CRM tables for service

Hi All ,
I am in a project to perform "SHARED SERVICE CENTER" a report to generate Average age of service requests .So I need to know the respective tables in CRM to built an extractor .So can any one help me in getting the tables relared to service in CRM ASAP.
Sunitha.

Hi Sunita,
I think you wanted to calculate the time duration of the service requests. you can refer to tables
CRMD_ORDERADM_H,
CRMD_SRVPLAN_I (Service Plan Item - Service Cycle Interval).
Or you can refer to FM CRM_ORDER_READ and export parameter ET_APPOINTMENT.
Regards,
Karthik.

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    PSEVENTDEFN
    PSEVENTROUTE
    PSMSGAGTDEFN
    PSMAPEXPR
    PSMAPFIELD
    PSMAPLEVEL
    PSMAPRECFIELD
    PSMAPROLEBIND
    PSMAPROLENAME
    PSWORKLIST
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    ANALYSIS_MODEL
    ANL_MOD_DAT_SRC
    ANL_MOD_DIM
    ANL_MOD_DIM_FLD
    APP ENGINE PROGRAMS
    PSAEAPPLDEFN
    PSAEAPPLLANG
    PSAEAPPLSTATE
    PSAEAPPLTEMPTBL
    APP ENGINE SECTIONS
    PSAESECTDEFN
    PSAESECTDTLDEFN
    PSAESTEPDEFN
    PSAESTEPMSGDEFN
    PSAESTMTDEFN
    PS_AEINSTANCENBR
    PS_AELOCKMGR
    APP MESSAGING
    PSAPMSGARCHPC
    PSAPMSGARCHPD
    PSAPMSGARCHPH
    PSAPMSGARCHSC
    PSAPMSGARCHTMP
    PSAPMSGPUBATTR
    PSAPMSGPUBCERR
    PSAPMSGPUBCERRP
    PSAPMSGPUBCLOCK
    PSAPMSGPUBCON
    PSAPMSGPUBCSYNC
    PSAPMSGPUBDATA
    PSAPMSGPUBERR
    PSAPMSGPUBERRP
    PSAPMSGPUBHDR
    PSAPMSGPUBINST
    PSAPMSGPUBLOCK
    PSAPMSGPUBSYNC
    PSAPMSGSUBCERR
    PSAPMSGSUBCERRP
    PSAPMSGSUBCLOCK
    PSAPMSGSUBCON
    PSAPMSGSUBCSYNC
    PSAPMSGSUBPRCID
    PSAPMSGXTB
    APPLICATION PACKAGES
    PSPACKAGEDEFN
    PSPACKAGELANG
    PSAPPCLASSDEFN
    APPROVAL RULE SETS
    APPR_HDR_LNG
    APPR_RULE_AMT
    APPR_RULE_DETL
    APPR_RULE_FIELD
    APPR_RULE_HDR
    APPR_RULE_LN
    APPR_RULE_QTY
    APPR_RULE_ROLE
    PSVAITEM
    PSVAITEMIMG
    PSVAITEMLANG
    ARCHIVE TEMPLATES
    PS_ARCH_PROJ
    PS_ARCH_TBL
    PS_ARCH_CTRL
    PS_ARCH_OTH_CTRL
    PS_ARCH_SQL_LNG
    BUSINESS COMPONENTS
    PSBCDEFN
    PSBCDEFNLANG
    PSBCITEM
    PSBCITEMLANG
    BUSINESS INTERLINKS
    PSIODEFN
    PSIODEFNLANG
    PSIOINPUTS
    PSIOOUTPUTS
    PSIOSETTINGS
    BUSINESS PROCESSES
    PSBUSPROCDEFN
    PSBUSPROCITEM
    PSBUSPROCLANG
    PSBUSPROCSEC
    PSBUSPRIMG
