Crystal report server2008 (XI R2): CMC session timeout error

HI
Crystal report server2008 (XI R2): CMC session timeout error
Accessing folders, scheduling reporting or running reports are working fine with Central Management Console (CMC) within the Crystal report server or accessing CMC within VPN machine. But when CMC is accessed through browser from client desktop i.e through proxy URL, users are not able to access folder or personal folders to view any reports even admin user is not able to access folders. When users try to access folder or personal folders it gives session-timeout errors. Within less than a 1 or 2 minutes it is showing session timeout error. Appreciates any one help on this quickly.
Regards,
Patrick Raths

Please post your query to the [Business Objects Enterprise Administration|BI Platform; forum. This forum is dedicated to development and deployment of .Net applications that connect and interact with BusinessObjects Enterprise, BusinessObjects Edge, or Crystal Reports Server. This includes the development of applications using the BusinessObjects Enterprise, Report Application Server, Report Engine, and Web Services SDKs.
BTW., if thi is an important issue, I'd recommend creating a phone case.
Ludek
Edited by: Ludek Uher on Aug 11, 2010 1:58 PM

Similar Messages

Crystal report server2008 (XI R2): InfoView Request timeout error

HI
Crystal report server2008 (XI R2): InfoView Request timeout error
            Some reports which are taking more than 10 to 15 minutess while running through InfoView gives error as follows:
An error has occured: Request timed out.
This error appears within the crystal report server and when user tries to access through browser client desktop also. Sometimes it prompts the error as follows when users try to access through browsers from there desk i.e through proxy connection.
   The proxy server received an invalid response from an upstream server.
   The proxy serer could not handle the request POST/report/CrystalReports/Viewrpt.aspx.
    Reason: Error reading from remote server
The timeout setting of all web.config files under infoviewapp, infoviewappactions, platform services, crystal reports folders have been checked and the default timeout 20 minutes is changed to 30 minutes and IIS is restarted, but still users are getting request timeout error within 10 to 15 minutes while running a crystal report. Even admin user.
Regards,
Patrick Raths

Please post your query to the [Business Objects Enterprise Administration|BI Platform; forum. This forum is dedicated to development and deployment of .Net applications that connect and interact with BusinessObjects Enterprise, BusinessObjects Edge, or Crystal Reports Server. This includes the development of applications using the BusinessObjects Enterprise, Report Application Server, Report Engine, and Web Services SDKs.
BTW., if thi is an important issue, I'd recommend creating a phone case.
Ludek
Edited by: Ludek Uher on Aug 11, 2010 1:57 PM

InfoView Request timeout error for Crystal report server2008 (XI R2):

HI
Crystal report server2008 (XI R2): InfoView Request timeout error
Some reports which are taking more than 10 to 15 minutess while running through InfoView gives error as follows:
An error has occured: Request timed out.
This error appears within the crystal report server and when user tries to access through browser client desktop also. Sometimes it prompts the error as follows when users try to access through browsers from there desk i.e through proxy connection.
The proxy server received an invalid response from an upstream server.
The proxy serer could not handle the request POST/report/CrystalReports/Viewrpt.aspx.
Reason: Error reading from remote server
The timeout setting of all web.config files under infoviewapp, infoviewappactions, platform services, crystal reports folders have been checked and the default timeout 20 minutes is changed to 30 minutes and IIS is restarted, but still users are getting request timeout error within 10 to 15 minutes while running a crystal report. Even admin user.
Regards,
Patrick Raths

Also try the below changes for IIS,
Right-click default website --> properties
Go to the Home Directory tab and click on Configuration
Change the Session Timeout to 30 minutes
Click OK
Right click the BOBJAppPool121 Application Pool --> Properties
Go to the performance tab and change the idle timeout to 30 --> Click OK
Right click the DefaultAppPool Application Pool --> Properties
Go to the performance tab and change the idle timeout to 30 --> Click OK
Restarted IIS
Thanks,
Hari

Where is the Manage Object function in Crystal Reports 2013 for the CMC?

I recently upgraded to Crystal Reports 2013 after upgrading our Crystal Reports server to SAP Business Objects Platform 4.1. Before the upgrade, I could publish reports from Crystal Reports XI to the CMC then right-click on the report title in the Repository Explorer (in Crystal Reports) and I had the option to select Manage Object where I could set the default settings for the CMC. I am not seeing this option in the new version of Crystal Reports. Is there something I need to do to see this option or has this option been removed from Crystal Reports 2013?

