Many problems and Apple Support isn't coming up with answers
Bought an apple tv yesterday. Am not happy.
I was on the phone with a tech for 2 hours yesterday. He had to guide me through upgrading it's software. But he couldn't resolve the problem I have with renting a movie on apple tv. Had me send an email to support!!!!!
Pictures and music sync and work fine. What doesn't is this:
1. Attempting to play a purchased tv show (sync'd from iTunes) on apple tv, after I select the tv show on the apple tv interface, apple tv gives me the following message "apple tv is not authorized to play this content."
2. Apple TV does not allow me to rent movies, it gives me an error message that it does not recognize my apple id or password. I assure your, after many tries with the tech rep on the phone, I know I didn't type it in wrong.
3. Apple TV is not able to access iTunes to authorize sync'ing a movie I rented on iTunes. I don't think this is even sych'ing. Please don't tell me that iTunes rented movies are not enabled to be sync'd (not a feature?).
4. Apple TV searches on YouTube gives the error message "content not found cannot communicate with YouTube please try again later."
Apple TV does play trailers for the movies available to rent. I expect this means it is able to download this off the internet.
So anyone want to try to beat apple's supports next 24 hour window for suggestions. It will be very much appreciated.
Other details:
cable internet (tv, tele, internet all in one package)
Airport express (cable modem goes direct to the Airport express)
iMac sunflower OSX 10.3.9 (yes I know its old (5 years), but it still works fine - directly connected to airport via cat5a ethernet connection, no airport )
MacBook OSX 10.4.11 connects via airport.
Canon MX300 connected to airport express via USB.
I'm in NY with a USA apple id.
Computer was purchased and used in the UK before I moved back to the USA
Thanks,
Dan
Message was edited by: longtalltexan
I had such a strange experience.
I bought 2 160GB ATV's to replace my original 40GB. One worked, right out of the box using wireless.
The other, using wired Ethernet couldn't connect to Apple store to rent movies as described in many posts.
I tried putting it on wireless. I tried removing WEP. I downloaded the newest update. I reset the machine by taking out the power for 1/2 hour and then coming back.
I gave up after 2 hours.
I took it to the apple store today and replaced it and the new one worked right out of the box in wireless mode. Go figure.
Apple support was useless.
--Jeffrey
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Shqip an annoying forum bug exists that caused your reply to be hidden until now.
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Click Continue.
The next step will also take a few minutes:
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Thanks to you both for your helpful advice. My 1st real introduction to OS X was in August when I bought a PowerBook G4. (On 'retirement' last century, I was happily running System 8.6 on a PowerBook G3. Forced to upgrade(?) to System 9.2.2 -- to run QuickTax. Why is it that so many bad things are associated with taxes? [smile] Bought the G4 after lightning took out the internal modem in my longtime companion.)
When buying the G4, I had -- naively -- assumed that the applications loaded would be the latest versions for the version of OS X that it was running. You set me straight on that, Klaus. So, took your advice and downloaded Safari 4.1.3 that same night -- at 4.1 to 4.5 kb/s. Yes, I still use a dial-up internet connection.
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Thanks again to you both for your assistance,
David
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