    PSBUSPITEMLANG
    PSBUSPRIMGLANG
    CHANGE CONTROL
    PSCHGCTLHIST
    PSCHGCTLLOCK
    COLORS
    PSCOLORDEFN
    CONNECT STRINGS
    PSCONN
    PSCONNLANG
    PSCONNPROP
    PSCONNPROPLANG
    CUBE TEMPLATES
    ANALYSIS_DB
    ANALYSIS_DB_DIM
    ANL_DB_LANG
    ANL_DB_QRY_ESS
    CUBE_AGG_DEF
    CUBE_AGG_DIM
    CUBE_FILTER_ITM
    DEFINITION SECURITY
    PSOBJGROUP
    PSOPROBJ
    DELETE USER BYPASS TABLE
    PS_BYPASS_TABLE
    DICTIONARY
    PSSCDICTDEFN
    DIMENSIONS
    DIMENSION
    DIMENSION_LANG
    DIM_CTRL_TBL
    DIM_DATA_SRC
    DIM_INPUT_FLD
    DIM_ROLLUP
    DIM_ROLLUP_LVL
    DIRECTORY
    PSDSDIR
    PSDSSRVR
    DSCONNECTID
    PSDSEXT_INSTALL
    PSDSSECMAPMAIN
    PSDSSECMAPSRVR
    DSUSRPRFLMAP
    PSDSUSERPRFL
    PSDSSECROLERULE
    DSSRCH_SBR
    DSSRCHATTR
    DSSECFILTER
    PT_WF_NOT_DSCFG
    EDI OBJECTS
    PS_ECACTIONCDS
    PS_ECACTIONS
    PS_ECCVTPROFILE
    PS_ECENTITYCDS
    PS_ECEXTPARTNER
    PS_ECEXTTPLINK
    PS_ECGENERAL
    PS_ECINMAPFILE
    PS_ECINMAPFLD
    PS_ECINMAPFLDCVT
    PS_ECINMAPREC
    PS_ECINMAPRECFLD
    PS_ECINTLINK
    PS_ECINTPARTNER
    PS_ECMAPDEFN
    PS_ECMAPPROFILE
    PS_ECNAMES
    PS_ECOUTMAPCVT
    PS_ECOUTMAPFLD
    PS_ECOUTMAPREC
    PS_ECOUTMAP
    PS_ECPRIEVENTCDS
    PS_ECPRODFLTS
    PS_ECPROMAP
    PS_ECPROTRANS
    PS_ECSECEVENTCDS
    PS_ECTPALIAS
    PS_ECTPCVT
    PS_ECTPCVT_HDR
    PS_ECTPCVT_LN
    PS_ECTPPROFILE
    PS_ECTRANS
    PS_ECTRANSOPTION
    PS_ECTRANSOPVAL
    EVALUATED NODE TRANSACTION
    PSNODETRX
    PSNODTRXCONPROP
    EVALUATED RELATIONSHIP TRANSACTION
    PSRELATIONTRX
    FIELD FORMATS
    PSFMTDEFN
    PSFMTITEM
    FIELDS
    PSDBFIELD
    PSDBFIELDLANG
    PSDBFLDLABL
    PSDBFLDLABLLANG
    FILE LAYOUT DEFINITIONS
    PSFLDDEFN
    PSFLDFIELDDEFN
    PSFLDSEGDEFN
    FORGOT EMAIL TEXT
    PSPSWDEMAIL
    PSPSWDEMAILLANG
    FORMAT DEFINITIONS
    PSCIREF
    PSCIREFLANG
    PSCIREFPROPERTY
    PSCIREFENUM
    PSCISYNCDEFN
    HOLIDAY DEFINITIONS
    PSHOLIDAYDEFN
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    PS_XMLSERVICEINFO
    IMAGE AND HTMLCATALOG-- CONTENT
    PSCONTDEFN
    PSCONTDEFNLANG
    LANGUAGES
    PSLANGUAGES
    PS_STRINGS_LNG_TBL
    MAINTENANCE LOG
    PS_MAINTENANCE_LOG
    MENUS
    PSMENUDEFN
    PSMENUDEFNLANG
    PSMENUITEM
    PSMENUITEMLANG
    PSXFERITEM
    MESSAGE CHANNELS
