CS5 update date issue with CS4 Student Licensing version

Before downloading the Flash Pro CS5 update, from Adobe's web-site, I called Adobe and asked this question, " Will the Flash Pro CS5 upgrade work with my Student Licensing version?"  The answer I received (after being put on hold), was "Yes, the CS5 upgrade will work with my version of CS4."
However...after paying for and downloading the Flash Pro CS5, I am finding that it is not working. The serial number asked for, from my version of CS4, comes up as being not valid.
Any suggestions as to resolving this issue would be appreciated!
Thanks!
~BG

There are no restrictions against you using your student-licensed version of CS4 (either any of the suites or individual programs) for commercial work other than that you may not sell or otherwise transfer your license to anyone else.
          - Dov

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