VMS Integration with CRM System

Dear All,
I need help in the area of VMS Integration with CRM 5.0 system and the necessary settings for this. Here VMS is going to be the Back-end system for CRM and the Data Flow between CRM and VMS vise versa. We are using IC winclient as a channel for the pre and post sales processes.
suggest me some documents and links in this regard.
Thanks and regards,
Ramana Rao

Hi,
Yes, You can create one system object with 3 different "Alias name" so one alias name used on one client ans so on...
In user mapping like
alias name1=Client1
alias name2=Client2
alias name3=Client3
Regards,
Senthil K.
[Points r welcome]

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Portal integration with CRM system

Hi all,
i am using portal through which i have to integrate CRM system . this CRM system contain 3 different clients let suppose 001,002,003 .
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here any technical system take part ?
its argent,Thanks in advance
Regards
Naresh

Hi,
Yes, You can create one system object with 3 different "Alias name" so one alias name used on one client ans so on...
In user mapping like
alias name1=Client1
alias name2=Client2
alias name3=Client3
Regards,
Senthil K.
[Points r welcome]

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Computer Telephone integration with CRM

Hi ,
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Hi Tony-
I am vinod, working in Accenture, India. I am a genesys engineer, have little knowledge of SAP CRM.
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HR Integration with CRM doesn't create employee in CRM

Hello all;
We are using SAP CRM 5.0 SP08 and SAP ECC 6.0. I am trying to setup the HR-CRM integration and did everything that must be done in my opinion. The IDOC is created succesfully from the ERP side via PFAL and BD87 in CRM shows "green" status records for the IDOC but no business partner is created. I read the blog /people/vikash.krishna/blog/2006/10/15/replicating-hr-master-data-part-1 , examined the SAP notes 934372, 312090, 550055 but there is no result. May you please help me in solving the problem?
Best Regards,
Erkan

Hi Erkan
Did you follow all the following steps
Setting up Transfer of Employee (HR Master) from R/3 to CRM
1. Logical system XXX assigned to R/3 client XXX. Logical system YYY assigned to CRM client YYY view through SCC4
2. Create RFC Destination YYY for CRM client YYY in R/3 and
Server ID with user details and client YYY.
3. Transaction code SALE : Application Link Enabling (ALE)  Modelling and Implementing Business Processes  Maintain Distribution Model and Distribute Views. (Direct transaction code : BD64)
Go to change mode and select Create Model view.
You get a popup. Fill in the details Technical name, short text and validity
Select Add message type from the application tool bar.
Fill in the following details
Model view : HRCRM
Sender logical system : XXX
Receiver logical system : YYY
Message type : HRMD_ABA
Note : Only this message type works for employee transfer.
4.Save the model. From the same screen select the distribution model and from the menu Environment  Generate partner profiles
Dont change anything in the next screen. Simply Execute.
4.Distribute the distribution model HRCRM
Select the distribution model. From the menu bar, Edit  Model View  Distribute
You get a dialog showing the receiver logical system. Execute.
You get a log Model view HRCRM has been created in target system YYY
5.Go to the CRM system and check up whether this model has been created.
Transaction code BD64
The model has got copied. No changes can be made in CRM
6. Generate partner profiles for the distribution model in CRM by selecting
Environment  Generate partner profiles.
In the next screen, do not make any changes and Execute.
Partner profiles can be seen in transaction WE20
<b>Delta Download Settings</b>
7. So far, the above settings will ensure the initial download. However for any changes / new employees to be transferred, i.e delta changes, changes pointers need to be activated.
In R/3, Transaction code SALE, Application Link Enabling (ALE)  Modelling and Implementing Business Processes  Master Data Distribution  Replication of Modified Data  Activate Change Pointers Generally (BD61)
This activates change pointers globally for all message types.
8. In R/3, Transaction code SALE, Application Link Enabling (ALE)  Modelling and Implementing Business Processes  Master Data Distribution  Replication of Modified Data  Activate Change Pointers for Message Types
Activate change pointer for message type HRMD_ABA
9. CRM : Number Assignments. Generally, there are 3 types of number assignments (also called switches) when business partners are created.
1 The system uses the number from the general internal interval of the number
      range object BU_PARTNER
2 The system uses the number from a specific internal interval of the object
3 The number is transferred from HR and a prefix is added. In this case, a specific external interval, which must be defined as XX00000000 (upto
XX99999999), is used (where XX denotes any two letters).
The number range object for all switch positions is BU_PARTNER, with the interval depending on the switch value.
For switch value 1, the system uses the internal standard interval, otherwise for switch values 2 and 3 you must also create a grouping (transaction BUC2) for these intervals. For the system to be able to connect the grouping and the number range interval, the name of the grouping must be exactly the same as the name of the corresponding number range interval (the name of the grouping is contained in the first column of the table). If you select 3 (HRALX/PNUMB = 3) for the number assignment of busienss partners of the employee role, create HRALX/PSUBG switch manually in table T77S0.
In table T77S0, HRALX/ONUMB is used to set the number assignment for organizational units and HRALX/PNUMB is used to set the number assignment for employees.
Create a number range ZZ
Transaction code BUC2. Create a grouping of the same ID as that of the number range. Eg. Number range ID : ZZ and grouping ID should also be ZZ
In table T77S0, maintain the following combinations
HRALX-PNUMB = 2
HRALX-PSUBG = ZZ
10. Make the following customizing changes in CRM
Transaction code SM30 : Table T77S0
Group     Sem Abbr     Value Abbr
HRALX     HRAC     X     Activate HR Integration with CRM
HRALX     OBPON     ON     Activate integration between Business partners and Org Units
HRALX     PBPON     ON     Integration between business partners and employees
HRALX     OPROL     BUP004     Role definition for org unit Business partner
HRALX     PPROL     BUP003     Role definition for Employee Business partner
HRALX     ONUMB     1     Number range assignment for org units
HRALX     PNUMB     2     Number range assignment for Employees
HRALX     PSUBG     ZZ     Number range grouping only if PNUMB is not 1.
11. Create Employee Master in R/3. Employee master consists of Infotypes. The mandatory infotypes are Actions, Address, Personal data and Organizational Assignment.
Transaction code : PA30
12. In R/3 Initial Download : SE38 RHALEINI
Plan version : 01
Object type : P Person (always)
Object ID : Employee ID eg. 1
Receiver Partner no. : YYY
Select further details
You get all the data transfer details
13. In CRM, transaction code PP01 View HR Master objects
You see that the employee 1 has got transferred. To see the corresponding business partner go to the infotype Relationships (the first row)
Screen 2 gives you the business partner ID in CRM
14. Now change the employee master in R/3. Execute program RBDMIDOC in R/3 to send the changes over to CRM
Put message type HRMD_ABA and Execute
15. All subsequent changes in R/3, i.e changing an existing Master or creating a new one goes through directly by program RBDMIDOC.
16. After all employees are transferred to CRM from R/3 only then its safe to execute initial download CUSTOMER_REL
If an Employee responsible 2 is replaced by 3 in the customer master in R/3, then in CRM, the same is not replaced. Only difference that the sales area assignment is no longer there for the replaced employee in transaction BP relationships.
Hope this would help.
Regards,
Rekha Dadwal
<b>You gain a point for every point that you reward. So reward helpful answers generously</b>

