some situations, you may also need to analyze the trace files of other work processes.
If you do not yet have a user ID, contact your system administrator.
Regards
AshokDear Ashok,
Concerning the described error, Please review the following SAP notes :
1124452 - Dump in ISMV_POST_SYMP during problem/solution-creation
1002299 - Missing Customizing data in SAF, Part II
I hope that the notes resolve your issue.
Regards
Amit -
Connection Timed Out error while saving messages in Solution Database
Dear Experts,
I have configured trex in solution manager..while saving service messages in 'Solution Database' i used to get "page cannot be displayed" now iam getting the fallowing error..please suggest any changes required..
500 Connection timed out
Error: -5
Version: 7000
Component: ICM
Date/Time: Thu May 14 15:11:24 2009
Module: icxxthr.c
Line: 2698
Server: Host_<SID>_<Sys no>
Error Tag: {-}
Detail: Connection to partner timed out after 60s
Regards,
BabuHi Babu,
you might try the following on the server where the problem occurred: call transaction SMICM -> Goto Services -> Select the service you are working with ->
Service Change -> increase value for "Max. Processing Time"
In case your application still times out you should see the changed value displayed.
Sometimes just executing the application again 2-4 times might help, because compiling might happen and is taking some time in the system.
With regards to parameters see also SAP Note [824554|https://service.sap.com/sap/support/notes/824554].
Best regards,
Andreas -
Solution Database in solution Manager
Dear Friends,
I am facing the problem in creating a solution in Soltuion Database of solution manger.
After making all the necesary entries in solution when I save that it gives the error as below.
The URL
http://smgropttrx.jktyre.com:8000/sap/bc/webdynpro/sap/wd_sdk_sdb_create_entry was not called due to an error.
Note
The following error text was processed in the system SMR : Access
via 'NULL' object reference not possible.
The error occurred on the application server Smgropttrx_SMR_01 and in
the work process 0 .
The termination type was: RABAX_STATE
The ABAP call stack was:
Function: CRM_EI_KB_RUN_AUTO_GENERATION of program SAPLCRM_SAF_SDB
Form: CRM_EI_KB_RUN_AUTO_GENERATION of program SAPLCRM_SAF_SDB
Form: %_UPDATES_NO_UTASK of program SAPMSSY4
Form: LOCAL_UPDATE_TASK of program SAPMSSY4
START-OF-SELECTION of program SAPMSSY4
Regards
Ganesh Datt Tiwari
Error code: ICF-IE-http -c: 100 -u: GANESH -l: E -s: SMR -i:
Smgropttrx_SMR_01 -w: 0 -d: 20101119 -t: 105051 -v: RABAX_STATE -e:
OBJECTS_OBJREF_NOT_ASSIGNED
HTTP 500 - Internal Server Error
Your SAP Internet Communication Framework TeamDear Ganesh / Madhu,
I m new to solution manger we are implementing the service desk (IM) Process. Now my client wants to implement solution database.
So, I want to know more information on solution database (i.e. purpose and what are the prerequisite to take care before implement solution database).
I am gathering details in search engines, but I am looking quick understanding of the process.
for your information for system wise I gone through, but before going to implement I want to know what is what and how it is advantange for customer.
could you pls send me more details on the solution database at SAP solution manager. if you hve any useful link on this pls share.
thanks in advance.
Jags
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