Crystal Reports Publication fails when using dynamic recipients

Hi experts,
We are facing a problem related with the BOE 3.1 Dynamic recipients Publication.
We have created a Publication with just one Crystal Report based on a MDX Query. We send the report in PDF format to email destinations
Dynamic recipients are defined in a WebI report pulling data from a BW query universe. We can display the email, user ID, Use Name and other fields we would like to use as dynamic parameters.
Server side trust seems to be configured (is there any way to test it is properly configured?).
The Publication is working fine with enterprise recipients (which have SAP BW account), and each recipient receive its PDF by email.
When we execute same report with dynamic recipients without selecting dynamic personalization parameters it is working fine. But when we select one dynamic parameter (which is coming from the WebI report we use for dynamic recipients) eg: Profit Centre, the Publication fails and we get a Database Connector error:
2011-02-14 08:53:25,275 ERROR [PublishingService:HandlerPool-13] BusinessObjects_PublicationAdminErrorLog_Instance_31036 - [Publication ID # 31036] - Scheduling document job "P&L" (ID: 31,051) failed: Error in File ~tmp191067bfa343ff0.rpt: Database Connector Error (FBE60502) [1 recipients processed.]
How can a dynamic parameter affect on the Database Connection?
Does anyone have an idea about what could be wrong?
Thanks!

Ino, what do you mean for "technical name or the member unique name"? Are you talking about the SAP User name? So in the dynamic recipients we can find these parameters:
- Recipient Identifier (required):
- Full Name:
- Email:
In the Recipient Identifier I should refer to a SAP user?
Dynamic recipients option is working for same recipients. The problem appears when I assign one parameter to a field coming from the dynamic webi report.It fails with the previously detailed error. This parameter assignment seems to be causing the Database Connector error.
Message in CMC:
2011-02-14 17:00:25,590 ERROR [PublishingService:HandlerPool-24] BusinessObjects_PublicationAdminErrorLog_Instance_31594 - [Publication ID # 31594] - Scheduling document job "B1 - P&L" (ID: 31,603) failed: Document for recipients {BD1~500/EVER} failed: Error in File ~tmpa0067c160f93d0.rpt: Database Connector Error Document for recipients {EVER, JOHNDOE} failed: Error in File ~tmpa0067c160f93d0.rpt: Database Connector Error Document for recipients failed: Error in File ~tmpa0067c160f93d0.rpt: Database Connector Error (FBE60502) [4 recipients processed.]
Error in the Adaptive jobserver trace does'nt give more details:
|1c2fd2be-3ba1-f414-f8fa-e4f7b004f1ee|2011 02 14 17:00:18:974|+0000|==| | |jobserver_vwd2520.AdaptiveJobServer_CRCPPSchedulingService_CHILD0| 2560|4856|| |6187|1|11|2|CMC.WebApp|vwd2520:1624:39.23486:1|CMS.runJobs|localhost:8392:11648.936338:1|jobserver_vwd2520.AdaptiveJobServer_CRCPPSchedulingService_CHILD0.run|localhost:2560:4856.5:1|CntazqXlSEO7hcDJVIv11545bbb|||||||||||(.\src\reportdllerrors.cpp:140) ras21-cr: procReport.dll: CRPE FAILED: GetLastPEErrorInfo(1) returns crpe error code [707] with extended error string [Database Connector Error: ''
Failed to retrieve data from the database.
Failed to export the report.
Error in File ~tmpa0067c160f93d0.rpt:
Database Connector Error]. Localized error string is [Error in File ~tmpa0067c160f93d0.rpt:
Database Connector Error]
I would like to discard thats a SNC misconfiguration error. Can I consider that SNC server side trust is properly configured if I can run Publication for many SAP users mapped in Enterprise?
Thanks!

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Hi Ludek 
 
Thanks for your answer. I checked all the things you asked me to do on both system. 
 
Here are the results from my investigations: 
 
1) The keycode.dll was not on the not working PC. 
I copied it to the root of C: as on the working PC. I registered it with regsvr32.exe and tested the issue. 
=> The problem still exist. 
 