Hi Kelley,
You're right, the option doesn't exist in CR XI R2 and above.
All the options now need to be set in CMC.
-Abhilash

If image file not exist in image path crystal report not open and give me exception error problem

Hi guys my code below show pictures for all employees
code is working but i have proplem
if image not exist in path
crystal report not open and give me exception error image file not exist in path
although the employee no found in database but if image not exist in path when loop crystal report will not open
how to ignore image files not exist in path and open report this is actually what i need
my code below as following
DataTable dt = new DataTable();
string connString = "data source=192.168.1.105; initial catalog=hrdata;uid=sa; password=1234";
using (SqlConnection con = new SqlConnection(connString))
con.Open();
SqlCommand cmd = new SqlCommand("ViewEmployeeNoRall", con);
cmd.CommandType = CommandType.StoredProcedure;
SqlDataAdapter da = new SqlDataAdapter();
da.SelectCommand = cmd;
da.Fill(dt);
foreach (DataRow dr in dt.Rows)
FileStream fs = null;
fs = new FileStream("\\\\192.168.1.105\\Personal Pictures\\" + dr[0] + ".jpg", FileMode.Open);
BinaryReader br = new BinaryReader(fs);
byte[] imgbyte = new byte[fs.Length + 1];
imgbyte = br.ReadBytes(Convert.ToInt32((fs.Length)));
dr["Image"] = imgbyte;
fs.Dispose();
ReportDocument objRpt = new Reports.CrystalReportData2();
objRpt.SetDataSource(dt);
crystalReportViewer1.ReportSource = objRpt;
crystalReportViewer1.Refresh();
and exception error as below

First: I created a New Column ("Image") in a datatable of the dataset and change the DataType to System.Byte()
Second : Drag And drop this image Filed Where I want.
private void LoadReport()
frmCheckWeigher rpt = new frmCheckWeigher();
CryRe_DailyBatch report = new CryRe_DailyBatch();
DataSet1TableAdapters.DataTable_DailyBatch1TableAdapter ta = new CheckWeigherReportViewer.DataSet1TableAdapters.DataTable_DailyBatch1TableAdapter();
DataSet1.DataTable_DailyBatch1DataTable table = ta.GetData(clsLogs.strStartDate_rpt, clsLogs.strBatchno_Rpt, clsLogs.cmdeviceid); // Data from Database
DataTable dt = GetImageRow(table, "Footer.Jpg");
report.SetDataSource(dt);
crv1.ReportSource = report;
crv1.Refresh();
By this Function I merge My Image data into dataTable
private DataTable GetImageRow(DataTable dt, string ImageName)
try
FileStream fs;
BinaryReader br;
if (File.Exists(AppDomain.CurrentDomain.BaseDirectory + ImageName))
fs = new FileStream(AppDomain.CurrentDomain.BaseDirectory + ImageName, FileMode.Open);
else
// if photo does not exist show the nophoto.jpg file
fs = new FileStream(AppDomain.CurrentDomain.BaseDirectory + ImageName, FileMode.Open);
// initialise the binary reader from file streamobject
br = new BinaryReader(fs);
// define the byte array of filelength
byte[] imgbyte = new byte[fs.Length + 1];
// read the bytes from the binary reader
imgbyte = br.ReadBytes(Convert.ToInt32((fs.Length)));
dt.Rows[0]["Image"] = imgbyte;
br.Close();
// close the binary reader
fs.Close();
// close the file stream
catch (Exception ex)
// error handling
MessageBox.Show("Missing " + ImageName + "or nophoto.jpg in application folder");
return dt;
// Return Datatable After Image Row Insertion
Mark as answer or vote as helpful if you find it useful | Ammar Zaied [MCP]