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Dear Experts,
We have integrated SAP R3 with SAP CRM 6.0.
We are planning to take a backup of Production system(of R3) and load the Master Data into Quality system of R3 (System Refresh).
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Thanks,
Techie

Hi
I am working to create a strategy to backup and restore the productive systems ERP and CRM, they replicate all BP information. Do you found information about the points before taking backup of ERP which is integrated with CRM?
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Biztalk 2013 integration with CRM 2015

Hi,
I am working on a BizTalk 2013 integration with CRM 2015 on premise server and currently developing a POC to see how it works. There are quite a few good articles on BizTalk-CRM integration and I am referring them while building this POC. However I thought
of taking expet’s advice for this. Here are my requirements as of now.
Search CRM contacts by Fname, Lname etc.. And definitely not by Contact ID which is GUID. In this case BizTalk can expect responses like Single contact, Multiple contacts, Contact Not found or soap fault.
Create a single contact record in CRM from BizTalk.
Update Contact details in CRM like multiple addresses for a single contact.
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Hi Abhishek,
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https://msdn.microsoft.com/en-us/library/gg328090.aspx#BKMK_RetrievingRecords
Retrieving records
HTTP GET is used when you are retrieving records. When a unique identifier for
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We can't use a GUID as it is name search from customer website and GUID available at that stage.
So if it works only with GUID then we have to use either CRM SDK or SOAP enpoint right?
Cheers
JB

[Fwd: Re: Integration with CM Systems ...]