    PSCHNLDEFN
    PSCHNLDEFNLANG
    PSCHNLNODE
    PSSUBCHNL
    MESSAGE DEFINITIONS
    PSMSGDEFN
    PSMSGDEFNLANG
    PSMSGFLDOVR
    PSMSGREC
    PSMSGVER
    MESSAGE NODES
    PSMSGNODEDEFN
    PSNODEDEFNLANG
    PSCONNECTSTRING
    PSNODEURITEXT
    PSNODECONPROP
    PSNODCONPRPLANG
    PSNODEPROPLANG
    PSNODESDOWN
    PSTRUSTNODES
    MESSAGES
    PSMSGSETDEFN
    PSMSGSETLANG
    PSMSGCATDEFN
    PSMSGCATLANG
    MOBILE PAGE
    PSMPDEFN
    PSMPDEFNLANG
    PSMPDEFNDEV
    PSMPDEFNDEVLANG
    PSMPCONTDEV
    PSMPCONTDEVLANG
    PSSYSTEMID
    PSAUTHMP
    OBJECT CHANGE (RENAMES)
    PSOBJCHNG
    PAGES
    PSPNLDEFN
    PSPNLFIELD
    PSPNLTREECTRL
    PSPNLHTMLAREA
    PSPNLCNTRLDATA
    PSPNLBTNDATA
    PSPNLDEFNLANG
    PSPNLFIELDLANG
    PSPNLHTMLLANG
    PSPNLBTNLANG
    PANEL GROUPS
    PSPNLGRPDEFN
    PSPNLGDEFNLANG
    PSPNLGROUP
    PSPNLGROUPLANG
    PASSWORD HINTS
    PSPSWDHINT
    PSPSWDHINT_LANG
    PEOPLECODE
    PSPCMPROG
    PSPCMNAME
    PEOPLETOOLS PROJECTS
    PSPROJECTDEFN
    PSPROJECTITEM
    PSPROJDEFNLANG
    PSPROJECTDEP
    PSPROJECTINC
    PSPROJECTMSG
    PSPROJECTSEC
    PEOPLETOOLS SYSTEM DATA
    PSCERTDB
    PSKEYDB
    PSCHARSETS
    PS_OLAP_ATTRIB_NAM
    PS_VERTICAL_MARKET
    PS_APP_DES_OBJECTS
    PS_APP_DES_OBJ_PAR
    PSPGEACCESSDESC
    PSOBJSECDESC
    PSOPTPARMTYPE
    PSLOCALEDEFN
    PSLOCALELANG
    PSLOCALEOPTNDFN
    PSCOLLATIONS
    PS_CDM_FILE_EXT
    PS_AEONLINEINST
    PS_WL_TEMPLATE_GEN
    PS_WL_TEMPL_GEN_TK
    PSGATEWAY
    PS_INSTALLATION_IB
    PSRF_FLIST_TBL
    PSRF_FLIST_LANG
    PSRF_FVIEW_TBL
    PSRF_FVIEW_LANG
    PS_DECIMAL_POS_TBL
    PS_WL_TEMPL_GNTKLN
    PSACTIVEXLIC
    PS_APPDES_OBJ_PERM
    PSXMLSIGNINST
    PS_TS_REC_KEYFLDS
    PS_TS_REC_TXTFLDS
    PS_TS_RECORDS
    PS_MCF_INSTALL
    PS_MCFIMNETWORKS
    PSMCFRENPERMS
    PSMCFSYSTEM
    PS_MCFUQTASKCFG
    PS_PINGOPTIONS
    PSVERITYLOCALE
    PS_PTP_TABLE1
    PS_PTP_TABLE2
    PSOPRALIASTYPE
    PSOPRALIASFIELD
    PS_PT_CTI_SWITCH
    PS_WF_INSTSTATUS
    PERMISSION LISTS
    PSCLASSDEFN
    PSAUTHBUSCOMP
    PSAUTHCHNLMON
    PSAUTHCUBE
    PSAUTHITEM
    PSAUTHOPTN
    PSAUTHPRCS
    PSAUTHSIGNON
    PSPRCSPRFL
    PS_MC_OPR_SECURITY
    PS_MC_OPRID
    PS_SCRTY_ACC_GRP
    PS_SCRTY_QUERY
    PERSONALIZATIONS
    PSUSEROPTNDEFN
    PSUSEROPTNLANG
    PSOPTNCATGRPLNG
    PSOPTNCATGRPTBL