Migrating from crystal report 8.5 to 10.0 giving error

migrating from crystal report 8.5 to 10.0 giving error
I am working in migrating my cr application to 10th ver from the existing 8.5 where we have to explicitly make a query in query builder and then attach it. I was using dsn in ms odbc for oracle driver to connect the DB. Now in 10.0 i have removed the query file created using 8.5 query builder and trying to write directly to command editor. the report as stand alone is working fine. but when i try to generate the pdf using my vb application then on .export option it is giving error as "Logon failed.
Details: 01S00:[Microsoft][ODBC driver for Oracle]Invalid connection string attribute". i think the problem might be with cddb_oracle.dll or crdb_oracle.dll file as i am using a evaluation version of crystal report 10. as input to dsn i am providing

migrating from crystal report 8.5 to 10.0 giving error
I am working in migrating my cr application to 10th ver from the existing 8.5 where we have to explicitly make a query in query builder and then attach it. I was using dsn in ms odbc for oracle driver to connect the DB. Now in 10.0 i have removed the query file created using 8.5 query builder and trying to write directly to command editor. the report as stand alone is working fine. but when i try to generate the pdf using my vb application then on .export option it is giving error as "Logon failed.
Details: 01S00:[Microsoft][ODBC driver for Oracle]Invalid connection string attribute". i think the problem might be with cddb_oracle.dll or crdb_oracle.dll file as i am using a evaluation version of crystal report 10. as input to dsn i am providing

Migrating from crystal report 8.5 to 10.0 giving error 01S00:error

migrating from crystal report 8.5 to 10.0 giving error
I am working in migrating my cr application to 10th ver from the existing 8.5 where we have to explicitly make a query in query builder and then attach it. I was using dsn in ms odbc for oracle driver to connect the DB. Now in 10.0 i have removed the query file created using 8.5 query builder and trying to write directly to command editor. the report as stand alone is working fine. but when i try to generate the pdf using my vb application then on .export option it is giving error as "Logon failed.
Details: 01S00:[Microsoft][ODBC driver for Oracle]Invalid connection string attribute". i think the problem might be with cddb_oracle.dll or crdb_oracle.dll file as i am using a evaluation version of crystal report 10. as input to dsn i am providing
1.dsn
2.usid
3.database
4.password
what else is missing . plz help.....

Well, you can migrate, you can not upgrade (semantics I suppose). E.g.; the RDC was deprecated in CR XI r1 and retired in CR 2008. Thus there is no way for you to upgrade to version 12 of the RDC as there is no such thing. So, from here, you have two options: migrate / port the app to .NET, or Java SDKs.
Re. RDC, see my blog here:
/people/ludek.uher/blog/2008/10/20/report-designer-component--past-present-future
For porting the app to .NET, see this article:
https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/e0eb394f-931e-2b10-3b82-9413bfc3f457
Ludek

Crystal Reports exception: "failed to load database information" error in file guid.rpt file

