CS3 Licensing Agreement problem and Bad support

I purchased the CS3 Web Premium and have used to create web pages for my business. This product has stopped working 4 times! "Licensing has stopped working". #1 The first call to the support was bad, after being directed to the adobe website and given minimal instructions, the person hung up. I eventually unistalled and reinstalled it. #2 same error 2 months later, same bad support, spent over an hour on the phone without resolution. Did the install again. #3 the person was helpful and we worked through the adobe site, downloaded a fix. #4 which was 2 days later and right now CS3 is down again. I have spoken to Rose, she tried to help and emailed me info, hung-up. Sean gave me the same info and when I told him that I did it already. He hung up on me. The next person kept asking someone behind her what to do next, she passed me to a supervisor and he emailed me information. I followed that and it STILL DOES NOT WORK. I called back again and spoke to another helper, she was surprised that it did not work yet, gave me the website and hung up on me. "Licensing has stopped working" My online business needs updating and this software does not work! I have asked this to be bumped up to a manager. 3 times they said I would get a call back. Nothing yet. Is there any help out there. I plan on posting this information on every blog and website until this is fixed!!!

Welcome to Discussions Jerry - your first problem should be helped by resetting the SMU. Shut down, unplug everything from the computer, remove the power cord. Wait 15 seconds, replace the power cord, then start the computer.
Your second problem could well be faulty RAM, since most memory is sold with a lifetime guarantee, I suggest you return it to the vendor and get a new stick. You can also run Rember, let it loop dozens of times unless it immediately reports a fault, and see what it says.

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Welcome to Adobe Forums.
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Hi,
Appreciate your reply and accept what you say, I'll take on board the suggestions.
My answers under yours below
Second, the Bug Report form is here: https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform . Technical support is not a bug reporting center, nor are they developers which is why they probably closed your case. And there really are not any questions in your support request it reads like a bug report and an angry one at that, not even starting out calm, shouting almost immediately.
- Frustration, I've been up all night, hours messing with it.
Thanks for the link, I'll post to that. I personally don't agree that bugs this big should be present in software of such high upgrade fee's and which should have been tested but I guess we all know its the way of the world now.
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http://cdn.jquerytools.org/1.1.2/full/jquery.tools.min.js
We did this as it seemed that was what everyone was doing, it seems I am wrong and I take on board your comments about downloading the file.
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Hi
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Hi ,
It seems I have the same problem than you; in addition I also have a ASUS P4S333 motherboard; running XP Pro.
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Message was edited by: longtalltexan

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Message Edited by BleiBill on 0-2-2007:2 PM

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