CRM Survey Responses not coming back into the CRM system - WHY????

Hey guys,
I am trying to implement the campaign automation. My problem now is, that I am not getting the survey responses back into the CRM System so the next campaign element cannot start.
We do not use a BW; and in terms of the .xml for the URL generation I used bsp and not for example mailto. When I tested the URL it worked fine. I as well checked the workflows, they also seem fine. When I created the mailform and inserted the hyperlink I choosed the option no tracking as I said before, we do not use a BW.
Can you tell me if I missed any configuration steps? I also started the internal CatServer, as mentionend in many notes.
I highly appreciate your help.
Best regards,
Janine

Hi,
we are using campaign automation with Surveys and we are able to see responses. Maybe try these steps:
- generate a survey like in Create, run and analyze an E-Mail Campaign with a Survey (Part 1)
- generate the url for your survey and insert it inside a mail form,activating the option "tracking via target site" (since you need to track responses and your survey is on the CRM domain)
-create a simple campaign that sends a mail using your mail form and pass some BP in the target group, then make them answer the survey: under "contact statistics" you should see the number of outbound mails and the number of inbound contacts with the number of BPs that answered to your survey
Once you are sure that this scenario is working, you can set conditions in campaign automation on the type of response received in the survey, etc... (like in http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/20283126-36ca-2d10-6983-92ed18d36644?QuickLink=index&overridelayout=true )
Hope this helps,
regards,
laura

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