Please also see attachment (same info as below).
Background
This code works in windows XP (32 bit), using/complied VS2005 with no problems.
Please contact:
Hamid Deljoo at work 416-867-8977 (8am to 4pm EST)
Problem is:
We are migrating this code from XP to windows 7 (using win7 64bit for development to be deployed on win7 PCs 64bit).
When trying to display a crystal report (.rpt) an exception is raised.
Exception info is:
CrystalDecisions.CrystalReports.Engine.DataSourceException was unhandled by user code
Message=Failed to load database information.
Error in File wbstats {CC56070D-0873-4815-BAD5-0DA0FBAEDCB6}.rpt:
Failed to load database information.
Source=CrystalDecisions.ReportAppServer.DataSetConversion
StackTrace:
 at CrystalDecisions.ReportAppServer.ConvertDotNetToErom.ThrowDotNetException(Exception e)
 at CrystalDecisions.ReportSource.EromReportSourceBase.ExportToStream(ExportRequestContext reqContext)
 at CrystalDecisions.CrystalReports.Engine.FormatEngine.ExportToStream(ExportRequestContext reqContext)
 at CrystalDecisions.CrystalReports.Engine.FormatEngine.Export(ExportRequestContext reqContext)
 at CrystalDecisions.CrystalReports.Engine.ReportDocument.Export(ExportOptions options)
 at net.bmogc.cas.ui.ReportViewer.LoadStatsReport(String warmBodyCode) in c:\Projects\Juniper\CAS_.NET2.0_Win7_64bit\CASApplication\CASNet\ReportViewer.cs:line 739
 at net.bmogc.cas.ui.WarmBodyManage.Stats() in c:\Projects\Juniper\CAS_.NET2.0_Win7_64bit\CASApplication\CASNet\WarmBodyManage.cs:line 873
 at net.bmogc.cas.ui.WarmBodyManage.CASAuthgation_ToolStripItem_Click(Object sender, EventArgs e) in c:\Projects\Juniper\CAS_.NET2.0_Win7_64bit\CASApplication\CASNet\WarmBodyManage.cs:line 593
 at net.bmogc.cas.ui.CASAuthgation.<>c__DisplayClass15.<CreateToolStripItem>b__14(Object sender, EventArgs e) in c:\Projects\Juniper\CAS_.NET2.0_Win7_64bit\CASApplication\CASNet\Common\CASAuthgation.cs:line 1242
 at System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e)
 at System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e)
 at System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e)
 at System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea)
 at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
 at System.Windows.Forms.Control.WndProc(Message& m)
 at System.Windows.Forms.ToolStrip.WndProc(Message& m)
 at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
 at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
InnerException: System.Runtime.InteropServices.COMException
 Message=Failed to load database information.
Error in File wbstats {CC56070D-0873-4815-BAD5-0DA0FBAEDCB6}.rpt:
Failed to load database information.
 Source=""
 ErrorCode=-2147482931
 StackTrace:
 at CrystalDecisions.ReportAppServer.Controllers.ReportSourceClass.Export(ExportOptions pExportOptions, RequestContext pRequestContext)
 at CrystalDecisions.ReportSource.EromReportSourceBase.ExportToStream(ExportRequestContext reqContext)
 InnerException:
Background info is:
Vs2013 (update 3, latest version) is used.
Installed: Crystal Reports, Support Pack 10 (v. 13.0.10.1385), using 64 bit
VS2013 build settings.

What database are you using?
What database client?
How are you connecting to the database (ODBC, OLE DB, etc.)?
- Ludek
Senior Support Engineer AGS Product Support, Global Support Center Canada
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Crystal Report 2008 results "Password did not match error" in SQL Server Log

Hi,
I am trying to develop some crystal reports using Crystal Report 2008 SP4 to connect to SQL server 2008 through RDO (ODBC). My problem is that anytime Crystal Report is trying to establish a connection with SQL Server, first it tries to connect with the wrong password and results the following error message in SQL Server log:
Login failed for user 'peyman'. Reason: Password did not match that for the login provided. [CLIENT: 192.168.2.198]
The login name 'peyman' is the right one as I have quoted the same in setting up ODBC System DSN using "SQL Server Native Client 10". But somehow Crystal Report is taking its chance and trying to connect before prompting me for the password. After this error logged to SQL server side, I can see Crystal Report pops up the prompt to enter DSN password. After supplying password to this prompt, Crystal Report works fine and pulls the data and renders the report without having any more incorrect password error logged to SQL Server.
The attached file shows the step I am taking to regenerate the issue. I need this to be fixed as anytime uses any of these reports and tries to render it with crystal runtime engine the same error message raises in SQL Server side and logged in the log file.
Thanks,