 
 
2) I compared the keycode on both system: 
HKLM\SOFTWARE\Crystal Decisions\9.0\Crystal Reports\Keycodes\CR Ent 
 
non working PC: 
1 AAP50-GS00000-U7000RN 131203342 3979604006 
The code is different in comparison to the working PC, because I carried out the 'CrystalReportNET_keycodefix.zip'. Before this I made an export of the above registry key. Afterwards I wasn't able to merge this export (backup) again with the registry. I assume due to the included carriage returns in the keycode. 
 
working PC 
1 XXXXX 
 
 
 
3) I used the Process Monitor and got following error during the error sequence: 
 
I list only some key entries from the hundreds of error entries. Please inform me, how I can provide you the full logger files. 
 
non working PC: 
WriteFile C:\...\Administrator.QCNIR002\Local Settings\temp\~cpe{AD83....} Fast IO Disallowed 
RegEnumKey HKCR\Drive\shellex\FolderExtensions NO MORE ENTRIES 
RegOpenKey HKLM\Software\Crystal Decisions\9.0\Crystal Reports\Database NAME NOT FOUND 
RegOpenKey HKCU\Software\Crystal Decisions\9.0\Crystal Reports\Database NAME NOT FOUND 
RegOpenKey HKLM\Software\Policies\Microsoft\Windows NT\DnsClient NAME NOT FOUND 
 
But I observed beside the results: No more entries, Name not found, Fast IO Disallowed, Buffer overflow (RegQueryKey) and Range not locked (UnlockFileSingle of printer driver) no other errors. 
 
 
working PC 
Operation: Path: Result: 
WriteFile C:\...\Administrator\Local Settings\temp\~cpe{AD83....} Fast IO Disallowed 
RegEnumKey HKCR\Drive\shellex\FolderExtensions NO MORE ENTRIES 
RegOpenKey HKLM\Software\Crystal Decisions\9.0\Crystal Reports\Database NAME NOT FOUND 
RegOpenKey HKCU\Software\Crystal Decisions\9.0\Crystal Reports\Database NAME NOT FOUND 
 
 
 
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<table border=0 cellpadding=0 cellspacing=0>
<tr>
<td>file name</td>
<td>file size of used Merge Module</td>
<td>file size of SP1 Merge Module</td>
</tr>
<tr>
<td width=150>crnetruntime.msm</td>
<td width=100>4'764'672 Byte</td>
<td width=100>4'770'304 Byte</td>
</tr>
<tr>
<td>license.msm</td>
<td>578'048 Byte</td>
<td>578'048 Byte</td>
</tr>
<tr>
<td>reportengine.msm</td>
<td>10'701'824 Byte</td>
<td>10'905'088 Byte</td>
</tr>
</table>
 
But I tried to install SP7 on my PC and on customers PC, but I got following error after I accepted the license agreement in the setup.exe: titlebar of window 'Information', Msg: 'Failed to create Backup folder -110' and just a button 'OK'. I got into an infinit loop and I could only end the process: 'IKernel.exe'. 
Remark: I get the same error with SP5 and SP6. 
 
 
 
5) Modules - comparison of DLL's 
 
I cross checked all the DLL in Modules, which begin with CR and some other, because there were over 100 DLL's. 
 
<table x:str border=0 cellpadding=0 cellspacing=0 width=834 style='border-collapse:
collapse;table-layout:fixed;width:626pt'>
<col width=385 style='mso-width-source:userset;mso-width-alt:14080;width:289pt'>
<col width=179 style='mso-width-source:userset;mso-width-alt:6546;width:134pt'>
<col width=110 style='mso-width-source:userset;mso-width-alt:4022;width:83pt'>
<col width=80 span=2 style='width:60pt'>
<tr height=17 style='height:12.75pt'>
<td height=17 width=385 style='height:12.75pt;width:289pt'>CRHEAPALLOC.DLL</td>
<td width=179 style='width:134pt'>9.2.0.2</td>
<td width=110 style='width:83pt'>9.2.0.2</td>
<td width=80 style='width:60pt'></td>
<td width=80 style='width:60pt'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRPE32.DLL</td>
<td>9.2.3.1183</td>
<td>9.2.3.1183</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRQE.DLL</td>
<td>9.2.1.625</td>
<td>9.2.1.625</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRTOWORDS_EN.DLL</td>
<td>9.2.0.14</td>
<td>9.2.0.14</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRYSTALDECISIONS.CRYSTALREPORTS.ENGINE.DLL</td>
<td>9.3.9500.10</td>
<td>9.3.9500.10</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRYSTALDECISIONS.REPORTAPPSERVER.CLIENTDOC.DLL</td>
<td>9.2.3300.0</td>
<td>9.2.3300.0</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRYSTALDECISIONS.REPORTSOURCE.DLL</td>
<td>9.3.9500.7</td>
<td>9.3.9500.7</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRYSTALDECISIONS.SHARED.DLL</td>
<td>9.3.9500.10</td>
<td>9.3.9500.10</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRYSTALDECISIONS.WINDOWS.FORMS.DLL</td>
<td>9.3.9500.12</td>
<td>9.3.9500.12</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>CRYSTALKEYCODELIB.DLL</td>
<td>9.2.3300.0</td>
<td>9.2.3300.0</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>keycode.dll</td>
<td>9.0.0.281</td>
<td>9.0.0.281</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>MSADCE.DLL</td>
<td>2.81.1135.0</td>
<td>2.81.1135.0</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>MSADCER.DLL</td>
<td>2.81.1117.0</td>
<td>2.81.1117.0</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>MSADO15.DLL</td>
<td>2.81.1128.0</td>
<td>2.81.1128.0</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>MSADRH15.DLL</td>
<td>2.81.1117.0</td>
<td>2.81.1117.0</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>MSCORLIB.DLL</td>
<td class=xl26>01/15/09 22:31:34</td>
<td class=xl26>7/7/08 13:39</td>
<td class=xl24></td>
<td class=xl25></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>sqlresld.dll</td>
<td>2000.80.382.0</td>
<td>2000.080.0382.00</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
<tr height=17 style='height:12.75pt'>
<td height=17 style='height:12.75pt'>crdb_ado.dll</td>
<td>9.2.1.542</td>
<td>9.2.1.542</td>
<td colspan=2 style='mso-ignore:colspan'></td>
</tr>
</table>
 