    PSOPTNCATTBL
    PSOPTNCATLANG
    PORTAL
    PSPRSMDEFN
    PSPRSMDEFNLANG
    PSPRSMATTR
    PSPRSMATTRLANG
    PSPRSMATTRVAL
    PSPRSMATTRVALNG
    PSPRSMPERM
    PSPRSMSYSATTR
    PSPRSMSYSATTRVL
    PSPRSMHPASGPGLT
    PSPRSMSYNC
    PSPRDMDEFN
    PSPRDMDEFNLANG
    PSPRDMCNTPRV
    PORTAL REGISTRY USER FAVORITES
    PSPRUFDEFN
    PORTAL USER REGISTRY HOMEPAGE
    PSPRUHDEFN
    PSPRUHTAB
    PSPRUHTABPGLT
    PROBLEM DEFINITIONS
    PSOPTPRBTYPE
    PSOPTPRBTYPELNG
    PSOPTTRN
    PSOPTTRNLNG
    PSOPTTRNCTLG
    PSOPTREC
    PSOPTRECLNG
    PSOPTFIELD
    PROCESS CONTROL
    PS_SCHDLDEFN
    PS_SCHDLDEFNLANG
    PS_SCHDLITEM
    PS_SCHDLMESSAGE
    PS_SCHDLNODEPARM
    PS_SCHDLNOTIFY
    PS_SCHDLRPTDIST
    PS_SCHDLTEXT
    PROCESS DEFINITIONS
    PRCSDEFN
    PRCSDEFNLANG
    PRCSDEFNGRP
    PRCSDEFNLANG
    PRCSDEFNPNL
    PRCSDEFNXFER
    PRCSDEFNNOTIFY
    PRCSDEFNCNTDIST
    PRCSDEFNMESSAGE
    PRCSDEFNMETA
    PROCESS JOBS
    PRCSJOBDEFN
    PRCSJOBDEFNLANG
    PRCSJOBGRP
    PRCSJOBITEM
    PRCSJOBPNL
    PS_PRCSJOBNOTIFY
    PS_PRCSJOBCNTDIST
    PS_PRCSJOBMESSAGE
    PS_PRCSSEQUENCE
    PS_PRCSOUTPUTLIST
    PS_PRCSOUTDESTTYPE
    PS_PRCSSYSTEM
    PS_PRCSPURGELIST
    PROCESS RECURRENCE
    PRCSRECUR
    PRCSRECURLANG
    PRCSRECURDATE
    PRCSRECUREXEMPT
    PROCESS SERVERS
    PS_SERVERCLASS
    PS_SERVERDEFN
    PS_SERVERNOTIFY
    PS_SERVERMESSAGE
    PS_SERVEROPRTN
    PROCESS TYPES
    PS_PRCSTYPEDEFN
    PS_PRCSTYPEDEFNLNG
    PS_PRCSTYPEMETA
    QUERIES
    PSQRYDEFN
    PSQRYDEFNLANG
    PSQRYBIND
    PSQRYBINDLANG
    PSQRYCRITERIA
    PSQRYEXPR
    PSQRYFIELD
    PSQRYFIELDLANG
    PSQRYLINK
    PSQRYRECORD
    PSQRYSELECT
    RECORD GROUP
    PS_REC_GROUP_REC
    PS_REC_GROUP_TBL
    RECORDS AND INDEXES
    PSRECDEFN
    PSRECDEFNLANG
    PSRECFIELD
    PSINDEXDEFN
    PSKEYDEFN
    PSDDLMODEL
    PSDDLDEFPARMS
    PSSPCDDLPARM
    PSRECDDLPARM
    PSIDXDDLPARM
    PSRECFIELDDB
    PSRECTBLSPC
    RELATIONSHIPS
    PSRELATCONTACT
    PSRELATIONLANG
    PSRELATIONPROP
    PSRELATIONSHIP
    PSRELATIONTRX
    PSRELPROPLANG
    ROLES
    PSROLEDEFN
    PSROLEDEFNLANG
    PSROLECANGRANT
    PSROLECLASS
    SDK DATA
    PS_SDK_AMORT_PREF
    PS_SDK_BUS_EXP_DTL
    PS_SDK_BUS_EXP_PER
    PS_SDK_COMPANY_TBL
    PS_SDK_COUNTRY_TBL
    PS_SDK_CURR_CD_TBL
    PS_SDK_DEPT_TBL
    PS_SDK_EM_MAILLST