Hi Peyman,
This is the way it should work, In CR designer when you open the report it does nothing. As soon as you hit the Refresh button then CR tries to use the connection saved with the report. It assumes what is saved with the report is a valid server and connection info. CR simply tries to verify the server is still active.
If you don't want it to fail in CRD then before opening any report Click the File, Log on Database option and connect. Now when refreshing reports it won't log the failed.
In the SDK it does the same thing, it assumes the Server info is the same and does try to connect to verify the Server does exist. It only takes a few milli-seconds to do this
To stop this from happening set the log on info first then it won't log the attempt to connect, it's checking to see if Trusted is allowed.
TIMESTAMP    THREAD_ID    FILENAME    LINE_NUMBER    LOGGED_DATA    LEVEL
2014-6-2 8:30:11.439    57320    .\QESession.cpp    444    Set Product View Locale: 4105    20
2014-6-2 8:30:11.439    57320    .\QESession.cpp    478    Set Preferred View Locale: 4105    20
2014-6-2 8:30:11.439    57320    .\QESession.cpp    500    Set Process Locale: 4105    20
2014-6-2 8:30:11.440    57320    .\qecommon.cpp    117    This property is currently in a read-only state and cannot be modified. File Name: ".\QEProperty.cpp". Line: 217    1
2014-6-2 8:30:11.967    57208    .\QESession.cpp    444    Set Product View Locale: 4105    20
2014-6-2 8:30:11.967    57208    .\QESession.cpp    478    Set Preferred View Locale: 4105    20
2014-6-2 8:30:11.967    57208    .\QESession.cpp    500    Set Process Locale: 4105    20
2014-6-2 8:30:11.968    57208    .\qecommon.cpp    117    This property is currently in a read-only state and cannot be modified. File Name: ".\QEProperty.cpp". Line: 217    1
2014-6-2 8:30:11.999    57208    .\QESession.cpp    444    Set Product View Locale: 1033    20
2014-6-2 8:30:12.4    57320    .\qecommon.cpp    117    This value is write-only. File Name: ".\QEProperty.cpp". Line: 145    1
2014-6-2 8:30:56.278    57208    .\odbcapi.cpp    301    Beginning COdbcapi::DriverConnect    20
2014-6-2 8:30:56.342    57208    .\odbcapi.cpp    335    Ending COdbcapi::DriverConnect    20
2014-6-2 8:30:56.342    57208    .\connect.cpp    2170    SQLDriverConnect succeeded: DSN = 192.168.13.172, User ID = sa, Password = ********    10
2014-6-2 8:30:56.348    57208    .\qecommon.cpp    117     File Name: ".\QEQueryInfo.cpp". Line: 826    1
2014-6-2 8:30:56.348    57208    .\qecommon.cpp    117     File Name: ".\QEQueryInfo.cpp". Line: 854    1
2014-6-2 8:30:56.348    57208    .\qecommon.cpp    117     File Name: ".\QEQueryInfo.cpp". Line: 826    1
2014-6-2 8:30:56.348    57208    .\qecommon.cpp    117     File Name: ".\QEQueryInfo.cpp". Line: 826    1
2014-6-2 8:30:56.348    57208    .\qecommon.cpp    117     File Name: ".\QEQueryInfo.cpp". Line: 854    1
2014-6-2 8:30:56.348    57208    .\qecommon.cpp    117     File Name: ".\QEQueryInfo.cpp". Line: 826    1
2014-6-2 8:30:56.348    57208    .\qecommon.cpp    117     File Name: ".\QEQueryInfo.cpp". Line: 854    1
2014-6-2 8:30:56.348    57208    .\qecommon.cpp    117     File Name: ".\QEQueryInfo.cpp". Line: 916    1
2014-6-2 8:30:56.348    57208    .\QERowset.cpp    1184    Beginning CQERowset::readFirstRecord    20
2014-6-2 8:30:56.348    57208    .\QERowset.cpp    2149    Beginning CQERowset::restart    20
2014-6-2 8:30:56.348    57208    .\QERowset.cpp    2370    Beginning CQERowset::execute    20
2014-6-2 8:30:56.353    57208    .\DbQueryBuilder.cpp    514    Query Targets: sqlncli10, ODBC3SQLServer    10
2014-6-2 8:30:56.353    57208    .\DbQueryBuilder.cpp    525    Successfully built query:    SELECT "Orders"."Customer ID", "Orders"."Employee ID"   FROM   "xtreme"."dbo"."Orders" "Orders"    10
2014-6-2 8:30:56.353    57208    .\odbcapi.cpp    875    Beginning COdbcapi::ExecDirect    20
2014-6-2 8:30:56.354    57208    .\odbcapi.cpp    884    Finishing COdbcapi::ExecDirect    20
2014-6-2 8:30:56.354    57208    .\rowset.cpp    220    SQLExecDirect succeeded: SELECT "Orders"."Customer ID", "Orders"."Employee ID" FROM   "xtreme"."dbo"."Orders" "Orders"    10
2014-6-2 8:30:56.354    57208    .\QERowset.cpp    2814    bindToField succeeded: Orders.Customer ID is using client buffer    10
2014-6-2 8:30:56.354    57208    .\QERowset.cpp    2814    bindToField succeeded: Orders.Employee ID is using client buffer    10
Notice it doesn't try to connect first if I set the log on info first using code.
So nothing we can do to stop SQL server from logging this info. Check with the DBA, possibly they can "filter" out the application attempts to connect or change your work flow in the app.
If you have a Preview Button to view the report then simply add your Database log on info prompt there if Connectioninfo.Trusted is not true:
mainSecureDB = rpt.Database.Tables[tableIndex].LogOnInfo.ConnectionInfo.IntegratedSecurity;
if mainSecureDB = false then prompt the user for log on info and set accordingly, if it is true the it should not fail when it connects.
This is simply a matter of changing your App work flow...
Thanks
Don