-------- Original Message --------
Subject: Re: Integration with CM Systems ...
Date: Thu, 10 Aug 2000 15:47:21 -0600
From: Cindy Eldenburg <[email protected]>
Organization: BEA Systems, Inc.
Newsgroups: weblogic.developer.interest.personalization
References: <398f3c55$[email protected]>
Prashanth,
The are a lot of differences in what the Documentum does as compared to
Interwoven Teamsite. Comparing these items is like comparing apples and
oranges.
Normally in Teamsite, during the document capture process, a Teamsite
user
categorizes documents by specifying the documents' metadata attributes
using
Teamsite templates. Once the documents are captured, the Interwoven
OpenDeploy
workflow mechanism is used to publish the content to the WLCS database.
Unlike Interwoven Teamsite, Documentum products manage the metadata and
documents in their own repositories. Thus, with this integration, WLCS
queries
the Documentum system at runtime via a specialized JDBC driver supplied
by
Documentum. Once the Documentum user captures a document and tags it
with
metadata attributes, the document may be immediately available to WLCS
(depending on administrative options in Documentum, such as whether
staging is
involved).
Please contact your sales person for a more detailed overview of what
these two
products do and how they interface to WLPS.
Cindy Eldenburg
Prashanth A wrote:
Can anyone explain to me clearly what does Weblogic mean when it says it
integrated with Interwoven and Documentum. Is there any difference in the
way it interacts with Interwoven as compared to Documentum. As in a run-time
interaction with Documentum whereas a static integration with Interwoven

Prashanth,
The are a lot of differences in what the Documentum does as compared to
Interwoven Teamsite. Comparing these items is like comparing apples and
oranges.
Normally in Teamsite, during the document capture process, a Teamsite
user
categorizes documents by specifying the documents' metadata attributes
using
Teamsite templates. Once the documents are captured, the Interwoven
OpenDeploy
workflow mechanism is used to publish the content to the WLCS database.
Unlike Interwoven Teamsite, Documentum products manage the metadata and
documents in their own repositories. Thus, with this integration, WLCS
queries
the Documentum system at runtime via a specialized JDBC driver supplied
by
Documentum. Once the Documentum user captures a document and tags it
with
metadata attributes, the document may be immediately available to WLCS
(depending on administrative options in Documentum, such as whether
staging is
involved).
Please contact your sales person for a more detailed overview of what
these two
products do and how they interface to WLPS.
Cindy Eldenburg
Prashanth A wrote:
Can anyone explain to me clearly what does Weblogic mean when it says it
integrated with Interwoven and Documentum. Is there any difference in the
way it interacts with Interwoven as compared to Documentum. As in a run-time
interaction with Documentum whereas a static integration with Interwoven

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Tom,
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Thanks well in advance
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c) Select Applications
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Ziaur Rahuman

Offline Integration of Adobe Forms with CRM System using Web Service

Hi Experts,
I have a business requirement in which the end user us given an Application Form.
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Thanks and Regards
Gaurav Kumar Raghav

I have collected some links for WebServices for you:
https://cw.sdn.sap.com/cw/servlet/JiveServlet/download/38-51084/saptech_webservice.pdf
Re: Adobe forms with Web Service - nothing happens when clicking button.
/people/rudy.clement2/blog/2010/03/10/how-to-use-the-postexecute-event-in-sap-interactive-forms-to-retrieve-a-table-from-a-webservice
http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/148ec26e-0c01-0010-e488-decaafae3b26
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http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/d0d0a250-ccd1-2c10-9e9f-b9d5cf259a6d?quicklink=index&overridelayout=true
cheers Otto

Crystal report integration with CRM

Hi, Guru:
I would like to check with you.
I need show a demo to integrate crystal reports with our CRM product.
I know for CRM mobile (mobile system maintenance), we could have this option. however, my requirement is to seek any other options to integrate crystal reports with CRM webclient UI, so just like to check with you if you know how I can start to implement this.
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Hello Eric,
Check
SAP Customizing Implementation Guide -> SAP NetWeaver ® Business Intelligence -> Links to Other Systems -> Crystal Enterprise Integration):
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http://help.sap.com/saphelp_crm50/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm
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Regards,
Shanthala Kudva.

Crystal report integration with CRM 7.0

Hi, Guru:
I would like to check with you.
I need show a demo to integrate crystal reports with our CRM product.
I know for CRM mobile (mobile system maintenance), we could have this option. however, my requirement is to seek any other options to integrate crystal reports with CRM webclient UI, so just like to check with you if you know how I can start to implement this.
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Eric

Hello Eric,
Check
SAP Customizing Implementation Guide -> SAP NetWeaver ® Business Intelligence -> Links to Other Systems -> Crystal Enterprise Integration):
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http://help.sap.com/saphelp_crm50/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm
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IC Webclient integration with Telephone system

Hi Guys,
A client of uses Mitel (VOIP) telephone system and wants to integrate the phone system to CIC Webclient so that some sort of BP detection (using incoming phone number) can happen in the IC when a call comes in.
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Your inputs on this are very much welcome.

Hi,
Telephone is PBX system. In order to connect the telephone system to SAP Phone(CRM system), you need CTI Server. CTI enables the integration to ICI of CRM System using XML/SOAP protocols.
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Afaria
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