    PS_SDK_EM_RCVMSGS
    PS_SDK_EM_SNDEMAIL
    PS_SDK_FILEUTL_AET
    PS_SDK_INSTALL
    PS_SDK_INTL_FLG_CD
    PS_SDK_JOB
    PS_SDK_LOCH_TBL
    PS_SDK_PERS_DATA
    PS_SDK_POS_DATA
    PS_SDK_PSTREENODE
    PS_SDK_RP_INPUT
    PS_SDK_RP_PO
    PS_SDK_RP_POLINE
    PS_SDK_RP_QUERYWRK
    PS_SDK_RP_RESULT
    PS_SDK_RP_SALORDER
    PS_SDK_RP_SITE
    PS_SDK_RP_SOQRY1
    PS_SDK_RP_SOQRY2
    PS_SDK_RT_TYPE_TBL
    PS_SDK_RUNCNTL
    PS_SDK_SCRTY_DEPT
    PS_SDK_SM
    PS_SDK_SM_CONCATE
    PS_SDK_SRCHSPREF
    PS_SDK_SRCH_SAVE
    PS_SDK_STOCK
    PS_SDK_STOCKXCHG
    PS_SDK_STOCK_PRF
    PS_SDK_UPS_COST
    PS_SDK_UPS_CST_RES
    PS_SDK_UPS_TIME
    SECURITY
    PSACCESSPRFL
    PSOPRDEFN
    PSSTATUS
    SECURITY LINKS
    PSUSEROTHER
    PSUSERSELFOTHER
    PSROLEOTHER
    PSPERMLISTOTHER
    SECURITY OPTIONS
    PSSECOPTIONS
    SIGNON PEOPLECODE
    PSSIGNONPPC
    SQL
    PSSQLDEFN
    PSSQLDESCR
    PSSQLLANG
    PSSQLTEXTDEFN
    STYLE SHEETS
    PSSTYLECLASS
    PSSTYLECLASSFNT
    PSSTYLSHEETDEFN
    PSSTYLEDEFNLANG
    PSSTYLECLSLANG
    PSSTYLEFNTLANG
    STYLES
    PSSTYLEDEFN
    PSSTYLEDEFNLANG
    SUBSCRIPTIONS
    PSSUBDEFN
    SYSTEM
    PSOPTIONS
    SYSTEM PAUSE TIME
    PSSPTDEFN
    PSSPTIMES
    TOOLBARS
    PSTOOLBARDEFN
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    PSXLATITEMLANG
    TREE STRUCTURES
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    PSTREESELECT04
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    PSTREESELECT06
    PSTREESELECT07
    PSTREESELECT08
    PSTREESELECT09
    PSTREESELECT10
    PSTREESELECT11
    PSTREESELECT12
    PSTREESELECT13
    PSTREESELECT14
    PSTREESELECT15
    PSTREESELECT16
    PSTREESELECT17
    PSTREESELECT18
    PSTREESELECT19
    PSTREESELECT20
    PSTREESELECT21
    PSTREESELECT22
    PSTREESELECT23
    PSTREESELECT24
    PSTREESELECT25
    PSTREESELECT26
    PSTREESELECT27
    PSTREESELECT28
    PSTREESELECT29
    PSTREESELECT30
    PSTREESELNUM
    URL DEFINITIONS
    PSURLDEFN
    PSURLDEFNLANG
    USER ID TYPES
    PSOPRALIASTYPE
    PSOPRALIASFIELD
    USERS
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    Dear
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    ESLT Service Item Short Texts
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    venu gopal

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