Crystal Report doesn't prompt for SAP credentials / errors out on refresh

2 Environments tested with same results:

BOE XI 3.1 SP2 & BOE XI 3.1 SP2 FP2.5 
SAP Intg Kit on mirrored SP/FP levels in each environment.

We've been successfully creating Crystal Reports against BEx queries in BW for months now as well as ECC master data. We've also built universes and have WebI reports actively working against similar BEx queries in the same. However, we're getting some curious behavior when we refresh the Crystal Reports against BEx queries in BW. Verified all necessary transports and authorizations have been provided for both authoring, as well as refreshing/viewing on demand, etc.

We've setup all the Crystal Reports we're testing to:

a) Use custom database logon information specified here. 
b) Specify a custom driver, leveraging the crdb_bwmdx driver 
c) Prompt the user for database login

We have not enabled SNC as of yet.

1) When we refresh a WebI report hitting a BEx query with security applied, it doesn't prompt for the credentials, but we confirmed through tracing on the SAP side that if the user hits a paramater it has access to, the data comes through and when we hit a paramater they do not have access to, we can clearly see SAP reject it and it spits out a logical error on the BO side in InfoView and in the WebI logs on the BO server.

2) When we refresh a Crystal Report hitting ECC data, we are prompted for the SAP credentials and everything works as expected

However:

3) When we refresh a Crystal Report hitting a BEx query in BW, we are not promtped for SAP credentials. We immediately get the "LOV" prompts. Now, if we use a test user in SAP that has NO SECURITY restrictions at all and open access to the query, the data comes through. However, as soon as any security is applied to the query level, even if it is SAP ALL, we cannot retrieve the data. Tracing is also strange, as we can see on the SAP side it buffer the selected paramaters, but unlike with the WebI reports, it never shows it reaching the point where it checks each paramater against what the role has access to. An error is then spit back. We run the same queries with the same users within SAP and get normal behavior. It's as though as soon as we apply security to the query the mdx driver doesn't like it. Dependant on the type of InfoView viewer we use, the errors we consistently get on the BO side are:

Interactive Viewer: "Error in File %reportname%: Encapsulating Page Failed" 
Java Viewer: "Error in File %reportname%: Database Connection Error"

Nothing glaring in the event logs on the BO servers or in the Crystal logs that I can see, however just because it isn't spitting a specific error in the crystal logs doesn't mean I'm not missing something because I don't know what to look for behavior wise. To reduce the liklihood that it has to do with the way the report was built, we've tried against the same query by building a report using standard methods, as well as the SAP Toolbar using a very plain jane report. Same behavior.

Thoughts?
Edited by: Jay Riddle on Mar 1, 2010 8:55 PM

Hi,
1) When we refresh a WebI report hitting a BEx query with security applied, it doesn't prompt for the credentials, but we confirmed through tracing on the SAP side that if the user hits a paramater it has access to, the data comes through and when we hit a paramater they do not have access to, we can clearly see SAP reject it and it spits out a logical error on the BO side in InfoView and in the WebI logs on the BO server.
>> Which authentication are you using to logon to InfoView ? Whats the configuration in the Universe Connection for Authentication ?
2) When we refresh a Crystal Report hitting ECC data, we are prompted for the SAP credentials and everything works as expected
>> The user is using which authentication ? and against which system does he log on ?
However:
3) When we refresh a Crystal Report hitting a BEx query in BW, we are not promtped for SAP credentials. We immediately get the "LOV" prompts. Now, if we use a test user in SAP that has NO SECURITY restrictions at all and open access to the query, the data comes through. However, as soon as any security is applied to the query level, even if it is SAP ALL, we cannot retrieve the data. Tracing is also strange, as we can see on the SAP side it buffer the selected paramaters, but unlike with the WebI reports, it never shows it reaching the point where it checks each paramater against what the role has access to. An error is then spit back. We run the same queries with the same users within SAP and get normal behavior. It's as though as soon as we apply security to the query the mdx driver doesn't like it. Dependant on the type of InfoView viewer we use, the errors we consistently get on the BO side are:
>> The user is using which authentication ? and against which system does he log on ?
>> You mentioned security restrictions and I assume we talk about BI authorizations in form of data level security. If so - does the BW query include the authorization variables ?
Ingo