Please specify the more detailed, if you mean the Crystal framework files or the .NET files. Could you give me please the location of the framework dlls and database client dlls like a folder name, so that I can check also all of them. 
 
I can provide you also the Module logger files, if you require them. 
 
 
I would appreciate your further help very much. 
 
Cheers 
 
Ronny
Edited by: Ronny S. on Jul 6, 2009 4:57 PM
Edited by: Ronny S. on Jul 6, 2009 5:02 PM
Edited by: Ronny S. on Jul 6, 2009 5:17 PM
Edited by: Ronny S. on Jul 8, 2009 11:44 AM
Edited by: David Hilton on Jul 15, 2009 11:04 AM
Removed private keycode.

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Revision: 16147
Revision: 16147
Author:   [email protected]
Date:     2010-05-17 06:18:38 -0700 (Mon, 17 May 2010)
Log Message:
Fix a few more regression tests on the 4.x branch that were failing when using Spring integration.
Modified Paths:
    blazeds/branches/4.x/qa/apps/qa-regress/WEB-INF/src/runtimeconfig/remoteobjects/ROMessage Destination.java
    blazeds/branches/4.x/qa/apps/qa-regress/WEB-INF/src/runtimeconfig/remoteobjects/RuntimeCo nfigurator.java
    blazeds/branches/4.x/qa/resources/webtier/flex_sdk_4/flex-config.xml

Well heres my story. I tried kde4 from extra the last 3 weeks and I like it. I have used xfce for the past 3 years, previous to that gnome. Tried kde but never really liked it. Now I am only using workspace, base, mutimedia and graphics.
Here is what I like.
1- Dolphin, awesome I have used thunar a while and it is great but I love splitview, and fish for ssh (which has been around a while I know), and the ability to mount other partitions on my hdd with a click no fstab entry or nothin'.
2-Pretty, I've used xfce with built in compositor an love the snappiness. But I like desktop grid with kde4 and flipswitch. Compiz-fusion is cool but I prefer not to use I'll take what the DE gives. Plasmoid are cool too.
3- Gwenview is nice too. Use to use gqview, but thumnails are nice.
Looking forward to or lacking
1- Keyboard shortcuts, Yes xbindkeys is there but if I have a DE I want it to do it. They just don't work now.
2- kde4 has windows specific settings, but I can't set the opacity for particular windows , doesn't work.
3- Ram of course is much higher in kde4, but maybe I'm getting old I just don't care as much.

CS 4 Dynamic Link to Encore doesn't work most of the time. Encore stops operating after opening and periodically Premier Pro stops working. I'm told that there has been a problem with CS4 when using Dynamic Link to go to Encore and build CD's. Is there

CS 4 Dynamic Link to Encore doesn't work most of the time. Encore stops operating after opening and periodically Premier Pro stops working. I'm told that there has been a problem with CS4 when using Dynamic Link to go to Encore and build CD's. Is there a way around this? Is there a patch to correct it?

To build CD's???
What problem does Encore have with DL?
If DL is not working properly for you the way around this is to export from Premiere to either mpeg2-dvd for DVD or BluRay H.264 for BD-disks and import the files in Encore.

IFCORE-1565: The Dgraph could fail when using a relevance ranking strategy.

Hi,
I just saw the release notes for Endeca 6.2.2 and read this bug:
IFCORE-1565: The Dgraph could fail when using a relevance ranking strategy.
Is there someone who could provide some more information on this bug? What is it and when does it occur? Reading the word 'could' would suggest a kind of unpredictability?
Thanks,
Maarten

The known trigger for the bug was doing relrank on a query that contained multiple text searches.

Crystal Reports Publication fails when using dynamic recipients

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