Crystal Reports - Charts do not appear on reports in some cases

We have a few reports that include charts on them (created with Crystal 2008 Designer). These reports have run fine for quite a while but this morning we got a support call with a client reporting that though the reports process and appear correctly, the charts do not appear - instead the client can see a box where the charts should be - but no charts appear.
Wait... This has a curve ball...
The same client then ran our application on the SAME machine, but in a VM (virtual machine) on that machine, and now, the charts appear!
I can understand that if a machine is low on memory, charts might not appear - but then why when a VM is used on the same machine do charts suddenly appear?
Is there any way, any suggestion someone can offer by which I can 'trap' this situation in code, PRIOR to producing a report that is going to have a big blank spot where a chart normally appears?
Thanks for any help - much appreciated.

Nope... Not video corruption... We finally figured it out...
Its the 12_0 runtime. Run it, and you dont see any charts, no errors, no warnings, just no charts - update to the 12_1 runtime and voila, charts are suddenly present.
Just to be sure we were not going nuts we uninstalled, reinstalled the 12_0 and no charts again - put in the 12_1 runtime and there they are again.
Problem solved.
Edited by: Bruce Landry on Mar 9, 2010 7:50 PM

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Crystal Reports - Charts do not appear on reports in some cases

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