Crystal Reports 2011 cannot connect to Salesforce - Unexpected Error

I am unable to connect to salesforce from Cystal Reports 2011. I get a dialogue saying
Failed to Open the connection
Details:Unexpected Error
-I have increased the JVMMaxHeap in CRCONFIG.XML to 512000000
-I have appended the security token to the password
-I am not going through a proxy server
I am able to login successfully to the salesforce account using Crystal Reports 2008.
In order to narrow the issue down and exclude any issues related to custom objects on our corporate acount I created a clean , out of the box dev account on salesforce. Again I can connect to it with 2008 but not 2011 on whcih I get the same error
I can verify that a login succesfully occured in salesforce, the login in history shows the connections are being made.
In order to reproduce simply create a salesforce dev account, install CR 2011 SP02 and attempt to create a database connection to the salesforce account
Crystal Reports Log is as follows
011-9-30-15-14-27     10176     .\xml.cpp     112     Leaving DllMain()      20
2011-9-30-15-14-27     10176     .\jdbc.cpp     172     Leaving DllMain()      20
2011-9-30-15-14-27     10176     .\crdb_sforce.cpp     127     Leaving DllMain()      20
2011-9-30-15-14-27     10176     .\javabeans.cpp     113     In DllMain()      20
2011-9-30-15-14-27     10176     .\javabeans.cpp     136     Leaving DllMain()      20
2011-9-30-15-14-27     10176     .\xml.cpp     112     Leaving DllMain()      20
2011-9-30-15-14-27     10176     .\jdbc.cpp     172     Leaving DllMain()      20
2011-9-30-15-14-27     10176     .\crdb_sforce.cpp     127     Leaving DllMain()      20
2011-9-30-15-14-27     10176     .\javabeans.cpp     113     In DllMain()      20
2011-9-30-15-14-27     10176     .\javabeans.cpp     136     Leaving DllMain()      20
2011-9-30-15-14-32     10176     .\crdb_sforce.cpp     464     The ErrorArray exception thrown from the function DbLogonServer()     1
2011-9-30-15-14-32     10176     .\crdb_sforce.cpp     661     In DbFreeLogonInfo()     20
2011-9-30-15-14-32     10176     .\crdb_sforce.cpp     667     Leaving DbFreeLogonInfo()     20
2011-9-30-15-14-32     10176     .\crdb_sforce.cpp     2567     In DbFreeErrorInfo()     20
2011-9-30-15-14-32     10176     .\crdb_sforce.cpp     2570     Leaving DbFreeErrorInfo()     20
2011-9-30-15-14-32     10176     ..\cserrinf.cpp     523     Error 31837 (..\..\src\data\queryenghelp.cpp, 554): Failed to open the connection.: Unexpected error     1
2011-9-30-15-14-51     10176     .\javabeans.cpp     113     In DllMain()      20
2011-9-30-15-14-51     10176     .\javabeans.cpp     136     Leaving DllMain()      20
2011-9-30-15-14-51     10176     .\crdb_sforce.cpp     127     Leaving DllMain()      20
Any other ideas on what I can try here?

Hi Vitaly
I did some further playing based on the information you provided; that it should not differ between 2008 and 2011. I currently have both Crystal 2008 SP3 and 2011 SP2 installed so I went through and looked at the CRConfig files for both applications and could not see any major differences other then where they configure as the JVM and classpath.
I have managed to get Crystal 2011 to connect to salesforce after making one small edit to the 2011 CRConfig, changing the classpath to use the 2008 version of CRDBSForceServer.jar
I removed the entry within classpath for the CR2011 CRDBSForceServer.jar
F:\Program Files (x86)\SAP BusinessObjects 4
SAP BusinessObjects Enterprise XI 4.0\java/lib/CRDBSForceServer.jar;
and replaced it to point at the 2008 version
F:\Program Files (x86)\Business Objects\Common\4.0\java/lib/CRDBSForceServer.jar;
When I do this I am able to establish a connection to the salesforce DB without any other changes in the CRConfig. This does not solve my problem as I am still unable to run a deployed version of the report as I assume the latest 2011 version of the JAR is also part of the BO4 server and is getting the same connection problem on the server side but this may narrow it down enough for you to be able to provide further clarification on what the issue is.
thanks,
Brendan

Crystal Reports 2008 to BOBJ 4.0 Migration error

Hi,
We are runnign BusinessObjects 3.1. We are also running Crystal Reports 2008 in VM Windows environement
I am trying to migrate CR to BusinessObjects 4.0 but getting error:
"Import file parsing exception occured: 'Element type "io:Integer" must be followed by either attribute specifications, "> or "/>.' (FWM 04009)
Here are the steps I take and more information.
CR are using connection to Oracle DB
I log on to BOBJ 3.1 system and create BIAR ful and put it on shared drive.
Log on to BOBJ 4.0 and launch Upgrade Management Tool and select optopn BIAR to Live.
After selecting BIAR file when I click next above mentioned error comes. No mater what option I seledt. These reports are not using any Universe.
I will appreciate your help.
Thanks
Bashir Awna

Moved to BOE Admin forum.
I suggest you create a case in SMP and work with a Rep to debug the issue.
Don

*Crystal Reports 2008 connection to oracle 11g database error IM003*

Hi ,
I am getting the following error when connecting to Oracle 11 g database using Crystal Reports 2008.
_Logon Failed:Details: IM003:Specified driver could not be loaded due to system error 127 ( Oracle in OraClient11g).
Datebase Vendor Code:160.
The Login and Pw that I am using are correct.
*Could you please let me know any steps that i need to do to resolve this problem.
Thanks!*

Hello,
I haven't seen that error in years... There was a version of Oracles client that did not put the client install into the PATH statement.
Add the Oracle ...\Bin folder to your System Environment variables and then it should work.
Thank you
Don

Crystal Reports Add-On Must be a Superuser error

Hello All,
I could not find anything related to my issue so far, so please direct me , if there is already a solution in the post.
My issue is that I have installed the Crystal Reports Add-on version 2.0.0 and I can use it under Manager account in SBO 2007 just fine.
However when I try to launch the main form of add u2013on (frmCrystalReports ) to view/print a report under Customer Service user account it gives me an error:
- u201COnly super users are allowed access to this functionu201D
The form is seen in the menu and Add-on is started.
I have tried to give all the authorizations to the Customer Service user account -It doesn't work. Only when i check 'Superuser' for the Customer Service user it works!
How could I enable non-superuser accounts to use launch the form and view the reports? What could be a problem?
Thank you for any comments in advance.
Rahim

Gordon
It is Full License - the same license as the one that Manager account is using. Customer Service user is not relevant to a license type. Only authorizationwise, the user is configured to work with sales part in SBO.
In fact, it can be any user- even with all authorizations enabled , and unless "Superuser" is checked for a particular user in "users" form, the result is the error.
As you know giving "Superuser"' rights to all acounts is not an option.
Thanks
Rahim

Crystal report server 2008 v1 connect to oracle error in win 64 bit

Dear Experts,
I have install crystal report server 2008 v1 in windows server 2008 64-bit, oracle client 10g 64 bit. When report connect to database, it 's has an error: Fail to load database information.
I tested on crystal report 2k8 v1 by : Open this report file , and preview, It has an error :
" Fail to load database information. Details: the database connector crdb_oracle.dll could not be loaded. The correct version of the database client for this database type might not be installed".
But, on win XP 32 bit, It's OK.
Could you please tell me how to fix it?
Thanks and Best Regards.
Quan, Ly Thanh - Software Engineer, Information Technology Center- Mekong Housing Bank- Viet Nam
Edited by: Ly Thanh Quan on Jun 21, 2010 9:17 AM

Hi,
first you must uninstall the 64 bit version.
But you can install the 32bit version on a 64bit OS.
When you install the 32bit version please make sure to not install into the "Program Files (x86)" Folder - somethimes i had problems with the "(" ")".
Regards
-Seb.
Edited by: Sebastian Wiefett on Jun 22, 2010 9:29 AM

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